Jeeves Consumer Services Complaints & Reviews

Dear team,
I purchased vu 40 inch fhd tv on flipkart order id-od[protected]. I received tv on 10th of this month, installation date given on 11 march. One message came from jeeves team, in that message g nagaraj service engineer, he come and doing installation. When called him he told me that the my delivery address is not under my area, another person coming from zaheerabad. Up to now i didn't get any call or message from jeeves team. Please send the service engineer for do installation work. And also send me to jeevea hyderabad customer care number

I bought realme 2 pro from flipkart along with jeeves protection. My mobile got theft after that i call to customer care for claim and submitted fir copy which got rejected as in fir copy subject line was'nt mentioned theft but necessary incident details was mentioned, this was rejected without any backend validation with concern police station and no intimation was provided above 5 to 6 days regards to same i wish to easclate or go legal

My mobile was theft from my pocket on 21st feb. While i was traveling from krishnarajapuram to marathalli on 21st feb. Morning by b. Mt. T. C bus near to marathalli new horizon college of engineering and that time i check my pocket but someone theft my phone from my pocket and there was too much rush inside the bus at morning and i tell some people but i can't get someone theft my phone and escape from the bus

I ordered a air cooler from flipkart and there is fault with the cooler that fan sound is coming randomly. So i placed a return request. Jeeves is supposed to send a technician visit and arrange for the pickup post the packing of the product. The technician visited my house and telling me that the product is fine and he is convincing me.
After a long conversation i called to jeeves office in pondicherry and they said that they will accept for the return and complete the tech visit. But later i got a message that my tech visit has been rescheduled.in this case jeeves company is indirectly cheating me. I can't allow a person inside my home again and again, as ladies are there in home. It's very irritating and jeeves is responsible if any products missing in my home or anything wrong happens... For a single tech visit technicians are visiting my house 2 to 3 times and this is not fair... I have all evidence and cctv footage and call recording.

I want jeeves to complete my tech visit and proceed for the return...
Jeeves ticket i'd is 9b21-27013flpkrt-8705459
Flipkart order i'd is od[protected]
Call me at [protected]

I had done a transaction of 1500 rupees and the Payment Id: pay_BtkfdIdIiIxiDZ. During the process due to technical issue the transaction was not completed and amount was not credited to the end customer, but my card was debited with 1500 rupees. Could you please refund me the 1500 as I have done a separate transaction to the end customer as first one was unsuccessful. Now for the product of 1500 I end up paying 3000. Wrote to [protected]@jeeves.co.in multiple times but NO resulution. If I do not get my money back then I go to consumer forum and will file an FIR too if required. I have all the proofs required also.
Contact Number: [protected]

I took complete mobile protection plan for my uncles mobile through flipkart,
And the mobile was broken, i raised the complaint and you people asked me to pay 500 rupees, i paid the money you requested, no pick boy has come to pick up the mobile i tried to contact you through email, customer care number this is continuing from past 25 days to complete this process.
Claimid ad[protected]
Plan id jppoffk1033865

For further info call me on [protected]

I have purchased redmi note 5 pro mobile with complete mobile protection plan, but unfortunately on 4th feb 2019 my mobile got damaged accidentally. I am trying to reach to customer care of jeeves[protected] but there was no answer from the customer care. When i sent email for claiming my damage through complete mobile protection they called me on 5th feb and took my address for picking up damage phone for repairing assuring that within 1...

Hi sir,

Yesterday evening we switch on the tv but it did not on just blinking. We tried for tool free no for the complain to log. But they told us to send mail.
Thomson smart tv, order id[protected],
Invoice no: eaaaab[protected] & we bought extra 1 year warranty also.
Kindly do the need ful as soon as possible

I have purchased redmi note 6 pro mobile on 06th jan 2019 with complete mobile protection plan, but unfortunately on 4th feb 2019 my mobile screen got damaged accidentally. I am trying to reach to customer care of jeeves[protected] from past 36 hrs, but there is no answer from the customer care. I need to claim my damage throughmobile protection

This jeeves consumer service company is sharing customer details with fraudsters. Period.

I bought a mi tv from flipkart recently for which jeeves is supposed to do installation and demo. First of all the company's technician is making fake commitments from last two days regarding installation, just passing time so that the return period is over. Leaving this issue aside i will come to the main issue i found out.

I came to know that my newly purchased number which is separate from the number registered on flipkart, was shared with some low profile fraudsters who tried to lure me by saying that i won a tata safari and then asking me to deposit a registration fee. A quick search in google revealed that how many people got defrauded like this and all of them being flipkart customers. Generally every one must be blaming flipkart but i know that it's not flipkart is not the culprit because this is not the first time i did online shopping on flipkart. But this time i ordered a mi device which was to be installed by jeeves and i shared my new number with jeeves, and next day i got fraud call. If it wasn't a new phone number even i would blame flipkart. But jeeves got caught this time. Jeeves is giving customer service for mi products in india l, and given the success of mi in india, jeeves is making money by sharing customers information with fraudsters who cheat innocent customers who feel that they got genuine call after purchase of new item from flipkart.

My motive of sharing this message is to make people aware of the fraud that is happening and to request any authority who might be reading this to put an enquiry on this company's data sharing policy so as to stop innocent people from getting cheated and losing their hard earned money.

Dear sir/madam,

Our ration holder subhash, (Address: adarsh nagar, ballabgarh, faridabad, haryana). Did not distribute complete ration to us. He did fraud in ration distribution and do misbehave with my mother and every time he say's don't have ration for you. And sometime provide grain but did not distribute sugar and mustard only. I think he is doing black marketing.

Pls take appropriate action against him. And let me know if you required more information.

Regards
Lalit kumar
Add: malarna road, adash nagar ballabgarh pin-121004

I purchase redmi note 5 pro with 1 year protection plan. Today mobile half liqud damages than mobile is not working please do needful. Phone has been not start not any sain display is total blank. No any sound or vibration on phone while switch on but not possibal to switch on the phone. I have no any optional please do quick repair as possibal as you do

I had purchased mi note 5 pro from flipkart along with damage protection plan of 1 year provided by jeeves consumer services private limited on 17 aug 2018. The plan id for the same is jppoffk435745. I had raised the claim when corresponding to same on 25 dec 18 and did the required pre processing payment of 500 but since then no one from jeeves is bothered to even get the cell collected. They sent us the wrong declaration form and when i enquired they said they will provide me the correct. It's 25 days but no one is bothered.

I had purchased a mobile phone from flipkart in oct'18 however ever since my mobile stopped working in dec. I had paid extra to get the complete mobile protection plan which has a validity for a year since purchase.

Attaching the link for further details about my policy:-

https://www.flipkart.com/mobile-complete-protection-bbd[protected]store

https://www.flipkart.com/how-to-avail-complete-mobile-protection[protected]store...⇄

Challenge:-

I've tried to reach jeeves helpline numbers (All of them available over the internet eg:[protected] etc) however none work. Moreover, i've sent an email but no response yet, its been almost a week now that there has been no help. This is appalling and also unacceptable since flipkart themselves have confirmed that we've to reach jeeves directly as they too are bound by policies.

As per the policy, jeeves is supposed to help me fix my phone along with the given guidelines however since i'm not able to reach them, i'm unable to claim my policy since i'm still covered under warranty.

Hi team,

I have raised a complains for my panel repairing. Now they checked panel and telling to replace. But instead of repairing they are giving refund. But i purchased tv with 21k and they refuding me 16800 also what will happend to my extended warranty amount that i paid. They are just looting the customer.
I purchased in oct2017 and my extn warranty start in oct18 so its just 2 months. I want them to replace the panel but as cost will high they just refund after deducting the amount of tv and no refund for warranty.

I bought a protection plan with my phone from flipkart and it's broken. My phone was picked on 30 nov and, according to plan, i should have received my phone within 10 days but, now it's almost 30 days and whenever i am calling them every time they are saying you will get an update within 48 hours. I have also talked to their senior authorities they are also saying the same thing. Please sort out this issue as soon as possible
Registered mobile number — [protected]

I am suffering from realme 2 mobile liquid damage and i has insurance of that i need help from your side for repair it and the phone number shown in this website is coming not exist the number of complete mobile protection also so kindly help me. I complaint against the complete mobile protection company because i has liquid damage in my mobile and when i purchase my mobile in flipkart i purchase complete mobile protection also but i am unable to contact them because the number shown in the website is coming not existing

I buy realme 2 pro from flipcart along with jeeves protection. My mobile got theft after that i call to customer care for claim they dont say anything and accept claim they only say i need a police attested copy for claim and they rejected as say this case of lost cant be accepted after that i goto the police station and tell him my mobile phone stolen why u make this attested for lost. They regret and change the attested and lodge an fir but after that i call him for reclaim they rejected to reclaim as say your lost case is considered and you can't reclaim. Totally fraud by the jeeves. This website make people fool and earn money.

I bought mobile from flipkart. I got defect mobile. Regarding this flipkart send technician visit from jeeves. Jeeves sent one person he dont have knowledge on mobiles but he came and checked the mobile with out knowing the knowledge he gave the false report to flipkart. Jeeves team said that is software issue. But samsung service center certified that is hardware issue. Because of jeeves false report i lost 9940. Please help me to resolve this. Take a action on jeeves.

Order No : OD[protected]

Redmi Note 5 Pro (Blue, 64 GB) (4 GB RAM) purchased from Flipkart and returned the product on next day itself because camera is worst and also when downloading the images from any social media the quality of the image is blur and it's worst.
Flipkart and Seller are keep on rejecting the return with out any information or notice without visiting my door step .So I need immediate response ASAP.
Customers please don't buy any products from flipkart they are delivered the defect pieces. Please be careful buying the products from Flipkart. Thanks