Jeeves Consumer Services Complaints & Reviews

I have purchased asus zen m1 mobile through flipkart. Mobile phone is over heating. I have raised return request regarding this. Technical person visited and checked but he is very rude and not solved my problem he just went away his number jeeves engineer naveed rahaman, [protected]. He gave a fake report as mobile is ok.
I an requesting to the head of this company to tell him to ask apology to me. Otherwise i ll raise a case against the company in consumer court.
Thanking you
Regards
Naveen kumar h r
[protected]

Jeeves Consumer Services customer support has been notified about the posted complaint.

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S

Ssm750

from Chennai, Tamil Nadu

Apr 3, 2019

Hi dear sir, , last month i buy new mobile flipkart, , , but now the mobile is off, , didn't open again, , i want repair the mobile, , , i have mobile one year insurance, , , ,

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MY NAME IS MURALA NAGESWARARAO MY DEVICE Broken with display damaged am claimed on 30 january my phone picked up on 9th February MY plan ID is JPPOFFK285356 but my phone not delivered yet it's nearly 2months please tack action regrading this and please arrange refund amount on my phone if I call to customer care center they won't responding please take 1st prearity

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Rahul Mehla

from Morjim, Goa

Apr 3, 2019

### jeeves service
I want meet jeeves service management nd professor I want fight with him/ his I want killed all stap members
Tel me ur service center address nd location near Haryana, Delhi, Punjab, Chandigarh
Search my location I give u my plan I'd check my Details JPPOFFK1303221

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Dear sir/madam,

Please refer trailing mail below and attached mail.
My handset was to be picked up by bluedart courier awb - [protected] on 20.03.2019 but they cancelled pickup stating â€œaddress out of service areaâ€.
The undersigned had called your customer care[protected] on 20th, 21st, 26th mar'19 various times and you had confirmed that alternate pickup has been initiated from your end and the handset will be picked in 48-72 hours. But no response has been received regarding the same from jeeves till date.
Even after depositing rs. 500/- on 19.03.2019 for repair of handset, there has been zero progress on the matter.
My handset is idling and i am being forced to use another handset which is causing discomfort to me.

With such state of affairs, i might have to raise the issue with consumer forum if timely intervention is not received from your side.

In view of the above, you are once again requested to kindly provide a way forward so that my handset is repaired soon.

Jeeves Consumer Services customer support has been notified about the posted complaint.

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I have claimed my flipkart complete mobile protection with the plan id-jppoffk1345346 for the display damage issue of asus zenfone max pro m1 on 5-feb-2019 the pick has done by ecom after that delivery was done on 17-feb-2019. But i received a non working lava phone and ghadi detergent soap for issue i have contacted both ecom and jeeves on the same day it's been over month your customer service is not responding i may have need to proceed legally with my proofs

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Address: Mudichur, South Lakshmi Nagar 2nd Street, 600048

We bought a tv with extended warranty with jeeves, the warranty is till 2020, now i am having issue with the jeeves as they have not replaced or solved the issue with the tv for more than a week, when we contacted the toll free we are not getting proper answer and as confirmed by there technician replacement for tv display is not yet done.
Totally worst service to customer as the customer care is non responsive for our issues and concerns.

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Address: Rajkot, Gujarat, 360050

Hello sir... I have buy redmi note 7 pro from flipkart and after 1 day i find screen and heating issue... So i have place return request on flipkart...in my request i have clearly mention about my both issue screen and damage... Your uneducated employees comes and without properly checking my mobile he told me that every thing is all right he take only two min to decide... That every thing is perfect... I have told him that please check screen then he check and found that there is problem and accept that my problem is genuine but refuse to mention that my problem have h screen issue and told me he only come here to check only heating issue... I have again and again told him that i can show you my return request in which screen issue is also mentioned... But he don't want to understand and he go... And send report that every thing is in perfect condition... After this i call flipkart and ask them to tell me about my return request and they told me sir screen issue is clearly mentioned... And then they told me there team will take strick action against that person... And i have again placed return request and talk with jeeves and explain everything and tell them clearly that next time pls don't send same person... But again second time same person is allowed and... He send report that every thing is perfect in mobile without visiting my house or without seeing my mobile... I am completely disappointed with jeeves...
Uneducated employees and liars.
Pls resolve my problem as early as possible.

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Address: Karimnagar, Andhra Pradesh

My name is murali nageswararao my phone broken with screen damage am raise a complete on 30 january my claim id is jppoffk285356 my mobile picked up on 9 february even 1 month my product is not delivered to me if i call so many times to customer care service there is no response please take necessary action i want cash back on my phone thank you...

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Address: Palakkad, Kerala, 678555

I ordered mi 4a pro 32 inch led tv on 8th march on flipkart and i received it on 12th march and installation was scheduled on same day and i got message from jeeves consumer service that a engineer named shajeeb will come. When i called that person he told me that i will not come we sent another technician, after that i received another message from jeeves with another engineer name called hanifa i called him for 2 days after that he said that he didn't received any message from jeeves to install your tv, and i called sajeeb, he gave me the office number. I called him and said everything, he said he will check and call back, but i didn't received any calls till now. I am waiting three day for installation

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Address: Lucknow, Uttar Pradesh, 209801

I applied for extended warranty of bosch refrigerator bought from flipkart and this company was a seller.
15 feb logged the complaint
23rd feb service person came and said the parts are damaged and we will ask company to send it
15days over i called again on 10th march and they said 15days more.. Is it a joke or what! I will log a case against this company if issue not fixed

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Address: 2nd floor, New constructed building, Near DCCB BANK, Sainagar colony, R.C.Puran, East Godavari, Andhra Pradesh, 502032

Dear team,
I purchased vu 40 inch fhd tv on flipkart order id-od[protected]. I received tv on 10th of this month, installation date given on 11 march. One message came from jeeves team, in that message g nagaraj service engineer, he come and doing installation. When called him he told me that the my delivery address is not under my area, another person coming from zaheerabad. Up to now i didn't get any call or message from jeeves team. Please send the service engineer for do installation work. And also send me to jeevea hyderabad customer care number

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Address: RM 3,Shree navdurga welfare society,Janupada, Thakur village, Kandivali East Mumbai, 400101

I bought realme 2 pro from flipkart along with jeeves protection. My mobile got theft after that i call to customer care for claim and submitted fir copy which got rejected as in fir copy subject line was'nt mentioned theft but necessary incident details was mentioned, this was rejected without any backend validation with concern police station and no intimation was provided above 5 to 6 days regards to same i wish to easclate or go legal

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Address: New horizon college of engineering, 560103

My mobile was theft from my pocket on 21st feb. While i was traveling from krishnarajapuram to marathalli on 21st feb. Morning by b. Mt. T. C bus near to marathalli new horizon college of engineering and that time i check my pocket but someone theft my phone from my pocket and there was too much rush inside the bus at morning and i tell some people but i can't get someone theft my phone and escape from the bus

Jeeves Consumer Services customer support has been notified about the posted complaint.

Feb 28, 2019

Updated by Nagbhushan singh Policy ID - JPPOFFK1031502

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N

Ningajja Dollin

from Bengaluru, Karnataka

Mar 6, 2019

[protected]@jeebes.co.in [protected]@GMAIL.COM
[protected]

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D

Dj Vm

from Mumbai, Maharashtra

Jun 28, 2019

Touching problem in Adit finger support

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D

Dj Vm

from Mumbai, Maharashtra

Jun 28, 2019

Touch problem in not support fingerprint

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Dj Vm's reply, Jun 28, 2019

Display problem in not support finger display mein

D

Dj Vm

from Mumbai, Maharashtra

Jun 29, 2019

Technical problem in display touch problem

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Dj Vm's reply, Jun 29, 2019

Hello

D

Dj Vm

from Mumbai, Maharashtra

Jun 29, 2019

Technical problem in display touch problem

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D

Dj Vm

from Mumbai, Maharashtra

Jul 1, 2019

Technical problem and display touch problem

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Dj Vm

from Mumbai, Maharashtra

Jul 1, 2019

Technical problem mobile touch problem

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Address: Jeeves Consumer Services Pvt. Ltd. #L-169, 6th sector, 13th Cross, Next to Bhagawathi Hospital, 150ft Ring Road, HSR Layout, Bangalore - 560102, Bangalore, Karnataka, 560102

I ordered a air cooler from flipkart and there is fault with the cooler that fan sound is coming randomly. So i placed a return request. Jeeves is supposed to send a technician visit and arrange for the pickup post the packing of the product. The technician visited my house and telling me that the product is fine and he is convincing me.
After a long conversation i called to jeeves office in pondicherry and they said that they will accept for the return and complete the tech visit. But later i got a message that my tech visit has been rescheduled.in this case jeeves company is indirectly cheating me. I can't allow a person inside my home again and again, as ladies are there in home. It's very irritating and jeeves is responsible if any products missing in my home or anything wrong happens... For a single tech visit technicians are visiting my house 2 to 3 times and this is not fair... I have all evidence and cctv footage and call recording.

I want jeeves to complete my tech visit and proceed for the return...
Jeeves ticket i'd is 9b21-27013flpkrt-8705459
Flipkart order i'd is od[protected]
Call me at [protected]

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Address: 411028

I had done a transaction of 1500 rupees and the Payment Id: pay_BtkfdIdIiIxiDZ. During the process due to technical issue the transaction was not completed and amount was not credited to the end customer, but my card was debited with 1500 rupees. Could you please refund me the 1500 as I have done a separate transaction to the end customer as first one was unsuccessful. Now for the product of 1500 I end up paying 3000. Wrote to [protected]@jeeves.co.in multiple times but NO resulution. If I do not get my money back then I go to consumer forum and will file an FIR too if required. I have all the proofs required also.
Contact Number: [protected]

Jeeves Consumer Services customer support has been notified about the posted complaint.

Feb 19, 2019

Updated by Indra Gurung Attached is the screenshot where 2nd transaction was successful

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Address: Hyderabad, Andhra Pradesh

I took complete mobile protection plan for my uncles mobile through flipkart,
And the mobile was broken, i raised the complaint and you people asked me to pay 500 rupees, i paid the money you requested, no pick boy has come to pick up the mobile i tried to contact you through email, customer care number this is continuing from past 25 days to complete this process.
Claimid ad[protected]
Plan id jppoffk1033865

For further info call me on [protected]

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Address: Jalpaiguri, West Bengal, 735211

I have purchased redmi note 5 pro mobile with complete mobile protection plan, but unfortunately on 4th feb 2019 my mobile got damaged accidentally. I am trying to reach to customer care of jeeves[protected] but there was no answer from the customer care. When i sent email for claiming my damage through complete mobile protection they called me on 5th feb and took my address for picking up damage phone for repairing assuring that within 1 day they will pick phone after paying 500 excess fee but they sent payment link on 13 feb.in between my location changed and sent an email about updating new address for pick up but didn't respond. On 15 feb they sent an email that they have cancelled my claim request as my excess rs.500 payment time has expired. My question is why all of there numbers are always busy and they don't respond to emails also. They cancelled claim without calling me.
Please help to settle my claim.

Jeeves Consumer Services customer support has been notified about the posted complaint.

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D

Devendra Bhadauriya

from Allahabad, Uttar Pradesh

Feb 26, 2019

I have lost my redmi note 5 pro and I had taken complete mobile protection from Jeeves so i want to request you to resolve my complaint as soon as possible I am sending you the fir copy I have filed and the image of the bill

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S

Sanjeev Jadon

from Faridkot, Punjab

Feb 27, 2019

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G

g_marwah

from Delhi, Delhi

Jul 8, 2019

I purchased my Real Me 2 Pro mobile from Flipkart with Jeeves complete mobile protection plan (JPPOFFK803808)and as my phone slipped from hand and the front screen was damage thus contacted Jeeves, they firstly conveyed to pay INR. 500 as processing fee to proceed further even it was under insurance active plan, as was almost only 6 months old. Further for pick up only they took 2 weeks and was finally picked on 04 June 2019 & got written mail confirmation from them same was received at their end on 08 June 2019, further it is worst experience i am getting as till date 08 July 2019 no body knows exact status of my phone in customer care & above all on 28 June when contacted customer care at [protected] Yuvraj confirmed that i am getting my phone back in 48 hours with demanding on any complaint number for easy follow up further he refused and later on re asking he gave me a number [protected] & on 30 June i received a call from customer care that phone will be delivered in this week (Week 27) and today 08 July they are saying phone under repair.
Till now i have mailed various time to their mail id [protected]@jeeves.co.in & customer care but no confirm response got till date. On asking for any other senior or contact mail id they don't have any ?????

It has been a headache with such a unprofessional company & i just want to know whether these kind of companies are taking customers on ride, as Insurance they should have a Grievance cell with mentioned mail id and contact details. Is Government is having regulations on this kind of cheats company making customers fool and taking to a ride.

My Plan ID :- JPPOFFK8030808 & Claim ID :- AD[protected]

Hope this can help in getting my phone back at the earliest,

Regards

Gaurav Marwah
E-mail :- [protected]@hotmail.com
08-July-2019

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M

Muskan Gurnani

from Hyderabad, Telangana

Sep 13, 2019

My name is muskan i have asue zenfore which i purchased on 1 mar 2019, My phone was having charging issue after all the repair when i received my phone back from your service center and i noticed that the screen is broken from the inside nobody can believe how irresponsible team you have they just can't take care of my cell phone if your team is unable to care the phone why even you are running a service center. Resolve my case as soon as possible.

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Address: 600023

Hi sir,

Yesterday evening we switch on the tv but it did not on just blinking. We tried for tool free no for the complain to log. But they told us to send mail.
Thomson smart tv, order id[protected],
Invoice no: eaaaab[protected] & we bought extra 1 year warranty also.
Kindly do the need ful as soon as possible

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Address: Coimbatore, Tamil Nadu, 641104

I have purchased redmi note 6 pro mobile on 06th jan 2019 with complete mobile protection plan, but unfortunately on 4th feb 2019 my mobile screen got damaged accidentally. I am trying to reach to customer care of jeeves[protected] from past 36 hrs, but there is no answer from the customer care. I need to claim my damage throughmobile protection

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R

rams.mandava

from Vijayawada, Andhra Pradesh

Feb 20, 2019

I have purchased Honor 7a mobile on 24th Oct 2018 with complete mobile protection plan, but unfortunately on 15th January 2019 my mobile screen got damaged accidentally. I am trying to reach to customer care of jeeves[protected] from past 20 Days, but there is no answer from the customer care. I need to claim my damage throughmobile protection

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J

Jatt Saab

from Leh, Jammu and Kashmir

Feb 26, 2019

Pls help I am trying to contact with Jeeves past 24 hours but they no pick up my phone they were busy all time my phone screen was damaged pls help

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Address: Bangalore, Karnataka

This jeeves consumer service company is sharing customer details with fraudsters. Period.

I bought a mi tv from flipkart recently for which jeeves is supposed to do installation and demo. First of all the company's technician is making fake commitments from last two days regarding installation, just passing time so that the return period is over. Leaving this issue aside i will come to the main issue i found out.

I came to know that my newly purchased number which is separate from the number registered on flipkart, was shared with some low profile fraudsters who tried to lure me by saying that i won a tata safari and then asking me to deposit a registration fee. A quick search in google revealed that how many people got defrauded like this and all of them being flipkart customers. Generally every one must be blaming flipkart but i know that it's not flipkart is not the culprit because this is not the first time i did online shopping on flipkart. But this time i ordered a mi device which was to be installed by jeeves and i shared my new number with jeeves, and next day i got fraud call. If it wasn't a new phone number even i would blame flipkart. But jeeves got caught this time. Jeeves is giving customer service for mi products in india l, and given the success of mi in india, jeeves is making money by sharing customers information with fraudsters who cheat innocent customers who feel that they got genuine call after purchase of new item from flipkart.

My motive of sharing this message is to make people aware of the fraud that is happening and to request any authority who might be reading this to put an enquiry on this company's data sharing policy so as to stop innocent people from getting cheated and losing their hard earned money.

Jeeves Consumer Services customer support has been notified about the posted complaint.

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I

istakhar ahmed

from New Delhi, Delhi

Feb 8, 2019

Dear Sir,
we have a washing machine intake purchase from Flipkart Intex 6.2 kg Semi
Automatic Top Load
Washing Machine Dryer motornot not working.
Purchase date 24/8/2017
Jeeves Extended Warranty
- 2 Year purchase date 24/8/2017
Please resolve my complent
Name.Istakhar Ahmed
Address. 14a old brij Puri gali no 8Delhi 51
[protected]

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istakhar ahmed's reply, Feb 3, 2019

Dear Sir,
we have a washing machine intake purchase from Flipkart Intex 6.2 kg Semi
Automatic Top Load
Washing Machine Dryer motornot not working.
Purchase date 24/8/2017
Jeeves Extended Warranty
- 2 Year purchase date 24/8/2017
Please resolve my complent
Name.Istakhar Ahmed
Address. 14a old brij Puri gali no 8Delhi 51
9560100063

istakhar ahmed's reply, Feb 3, 2019

Dear Sir,
we have a washing machine intex purchase from Flipkart Intex 6.2 kg Semi
Automatic Top Load
Washing Machine Dryer motornot not working.
Purchase date 24/8/2017
Jeeves Extended Warranty
- 2 Year purchase date 24/8/2017
Please resolve my complent
Name.Istakhar Ahmed
Address. 14a old brij Puri gali no 8Delhi 51
9560100063

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Address: 121004

Dear sir/madam,

Our ration holder subhash, (Address: adarsh nagar, ballabgarh, faridabad, haryana). Did not distribute complete ration to us. He did fraud in ration distribution and do misbehave with my mother and every time he say's don't have ration for you. And sometime provide grain but did not distribute sugar and mustard only. I think he is doing black marketing.

Pls take appropriate action against him. And let me know if you required more information.

Regards
Lalit kumar
Add: malarna road, adash nagar ballabgarh pin-121004

Jeeves Consumer Services customer support has been notified about the posted complaint.

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K

Karim pasha

from Hyderabad, Telangana

Feb 12, 2019

[protected] mobile number name vijay kumar yesterday calling and telling your area not services in my company I am comming but insulation charges extra give me y giving money I am purchase my TV amount but what is this bledy vest fellow my today my time vest

Jeeves Consumer Services Complaints & Reviews

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Jeeves Consumer Services reviews & complaints page 79

rude behaviour of your team member

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not delivered my phone

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claim id: ad51552822995

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delivery fraud by jeeves consumer services

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tv under extended warranty - issue not cleared

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jeeves fake engineer

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no response about my phone

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pending installation of tv

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bosch refrigerator: 25days over issue not resolved

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pending of tv installation

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theft claim

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theft mobile

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doing fraud activities and cheated me and trying to loot my money

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refund not done for wall mount tv bracket double payment

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complete mobile protection and paid the money of rs 500 and there is no response back from you

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flipkart protect damage protection plan - claim update (claim id: ad31549355052)

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tv is not switch on just blinking

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mobile screen damage

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company is leaking customer information

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food/complaint against depot holder

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