Jeeves Consumer Services Complaints & Reviews

I purchased mi tv from flipkart and was saddled with this worthless company for installation. (Flikart mentions that if installation is done by the customer themselves, warranty shall not be valid). The company shared technicians details over my mobile followed by another message that the appointment is rescheduled. On contacting the call centre next day, another technicians number was provided. The number is switched off and no service is provided. On again calling the call centre, i was made to speak to delhi region representative who said that he shall get the work done. But i have neither received the service or the timelines for delivery of service and today is the end of second day. God know if this company will deliver service or not. Pathetic service. Must be changed by flipkart.

The worst service from jeeves, no followup, no call, no update..
1. I placed service request for my smart tv,
2. After 10 days later i got sms on my registered no your appointment is fixed and the engineer will call and come.
3. But no one call me or came for service, next day i got another sms that "as per your request we reschedule the appointment" where i never ask for reschedule.
4. On12th day i again got sms for appointment is fixed, but no one call me or came for service.
5. On 13th day i again got sms that "as per your request we reschedule the appointment" where i never again ask for reschedule.
6. On day 15th evening i again got sms with engineer contact no.
7. After communication with him for multiple time he came and check my smart tv and said there is software problem. Another engineer will come and fix the issue.
8. After that for next 4 days i didnt get any reply.
9. On 20th day again i got sms said appointment fixed
10. Again the appointment is reschedule from jeeves side
11. So complaint about the service on help desk of kodak, they assured me that the issue will be fix in 2days.
12. But no reply for next 4day.
13 so i again complaint about the service on help desk of kodak.
14. After too much followup from me finally one engineer came and check the tv and said we bring wrong software and don't have software now will come tomorrow.
15. Now there again no replay from 3 dyas and no one is picking up my call

So the worst of the worst service jeeves have, kodak need to look for new service provider.

Till i am waiting for when my smart tv service will be done...

My vu tv purchased on flipcart on 2016 and it was installed and taken extended warranty by jeeves now it "had an audio defect" i had complaint to my dth provider he told that it is problem of tv it self so please send a qualified technician to correct it
My jeeves plan no "jppof19789"
Please send a technician to correct it
Serial no:bt632esd00356

Hitachi ac order placed on 20/05/2018
Delivered 22/05/2018
Installation done by jeeves on 24/5/2018
Complaint about compressor rattling and vibrating on 24/5/18
Hitachi technician came on 31/5/2018 and reported installation problem.
Complaint about the issue on 31/05/2018
Reminder sent on 03/06/2018
Jeeves uninstalled the ac on 7/6/18
Replacement delivered on 8/6/18
Waiting for the installation.???
Very much disappointed the way you handled the complaint.
Keerthi gopalakrishnan

The technician came to my house on 24th May 2018 and took over an hour to check out the remote as well as TV. He dismantled it, opened it up took pictures etc and finally told me a part needs to be replaced and he will get it done in a week's time. He took INR 750/- for his visit

It has been now 13 days and no one from Jeeves has called to give me an update, no technician has come to install the fresh part, no status has been shared -- nothing at all

My complaint ID is 8E23-33487MBSCJC-5639089. I called the technician -- he asked me to call customer care as he had no information. I called customer care they have no information and have asked me to call Hitachi. When I finally asked them why exactly I have paid them INR 750 when I had to call Hitachi any which ways they have said they have given me a stupid standard dialogue saying that they "will contact the concerned team and resolve the problem in 10-12 working days".

There is no update, call, SMS, email of any status or any thing given to the . customer. There is no option of tracking on the website. After receiving INR 750/- they are not interested in taking any responsibility. There is not even a customer complaint option on their website

I feel this is a sham to rob people of their money

I have booked a ac installation of samsung.
On 04/06/2018, my ac was installed on 05/06/2018 at approx 11 pm i havent use my ac yesterday night.
Because i have not fix the light board today boars was fixed and when i on my ac there was water leakege in ac front front side of on/off switch of ac i have called the person since morning..
But my problem is still remain...

My booking ticket no is.. 8f3-33713webcall-5741360..

I have paid him
2350/ —
But service is poor...

I have brought a polaroid tv 2 months ago and there was a problem with the tv after that i raised a complaint with jeeves consumer service which provides service for this brand. Engineer visited the site and after checking informed that motherboard is not working and he will raise the incident for the new part and get it replaced which will take 4-5 days. The date complaint was raised was on 26 may 2018 after that i regularly checked the status from this consumer service and they are saying that they did not have received the part from the manufacturer (Powerful technologies). I talked with powerful technologies regarding the part and they said that consumer service jeeves raised the request and other documents with the delay of 2 days, after that they told me that they had dispatched the part on 29th of may to the jeeves office and the jeeves service engineer and customer care saying that they request is pending for the part and they have still not recieved the part and still saying that it will take further 1 week to resolve the issue. I am not getting clear information on where the request is pending and when it will get resolve really getting disappointed services and frustrated answeres from their part...

Please help out..!!

I bought tv in flipkart msg came dear customer, jeeves engineer mohammed zaheer [protected] will call you to fix an appointment. To reschedule your installation kindly click on www.jeeves.co.in/track/8E17-27013FLPKRT-5567054 and he didn't called and not responding to calls i called customer support team they are telling installation being cancelled it very rediculous worst customer experience.

Sir my order id od[protected]
Ticket id 8e16-27013flpkrt-5551984
I booked redmi note 5 4gb issues in my phone i complain for this item. Technical visit person told me issues in my phone. But he give you wrong feed back of seller and flipkart that name and no is this chandra prakash, [protected]. He give you wrong feed back so i attach you some video so please see and solve my problem and take action of your technician asap...

I had purchased vu 39 led tv on 27th january from flipcart. I have called several times there is no response. I bought the extended warranty of 2years from jeeves to protect my television.

So my problem is picture is not appearing properly on the screen since 20 days only audio is audible.
So please solve my problem immediately.
Order id:od[protected]

I request for vivo v9 replacement which i have ordered in flipkart.

Jeeves consumer services supposed to do technical visit on 5th april 2018.

They called and kept rescheduling the time till 7th april and atlast without doing technical visit they cancelled my return request.

This is the second worst experience iam facing with jeeves consumer services

Contact:[protected]
Email: [protected]@gmail.com

Jeeves consumer service private limited was the company to which flipkart assigned the installation request for my lg ac.

I request the jeeves consumer service private limited that do not uninstall the ac untill my replacement comes.

Mr. Abdul and mr. Kalil from jeeves consumer service private limited said that replacement will be done within today and we will do free installation for the replacement unit by tomorrow.

But as they said i haven't get the replacement unit on the same day and i got it 4 days later and now they are refusing to do installation for free of cost.

Jeeves is the worst thing which flipkart can do to their consumers. I purchased a microwave from flipkart which was delivered on 7th march. I received a message saying that the technician will come on 8th, he did not come and rescheduled the visit for the next day. This saga has been continuing and still there hasn't been an installation yet, it is 12th today. I have called both jeeves customer service centre and the technicians assigned almost 3 days every day with no avail. I have lost my two working days thursday and friday waiting for jeeves folks to come home. I did not go out of the house on weekend because they assured they will come. This is pure harrassment, i have all the call and sms records handy with me to pursue this against jeeves and flipkart.

Dear sir,
My name is ajoy dutta. I live in barasat. I have purchased a product vishal mega mart. One mixer grinder (Tandem company's). I am complaining 28/2/2018 to 8/3/2018 for repairing my products. But till now this company over look every thing. Please help. And please get the strong actions this negligence...
Yours faithfully
Ajoy dutta

I purchased a vu tv for office use from flipkart.com on october 13th, 2017 and my order id is od[protected].
Flipkart has send a technician from jeeves consumer services to install the tv in my office. At the time of installation a person named sundeep ([protected]) from jeeves has arrived and installed the tv to the wall as i preferred. I was dissatisfied believing the tv might fall down coz it seem's very loosely fitted to the wall. He gave me assurance that he has installed n number of tv's and he was sure it will never fall down and if it happens he will replace it with new one.
Later, after a week, the installed tv fell down and broken. I called him and asked him to replace it. He requested me not to complain about the tv as the warranty will get effect and he promised to replace the tv under warranty and assured me the inspection team will be sent by his company and they write a report according to our will that the tv is damaged while courier. I have not believed him and i asked him to connect me to his manager. His manager named aravind ([protected]) called me and he also assured the same and requested me not to complain as the career of the technician will get spoiled. I believed him and accepted. He asked me to put a complain to vu that the tv is not working and vu will send a technician, and manager aravind assured me that the technician will write the report that tv got damaged while courier. I implemented to what he urged. Later, when the technician came for inspection, he has confirmed that the tv got damaged by felling off from the wall and noted the complaint. I called back to the manager again, there is no response from him and same reaction with the person who is responsible for the tv breakdown. Now, the tv is still not replaced and the vu has closed the ticket. I got the phone recordings of the manager and the person who imperfectly installed the tv. Seeking for justice. Thank you.

Got an email from flipkart itself,
Stating -
"congratulations on the purchase of your lg led tv (Order number od111*00).

We are pleased to offer you extended warranty plans that cover your lg led tv for up to 2 additional years beyond original manufacturer's warranty. These plans come with"repair or replace guarantee"backed by a dedicated service network of highly trained professionals ensuring complete peace of mind.

Hurry! Limited period offer! Click here to avail 20% flat discount!

The extended warranty is offered by jeeves, a flipkart company. Jeeves is india’s largest and most trusted service provider and is the authorised service partner for over 60 brands across 250 cities serving mobiles, appliances and furniture".

I was very much tempted with the offer as i was already looking to take an insurance for my led tv.
On the websites first page it was written every thing is covered. All defects, physical damage, free transportation, bla bla blaa..
But when i dig deep in the terms & condition, they have smartly excluded everything which they have promised.

They are trying to sell it in the name of flipkart.

I read few reviews on this website & got saved from this company.

Hope it helps you :)

Brand vu (Serial: 3te40m16020801hbra18112) extended warranty from jeeves consumer services pvt. Ltd (Plan id : jppof10420).
I had issue with my led tv display and as i have extended warranty already, i have raised a service request with jeeves and case id:7l7-33677hysc[protected] on 7th dec 2017.

I have received an email confirmation from jeeves team that the part is not available with the manufacturer and the manufacturer has stopped the supply. Jeeves team provided me with 2 options for the warranty to proceed.

Customer product invoice purchased value is :17990rs (As per invoice shared) applied 23 % depreciation value : 4137rs post depriciation final value : 13852rs two options available:

Option 1. We propose you any replacement tv from flipkart (Recommended) whose value is equivalent to depreciated value of your claim.in this option, you need not make any payments.

Option 2. You can also choose any replacement tv from flipkart (Recommended) whose price is higher than depreciated value. Kindly share the details of replacemnet tv (Make and full model number) in the response to this mail. We will once you pay the differential amount (Through payment link shared by us), we will go ahead and purchase the product on your behalf.

Accordingly, i have opted for option 2 and communicated same via email.

I have opted to buy another vu tv of similar model which is costed at inr 23999.00. Payment is done via link (https://rzp.io/i/EQ5GsPI). differential amount of inr 10147.00 has been paid to them (Jeeves). Confirmation email with payment id (Pay_9ggnrwmwjbnirv) has been sent to my email.

No further communication has been received from jeeves team with regards to my case, and also no proper information is being provided. Every time i made call to their support care, they have asked me to wait for 5 days. Causing more delay in processing my service request, and not responding over my emails has caused me to file a complaint.

I bought 40" led bpl tv via flipkart on 02-oct-2016. Exactly on nov 2017, the tv was dead. I raised call with jeeves for service. Almost 45 days over, on 6th dec 2017, service engineer confirm that the motherboard to be changed.

I have paid the service charge also. I too confirmed to replace the board, now one month over, i dont get any update.in mid i asked him, he said that the order has been placed for the board.

Again i called to jeeves customer support, they apologies for the delay, said that the issue will be fixed in another 7 days.

Very much frustrated, almost 45 days over, children vacation also over, new year over, but i dont get any update for my issue.

Can you update me the status? And fix the issue on priority?

Hello,

I had purchased a vu 55 inch led tv on 7th december and installed on the 14th december. However the installation was not done proper as the wall mount is slightly tilted to one side, at the time of installation i could not notice this but later on i did notice this issue and complained to jeeves and to flipkart. However both have declined to send the engineer to correct this issue and jeeves are demanding additional 750 rupees to address this issue.

It was not communicated by the engineer or the jeeves customer care specialist at the time of installation that any further visit will be chargeable. They just asked for generic feedback and disconnected.

I would like my complaint to be resolved and the installation done properly without any charge.

I have registered complaint no. 7l2-32095dlsc[protected] to customer care no. Of jeeves on 02/12/2017. But still there is no solution given from jeeves from last 23 days.

I have called several times on customer care no. As well as email send to respective persons, but every time the told me that require spare will be dispatch in 5-6 days. But after 20 days there no action taken from their end.

Hence i need to replace my vu led 32 " tv with new one.