Jeeves Consumer Services Complaints & Reviews

Jeeves is the worst thing which flipkart can do to their consumers. I purchased a microwave from flipkart which was delivered on 7th march. I received a message saying that the technician will come on 8th, he did not come and rescheduled the visit for the next day. This saga has been continuing and still there hasn't been an installation yet, it is 12th today. I have called both jeeves customer service centre and the technicians assigned almost 3 days every day with no avail. I have lost my two working days thursday and friday waiting for jeeves folks to come home. I did not go out of the house on weekend because they assured they will come. This is pure harrassment, i have all the call and sms records handy with me to pursue this against jeeves and flipkart.

Dear sir,
My name is ajoy dutta. I live in barasat. I have purchased a product vishal mega mart. One mixer grinder (Tandem company's). I am complaining 28/2/2018 to 8/3/2018 for repairing my products. But till now this company over look every thing. Please help. And please get the strong actions this negligence...
Yours faithfully
Ajoy dutta

I purchased a vu tv for office use from flipkart.com on october 13th, 2017 and my order id is od[protected].
Flipkart has send a technician from jeeves consumer services to install the tv in my office. At the time of installation a person named sundeep ([protected]) from jeeves has arrived and installed the tv to the wall as i preferred. I was dissatisfied believing the tv might fall down coz it seem's very loosely fitted to the wall. He gave me assurance that he has installed n number of tv's and he was sure it will never fall down and if it happens he will replace it with new one.
Later, after a week, the installed tv fell down and broken. I called him and asked him to replace it. He requested me not to complain about the tv as the warranty will get effect and he promised to replace the tv under warranty and assured me the inspection team will be sent by his company and they write a report according to our will that the tv is damaged while courier. I have not believed him and i asked him to connect me to his manager. His manager named aravind ([protected]) called me and he also assured the same and requested me not to complain as the career of the technician will get spoiled. I believed him and accepted. He asked me to put a complain to vu that the tv is not working and vu will send a technician, and manager aravind assured me that the technician will write the report that tv got damaged while courier. I implemented to what he urged. Later, when the technician came for inspection, he has confirmed that the tv got damaged by felling off from the wall and noted the complaint. I called back to the manager again, there is no response from him and same reaction with the person who is responsible for the tv breakdown. Now, the tv is still not replaced and the vu has closed the ticket. I got the phone recordings of the manager and the person who imperfectly installed the tv. Seeking for justice. Thank you.

Got an email from flipkart itself,
Stating -
"congratulations on the purchase of your lg led tv (Order number od111*00).

We are pleased to offer you extended warranty plans that cover your lg led tv for up to 2 additional years beyond original manufacturer's warranty. These plans come with"repair or replace guarantee"backed by a dedicated service network of highly trained professionals ensuring complete peace of mind.

Hurry! Limited period offer! Click here to avail 20% flat discount!

The extended warranty is offered by jeeves, a flipkart company. Jeeves is india’s largest and most trusted service provider and is the authorised service partner for over 60 brands across 250 cities serving mobiles, appliances and furniture".

I was very much tempted with the offer as i was already looking to take an insurance for my led tv.
On the websites first page it was written every thing is covered. All defects, physical damage, free transportation, bla bla blaa..
But when i dig deep in the terms & condition, they have smartly excluded everything which they have promised.

They are trying to sell it in the name of flipkart.

I read few reviews on this website & got saved from this company.

Hope it helps you :)

I purchased a mobile through flipkart online service. It is a defect mobile. As per the process, jeeves company doing technical visit. First time technical visit completed but he did not submitted any report to flipkart. That tech visit person asked me that he will take the mobile to shop and do the repair and give it back. I objected that option, because it is a new mobile. Again flipkart arranged 2nd tech visit, for that jeeves shared tech...

Brand vu (Serial: 3te40m16020801hbra18112) extended warranty from jeeves consumer services pvt. Ltd (Plan id : jppof10420).
I had issue with my led tv display and as i have extended warranty already, i have raised a service request with jeeves and case id:7l7-33677hysc[protected] on 7th dec 2017.

I have received an email confirmation from jeeves team that the part is not available with the manufacturer and the manufacturer has stopped the supply. Jeeves team provided me with 2 options for the warranty to proceed.

Customer product invoice purchased value is :17990rs (As per invoice shared) applied 23 % depreciation value : 4137rs post depriciation final value : 13852rs two options available:

Option 1. We propose you any replacement tv from flipkart (Recommended) whose value is equivalent to depreciated value of your claim.in this option, you need not make any payments.

Option 2. You can also choose any replacement tv from flipkart (Recommended) whose price is higher than depreciated value. Kindly share the details of replacemnet tv (Make and full model number) in the response to this mail. We will once you pay the differential amount (Through payment link shared by us), we will go ahead and purchase the product on your behalf.

Accordingly, i have opted for option 2 and communicated same via email.

I have opted to buy another vu tv of similar model which is costed at inr 23999.00. Payment is done via link (https://rzp.io/i/EQ5GsPI). differential amount of inr 10147.00 has been paid to them (Jeeves). Confirmation email with payment id (Pay_9ggnrwmwjbnirv) has been sent to my email.

No further communication has been received from jeeves team with regards to my case, and also no proper information is being provided. Every time i made call to their support care, they have asked me to wait for 5 days. Causing more delay in processing my service request, and not responding over my emails has caused me to file a complaint.

I bought 40" led bpl tv via flipkart on 02-oct-2016. Exactly on nov 2017, the tv was dead. I raised call with jeeves for service. Almost 45 days over, on 6th dec 2017, service engineer confirm that the motherboard to be changed.

I have paid the service charge also. I too confirmed to replace the board, now one month over, i dont get any update.in mid i asked him, he said that the order has been placed for the board.

Again i called to jeeves customer support, they apologies for the delay, said that the issue will be fixed in another 7 days.

Very much frustrated, almost 45 days over, children vacation also over, new year over, but i dont get any update for my issue.

Can you update me the status? And fix the issue on priority?

Hello,

I had purchased a vu 55 inch led tv on 7th december and installed on the 14th december. However the installation was not done proper as the wall mount is slightly tilted to one side, at the time of installation i could not notice this but later on i did notice this issue and complained to jeeves and to flipkart. However both have declined to send the engineer to correct this issue and jeeves are demanding additional 750 rupees to address this issue.

It was not communicated by the engineer or the jeeves customer care specialist at the time of installation that any further visit will be chargeable. They just asked for generic feedback and disconnected.

I would like my complaint to be resolved and the installation done properly without any charge.

I have registered complaint no. 7l2-32095dlsc[protected] to customer care no. Of jeeves on 02/12/2017. But still there is no solution given from jeeves from last 23 days.

I have called several times on customer care no. As well as email send to respective persons, but every time the told me that require spare will be dispatch in 5-6 days. But after 20 days there no action taken from their end.

Hence i need to replace my vu led 32 " tv with new one.

I bought LG LED TV from "flipkart" on 7/10/2016. On the installation day, i bought the extended warranty of 2 years from "jeeves" on my LG Led TV (dated-7/10/16) as suggested by "flipkart" demonstration person. My TV stopped working on 19/11/2017 ie the product is in extended warranty period. I had complaint in "jeeves" (Complaint number[protected] on 19/11/2017 and their technician visited the home on 20/11/2017 . He informed me that the motherboard has defect and clicked the picture of the parts of product, invoice copy of product as well as of the "jeeves" extended warranty card. He informed me that the motherboard will be replaced with in a week. Its been more than 20 days from the date of complaint and my product is still not repaired . I am tired of calling their customer care as they say the same thing each time i call that "the motherboard is not received by us from LG brand till date and wait for another week". I am very disappointed with the "jeeves" THIRD CLASS service and support as well as with the "flipkart" for having such collaboration with such types of companies. The experience has been worst and total wastage of money and time.
I request you to kindly look into the matter and stop these fraudulent companies from making fool of customers.
I want my LG LED TV repaired as soon as possible, as i feel 20 days are more than enough time for a motherboard replacement and repair of TV.

JEEVES Customer care[protected]

Yrs tecnision kausal tripathi is visit 4/12/17 my home and checked the redmi note4 and after say yrs camera is fault. And replace the mobile but tecnision is fraud and wrong report submitted. And tecnision is submitted repot is resolved.
My mobile camera is fault.
Yrs tecnision name - kausal tripathi
Mno -[protected]
Gorakhpur (U. P)
Pin code -273014
Pls cal me

I had buy a redmi note 4 from flipkart store. Some days later, flipkart said - my problem is solve by your engineer from jeeves, then, two days lates,, a engineer comes and he looks my mobile problem,, then, he asked me,, i have to give 500 rs for complete the process,, then i gave money to engineer,, later he asked flipkart that no problem is in the mobile and customer is happy,, jeeves engineer no-[protected],,

Sirs, i purchased a lg washing machine from flipkart and they informed me that the jeeves ' engineer will install the same on 19.10.2017. Later, they themselves preponed the date to 17.10.2017. From today morning (17/10/2017), we are expecting your engineer. At 12.14, we recedived another message from your office intimating the name of your engineer and his phone number. When i contacted the given phone number, he informed me that he is at chengannur and he will attend the case today itself. Myself again contacted at 4 p. M, he was at kayamkulam and he infomed that he will recach alleppey by 6 p. M. We are waiting him for the full day by suspending all our preoccupations. After 6 p. M, your engineer is not attending my calls. I am sorry to record that this is an irresponsible action by a reputed company. Please look into it and do the needful
... [protected]@gmail.com

Sir? Madam,

The replacement order from flipkart for crystal furniture engineered wood dressing table as per my order no. Od[protected] is not yet received.

The original item as per this order was delivered on 13/09/2017, but was found to be damaged with broken mirror and some parts. This was picked up from my home on 29/09/2017. I was informed that replacement of the original item will be made, and will be delivered on 13/10/2017. But i have not received any delivery against replacement order.

On enquiry with flipkart customer service, i was informed that the pick-up details are not updated in their records. As requested by them, i have emailed the acknowledgement slip given to me when the pick-up done.

Request you to do the needful from your side in order to make the delivery against replacement order as soon as possible.

Regards

K. Jayakumar menon
H 104, radhey residency
Near hathijan circle,
S p ring road,
Ahmedabad
Gujarat - 382445

Mobile: [protected]

I had purchased vu tv with order i'd: od[protected] from flip cart on dt.20.09.17.
Also i purchased extended warranty on this product for 02 years. Policy no. Jpp0ffk115401.
Warranty from 20.09.18 to 20.09.20.
For this ex. Warranty, no documentation received from u to me.
Pl. Send it on my i d

[protected]@gmail.com

[protected]@yahoo.com

I have purchased 3 door waedrobe with mirror in flipkart, and it is deliverd to me on 05-october-2017, and installation sheduled to 08-october-2017.
Todays date is 14-october-2017, when i ask to htem, they were not responding respectively, still no one coming for installation.
Please dont go with jeeves, it is worest and so manuy complaints

My service request number is : 7j5-27013flpkrt-3592080

Dear sir /madam,
Few days back i purchased via lenovo k8 through flipkart, due to quality defect i booked the return request on next day but they assign your jeeves representative, today he also came and verify for the mobile function in front of him also mobile got hanged he also agreed the mobile problem, but now i received the below message and i checked in flipkart it shows return request rejected, why it is like that? I am the manager in the automobile industry, we also recibe quality complaints but we will ananlyse and find the root cause for the same so that it will not happen in future,

We are paid money we are not getting this mobile as a free of cost but if your representative gave wrong report means it will affect my financial as well as my mind, so please take strong action,

Refer the below msg for your reference.

Dear customer, jeeves has completed installation for your ticketid 7j11-27013flpkrt-3723853, if you have any complaints on our service, please give a missed call on[protected]. www.jeeves.co.in

Regards,
M. Ponraj
[protected]

Get delivery of mobile on 5th oct, 2017. I register my complaint for microphone is not working properly of phone on 11th oct, 2017. Person in other side of the phone cant listen the voice properly. That fellow has to concentrate much to listen voice of mine. Technician came and said phone is ok. There is no problem. But i am facing the problem when i have to do conversation very loudly with my newly purchased phone. Kindly resolve my problem. I want replacement of my mobile.

The company representative was rude and was acting like a owner of the company.
He refused to understand my phone issue in any manner.
He just tried to convince me in any way he could think of, he acted like that he would not return the phone in any condition.
I think that he was told to not accept the return in any way by his authority itself.
I am in state of dilemma and not able to think what to do.
They left me in a chaotic situation
Very bad service they are just slave of higher companies.
Required steps must be taken to protect my consumer rights.

One of the worst service i've experienced. My bed had to be installed a week before.. And till date my bed hasn't been installed. Their customer service keeps on saying that your issue will be resolved today itself. They are making a fool out of their customers saying the engineer will come but their engineer never comes. Their engineers also are just like them. One of the engineer mr naresh called me and said that he'll be coming till 12 noon. I called him ten times when he never came but he just switched off his phone after 5 pm. A kind advice for the company. Kindly shut your freakin company i[censored] can't serve ur customers on time and stop making a fool out o[censored]r customers