Jeeves Consumer Services Complaints & Reviews

They are not lifting the cuswtomer care number if they lifted the phone automatically phone is discunecting i am traing to coantact toady monrning form 2hours they ar noit lifting the phone they are full busy

My redmi note 7pro was screen damaged my cusumer number is
Dear krishna chaitanya,

You are requested to submit the following documents for processing the claim against claim id oc[protected]-00011588 under complete mobile protection plan with policy id jppoffk1763786:

Documents required - others, cancel cheque/bank passbook copy, photo id proof, damage photo showing with imei number-1, screen damage showing photo-2, screen damage photo-3
Link - http://fkrt.it/3hZ9ucNNNN
Reason - documents required for processing
I recieved this massage after comaplainting than i ma traying to uploading ky dacumetns in that page bank micr code dropdown button is not working to upload,

My mobile is under protection for two years... There was a minor problem in the speaker and i raised a compliment my mobile was picked by company and 10days was tat time they were not able to return my mobile in time.. They gave me choice of 80%cashback. I agreed how ever they have not given me my money nor mobile. Not even responding properly over email. I want my money as soon as possible so that i can purchase a new mobile.. Such carelessness...

Dear, ew service provider, i am very very unhappy from your office. I am purchased a vu tv through flipkart on 2017 for rs. 34999 for 45 inch. And within warranty period of vu tv co, the tv has upgraded due to defective and i paid extra for rs. 7000 for 50 inch. Now few days ago on 12th april 2019 that tv has defected within ew period but money has not refunded till date. Many times i contacted with customer care. My registered mob no [protected] and other [protected]

Hi I have taken a mobile protection plan from flipkart for my mobile however when I am trying to contact customer care[protected] its not connecting and every time I am waiting for about 5 mi and call gets disconnected without connecting to a customer care executive.

I tried to contact flip kart and per them you need to keep trying and there is no other way to contact the customer care.

My mobile screen is broken and as per the policy I am eligible for free screen replacement.

Policy no JPPOFFK1624340, nAME : VISHAL GUPTA, PRODUCT Asus zenfone 5z

I have sent you a Mobile on the 17th as per your SLA T&C which I got in mail Post purchase which mentioned SLA include all 7 days of a week the 10 day's period has been completed still you keep on saying it is still in service centre ...As per your T&C I should have received the mobile by now which is either repared or replaced of same Mobile as per you T&C but not receiving any update from you... Don't fool me by saying business days as per your SLA include all 7 days I am attaching the T&C of mail I received post purchase I need resolution right now your customer care is saying we don't care what ever T&C you received you need to follow what we say

claim id is AD[protected] under plan id is JPPOFFK404712

I have sent you a mobile on the 17th as per your sla t&c which i got in mail post purchase which mentioned sla include all 7 days of a week the 10 day's period has been completed still you keep on saying it is still in service centre... As per your t&c i should have received the mobile by now which is either repared or replaced of same mobile as per you t&c but not receiving any update from you... Don't fool me by saying business days as per your sla include all 7 days i am attaching the t&c of mail i received post purchase i need resolution right now your customer care is saying we don't care what ever t&c you received you need to follow what we say

I am Himank varshney submitted my phone on flipkart complete mobile protection plan on 9-5-2019. When a register my accidental damage screen protection complaint on jeeves they said they will repair my phone on 10 business days but till now i am unable to get my phone back. Every time i call the customers care they didnot recieve the call or busy or hold for 15-20min some time call is automatically cut. .I checked your term and conditions there clearly mention that device will repair in 10 business otherwise refurnished phone or phone with similar feature is sent to you but till now i didn't get any update for my phone.Please help me out from this problem.

policy number -JPPOFFK953265

The glass of the front screen of my mobile phone has one crack of about 2 cms., which developed about one week ago.

For the past few days i am unable to contact jeeves consumer services, as their phone[protected] is non-functional. Even today this phone is not functional.

My mobile protection plan of one year was upto 23 may 2019.
Today is 27 may. It is requested that jeeves may kindly consider my request to approve free replacement of the front glass of my phone under the protection plan which was upto 23 may.
Plan name complete mobile

Protection 1 year

Plan id jppopfk126574

Plan start date[protected]

12:00:00.000

Plan end date[protected]:00:00.000

Device name asus zenfone max pro m1

(Black 64 gb) (4 gb ram)

Device model asus zenfone max pro m1

My vu tv 80 CMS (32inch) LED TV serial no. BT717EWD00363, model no. 32D7545 is not working for 5 days. Sound is ok but display is black. I need servicing as my tv is covered with warranty period. I purchase the tv on 21/09/2017 and extended warranty is upto 20/09/2020. I attach aadhar card for my identification and warranty card for getting servicing.

I bought the new tcl tv from flipkart.
Service engineer come to home and fixed the tv.
Last he charged the amount of fix.500 rs

I will call him bt cannot attend the call

Rules and regulations base
It's a free installation free of cost..
I want my money back

Very bad services and responsibilities.

Enthonnu service aano entho oru mathiri munjiya erpadu. Nanamilalo installation charge vagan.

I am writing this with utmost angst and agitation. If you look at the record and notations my device was picked up on the 18th of last month. As per your tat the device was supposed to reach me in 10 business days which comes out to the 2nd of may; however today is 15th of may and i have still not received my device yet. Initially i was promised the 2nd then 7th and then 15th of may. Now when i called up today they are saying that i will receive an update in 48hrs. I have been calling multiple times to get the status and every time i am being told that my device repair approval came on 2nd. My question is that if the approval came on 2nd of may why has this not been repaired and given back. What is it that is holding back the return. Initially when i was supposed to pay the rs.500 as processing fee, i kept on receiving multiple messages and reminders for the upfront payment. Now that the payment has been made i have just received 1 message and a single email stating its under repair. Never have i got a concrete answer as to what is being repaired and when i would be receiving it.
Honestly this has been a very bitter experience with jeeves. I for one had thought that taking a mobile protection would be beneficial and suggested quite a few friends of mine who were going for new devices. After this harrowing experience i will convey otherwise.
If this is kind of customer service that jeeves has, one would not recommend this to anyone.
I have totally lost hope in you guys as the promises made have never been full filled up till now and today is the 23rd of may.

Seeking an immediate resolution to this ordeal.

Regards... Senthil
[protected]

Dear sir,
I give for the service my protection plan jppoffk563887 &
My claim request ad[protected]
My protection plan jppoffk563887 & my claim request ad[protected] claim at[protected] already 2 months over regarding this i called so many times but there is no genuine reply for this from customer helpline side & in mail also so take it as compalint.

Hi team,

I have claim against my phone as it was damaged on 18th of april qnd my device was pick on 26th and delivered you on 29th according to you tat it must be delivered back to me within 10 days. I have call customer care so many time but they reply our concern person will call you back soon but no one call back and same is with the mail. I am getting same time of reply everytime.

Yesterday only i have file the complaint against you guys in police station and tomorrow i will go to consumer court to file complaint against you guys.

Regards
Rohit

I bought tv from flipkart for which i bought extended warranty from jeeves. But somehow tv was having technical issues, so i returned my tv. So need to cancel the extended warranty also as tv been returned.
I called customer care of jeeves and they suggested me to write mail to [protected]@jeeves.co. I wrote mail on dt. 16.05.2019 regarding refund of my amount which i have paid i.e. Rs.1930. But till date i have not received any response from them. I use to send them reminders but still i didn't received and response.
I am wondering how they support if someone is having warranty claim related issue.
Attached photo of my extended warranty invoice of my case.

Hi,

In Sept 2018, I bought an Iphone 8 from Flipkart and being on a safer side also went ahead with their Extended Warranty Plan which is supported by Jeeves Consumer Services.

Somehow phone faced some issues and having that warranty I felt a bit in luck, but for last 15 days I have been chasing their customer care to update me with the status of my device but there has been no response from their end, keeping the fact in mind that they offer warranty with 10 days service and return guarantee.

The people at Jeeves are the worst example of customer service and whenever I call up their customer service they never have a clue of what is going on.

I have only been getting a timeline of 48 hours every time I call mentioning, " We will let you know", but after 15 days of time they have not updated with my devices status nor have they returned it to me.

Following are the details:

Jeeves Plan Id. JPPOFFK150449
Flipkart Order Id - OD[protected]
Device Name - Apple iPhone 8 (Space Grey, 64 GB)
Device Model - iPhone8

Complaint Logged: My phone's touch is not working on the Right Half side of the screen. I have already formatted it but nothing seems to work. except from this my phone is in perfect condition without any scratches or breakage.

Jeeves has not been replying to my messages and they have not returned my device.

I have bought a mi led tv 4a pro from flipkart.com and it was delivered within the expected date on 17.05.2019 (Friday). The installation and demo services was allotted to jeeves consumer services pvt ltd and scheduled to be done within 19.05.2019 (Sunday). I recieved a call from jeeves asansol office on 18.05.2019 and they appointed an service person named sintu but when i called him, he told he wouldn't be able to do it on 18.05.2019. Hence i called back jeeves office and they told to appoint another person which was never done. Next day ie on 19.05.2019 i called them again and they gave me some false excuses and by afternoon they admitted that they are going to do the installation on next day ie 20.05.2019. On the following day ie 20.05.2019 i called them again and they appointed another person named rajesh das for the installation and when i called rajesh he told me that some other person would visit amd call me for the same (Which was a false excuse). Today is 21.05.2019 (Tuesday) and when i called them they are giving the same false excuses as every other day. It's already 4 days since the tv was delivered and the installation is still not done by jeeves and they are the worst service company i ever came across.

Hii team jeeves
I'm submiting a complaint for claim request for my realme 2 hendest it's accident damage and i want reapair my heandset so i'm submitting a complaint for repair my heandset and complaint is registered sucessfully but and your team is already provide me my plain id and claim id and your courier partner is already pickup my heandset but the issue is a mail receive to me by realme the tol total estimation is 10868 so i want to know how to claim my insurance
I want to know my hendset is reapiared by you or realme and i have insurance or you will pay 80% of my heandset price so why i'm paying 10868 ruppes for repair after claim total price is 1275 ruppes
I'm attached a photo of mail were is receved by realme

Had purchased 2 AC from flipkart
Installation was given to jeeves
Customer care allocated engineer sharath who misbehaved
On complaining to customer care they also misbehaved
AC installation did not happen even after a month
Bunch of gundas in Jeeves
Like to tell everyone to stop using services of this company else you will be burning your hands
They are fraud, cheater and gundas

I am having a handsets/wu04425/mi
Hsn : 85171290 and purchased as per bill on dated[protected]. And invoice number is fabber[protected]

I have visited a service center at malviya nagar, and he has told that the handset is out of warranty due to physical damage.

I have seen but not exactly as he told.

This handset (Mi note 5) is under warranty and under one year warranty extended plan

In flipkart

Purchased : lloyd 1.2 ton 3 star split inverter ac - white

Order id : od[protected]

Registered mobile [protected] : alternate mobile no [protected]

Product delivered on delivered on sun, may 5th '19

So far installation is not done inspite of repeated calls to call center

Want to a service engineer deputed on this for installation & customer support is not bothered to revert

Time lines are completed i only calling and i am not getting any updated