Jeeves Consumer Services Complaints & Reviews

This is a horrible experience i am having from jeeves. They were suppose to install my dining table on 31st march and now it’s 2nd april, teacnician did come, upon calling he said he will come tomorrow. I called again, a child picked up the call and gave me a different number i called that different number and no one responded. I am seriously done with jeeves services. I had to call flipkart for this. I want my table installation done today. As we didn’t unpack the furniture, delaying this will stop us from replacement if the product is defective.

My policy number is JPPOFFK658390, i had given the phone to repair on 12th Feb 2018 and have not recieved it back yet. It has been more than 2 months now and I am not getting an update from them. Their customer care is worst and wont even reply to the calls. I fear that they have lost my mobile. I have called them around 50 times now and mailed them multiple times too but they don't respond to anything, they just put the phone on hold and dont get back...please dont buy their fake policy as damaged phone is far better than not having phone...Please help me with the refund.

Purchased mitashi ac @ jan 18 but only after one year on 30th march 2019 i started it, its not working anymore.
After one hours of operation it's not chilling anymore
Compressor also running but no cooling in room.
Also in turbo mode nothing is happening.
Mitashi ac are not so good.

I have mentioned my address so required resolution as soon as possible in to this matter.
Kindly do needful.

I have purchased asus zen m1 mobile through flipkart. Mobile phone is over heating. I have raised return request regarding this. Technical person visited and checked but he is very rude and not solved my problem he just went away his number jeeves engineer naveed rahaman, [protected]. He gave a fake report as mobile is ok.
I an requesting to the head of this company to tell him to ask apology to me. Otherwise i ll raise a case against the company in consumer court.
Thanking you
Regards
Naveen kumar h r
[protected]

MY NAME IS MURALA NAGESWARARAO MY DEVICE Broken with display damaged am claimed on 30 january my phone picked up on 9th February MY plan ID is JPPOFFK285356 but my phone not delivered yet it's nearly 2months please tack action regrading this and please arrange refund amount on my phone if I call to customer care center they won't responding please take 1st prearity

Dear sir/madam,

Please refer trailing mail below and attached mail.
My handset was to be picked up by bluedart courier awb - [protected] on 20.03.2019 but they cancelled pickup stating “address out of service area”.
The undersigned had called your customer care[protected] on 20th, 21st, 26th mar'19 various times and you had confirmed that alternate pickup has been initiated from your end and the handset will be picked in 48-72 hours. But no response has been received regarding the same from jeeves till date.
Even after depositing rs. 500/- on 19.03.2019 for repair of handset, there has been zero progress on the matter.
My handset is idling and i am being forced to use another handset which is causing discomfort to me.

With such state of affairs, i might have to raise the issue with consumer forum if timely intervention is not received from your side.

In view of the above, you are once again requested to kindly provide a way forward so that my handset is repaired soon.

I have claimed my flipkart complete mobile protection with the plan id-jppoffk1345346 for the display damage issue of asus zenfone max pro m1 on 5-feb-2019 the pick has done by ecom after that delivery was done on 17-feb-2019. But i received a non working lava phone and ghadi detergent soap for issue i have contacted both ecom and jeeves on the same day it's been over month your customer service is not responding i may have need to proceed legally with my proofs

We bought a tv with extended warranty with jeeves, the warranty is till 2020, now i am having issue with the jeeves as they have not replaced or solved the issue with the tv for more than a week, when we contacted the toll free we are not getting proper answer and as confirmed by there technician replacement for tv display is not yet done.
Totally worst service to customer as the customer care is non responsive for our issues and concerns.

Hello sir... I have buy redmi note 7 pro from flipkart and after 1 day i find screen and heating issue... So i have place return request on flipkart...in my request i have clearly mention about my both issue screen and damage... Your uneducated employees comes and without properly checking my mobile he told me that every thing is all right he take only two min to decide... That every thing is perfect... I have told him that please check screen then he check and found that there is problem and accept that my problem is genuine but refuse to mention that my problem have h screen issue and told me he only come here to check only heating issue... I have again and again told him that i can show you my return request in which screen issue is also mentioned... But he don't want to understand and he go... And send report that every thing is in perfect condition... After this i call flipkart and ask them to tell me about my return request and they told me sir screen issue is clearly mentioned... And then they told me there team will take strick action against that person... And i have again placed return request and talk with jeeves and explain everything and tell them clearly that next time pls don't send same person... But again second time same person is allowed and... He send report that every thing is perfect in mobile without visiting my house or without seeing my mobile... I am completely disappointed with jeeves...
Uneducated employees and liars.
Pls resolve my problem as early as possible.

My name is murali nageswararao my phone broken with screen damage am raise a complete on 30 january my claim id is jppoffk285356 my mobile picked up on 9 february even 1 month my product is not delivered to me if i call so many times to customer care service there is no response please take necessary action i want cash back on my phone thank you...

I ordered mi 4a pro 32 inch led tv on 8th march on flipkart and i received it on 12th march and installation was scheduled on same day and i got message from jeeves consumer service that a engineer named shajeeb will come. When i called that person he told me that i will not come we sent another technician, after that i received another message from jeeves with another engineer name called hanifa i called him for 2 days after that he said that he didn't received any message from jeeves to install your tv, and i called sajeeb, he gave me the office number. I called him and said everything, he said he will check and call back, but i didn't received any calls till now. I am waiting three day for installation

I applied for extended warranty of bosch refrigerator bought from flipkart and this company was a seller.
15 feb logged the complaint
23rd feb service person came and said the parts are damaged and we will ask company to send it
15days over i called again on 10th march and they said 15days more.. Is it a joke or what! I will log a case against this company if issue not fixed

Dear team,
I purchased vu 40 inch fhd tv on flipkart order id-od[protected]. I received tv on 10th of this month, installation date given on 11 march. One message came from jeeves team, in that message g nagaraj service engineer, he come and doing installation. When called him he told me that the my delivery address is not under my area, another person coming from zaheerabad. Up to now i didn't get any call or message from jeeves team. Please send the service engineer for do installation work. And also send me to jeevea hyderabad customer care number

I bought realme 2 pro from flipkart along with jeeves protection. My mobile got theft after that i call to customer care for claim and submitted fir copy which got rejected as in fir copy subject line was'nt mentioned theft but necessary incident details was mentioned, this was rejected without any backend validation with concern police station and no intimation was provided above 5 to 6 days regards to same i wish to easclate or go legal

My mobile was theft from my pocket on 21st feb. While i was traveling from krishnarajapuram to marathalli on 21st feb. Morning by b. Mt. T. C bus near to marathalli new horizon college of engineering and that time i check my pocket but someone theft my phone from my pocket and there was too much rush inside the bus at morning and i tell some people but i can't get someone theft my phone and escape from the bus

I ordered a air cooler from flipkart and there is fault with the cooler that fan sound is coming randomly. So i placed a return request. Jeeves is supposed to send a technician visit and arrange for the pickup post the packing of the product. The technician visited my house and telling me that the product is fine and he is convincing me.
After a long conversation i called to jeeves office in pondicherry and they said that they will accept for the return and complete the tech visit. But later i got a message that my tech visit has been rescheduled.in this case jeeves company is indirectly cheating me. I can't allow a person inside my home again and again, as ladies are there in home. It's very irritating and jeeves is responsible if any products missing in my home or anything wrong happens... For a single tech visit technicians are visiting my house 2 to 3 times and this is not fair... I have all evidence and cctv footage and call recording.

I want jeeves to complete my tech visit and proceed for the return...
Jeeves ticket i'd is 9b21-27013flpkrt-8705459
Flipkart order i'd is od[protected]
Call me at [protected]

I had done a transaction of 1500 rupees and the Payment Id: pay_BtkfdIdIiIxiDZ. During the process due to technical issue the transaction was not completed and amount was not credited to the end customer, but my card was debited with 1500 rupees. Could you please refund me the 1500 as I have done a separate transaction to the end customer as first one was unsuccessful. Now for the product of 1500 I end up paying 3000. Wrote to [protected]@jeeves.co.in multiple times but NO resulution. If I do not get my money back then I go to consumer forum and will file an FIR too if required. I have all the proofs required also.
Contact Number: [protected]

I took complete mobile protection plan for my uncles mobile through flipkart,
And the mobile was broken, i raised the complaint and you people asked me to pay 500 rupees, i paid the money you requested, no pick boy has come to pick up the mobile i tried to contact you through email, customer care number this is continuing from past 25 days to complete this process.
Claimid ad[protected]
Plan id jppoffk1033865

For further info call me on [protected]

I have purchased redmi note 5 pro mobile with complete mobile protection plan, but unfortunately on 4th feb 2019 my mobile got damaged accidentally. I am trying to reach to customer care of jeeves[protected] but there was no answer from the customer care. When i sent email for claiming my damage through complete mobile protection they called me on 5th feb and took my address for picking up damage phone for repairing assuring that within 1...

Hi sir,

Yesterday evening we switch on the tv but it did not on just blinking. We tried for tool free no for the complain to log. But they told us to send mail.
Thomson smart tv, order id[protected],
Invoice no: eaaaab[protected] & we bought extra 1 year warranty also.
Kindly do the need ful as soon as possible