Jeeves Consumer Services Complaints & Reviews

I was register my complain on 3 june and pay on 8 june and my device was picked up on 11 june.
I facing many problems here they are not response of my emails and calls they says our backend team will contact you within in 42 hrs day or shortly but didn't get any call from jeeves.
And they are not confirming the date of my device when its repaired or device
I request you to kindly give my device
Plan id - jppoffk1191387

People of this company are so unprofessional that they are not providing information correctly.
I registered complain on 08th june 2019,
Paid 500 on 08th june 2019
Sent mobile for repair on 11 june 2019.
Mobile not yet received till now "26 june 2019".
As per their policy they should deliver the device within 10 business days. Whenever i cal to know the update they just say "we've intimated our backend team. Our backend team will call you within 48hours". Till now i have made 30-40 calls and mail but not get any response
Policy id - jppoffk811715

Just keep the damn money. Return my phone asap. Or else i'm suing the company. You have no idea how viral i can get this issue and the fraud you all are pulling here. And if the phone isn't returned back in the same condition as it was sent and if the same crack isn't on the phone, consider yourself in jail time.

And don't you dare reply "jeeves consumer services customer support has been notified about the posted complaint."

Policy number : jppoffk1547984

People of this company are so unprofessional that they are not providing information correctly.
I registered complain on 15th may 2019,
Paid 500 on 18th may 2019
Sent mobile for repair on 22nd may 2019.
Mobile not yet received till now "24 june 2019". 1 month 2 days.
As per their policy they should deliver the device within 10 business days.
No portal to see update of my insurance policy. Whenever i cal to know the update they just say "we've intimated our backend team. Our backend team will call you within 48hours". Till now i have made 30-40 calls and no backend team approached me in 48hrs.
These guys are no unprofessinal and lazy.
Once they gave me phone with different imei number. They promised to give me jobsheet but didn't gave one yet.

I have claim a repair of my infinix note 5 mobile and it was picked up by jeeves on 8th june 2019 against claim id ad[protected] under plan id jppoffk1351287. The customer service executive told me that i will get back the device within 10 business days but till today i didn't got it back. I called jeeves customer care so many times but they are not able to give me proper information about my mobile. The junior executive transferred the call to his senior but the senior executive was so rude, he kept my call on hold for so long then disconnected it.

Is this your customer service?

I don't know anything, if i don't get my mobile back then i have to go to consumer forum or any other extend if required.

So i request you to kindly go through my problem and resolve it as soon as possible.

Mayuri deb
Contact no. [protected]

Note - this letter is sent to the jeeves consumer services private limited

This letter is to notify you about the worst and disgusting service that your company provide to me regarding my complain (Plan id jppoffk1623872). The problem i am having with the honor 7s that i bought from the flipkart on 22nd march 2019.

I am extremly dissatisfied with your cheap and worthless service because you are unable to give the correct informtion about my phone honor 7s. I have already attempted many times to resolve this problem, more than 15 times your executive misguide me or give me wrong information about my phone. Some of your executive tell me that parts is not available and someone says mother board having problem, every time i called to your complain no they give wrong information or cut my calls. I also get a call by your executive to take 60% value of my new honor 7s mobile its to annoying. One suggetion for you please stop your customer making fool, finally i came to know comapany jeeves consumer services private limited is fraud.
They do nothing except making the customer fools and doing fraud with your services.

Its almost two months i havn't received my phone yet no calls no emails from your side. I have paid you for phone insurance as wel as for the phone pick up (Courier charge) i. E. Rs 500 too.
The reason for this last mail is only to inform about worlds most disgusting services that you are providing to your customer.
Unfortunately, the problem remains unresolved.

So i have attached of my records proof.

Any of your higher authority can contact me.
Contact me within a days to confirm that you will honor my request. I have also collected all my proofs of complaint for the consumer court. Now i'm in last step for logging fir against your company in the consumer court.

Thanks for your worthless service
Rahul verma

I have submitted my mobile for insurance claim purpose. Today it is 21st day. And they are not receiving the call. No update on mobile. What am i supposed to do ? My claim id: AD[protected]. This is very poor service from jeeves. This needs to be resolved asap. Or else there would be no option left for me other than taking a leagal action on flipkart and jeeves. Total fraud company.

I purchased Daiwa LED tv on Mar 2017 & taken extended warranty with Jeeves Consumer services.Now my Tv was not working.so called many times to customer care but there is very poor response from Jeeves team.While asking service they are telling send your gov ID card, warranty certificate.it is not fair. other wise they will not providing service.if someone don't have any mail id then they will never get service.so it is wastage of money & also fraud with customer.

Installation for TV Unit should done before 10th June... however there is no call regarding this till now... when I called toll free number for several times... everyone promised me that it will be done by EOD... I did not receive any call or message till now.. how many times escalate.. reallyworst services... ever after several follow ups.. nobody bother to call ...

I am facing difficulties while claiming my extended warranty even after providing the required documents no actions taken yet.
thier customer service is pathetic have no information at all. they hang up the call after keeping you wait.
tv series number. BT719EWD00290
I purchased led tv from flipkart and after a year flipkart suggested extended warranty from Jeeves Consumer Services Pvt. Ltd. which I bought for both the tv. they are not even replying to me

I have bought a AC from Flipkart. They allocate Jeeves for installation. Initially Jeeves send me some sub-contract people, they don, t have enough experience on installation. They haven't follow instruction for installation from AC manufacturer. They haven't purge air from they product using vacuum pump. Because of that i felt cooling issue in few days. I ask Flipkart to replace the product. They take it back and replace new one behalf of that. Now again flipkart allocate Jeeves for installation. While Jeeves contact me for installation, i ask them(Jeeves) to send, good experience and well known people for installation. Still now they haven't sent personnel for installation. I organised some local service engineer for installation. Paid twise that installation amount. Jeeves don't bother about customer satisfaction and their product life. Please who plan to bought electronic product from flipkart, don't allow jeeves for installation. Try to do it by your local engineer.

I purchases 2 year extended warrant to my refrigerator but jeeves consumer service centre tool free no not entertain any extended warranty complaint ant not enrolled any complaint. I call service center toll free no., several time each and every executive pass another person and lastly he say you send email with purchase receipt extended warranty receipt and id and address proof but each and every document provided when purchased extended warranty.

I have raised a complaint 6 days ago..Plan ID: JPPOFFK293552. But till today no one has attend for the service. Could you let me know for how many more days we need to wait for a service. It is pathetic to take this warranty from Jeeves. For a single service it is already 5-6 days has passes.
Today when I called one of your representative, he informed that today he has lots of work and so he cannot attend today for my service.

Regards,
Arindam Banerjee.
Mob: [protected]

I raised a ticket for repair of my device Realme 2 pro on 22nd May 2019 and it was picked up from my home on 22nd May 2019. They have promised me to deliver back my device after repair within 10 business days which is also stated in their policy. 4th June 2019 was the 10th business day as per them and still as on 7th June 2019 which is 12th business day as per them they have not yet started diagnosis of the problem and they are responding just by telling there is technical problem. Even of their executive when I called on 4th June lied that my device is repaired and kept in quality check and I will get my device within next 48 hours. When I called again after two hours to know whether device is shipped the other customer care executive informed me that it is not yet serviced. I call them daily and they inform me same thing that I will receive call back within next 2 hours regarding the status of my mobile and still as on 7th June 2019 I have not yet received a word from them. Even though I purchased it from flipkart but even they are not replying to mails. I have the call recordings of the conversation that I do with Jeeves.
My insurance policy number : JPPOFFK617033
IMEI/Serial No: [protected]
Contact number : [protected]
Email id : khemka.[protected]@gmail.com

I had raised a claim for theft of my phone and I was told by the insurance company that 6500 rupees would be reimbursed into my bank account.For reimbursing the amount, they asked for an FIR copy with the signature of the sub inspector, Stamp of the police station and IMEI number of the phone, which the police is denying to give. According to the police, FIR is booked only for theft mobile phones which cost more than 50, 000 rs. Instead the police had given me a certificate of theft with the signature of the sub inspector, Stamp of the police station and IMEI number of the phone. They said that it would suffice for claiming the insurance amount. I have provided them that certificate and they have rejected my claim and are denying to reimburse the amount without a valid FIR and the police is not booking an FIR.
The insurance company has given me a really tough time. Their customer service is also very poor. Contacting them was very difficult. Whenever I called them, they told they would get back to me with the concerned department but they never did. They have no sense of responsibility! I am a student and I was having my exams at that time. They misguided me and wasted my time and energy. I would like to sue them for mental agony.

My Claim ID - OC[protected]-00006671 under Complete Mobile Protection Plan with Policy ID - JPPOFFK1315698

I have bought noble 50" tv along with jeeves extended warranty & the tv went to comma stage a month back. After complaining to jeeves service center, the engineer came & booked for replacement parts. Now it's over a month & still the spares are yet to be received. As per sla of jeeves, any spares replacement will be within 15 days or they have to replace or refund the amount paid by calculating depreciation. I have fed up with their call center & finally logged a complaint with consumer helpline @ https://consumerhelpline.gov.in/

Hoping for a solution at the earliest.

They are not lifting the cuswtomer care number if they lifted the phone automatically phone is discunecting i am traing to coantact toady monrning form 2hours they ar noit lifting the phone they are full busy

My redmi note 7pro was screen damaged my cusumer number is
Dear krishna chaitanya,

You are requested to submit the following documents for processing the claim against claim id oc[protected]-00011588 under complete mobile protection plan with policy id jppoffk1763786:

Documents required - others, cancel cheque/bank passbook copy, photo id proof, damage photo showing with imei number-1, screen damage showing photo-2, screen damage photo-3
Link - http://fkrt.it/3hZ9ucNNNN
Reason - documents required for processing
I recieved this massage after comaplainting than i ma traying to uploading ky dacumetns in that page bank micr code dropdown button is not working to upload,

Dear, ew service provider, i am very very unhappy from your office. I am purchased a vu tv through flipkart on 2017 for rs. 34999 for 45 inch. And within warranty period of vu tv co, the tv has upgraded due to defective and i paid extra for rs. 7000 for 50 inch. Now few days ago on 12th april 2019 that tv has defected within ew period but money has not refunded till date. Many times i contacted with customer care. My registered mob no [protected] and other [protected]

Hi I have taken a mobile protection plan from flipkart for my mobile however when I am trying to contact customer care[protected] its not connecting and every time I am waiting for about 5 mi and call gets disconnected without connecting to a customer care executive.

I tried to contact flip kart and per them you need to keep trying and there is no other way to contact the customer care.

My mobile screen is broken and as per the policy I am eligible for free screen replacement.

Policy no JPPOFFK1624340, nAME : VISHAL GUPTA, PRODUCT Asus zenfone 5z

I have sent you a Mobile on the 17th as per your SLA T&C which I got in mail Post purchase which mentioned SLA include all 7 days of a week the 10 day's period has been completed still you keep on saying it is still in service centre ...As per your T&C I should have received the mobile by now which is either repared or replaced of same Mobile as per you T&C but not receiving any update from you... Don't fool me by saying business days as per your SLA include all 7 days I am attaching the T&C of mail I received post purchase I need resolution right now your customer care is saying we don't care what ever T&C you received you need to follow what we say

claim id is AD[protected] under plan id is JPPOFFK404712