Jeeves Consumer Services Complaints & Reviews

Extremely bad communication and technician skills. I had ordered a tv online, and it showed some defect on the display. Contacted flipkart and they arranged for a technician visit from jeeves. The technician was highly unskilled and wasn't able to identify if the problem was with the tv or the settop box. So what they did, was took the easy way out. They gave a false claim that i had requested a cancellation of the tech visit and closed the complaint on their own!!! I contacted flipkart for a revisit by the technician. This time, they submitted a false report that a tech visit was done (The technician didn't even step into my house the second) and again reported that i requested for a cancellation.
Now i am left with a faulty tv with no chance for either a refund or a replacement!

Beware, these people are rude, arrogant, inexperienced cheats!

The reason to report to yobeis that me jayesh samel has an extended warranty with jeeves company for two years. On 8th july'17 i had called the call center and complained about the vu smart tv speakers not functioning properly the complaint no was given to me was 2789310. Moreover i had to call the helpline four times as the female representatives would simply greet and hung up on me, had to call and complaint about the same if m/s. Jeeves call centre reps are not ready to take calls request the consumer forum team to kindly listen to their call recordings and you will come to know how they are making the customers more frustrated by disconnecting the call, request you to kindly take action on those defaulters also.

There was a call from mr. Kalyan when i was in an important meeting so i asked him to call after 10-15 mins which he flatly refused and asked me to call the call center helpline. I asked mr. Kalyan to that there was not a single update from jeeves since the time i lodged a complaint and he blatantly calls and says that there is physical damage to the speakers and the same cannot be covered under warranty.in the morning i called to the jeeves helpline and asked the front line team member to escalate the call or give me the escalation metrics as jeeves was not bothered to revert back to me as it was more than 2 weeks and after that i get a call today in the afternoon from mr. Kalyan saying that the speakers are not covered under warranty as there was physical damage. The company does not want to replace the speakers and do want to adhere the extended warranty under the pretext of physical damage which is totally false and unprofessional on m/s. Jeeves part.

Even after escalating the issue the company has jot reverted with concrete answers and just postponing the speakers replacement under the pretext of investigation.

My question to the jeeves team is that when i lodged a formal complaint on 8th july'17 mr. Pankaj vishwakarma visited my premises in the afternoon on 9th july'17 and attended the complaint, he checked the same took photographs of the speakers and i also provided the original tv bill and the extended warranty certificate of jeeves. At that point of time he never informed that there was physical damage he informed that the same will be taken care of and the speakers should be replaced in 3-5 days.

It is sad to report such unprofessional behavior displayed by m/s. Jeeves just because it does not want to replace the speakers in extended warranty and using unsculpturous means to deny warranty. This stand of m/s. Jeeves will be dealt seriously as i am going to approach the consumer court for fraudulent service rendered by the company. Also i am ready to take this fight to social media and voice out my feelings of m/s jeeves unethical way of doing business so that other customers are not taken for a ride and do get into any kind of contract with m/s. Jeeves.

I have purchased sharp ac on & june 2014 and since my ac is not working i have complained to sharp customer care on[protected] and got complaint no. 2716787 and 2726303. On 23/6/17 a technician visited my house and he take both the pcbs from indoor and outdoor of acs. I have asked him why he is taking both the pcbs he said that the owner of the firm m/s techno tech services sh. Pramjeet singh send him and sh. Paramjeet singh will send the both pcbs for fault checking. Also he gave me the cash receipt of rs 450/- charged tor visit and mention the detail about both the pcb and he asked me to call paramjeet singh to get the estimated cost of repair of pcb. I contacted sh. Paramjeet singh on[protected] and he said their is fault in one pcb and he gave estimate of rs 8000/- for the repair of that pcb. I have asked him to tell me which pcb is faulty indoor or outdoor and requested him to return the unfaulty pcb. I said to him that i think the company like sharp or other brands instead of reparing changed the faulty parts. He says for new pcb company will charge around rs 12000/- and will take more than 20 days and i will get repair the pcb for just nearby rs 8000/- within 2 days. Since my mother return after operation of knee from the hospital i agree to pay sh. Paramjeet singh the charges for repair of pcb. After 2 days when i contacted him he says the pcb was repaired he will send the technician for ac repair immediately. Thereafter, i contacted him daily and he keeps on saying the different excuses and everytime assures me that he will send the technician on that day itself. After 5 days on[protected] i released that i am cheated by sh. Paramjeet singh and i request him to return both my pcb so that i will get it repaired by sharp company itself.
I complained to sharp customer care about the matter and they assure to mail the matter to jeeves for necesary action. Also the sharp customer care representative provide the name of sh vijay, jeeves officer and his mobile number. I requested sh. Vijay ji and provide him all the facts related to my matter on[protected] many times. He assured me to look into the matter but nothing happens. I want to know the reply of my following queries:-
(1) whether there is option of pcb repair by the jeeves as stated by jeeves representative sh. Paramjeet singh.
(2) if yes, kya meri pcb repair ho gayi h, if not then why my both pcbs are not returned by jeeves for last 16 days.
(3) muje lagta h meri pcb se useful parts utilise kiye ja rahe h and then my pcb will be returned to me saying that both the pcb are corrupted.
(4) if new pcb lagani h to sh. Paramjeet singh ne konsi date ko request dalli new pcb ke liye.
(5) mujhe abhi tak kyo nahi bataya gaya ki konsi pbc me fault h or konsi thik h.
(6) meri pcb abhi tak kyo return nahi ki gayi, ye kaise confirm hoga ki jeeves representative ne meri pcb ke parts change/replace nahi kiye h.
(7) meri harrasment ke liye kiski jimmewari fixed hogi.

After all i request you to look into the matter and please protect me from more harrasement. I was alraedy harrased by the jeeves representatives. After 16 days i, mujhe nahi pata meri complaint ka status kya h, meri 2 pcb me konsi faulted h uska mujhe kya pay karna h, kabtak thik hogi or meri pcb wapas kyo nahi ki ja rahi h.
All the relevant messages, requests etc are also attached for taking necessary action.

With regards

A harressed person by jeeves
Neeraj
Mob; [protected]

Bought at vu 43 inch tv on 17 jan 2016 from flipkart. One and half years later tv gone faulty. Registered a complaint to jeeves for vu tv on 10th june 2017, technician visited on 13th june 2017. Don't understand what level of diagnosis he had done, informed that mother board is faulty, need to order the required part. On inquiring with jeeves team, part is not available in mumbai needs to get if from vu delhi. Today is 19th june, still no one has revert event after regular followup they just give answers like it will come, but there is no definite timelines. Also they are no providing any standby tv. At the time of purchase of tv from flipkart we had paid extended warranty charges is this pathetic support we get.

Dear sir
Am buy a mobile from flipkart and my mobile is under 10 days replacement but it's not replaced by flipkart they said jeeves tech support will repair my phone first then i have facing problem they i'll change it but it's 8 days to go nobody of jeeves executive contact with me and check my mobile problem but they send me fake message they contact with me they making fool to customers by giving third class services

Thanks & regards
Vishal kumar
[protected]

Order id: od[protected]

Hi,

I ordered royal oak wood shoe cabinet from flipkart and it delivered on 1 june 2017. The installation was scheduled for 5 june 2017 by jeeves. But no one came yet for the installation and i'm facing many inconvenience due to this delay. Regarding this for the last 2 weeks i'm trying to get an answer from flipkart and they insist on not providing any kind of proper response. Every time, i get in touch with the customer support and they keep saying the issue will be resolved within 24 hours and it never happens. Actually i don't know why your team are not coming for the installation. It is so poor that making failures in services to the customers. It is yours responsibility to do the installation in proper time. Do the needful for today's installation.
Regards
Aiswarya
Note my e-mail id - sreekantan. [protected]@gmail.com

Sir myself vivek ram g, recently bookeeld a hero cycle model no -26t-s365bbd from flipkart online retail whose order i'd is - od[protected] on 28th april.
Recently i am. Observing that the gears of the cycle are not functioning properly and if i turn the handle the gear changes automatically and the left hand side brake also is not working properly.
So i request you to please look into the problem.

I purchased lg 43 inch tv through flip cart. Flip cart assigned jeeves technician vide ticket no.7e31-27013flpkrt-2636273. Technician came on 31 may 2017 for fixing and demo. He has not fixed the tv properly to the wall (Half of the screw is outside), a shabby work done. Any layman can do this type of fixing. It may fall anytime. He did not bring any tools for fixing, such as drilling machine, nut and bolt etc. He is asking us to go and bring from the shop. What type of technician you are sending. He should bring everything with him when he coming for installation. He should aware what size screw, nut bolt can withstand the tv mount to wall. Request to send your good mechanic to re-fix the wall mounted bracket correctly.

It is now more than a year that i have given my food processor for repairs. They have not got back to me. They keep giving promises about in the next 2-3 days, next week, etc. Etc. They never call back as promised, never ever, although every time they promise!!

Why do these guys even exist as a professional company. They should stop business and look at compensating customers who have wasted so much of valuable time and money due to them.

I have purchased 1.5 tr voltas 5 star a. C through flipcart vide order id:od[protected] has been shipped and delivered on 20/05/17. I have made installation payment of rs 1400/- online thro' link sent by you and the same has been acknowledged on 20/05/17 and sent sms stating that the installation is scheduled on 22/05/17 vide ticket no :7e-1927013 flpkrt 2563103.
We are waiting for service engineer for installation and informed to your customer care dept also about installation we are going out tomorrow evening out of vijayawada. So please send service person for installation either to day evening or tomorrow evening positively
K durga prasada rao,
Flat no 308, surya mansion,
N. T. R. Colony,
Vijayawada-520008.
Mob. No:[protected]

From 2 days i am being promised that the installation will be done tomorrow no answers to call no response #### ####### service worse service ever seen at first appointment appointment was given but next day no engineer was assigned second day appointment was given engineer was assigned enigneer gives a call and says sorry todays its not possible for us to reach you in evening while the operator told that they the engineer visit is scheduled for morning #### so careless my whole holiday from office was wasted for #### no reason #####. worst service ever.

Hi i am purchase redmi note 4 64 gb and showing software issues and asking flipkart cust care and arranging transition visit in our add but visit not done in our address and shared wrong feedback to flipkart and then after call jeeves cc center and misbehaving in your executive side name exact. Mr purshotam.

Very poor and bad services by jeeves customer services.

Thanks
Aneeta

[protected] / [protected]

Phone number [protected]
I was given time for AC installation today morning at 11AM. However no one came till now. Tried calling the person 10 times but he did not pick the phone. Very pathetic service with no value for customer time. Tried calling even Jeeves helpline but no help was provided as they said they are not able to track technician. Flipkart should seriously think about partnership with Jeeves.
R D Katiyar
Kanpur
[protected]

It's almost been 15 days that Flipkart has delivered my order for Carrier AC. The very next day of delivery of the product, I got a call from Jeeves customer care on confirming of the installation process. Post to that they sent me a confirmation message on allocation of the technician by name Firoz Khan. After 7 days of follow up with this guy and the customer care the technician visited to fix the AC on 19th April'15. The guys started the...

Installation was very worst. They are cheaters. They won't produce the bill for whatever the amount we pay. I have already called to the customer care and raised a complaint but i did not get any reply. Case 2358452 for installation of your split air conditioner will be attended by engineer firoz khan-[protected]
Outdoor unit stand cost is 750 but they charged 950 without producingbill to the customer.

Thanks,
Sachin
[protected]

I has been almost 4 days that my request for technician visit has been raised and nobody has still come for visit.the order was linked with phone number [protected] and gmail linked is [protected]@gmail.com. it was redmi note 4.the product has many defects .Flipkart replace my device as fast as possible.send your technicians.for visit.
The customer by both jeevs and flipkart is very poor .Never buy any device from flipkart.because if their poor return policy.

Today TV installation demo placed at my home and i received the message for the same from Jeeves so i took leave for that, I called the respected person maintain in the message and he denied that i will not come i am on another root, so i called main office and they give me another persons contact number, again i called another person he denied that today it is not possible, i will come tomorrow, so again i called main office and i explain him whole matter and i request him to do today so i will not take leave one more, so the respective person shouting on me and behaving very rudely, i am totally disappoint with this service and this request will come through flipkart, so I request and inform to flipkart that why you are contracting like the company who does not have the value of customer.

It has been 5 days since my lg32 (Hd) led tv got delivered and they promised that the installation will be completed within 24 hours. It has been 3 days and everyday they tell tomorrow the installation will be completed.
Token no.:6h16-27013flpkrt-1493775
Order no.:od[protected]
By looking at the reviews there is no hope that they will do the job

I had purchased a TV from Flipkart and flipkart has assigned JEEVES to make the TV installation done.
But this guys are such an irresponsible service company that they did even bother to make me a call to confirm my installation date and there by directly cancelled my installation without even informing me. When I called them repeatedly, they were still not ready to make the installation and said that it has been cancelled. I have got all the conversation recorded with me. These guys doesn't want to provide the service then they don't have right to promise for providing such service in Bangalore.

Worst experience with Jeeves Consumer Services Private Limited Banagalore.

I'm thoroughly disappointed with their service / service guy who came today to fix the leakage problem in my Washing Machine. First of all, he didn't care to check if he fixed it or not. The water was leaking when i turn on the water pipe. i mean it was very visible that he didn't fix this but he took money from my mother as i was not at home. Clearly he didn't do anything. I thought it could have leaked from inside the tub but that wasn't the case. Actually it was the inlet pipe which was problematic. I again removed the inlet pipe, fixed it tightly and is not leaking now. This was just a 2 mins job really. The service guy knew this was the problem clearly, and he took money from us for doing nothing basically. They are not fit for ANYTHING.