Claimed

Jet Airways Complaints & Reviews

1.1
Last updated Dec 27, 2023
Complaints 2693
Resolved
582
Unresolved
2111
Quick Links
Statistics
Share
Contacts

File a complaint to Jet Airways

Having problems with Jet Airways?

File a complaint and get it resolved by Jet Airways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Jet Airways
Customer Service Contacts

Jet Airways Phone Numbers

Mobile
+91 22 6121 1000
228
185
+91 808 101 1199
99
94

Jet Airways Website

Jet Airways Head Office Address

Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India
400099

Jet Airways reviews & complaints page 134

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Juste Bayaga
from Bengaluru, Karnataka
Report
Copy

Booking complaint

It jus happened today 05/11/2008. I booked and rebooked my ticket through the e-ticket and i was supposed to go from Bangalore to Mumbai then to Ethiopia then Burundi in Central Africa. I'm just from the airport and the good looking people at Jet Airways counter told me that my ticket, even though it was booked, was cancelled(they didn't give me any reason mind you). I told them that my visa in India will last for only 2 more days...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
Ruchita Mishra
Report
Copy

Negligence/ Rude behavior of Staff

Mumbai - Indore

Due to heavy Rush at diwali time this year i choose to go to my home town by Flight rather then Train. After trying to buy tickets for several trains & low cost airlines i finally succeeded with do book my tickets for Jet Airways for 25th Oct..

Flight 9W 383 departure time from Mumbai - 5.55 PM.

I reach Jet counter after baggage checking at 5.15 PM. Jetairways Attendent Ms Purvi,...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
V
venkata subramanian
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Loss Of Check In luggage While Traveling from Bangalore to Hyderabad in Jet Airways 9w512. Complaint Pending For More Than A Month.

Respected madam / sir

I r.venkata Subramanian, had lost my baggage (Sep_19th'08) exactly 1month 10days ago while traveling from "Bangalore to Hyderabad" in "Jet Airways" 9W512.

And till date Jet airways could not return back my baggage. The baggage which i had lost contains worth of 25k worth. And Jet airways says they shall compensate rs450 against each kg.

My Baggage...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
amitabh Bhatnagar
from Lucknow, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Rerouting

Over the last 3 days i have been a bit perturbed with the responses I hav got from Jet airways from both the counters as well as call centre. Therefore i am writing to you to get a written response which I need to plan my next steps.

What i need to do :


I am holding a mix of refundable and non refundable tickets of domestic sectors
I want to rerouting these tickets to a international sector...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
SUNIL MISHRA
from Pune, Maharashtra
Report
Copy

Non refund of tickets,

Dear Sir,
It is more than three months that my refund of the below mentioned case has not been processed. dont know why the
jetlite airline is unnecessary harassing me now i feel tht to move towards court to claim for refund along with intrest and compensation for mental harassment. as the airline staff is not responding over the matter concern.
Thanks and Regards

Sunil
Dear Sir,
It is...
Helpful
Be the first one to find this review helpful
Found this helpful?
6 Comments
Report
Copy
R
Ronald Alwyn Pinto
Report
Copy

Stolen goods from check in baggage

I was traveling from Delhi to Chennai, Chennai to Colombo on 14th September, 2008. When i claimed my baggage at Colombo Airport i found it was open and i found that new mobile phone which i purchase for my friend was missing. The mobile phone packet was cut open and the mobile phone was missing from the packet. This is done by Jet Irways ground staff. I owe an explanation and compensation for this act from Jet Airways....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Nath Prasad
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Disgusting and ill behaviour

Hi Prasad,

This is nath prasad, friend of great and nice human being, Imran Rupani
First of all let me tell you i am back, to give ultimate and Excellent reply
to your mail if you have week heart dont ever dare to read You must have
thought that your reply and marking CC to my CEO must have made him throw out
of the company and your wrong politics make the life of Imran Rupani into
problems...
Helpful
Be the first one to find this review helpful
Found this helpful?
18 Comments
Report
Copy
S
sushmeetha suvarna
from Ponnampet, Karnataka
Report
Copy

haven't recieved my pancard

dear sir/madam

I have applied for my pancard on 26th june 2008 in ulsoor office bangalore and haven't recieved it as yet. on enquiring about the same in ulsoor office they say its been dispatched and check with post office. i personally went and checked at the post office and with the area post lady she said nothing has been recieved. hence i request you to kindly check the same and send it as soon as possible.
here...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinod Philip Thomas
from Mumbai, Maharashtra
Report
Copy

Reservations

Me, my wife and son were supposed to travel from Kochi - Kuwait on the 26th August 2008. Due to unseen circumstances, we had to postpone the travel date to a later date. We had informed our travel agent in Kuwait to have the ticket postponed to the 31st of August 2008. We had been trying from the 21st of August to the 30th of August 2008 to have all three tickets confirmed for the 31st August 2008, but we were always given a reply that my...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rashmi S Prakash
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket cancellation charges

I booked a ticket on Jetlite on 12th Aug for 4 o[censored]s to fly from Delhi to Bangalore on 10th Oct.
Paid Rs 21, 000 for the 4 tickets.

2 weeks later I wanted to change this reservation to fly back on 12th Oct.
I checked on the internet and fares had dropped to Rs 17, 500 for the 4 tickets, plus they were refundable fares !

I called up the airline in the hope that they would just be able to change the...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
T
Tuhina Raman
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Missing baggage

Dear Sir,

I arrived in Chennai on Jetairways flight number 9W 225 from Newark via Brussels on August 12th 2008 at 5.20 am . The flight was delayed at Brussels. The scheduled arrival time in Chennai was 12.45 AM. One of my bags was misplaced and arrived only this morning. I had declared the contents of the missing bag to Jetairways customer service at Chennai airport on arrival. The contents included a new laptop computer...
Helpful
Be the first one to find this review helpful
Found this helpful?
15 Comments
Report
Copy
A
Anirudha Pande
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Theft of items from previously missing baggage

I was on board a jet airways flight from London to Mumbai and my baggage got left over at London. It should be noted that during the journey, i could not walk due to a ligament injury.I had lodged an official complaint with the Jet Airways baggage services at the Mumbai airport. The bag was delivered to my address in Nagpur the following day. The following was noted:

1. No seal on the bag.
2. One of the external locks...
Helpful
Be the first one to find this review helpful
Found this helpful?
5 Comments
Report
Copy
Y
Yamini
from Ambad, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of cancelled ticket

Dear Jetlite officials



I booked a ticket on 2nd January 2008 with following ref numbers



Your Booking Reference Number: HTK5L
Your E-Ticket Number:[protected]


in the

name of Mr Vishal Beri

travelling from Delhi to Chandigarh

on 4th jan 2008

flight no ...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
D
deepaknish2012
from Mumbai, Maharashtra
Report
Copy

baggage delay

Dear Sirs, Find below some mails which I have written to Jet airways, They are just not responding and unnecessary delaying .The best part is that they are just not accepting that it is there mistake, Iam really surprised to find that Jet Airways service is soooo bad.I want to drag them to consumer court and want to take all thedamages form them.I would like to get this published in the newspaper also, Please revert if any body can helpbr...
Helpful
Be the first one to find this review helpful
Found this helpful?
7 Comments
Report
Copy
S
Sharmila Maiti
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

They are cheating passengers with FAULTY LUGGAGE WEIGHT MACHINES and FAKE SCRATCH-N-WIN ITEMS

Dear friends,



For those who do not know me, here is a brief introduction. My name is Sharmila Maiti. I am a journalist with Ananda Bazar Patrika Group, Kolkata.



Today (26.06.08) I had a pathetic experience with JetLite airlines. I think it is a duty to share this so that it comes of as a genuine alert to all of you.



I was travelling from Mumbai...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
DR RATNAKAR P MEHENDRE
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

louis quartz wrist watch

Recently I travelled to hyderabad by Jetlite airways from mumbai. I was given a lucky scratch card, and I got a Louis quartz wrist watch. The price of the watch on the card was Rs. 3990, whereas I had to pay Rs. 490. How do I know the authenticity of the watch, since I did not receive any guarantee card from the company....
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
A
Anant Kapoor
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PATHETIC SERVICE PROVIDED

Hi,
This is an email which I am writing to the correspondence department of Jet Airways. Would request your team also to help me with the same.

TO WHOM SO IT MAY CONCERN

I HAD A TERRIBLE EXPERIENCE FLYING WITH JET AIRWAYS A FEW DAYS BACK, TO BE PRECISE I TOOK THE JET AIRWAYS FLIGHT ON 16TH JUNE FROM DELHI TO JAMMU. YOUR STAFF HAD RUN OUT OF VEGETARIAN FOOD AND THE PASSENGERS TRAVELLING WITH ME WERE...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
Harshal Desai
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pathetic Service

Dear Concerned,
I must say that the services offered by Jetlite are not less then simply being pathetic. This is the last thing I could expect from Jet. Few of the problems I faced are 1) Flight delayed by 3-4 hours, however no proper information given on airport 2) In case of delay atleast snacks should have been provided at airport 3) After boarding flight, it was informed Aircrafts AC is not working due to technical reasons 4)...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gaurang Gundavda
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

MISHANDLED BAGGAGE

Sir,
I am very sorry to say that this year Holidays I had undergone lot of mental stress, turmoil, inconvinience and immense hardship for no fault of mine .

I was on a holiday trip to Fareast and JetAirways Mishandled my baggage and this incident happened on the very start and first leg of my tour.I lost all my and my wife"s cloth, Mobile chargers, immitation jewellary toiletaries etc.We had to spend entire trip...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nataraj
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

making fool of customers by offering cheap products

Hello Sir,

I, along with my family took a jetlite flight frm bangalore to hyderabad yesterday and I was offered 3 scratch cards and suprisingly I won a watch worth around 4000, pearl set worth 2000 and reebok bag worth 1000 accorindgto the details printed on those scratch cards i.e there was a prize on all the three scratch cards. I was excited to claim the gifts after disembarking the flight and I did take it by paying...
Helpful
Be the first one to find this review helpful
Found this helpful?
41 Comments
Report
Copy