Shamit Khemka
The Manager
Jet Airways
Delhi/Mumbai
Sub: Complaint about ‘I Phone’ not allowed in IPOD MODE
Kind Attn. : Mr. Wolfgane Prock Schauer, CEO
Dear Sirs,
Exhibit: http://tinypic.com/view.php?pic=2vmdpas&s=3
I have been flying Jet Airways almost since the inception of the airline. I have rarely travelled Economy prior to the flight today (where due to no upgrades available I was forced to fly economy). I have been a silver member & a platinum card holder for Jet Airways credit card. My itinerary details are PNR#GSKUFN & FFP 9W[protected] for the 9W913 dated 16/8/09 CCU-DEL at 5.25pm. After boarding the flight and after turning my mobile IPhone3G to flight safety IPOD mode, I waited for the flight to takeoff & captain to announce that it was safe to use the PEDs - IPOD, Computers. However the announcement never happened (failure in your suggested protocol and rules). Therefore once the seat belt lights were turned off, I proceed to plug in my headphones into the device & listen to music. To my horrow I was informed by Mr. Dem (the gentleman host) that using the device is against regulations. I told him that I was not using the phone & my PED was in IPOD status - I was only listening to music, however, he asked me to turn it off immediately (at 5.45pm). When I requested to see this rule he showed me the jet airways Boeing 737 700 safety instructions booklet that status. (As mentioned in the document as per aircraft AC71934) there was no where stated that an IPOD (PED) may not be used. When I requested for a list of approved PED (portable electronic devices). He curtly told me, “I am not permitted to show you this list as this is govt property & I am authorized to restrict you from using any device that I feel may endanger this aircraft”. When I further insisted to see the list of PED approved, he told me that the captain can inspect the device & approve it. I requested to speak to the captain and shortly Mr. Gerrad, came & informed me of the same rules “you may not use the IPhone in any Mode, “It is the law”. I am shocked by JetAirways rules and convoluted interpretation of the Indian Laws.
I ask you to consider today’s scenario where all major Domestic and International airlines are retro fitting all aircrafts with entertainment systems & even WIFI systems to allow on so and internet access! Infact recently it was published that airlines may start allowing cellphone usage on the aircraft in the near future! And jet airways claiming to be the finest in Indian skies is preventing me from using my IPOD because I am seated in Economy? I have sat in your business class scores of times & listened to my IPHONE fligh tsafe IPOD/PED and no one has ever asked me to stop using it let alone curtly. If jet airways really consider themselves a global player where is the entertainment on board - Let alone allowing passengers to use their IPods? I was sitting there for 2 hours non-productively staring at the back of a blue seat!
I hate to say this but if I am expected to take a 2 hour flight without permission to read an E- Book or listen to music on my PED, I will change my preference to Kingfisher or a more technically advance airline that uses common sense & friendly passenger custom service rather than curtly enforce archaic rules in their interpretation! I hold you responsible for a complete two hours of boredom & fatigue & horrid /No entertainment aboard 9W913 16/8/09. I don’t wish to convert to travelling with the “good times” (kingfisher) nor publicizing this matter further, if resolved, amongst my peers . If you write to me & confirm that common sense has prevailed & this will not be repeated hence forth on any Jetairways flight, I will drop this issue, alternatively pursue all methods legally available to me. Provide me proof of the written law in this respect which explicitly prohibits me from using my PED, not just an interpretation that suits the convenience of a rigid airline & crew which is technically backward!
I hope to hear back from you in 7 days, either by mail or ‘E-mail’ if there is such a thing being used by Jetairways given the aversion to technology and progress. I will be happy to give you examples o[censored]sage of this device & other similar more modern technologies being used by other airlines should you prefer.
Most sincerely yours,
Shamit Khemka
CC: Shri Naresh Goyal
Aug 14, 2020
Complaint marked as Resolved 
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ICICI Customer Service Team