Jet Airways Complaints & Reviews

Dear Francis,

We're sorry to hear about your experience. Please write to us with your contact and credit card details at [protected]@icicibank.com. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team

dear sir/madam,

i put complain for my broken suitcase in delhi at 8 feb 2010, to maya madam, she noted my complain and gve contact no and email id of jet airaways where i''ll call to her to now the status of my complain bcoz now i m in usa, but regularly i m calling to miss maya and mailed to her regarding complain, she is not replying to me or picking the phone, her nos r -office number[protected]
maya madam, mobile no - [protected]

i just dropping in to request again that by 1 march pls get replacement / settlement (in case cant replace) as by 1 march i will reach back delhi from usa and on 2 march i will leave further to china and dont know when back to delhi as i live in china.so hope for ur kind reply and sugesst u tht jet airways is a big n good airline company so its not good for ur repotation tht u didi not give proper responce to ur clients, my india nos
r-[protected], [protected],


details
flight del to bpl - 7 feb
name - rahul paliwal


rgds

rahul

People Holidays — Unprofessional behaviour

I had asked this agency (People holidays) to get 2 passports made for my aged parents. they had a list of documents which i gave them. After that every week i had a new requirement from them. And everytime they asked for 300/- 400/- stating that some affidavit was to be made. i never got any receipt from them. They gave me a handwritten note stating that was my receipt which had no bill. number. they are most unprofessional in their services. i have ended up paying around 5000 now for 2 passports. I would strongly not recommend them to anyone. it is a mental trauma to deal with them. to top it all the lady who handles all is very negligent and has no idea of what to say and what not to say. I would seriously not recommend this to anyone.

JETAIRWAYS — JP MILES AND FARE

ON THE ONLINE BOOKED TICKET JP MILES ARE PRINTED BUT JETAIRWAYS IS NOT GIVING.THIS IS THE WAY OF SELLING TICKETS ONLY.
BOTH JETAIRWAYS AND JETLITE FLIGHT FARE ARE ALMOST SAME FOR SAME ROUTE WHENEVER JETLITE IS NOT PROVIDING ANY FOOD OR BREAKFAST.THAT IS NOT FAIR.

This was the last communication recieved on the 18th of Aug after which I have not yet heard back from JEt.


Dear Mr. Khemka,

This has reference to your fax dated August 17, 2009 addressed to our Chief Executive Officer, Mr. Wolfgang Prock-Schauer.

It is with regret we note the contents of your communication with regard to your travel on flight 9W 913 of August 16, 2009 from Kolkatta to Delhi.

Please allow us to examine the issue raised by you and we will revert to you at the earliest..

May we request you to please bear with us in the interim period.

Yours sincerely

Narendra Mansukani
Manager - Customer Relations





----- Forwarded by Customer Relations/Litolier/Jetairways on 08/18/2009 10:58 AM -----
JP83/JetPrivilege/SMCentre/Jetairways
To
Customer Relations/Litolier/[protected]@Jetairways

cc
JP28/JetPrivilege/SMCentre/[protected]@Jetairways

Subject
JP No :[protected]








(See attached file: IMAGES_01.TIF) (See attached file: IMAGES_02.TIF) (See attached file: IMAGES_03.TIF) (See attached file: IMAGES_04.TIF) (See attached file: IMAGES_05.TIF) (See attached file: IMAGES_06.TIF)(See attached file: IMAGES_07.TIF)


Regards

Jagjeet Sethi
JetPrivilege Service Centre


This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

Dear Mr. Khemka,

I once again reiterate that till we receive any clear instructions from the DGCA for usage of mobiles in specific mode, we will not be able to make any amends in the current restriction on the usage of mobiles on board. Usage of mobile in any mode will be prohibited on board our flights. Request your understanding and support in this regard during all your future travels.

Thanks & Regards,

Manasi Padhye
Customer Relations




---- Forwarded by Customer Relations/Litolier/Jetairways on 27/08/2009 17:26 -----
Shamit Khemka <>
27/08/2009 17:01 To 'Manasi Padhye' <[protected]@jetairways.com>

Subject RE: Fw: Your Experience on Jet Airways. Shamit Khemka






The other type of passenger carry on electronic devices which is
not an intentional transmitter of radio signals such as laptop
computers, video cameras, electronic entertainment devices, electric
shavers, etc. should also be prohibited for use during taxi, take-off,
climb out, descent, final approach and landing phases of the flight.

No person shall use any electronic device, which intentionally transmits
radio signals like mobile/cellular phones, amateur radio transceivers, etc.
at all times while on board an aircraft for the purpose of flight.


Pls see these two. They allow for PED in flight safe more (which does not transmit ANY signals) to be used after takeoff when the laptops etc are allowed. Then why was I prevented from using my flight safe PED.

From: Manasi Padhye [mailto:[protected]@jetairways.com]
Sent: Thursday, August 27, 2009 4:52 PM
To: Shamit Khemka
Subject: Re: Fw: Your Experience on Jet Airways. Shamit Khemka


Our Ref No: BOM/CQ/MP/180809/3856344

27 August 2009

Mr Shamit Khemka
Synapse Communications Pvt. Ltd.

Dear Mr. Khemka,

Since there is no specific mention it is applicable for phones in all modes. Please refer to the below mentioned points and we are following the same.

Any passenger electronic device which intentionally transmits radio signals should be prohibited for use by passengers at all times while on board airplane.

These electronic devices include mobile/cellular phones, amateur radio
transceivers, CB radios and transmitters that control devices such as toys,
etc. The other type of passenger carry on electronic devices which is
not an intentional transmitter of radio signals such as laptop
computers, video cameras, electronic entertainment devices, electric
shavers, etc. should also be prohibited for use during taxi, take-off,
climb out, descent, final approach and landing phases of the flight.

This Civil Aviation Requirement is applicable to all persons on board all
Indian Civil Registered aircraft and to all Indian operators engaged in
scheduled and non-scheduled operations.

No person shall use any electronic device, which intentionally transmits
radio signals like mobile/cellular phones, amateur radio transceivers, etc.
at all times while on board an aircraft for the purpose of flight.

All operators shall by suitable means address passengers on board their
aircraft emphasising the above mentioned prohibition regarding the use of
mobile/cellular phones and other carry on electronic devices inside the
aircraft prior to commencement of the flight highlighting safety aspect.
3.5 Cabin crew, besides their other duties, during the flight shall keep a watch
on the passengers to ensure compliance of the above prohibitory
requirements.
3.6 Any violation of these requirements during the flight should be brought to
the notice of the Commander by the cabin crew and recorded in the flight
report book for subsequent action by the operator against the defaulting
person.
3.7 All operators shall include contents of this Civil Aviation Requirement in
their company policy document and other operational documents like
Operations Manual, Cabin Crew Manual, etc. for compliance by their
concerned personnel.

Regards,

Manasi Padhye
Customer Relations.









----- Forwarded by Customer Relations/Litolier/Jetairways on 27/08/2009 16:44 -----
Shamit Khemka <>
27/08/2009 16:29
To 'Manasi Padhye' <[protected]@jetairways.com>

Subject RE: RE: Your Experience on Jet Airways.









Dear Madam,

Thanks for your email. I would like to know where in the directives the govt. DGCA does it mention that mobiles may not be operated in flight safe mode?

Shamit Khemka

From: Manasi Padhye [mailto:[protected]@jetairways.com]
Sent: Thursday, August 27, 2009 4:03 PM
To: Shamit Khemka
Subject: Re: RE: Your Experience on Jet Airways.


Our Ref No: BOM/CQ/MP/180809/3856344

27 August 2009

Mr Shamit Khemka
Synapse Communications Pvt. Ltd.

Dear Mr. Khemka,

Appreciate your views. In fact many guests have communicated to us on this issue and our Air Safety Division had also shared the same with the DGCA. However, since there has been no revised update received from the DGCA on the usage of mobile phones / PED or any other electronic communication device we cannot exercise any discretion. Request your understanding of our position in this regard.

Regards,

Manasi Padhye
Customer Relations


---- Forwarded by Customer Relations/Litolier/Jetairways on 27/08/2009 15:55 -----
Shamit Khemka <>
27/08/2009 15:29

To 'Manasi Padhye' <[protected]@jetairways.com>

Subject RE: Your Experience on Jet Airways.









Dear Manasi Padhye,

I have gone thru the document you referred to (attached) and no where does this say that the PED may not be operated in flight safety mode. Infact if I am not mistaken the flight safety mode was introduced by most mobile manufacturers after this incident and Boeing/Airbus’s warning on the same. Pls advice.

Shamit Khemka

From: Manasi Padhye [mailto:[protected]@jetairways.com]
Sent: Thursday, August 27, 2009 1:49 PM
To: Shamit Khemka
Subject: Your Experience on Jet Airways.


Our Ref No: BOM/CQ/MP/180809/3856344

27 August 2009

Mr Shamit Khemka
Synapse Communications Pvt. Ltd.


Dear Mr Khemka,

Thank you for the support you have been extending to Jet Airways. It is our pleasure to have you as our valued frequent flyer member and to be of service to you.

This has reference to your letter dated August 16, 2009 sharing with us your concern over the request made by the cabin crew members to you on board flight 9W 913 from Kolkata to Delhi to switch off your IPOD in a flight mode.

To begin with, let me assure you Mr. Khemka that our cabin crew members had no intention to offend you or cause any inconvenience to you. They were merely following the safety regulations in place.

As a commercial airline we have to adhere to all the regulations given by the Civil Aviation Regulatory Authorities. Directorate General of Civil Aviation has determined safety standards for all airlines operating in India and we have to operate within that framework and follow them strictly as safety of our guests and equipment is of prime importance to us.

The aircraft manufacturing companies as well as the safety regulations prohibit usage of any electronic device on board a flight as it may affect or intercept the aircraft radio, navigation, control or communication systems. Hence we are only following the regulations in this regard given by the DGCA.

May I request you to please log on to the Directorate General of Civil Aviation web site for getting more further clarification and details on the subject in hand. The link is as follows www.DGCA.inc.in– Civil Aviation requirements- Section 5 – Air Safety – Series X – Part 1 - Safety Hazard – Use of Mobile/Cellular Telephones inside the aircraft during flight..

Thank you once again for sharing your experience and views with us. We value your support and look forward to your continued travel with Jet Airways.

Yours sincerely,

Manasi Padhye
Customer Relations.

well.. i believe this make the jet airways the best in the country... they do value their customers and do care for them..

nice to see that you (jet airways) respond well in time and you specific..

i now how to stope these pilote striks in the future for imformation contect my email adress [protected]@yahoo.com

JETAIRWAYS — card not upgraded

i am a regular traveller on jet from 1998 having jet privilege blue card #[protected] my address is # 200/1,behind ganesh temple,govindappa lay out,subash nagar,nelamangala,bengaluru - 562123 .i have not been up graded as i dont know to log in and creat profile on your web site so as i can track my miles.please help me & also change my address as mentioned above.

RAGHAVENDRA RAO

JETAIRWAYS — Rs. 50,000 Cash stolen from checked-in Baggage

I flown from Mumbai to Delhi on June 1, 2010 by Jetairways flight No. 9W 311 and checked in my briefcase having a packet of Rs. 100,000. After reaching Delhi and at my home in Noida I found that Rs. 50,000 cash (a Rs. 500 bundle of 100 notes) is missing from briefcase. I don't know how to and whom to complain for any possible recovery.

JETAIRWAYS — Internet erroneous Charging of Credit Card

Did my booking thru the net on 25th Oct 10.

My credit was refused thrice but inspite of the error messages i have been billed thrice.

Informed the customer care of Mumbai the same night. I was counselled that the only method of communication was thru email.

Sent a mail on 25th giving all the details. Received a reply informing that as per their system there was only 2 bookings charged and they would refund in 14 days.

Got confirmation from my credit card (American express & DBS Singapore Visa) that there was three credit card charges.

Sent another mail with print screen of the credit charges on the 27th Oct 10.

Have been calling the call centre everyday.

29th Oct 10 : Namrata confirmed that she or Abhay will definately get this sort out and call me back by 12h on 30th Oct.

Didn't receive any call neither mails.

Just called this evening to hear that there is no one handle this issue and as they are a call centre nothing can be done.

Would like to know how can a company like Jetairways not having any means of communication with the reservation team.

My JP :[protected].

Please make sure these type of issues are handled with timeline.

Hope to hear with a positive response.

Regards

Devdutt Lall

JETAIRWAYS — Hand Luggage missing

i am ibrahim from singapore my uncle daughter travel in jetairways on 09/01/2010 direct flight from singapore to chennai her hand luggage missing,she complaint in airport office chennai, they told they will deliver the thing to her place with in one day but now its self they wond deliver the things they told that they will pay us $ 20 dollor for the things. how to solve this porblem

There are so many complaints about this person "Shamit Khemkha" on internet. Make a simple google search with SYNAPSE COMPLAINTS and you will see full listing of pages with complaints about his company and his attitude.

So Mr. Khemkha :- We all will love to hear from you on these complaints. When can we expect your reply..in next 7 days???

:)

JETAIRWAYS — non receipt of refund amount

place of issue : COKTO issued date 21/1/2012. passenger details. KAVERI SIVARAMAKRISHNAN.Ticket no.[protected].Booking reference no. PNR CDLBQT.Flight no. 9W534 Travel date 9th FEBRUARY 2012.COK-MCT ECONOMY CLASS.

Request given for cancellation on 5TH FEBRUARY 2012 in person in NATIONAL TRAVEL & TOURISM , WATTAYAH BRANCH.

TILL DATE NO INFO/REFUND IS RECEIVED

JETAIRWAYS — jetprivilege

iam a jet privilage member no[protected].i never recive any communication regarding my card. also they have not issued new card for long.iam not able to view the membership in the web.

My husband is going through the same thing right now. He is stranded in India with one shirt to his name and all of his luggage has been lost. They don't answer the phone, don't return calls and don't care. I tried calling from the states and it disconnected me during the call every time (at a different point in the menu).

Airline service is not what it used to be. They have no right to complain when they are bankrupt if they treat their customers like crap!!!

I Agree.

I'm stranded in india with just my carry-on and JET AIRWAYS does not care about their passangers. There don't pick up their phone calls. They are doing everything possible to mess-up my vacation. Don't know what to do with them.

-Prasath

My brother is going through the same thing right now. He is stranded in India with one shirt to his name and all of his luggage has been lost. They don't answer the phone, don't return calls and don't care. I tried calling from the states and it disconnected me during the call every time.They jsut see the call and disconnect.

jet services i have seen in one of the worst in all airlines. they dont have nay humanity, moral responsiblity towrads the passengers and towards thier duty.

Spelling mistake in the Birth Certificate

In my Sister Birth Certificate the child name, father and grandfather name is misspelled.She was born in Malad(Mumbai) in year 1990.What is the process for the correction in the Birth certificate. Thanks

Jet Airways — parcel not delivered

I had a parcel from australia by express curier confirmed delivered on the 2nd dec to mumbai ems

Consignment number EE[protected]AU

Why has it not been delivered

Jo Egan

Jet Airways / Jet Lite — Non-acceptance of confirmed tickets at Imphal Airport by airport staff.

LEGAL NOTICE
Name of Clients:
1. Dr. Y. Nandabir Singh
2. Mr. Kh. Pritam Singh
3. Mr. Y Indrakumar Singh
4. Ms. Th. Shanta Devi
5. Ms. K. Bidyalakshmi
6. Ms. Okram Steffi
7. Ms. N. Priyadarshini
8. Ms. Kh. Sharjubala
9. Ms. Y. Sushmita
10. Ms. H. Lakshmi
11. Ms. Y. Priesta
12. Ms. T.Violeta
13. Ms. Ksh. Maitri

WHEREAS my above named clients were scheduled to travel on confirmed tickets of Jet Airways/Jet Lite on 31st May, 2008 on the Imphal-Kolkata sector. The details of their tickets are given below:-

1. Dr. Y. Nandabir Singh (PNR No. JHYGRS)
2. Mr. Kh. Pritam Singh (PNR No. JHYGRS)
3. Mr. Y Indrakumar Singh (PNR No. JOJW1)
4. Ms. Th. Shanta Devi (PNR No. IHUTYE)
5. Ms. K. Bidyalakshmi (PNR No. IHUTYE)
6. Ms. Okram Steffi (PNR No. IHUTYE)
7. Ms. N. Priyadarshini (PNR No. JOKXV)
8. Ms. Kh. Sharjubala (PNR No. JOKXV)
9. Ms. Y. Sushmita (PNR No. JOKXV)
10. Ms. H. Lakshmi (PNR No. JOKXV)
11. Ms. Y. Priesta (PNR No. JOJW1)
12. Ms. T.Violeta (PNR No. JOJW1)
13. Ms. Ksh. Maitri (PNR No. JOJW1)

AND WHEREAS on 31st May, 2008, my above named clients reported for the flight scheduled to depart at 02.05 pm well in time;

AND WHEREAS on reporting for the said flight, your staff at the airport reporting counter, namely, one Ahom Kamei and his lady assistant refused to accept/approve the tickets on the ground that the same appeared to be forged and such other flimsy and unreasonable grounds without offering any explanation and without even a perfunctory confirmation with city office of Jet Airways/Jet Lite regarding the matter;

AND WHEREAS the desparate attempts of my above named clients to impress the authenticity of the tickets and thereby clear up the matter fell on deaf ears and your aforesaid staff blatantly refused to approve the same;

AND WHEREAS my above named clients contacted the city office of Jet Airways who also confirmed the veracity of the tickets and efforts to communicate the information to the airport staff proved futile as they conveniently disappeared from the scene at that critical juncture;

AND WHEREAS the aforesaid airport staff appeared at the counter only after the scheduled flight had already departed and offered a belated appeasement measure by way of providing a full refund of the purchased tickets or in the alternative, to travel on Monday, 2nd June, 2008 at the same fare/rate. However, my clients had to decline the second alternative as it was not feasible with their academic calendar;

AND WHEREAS owing to the irresponsible and overt act of your said airport staff, the entire itinerary of my above named clients as well as the academic calendar of my collegiate clients were disrupted thereby causing a huge pecuniary loss over and above the obvious mental distress, anxiety and harassment meted out to my above named clients;

AND WHEREAS the said staff at the airport counter also cast serious aspersions by levelling certain allegations on the reputation of the travel agent concerned (TRAVEL BUREAU, Imphal) and by calling into question its dealing tactics thereby lowering the esteem of the said agency in the eyes of its customers;

AND WHEREAS my above named clients were also scheduled to travel from Kolkata to Vishakapatnam by Yeshwantapur Express (Train No. 2863) on 31st May, 2008 at 08:35 pm which had to be unfortunately cancelled by payment of cancellation charges owing to the acts of your staff mentioned above;

AND WHEREAS my above named clients were compelled to employ alternative measures by purchasing flight tickets at much higher rates from other airlines on Sunday, 1st June, 2008 from Imphal to Kolkata and again from Kolkata to Vishakapatnam by flight the following day on 2nd June, 2008 by halting one night at Kolkata thereby further accentuating their pecuniary loss.

Now I, on behalf of and upon instructions from my above named clients, do hereby demand upon you to make payment as compensation for damages/injuries incurred and suffered the undernoted amount within 30 (thirty) days from the receipt of this notice.

(i) For mental agony and harassment, Rs. 13, 00, 000/- (Rupees thirteen lakhs) only.

(ii) For (a) Difference in the cost of airfare from Imphal to Kolkata = Rs. (52, 645 - 31, 390) = Rs. 21, 255/- (Rupees twenty-one thousand two hundred twenty five) only;
(b) Difference in airfare and trainfare from Kolkata to Vishakapatnam = Rs. (46, 239 - 4, 524) = Rs. 41, 715/- (Rupees forty-one thousand seven hundred fifteen) only;
(c) Cost of overnight stay at Kolkata = Rs. 3, 000/- (Rupees three thousand) only.
(d) Cancellation charges of train tickets = Rs. 1, 131/- (Rupees one thousand one hundred thirty-one) only.

(iii) Cost of this notice = Rs. 5, 000/- (Rupees five thousand) only.

Please take notice that in case of your failure to comply with the same to pay the total amount of Rs. 13, 72, 101/- (Rupees thirteen lakhs seventy-two thousand one hundred and one) only within 30 (thirty) days from the receipt of this notice, my clients shall be constrained to file a suit for recovery of the outstanding amount along with the cost of this notice, litigation fees, etc. in a court of competent jurisdiction by making you a necessary party and that too without further reference to you.

Thanking you.

Yours faithfully,
I. Bikramjit Singh
Advocate

Dated, the 3rd June, 2008 at Imphal.

Copy to:

1. Jet Airways/Jet Lite, Imphal, Manipur,

2. TRAVEL BUREAU, Paona Bazar, Imphal, Manipur.

full refund of partially used ticket — refund

dear sir,
this is to state that the Passenger traveling on the yatra ref F48JVA Mrs Usha Arora from Delhi to Imphal via Guwahati by jetlite on 06 Jan 2009, the flight from del to guwahati JetLite S2-311 reached late and the connecting flight JetLite S2-363 had departed from Guwhahti so the passenger was put up in a hotel in Guwahat, with an assurance that they will sent the next day from Guwahati To Imphal i.e 07 Jan 2009 but the flight from delhi got cancelled and they got stranded again. Next day there was no flight was there on this sector, so they travelled by Indigo airline paying from there pocket. Jetlite has assured that they will refund the entire money of the whole sector as a compensation for the diificulty caused to the passenger. they had given a Refernece No. GA-7470 and were told to collect the money from the travel agent
when yatra conacted for the refund they were told that only partial refund of the fare would be allowed that is Rs 1795/- while it was promised that the whole refund wouls be given i.e Rs 4860/-
i have already mailed the similar mail on your contact address of your web page and you have not replied for the same
you are requested to expidite the process

Rerards
Lt Col MA Mateen
Mobile [protected]

Jet Airways — Harassment and inhuman behavior

On 8th Feb I have booking from Delhi to Brussels to Banjul. The flight was on time (0305) so I reached to the airport at 1210 with my Visa to Gambia (Business Visa) and the ticket. But Jet Airways officials told that I can not travel to Gambia as my visa is not valid which I got from Gambia embassy. I asked them to give it to me in written format but they denied it also. As per my knowledge they can not make objection on visa provided by Gambia embassy.
Then they started switching responsibility from one to another. When I asked them to talk with my officials, one of them told “Mai sab se baat nehi karta.” . At last I was told that some Barun can give it in written. When I went to him, he told he Is very busy and ask me to wait for 10 min and this turns to 2 hour and then when I called him he told me just we can not do any thing and we can not give it in written also and go away. Then I leave the place for complaining to Airport manager and when I was on his door some Jet official came and write on my ticket .
Should we get this type of behavior from Airlines? I went to Delhi from Kolkata so was very tired and they insult me whereas I had Business Visa and ticket. That Barun Malhotra behaves with me like beast. They also canceled my tour and I have to come back to Kolkata.

My E-ticket no was: ETKT 589 [protected]

Jet airways India — Lounge card

As a holder of citi bank- jet airways co branded gold card I am entitled for lounge facility and it has been time and again confirmed by citi bank that such card holders get this facility. I am getting this facility from jet airways all these days and even couple of days back while flying from Delhi to Mumbai. But on my return flight today (9w 406) the card was simply refused even after meeting the supervisor. I would like to know the correct eligilbilty of these cartdholders as citi bank confirms this facility to its card holders.
Anil Sareen
FFP[protected]
Tel [protected]

Jet Airways — loss of traveller cheque and currency

During my travel from Chennai to Newark through JET AIRWAYS Flight No:9w226 and 9w228 on sunday 30 August 2009 under eticket Number:[protected]. I have lost 400 USD Currency notes and 900 USD Traveller cheque. I request Jet Airways Authority to contact my above e-mail address if above items are found on board during my travel.
Thank you,
Mahadevan Natarajan

I ALREADY APPLIED ONE JET PRIVILEGE CARD THROUGH EMAIL, I GET THE CARD NO:[protected]. AND THEY INFORMED ME THEY WILL SEND ME ORGINAL CARD WITHIN 10 DAY TO MY ADDRESS, BUT STILL I DIDN'T GET THAT CARD TILL THE DATE, CAN YOU TEL ME WHAT IS HAPPENINIG THERE.

Jet Airways — Tax not refunded

I had purchased eTickets through credit card on 15th jun 2009.the eTickets no are as follows:[protected]
[protected]

This was for flight mum to goa return scheduled on 9th Sep. However due to jet airways strike this ticket was cancelled. Its been long and the amount is still not credited into my credit card account. When spoken to them on phone, they gave confirmation that amount is credited however credit card companies denies of having received any such refund.

My JP number is[protected]

Jet Airways, Delhi — ill treatment to the passengers

This is to inform you that I Hira Mani Shukla and friends were travelling in the flight No 9W 7005 & 9W 739 / 2252W , vide my Ticket No/ PNR - PKGNPF in the said flight from Jammu to Chennai on dated 03.10.09 on connecting flight and we have to halt at Delhi Airport, but is to my utmost surprise that the passengers have to stay 6 hours at the Airport for the next connecting flight but we were not even asked for water or tea at the Airport at Delhi by Jet Airways Staff. and we when asked for the same, we were treated in bad behaviour by the staff present there. This is to say that when the Jet Airways is taking a huge sum of money for the ticket so they must look in this matter.
Kindly look in thsi matter and acknowledge the same in the given mail ID

Mr. Sovan Mukherjee, i am curious to know the outcome of your complaint? Did Jet airways send in any reply or did anyone to whom you have made this complaint to respond.!!! Please do post your reply. I am also a kind of victim to their in different service attitude.

thank you
regards
rajee

Jet Airways — Three times debit on credit card for one booking

Jet airways charged my Standard Chartered credit card 3 times for the same booking..! each time i attempted that jet airways site told me that PNR not generated and error in transaction so i tried repeatedly and to my horror i later figured that they had debited my credit card 3 times!. the stafff is absolutely non- apologetic and pathetic and are not willing to help or admit taht it was a problem in their server.! NEVER use the jet airways website to book tickets they are a fraud and snooty company. Im still followingup for my refund!

how to get the jet privillege card which site to go what are the benefits

I ALREADY APPLIED ONE JET PRIVILEGE CARD THROUGH BHUJ OFFICE ON 2008, I GET THE CARD NO:[protected]. AND THEY SAID ME THEY WILL SEND ME ORGINAL CARD IN SHORT PERIOD TO MY ADDRESS, BUT STILL I DIDN'T GET THAT CARD TILL THE DATE, CAN YOU TEL ME WHAT IS HAPPENINIG THERE.
Thanks & Regards,
Ayub Husen Mir

Jet Airways — air ticket

I HAVE PURCHESED AIR TICKET OF JET AIRWAYS FROM TRAVELS AGENT.ON VERIFICATION IT WAS FOUND THAT AGENT HAS TAKEN Rs3000 MORE THAN ACTUAL FARE.HE HAS MANUPLETED BASE FARE AS WELL AS TAX.

I ALREADY APPLIED ONE JET PRIVILEGE CARD THROUGH EMAIL, BUT STILL I DIDN'T GET THAT CARD TILL THE DATE, CAN YOU TEL ME WHAT IS HAPPENINIG THERE.

This is not a complaint. My Jet Privilege Silver Card is expiring in March 2010. Kindly let me know how to renew it.Currently my name is written in the card as Coimbatore Raghuveer Mr.
My name as it appears in my passport is Coimbatore Vasudevarao Raghuveer. I am a Medical Doctor. Please, while issuing a new card would it be possible to write my full name as follows Dr. Coimbatore Vasudevarao Raghuveer ? Or at least as Raghuveer C V Dr ?
Thank you very much.
C V Raghuveer

I had sent you a email very recently requesting you to help me reg m, y Jet privilege Card which is expiring in March 2010. I am afraid you have not taken any cognizance of my e-mail. I am disappointed. with Jet Airways.

How to get the privillage card which site to go

Jet Airways — Made to travel by bus when confirmed air ticket available

1. Our flt no 2013 from udaipur to delhi on 26Jan was cancelled for the jaipur-Delhi leg. We were de-planed at jaipur and provided surface transportation-bus- for delhi inspite of protest.

2. Our flight from Udaipur landed at Jaipur at about 8:30 am on 26th Jan and we were scheduled to arrive Delhi at about 9:30 am the same day. However, we were able to board the bus at about 10:00 am only. It took the bus over 8.5 hours to reach Delhi and the whole day was wasted!

Names of passengers: Divesh Singhal, Sangeeta Singhal, Shivay Singhal, Sushil Bajaj, Sonia Bajaj, Sidhant, Shrestha, Sonia Bahl, Arvind Bahl, Abhinav

My request:
1. We cannot pay air fare and yet have to travel by bus! We should be refunded Rs 3429 (the air fare on Jet Konnect for Jaipur-Delhi) for each passenger i.e. a total of Rs 34290.
2. We need to be compensated for the loss of the day for each member.

Jet Airways — Privilege Card

Privilege Nos.[protected] &[protected]
We haven't received our Privilege cards. Who exactly I should contact regarding this. Please give the email address.

Jet Airways — baggage delayed by 65 hrs and things stolen worth 125$

I have landed in a serious mess and its all due to Jet airways. I traveled from Brussels to New Delhi on 9th June. I waited for my baggage more then 3 hours and finally got to know it has not been shipped. I complained Jet Airways about that and I was assured to get my baggage next day. Since then I was never informed about the status of my baggage accept the lies from Jet airways. I tried calling 50-60 times everyday but nobody ever attended the calls . Finally when I got connected and I asked for compensation they told me no compensation for Indian Passport holders. Today I have received my baggage after 65 hours without any apologies. Moreover several things from my baggage are missing like my new shoes, clothing, thermometer, chocolates worth 125$. My Ticket was booked from American airlines who held jet airways the end flight carrier responsible for compensation. Nothing is working out and both are playing blame games.
I have purchased clothes which were missing due the delay in my baggage and my further travel plans have been ruined adding further to my bill . Please help me.

Jet Airways — unable to activate jet privilege card

I was asked to fill the form for privilege card by. airhostess .Also was alloted a temprory card the no is[protected].
This is 3 months old ,after that traveled 3-4 times but till now the card is not activated .
Pls do the needfull and revert back on the same.
Also acknowledge for the same .
My mail ID is [protected]@yahoo.co.in

I ALREADY APPLIED ONE JET PRIVILEGE CARD, I GOT THE CARD NO:[protected]. AND THEY INFORMED ME THEY WILL SEND ME ORGINAL CARD WITHIN 10 DAY TO MY ADDRESS, BUT STILL I DIDN'T GET THAT CARD TILL THE DATE, CAN YOU TEL ME WHAT IS HAPPENINIG THERE.
Imtiyaz Husham Patka

Jet Airways / Aai Mumbai — luggage damage/stolen

i travelled from bhopal to mumbai via jet airways on 9th sep 2009 and on 23rd july 2010 from bahrain to mumbai, at both time at delievry of luggage my bag was broken and few things were missing, from bhopal to mumbai on 9 th sep 2009 morning although bag was broken but nothing was missing but during recent incident from bahrain to Mumbai on 23rd july 2010 i was prompt to get baggage on time, after finishing immigration i found broken lock, damaged and somebody has put scratch/on items , it seems somebody was searching for important things, and i come to know that these things and incident are common at mumbai airpport especially with jet airways, I was shoked as it happened twice with me in 1 yr with jet, i asked jet employee at delivery counter to put complaints but he refused and snatch complain form , i called DM mr kumar he declined to talk to me any how i asked mr vaibhav (jet employee)at departure to put complain then he gave me jet aitways complain form, he gave assurance but did not gave any receival abt complaind as i had no choice b/coz i arribed at mumbai 3.30am and i had flight upto bhopal at 5.30 am, it seems whosoever did it he was aware of this fact, it seems with support of sr ground staff and Airport authority mumbai this incidents are happening, i m not the only one with whom it happened regularly but pessanger who usually come from middle east experienced this frequently , as most passenger has another flight or in hurry he feel uncomforable to go forward and airport/jet authority does not show interest pesanger get harrased, i want justise and want to make ensure it must not repeat and again i have doubt when i will depart from bhopal to bahrain via mumbai on 3rd sep 2010 it will happen again.
neeraj shrivastava from Bahrain, now in India for a month

Jet Airways — Theft of Luggage belongings

Flight Details - Jorhat to Kolkata - 9W 2477, dated 26.07.10
Kolkata to Bengaluru - S2 364 dated 26.07.10
Baggage Tag No. 0589 9W877994.

The suitcase was booked from Jorhat to Bengaluru and on arrival at Bengaluru Airport the suitcase lock was found broken and some currency notes missing from the bag. The security roll was found intact all around however after breaking the lock the money was withdrawn neatly from the side pocket of the suitcase. It is understood that valuables should not be carried in transit luggage however some amount of money may remain in your locked suitcase for emergency. It is suspected that the same was observed during Luggage X-Ray and marked for carrying out this act of theft and cowardice. Jet Airways should maintain genuine and personnel of integrity for such duties hence forth.

I have not received my original jet privilage card.

Jet Airways — Incorrect Penalty Charge

I had booked a Jet Konnect Services flight from Kolkata to Pune for 25th October 2010. On 21st September I had to cancel it due some problem. I received an email from Jet Airways that my flight had been upgraded from Konnect Services to Jet Premium Service, i.e. from 2401, it was upgraded to 9W202, due to which I have been charged a penalty of Rs.1750, whereas it should have been Rs.750 only as per the airline policy. I have written numerous email to [protected]@jetairways.com, clearly stating about the incorrect penalty that I have been charged, but there has been no action from their part. Recently they refunded the amount after deducting Rs.1750.
Why should I pay more for penalty when I didnt ask them to upgrade my flight?
The money is refunded within 14 working days of cancellation, but the incorrect amount was refunded after 30 days. What action can be taken against such unprofessional behaviorfrom such a giant airline?
My ticket is attached.

i am holding JP Blue card no[protected] and my recent travel have not entered due to my mistake, vide boarding pass no seq/45 & seq /9 - advise how to enter the same in JP benifits system.
my email id - [protected]@jupiterseaair.co.in

please confirm the same.

Jet Airways — Refund of Taxes

My name is Sandeep Nath.
i travelled from london to Mum and Mum to JDP in Jet Airways. and i took return ticket but due to some family problem i could not go back ...... and cancelled my ticket in time...and talk with customer care for my taxes back as i cant get the full money bcoz my ticket was partially used....but customer care was unable to tell my how to atleast get my taxes back which is almost Rs 13000..
My mail id is [protected]@yahoo.co.uk
Kindly help me to get my taxes back as its more than a year ..i m struggling for my money back...thanks
regards
sandeep

Jet Airways — Sudden cancellation of flight without prior notification

Flight no. S2 - 513 from Kolkata to Hyderabad on 12 Dec, was cancelled by the airlines without any prior notification to the passengers. No alternate arrangements were made and the airlines refuses to book an alternate flight for the passengers.

jet airways seems to have this problem which they have not bothered to rectify or solve. you apply for your jet priviledge card and are given a temporary no which never gets recognized and your real card never comes. kingfisher sent me my card in less than 5 days, they are so well organized with their postals and their priviledge card, i already own a platinum membership with them and its only been 6 months. congrats kingfisher, you are definately the reigning airline in india according to me and millions more. jet airways, get your act together and stop fooling people that your so called priviledge card actually exists.
jacqueline fernandez
no point putting my temporary no as it probably doesnt exist anyway
[protected]

Jet Airways Aka Jetlite — Mishandling of the baggage

Hi team,

yesterday i flew from guwahati to delhi (via bagdogra) in jet airways flight 9W2280. then further there was a jet lite flight(S2 224) from delhi to hyderabad (delayed by 45min-1 hour).
When i collected my baggage at the hyderabad, shamshabad airport, i found that damanaged. the stand of the suitcase was broken. i approached the very unhelpful and ill mannered staff of the jet lite. Initially he said that madam your suitcase will be repaired (will be collected and dropped by them from my home) but later he asked for my boarding pass and after making me wait for 10-15 mins, he conveyed that since " this is an external damage and since you are an economy class flier, this will not be repaired or reimbursed". I requested him for his name etc which he denied saying that in my complaint i can mention the apprival suporting staff (i wonder if they were at all supporting).

So, now i request the authorities to escalate it ot the concrened department and also convey the name etc of the concerned person who will justify the breaking and not repairing of my luggage.

Forgot to mention that the member of that un supportive staff also included the GMR service people once in his statement in the mishandling and the breakage of the suitcase.

Thankd and Regards,
barkha Goel

I have Jet Privilage Card #[protected] which expired on December'10. Till such time I have not received my new card. In view of my frequent domestic and international travel, my Silver Card should be upgraded.

Dr.N.N.Singh

Jet Airways — Hassled on free ticket provided in lieu of a cancelled flight

I travelled on a flight from Bangalore - Delhi - Chandigarh. The Delhi chandigarh flight was cancelled due to bad wether. So instead of reimbursing the money I was given a free ticket from Chandigarh to Bangalore. I was not informed that the ticket was waitlisted from Delhi to bangalore. After reaching Delhi the ground officials told me that the ticket was waitlisted, none of the officials were ready to even talk about it. I had to fight with them to get onboard the aircraft to Bangalore. Due to this my baggage was left behind in Delhi with the officials telling me that the baggage will reach my home the next day. I think there has to be something for empowering the customers against airlines. I would have rather bought the ticket and travelled hassle free if this was what I have to go through on a free ticket.

Jet Airways — enrollment at jetprivilege

i am having a problem with the enrollment at jet privilege.When i create a new profile nd fill up all the details at the site below

https://https.jetairways.com/EN/IN/JetPrivilege/EnrolNow.aspx

when i press the next button nothing happens........I have tried it many times too

I have made around 20 travel through jet airways from March 2010 to March 2011. How can I add these points to my privilege card no[protected].

Dr.Subhash

I BOOKED THROUGH YATRA .COM FOR JET AIRWAYS. PNR NO CANNOT BE ABLE TO VERIFY.PNR NO IS 6N8U55. [protected]@gmail.com

My wife and I are regular travellers of Jet Airways. We both have got temporary Priviledge card for about four years. My membership card no.is[protected] and her is[protected]. We were told by your employee at the Airport that we will get the original plastic card very soon. We are still waiting for them without any joy up to know, Please let us know how long we have io wait as the temporary cards are going to pieices.

Theft of Bagage belongings
Flight Details - Mumbai to Tiruchirapally via Chennai 9W 0467, dated 19.05.2011
chennai to tiruchirapally 9W 2737 dated 19.05.2011
Baggage Tag No. 0589 9W477779

The suitcase was booked from mumbai to tiruchirapally via chennai, some currency notes missing from my bag. so kindly to take action for my
cash.( rs. 18500/-)

thanking you

Ramanathan lakshmanan chettiar

PNR no. KIFNTJ
EMAIL ID. [protected]@gamil .com
mob no. [protected]

TO,
NARESH GOYAL
CHAIRMAN
JET AIRWAYS (I) LTD
S.M CENTRE, ANDHERI- KULA ROAD ANDHERI (EAST), MUMBAI 400059 INDIA

SUBJECT-EXCESS BAGGAGE TICKET NO [protected]
PASSENGER TICKET NO[protected]
ON THE SUBJECT CITED ABOVE IT IS BROUGHT TO YOUR KIND NOTICE THAT ON 9/7/11 I WAS COMING FROM SRINAGAR TO CHANDIGARH ON OFFICIAL TOUR JET AIRWAYS BUSINESS CLASS-9W604 9 JULY 2011 TIME 12.45 BUT THE STAFF ON JET AIRWAYS OVER CHARGED RS 1200/- FOR EXCESS BAGGAGE WHERE AS I EXPLAINED TO THEM THAT THERE WAS A WATER BOTTLE, LAPTOP, CAMERA, BEDING, QUILT ETC BUT THEY REFUSFED TO LISTEN TO ME AND CHARGED RS 1200/- FOR EXCESS BAGGAGE SO AS PER GUIDELINES OF THE GOVT OF INDIA /AIRWAYAS NO CHARGE WILL BE TAKEN KINDLY LOOK INTO THE MATTER AND REFUND RS 1200 FOR THE HARRASMENT s MENTAL TORTURE CAUSED TO ME AND CREDIT THE AMOUNT INTO MY S.A. NO-SB[protected] STATE BANK OF PATIALA BRANCH MODEL TOWN PATIALA WE ALWAYS COOPERATE WITH THE JET AIRWAYS AND A REGULAR CUSTOMER AND NEVER RAISED ANY OBJECTION REGARDING DELAY OF FLIGHTS ETC KEEPING IN VIEW OF THE ABOVE CIRCUMSTANCES AND FACTS EXPLAINED ABOVE KINDLY PASS ORDERS AS YOU DEEM FIT





IPS JODHKA
PROFESSOR IN LAW
75, RAGHBIR MARG NEAR OBC
BANK PATIALA, PUNJAB

Jet Airways — Not Refunding the Amount

Hi ,

This is very strange but very annoying behavior of Jet Airways staff. I had booked my ticket via ibibo for (bangalore to raipur : 25th-may-2011 & raipur to bangalore: 29th-may-2011) return trip. I had cancelled my return ticket of 29th-may-2011 (raipur-bangalore). I was waiting for my refund amount when i checked with the airlines they are saying i have utilized the flight.

Can anyone tell me without check - in how that ticket can be utilized. And for example if i have utilized the tickets than they will be having the records for the same. I have 1000 of proof that on 29th i have not gone to airport also.
What Jet Airways staff is trying to prove here ?

What i should do now i dont want any other passenger to be cheated like this.

Thank You,
Regards,
Ramesh Kumar singh

Jet Airways — final web fares always higher than booking price

Every try to book on jetairways.com?
Trying to get flight from colombo to kathmandu.
the final fares AFTER entering credit card information is almost always different than their first quote.
Hey, look, this is all computerized? If there is a fare increase, why is it now changed in their data base, rather than deceiving you by booking the lower fare?
What if everything you attempted to buy online, they advertised one price, but when paying, quoted a much higher price????
This is really unethical, unfair, and deceiving.
I expected more from Jet.

Jet Airways — Missing gold chain with pendant from checked in luggage

I had checked in my luggage at Ranchi Airport on 24th August,2011 which had a gold chain inside a box .When I opened my luggage at home found the chain missing and also the box position was was changed.

Jet Airways — Lying, Harrassment and monetary loss

Dear Sir,

My 4 relatives including an old mother and a child were supposed to travel from Bagdogra- Kolkatta- Chennai and reach Chennai at 18:10 hrs from where they were supposed to board the train. (Ticket no ETKT 589 [protected])

However in Bagdogra airport they were told that Kolkatta airport is closed due to bad weather and flights will be too delayed and they will be re-routing via Delhi. We agreed as they had to catch the train from Chennai at 10:15 pm to Mangalore.

However on arrival at Delhi airport, the airline staff had no information about the ongoing flight to Chennai which did not have any seats nor Kolaktta flights getting cancelled/delayed and they could not understand how they arrived there.

On this I got suspicious and called Kolkatta and I learnt that Kolkatta had good weather today and no flight was cancelled/delayed (the ones they were to fly in).

Ms. Shrada of Bagdogra airport maybe in order to accomodate her known passengers deliberately lied and cheated my passengers. I am sure of this as, after the passengers reached Delhi, she refused to pick the call or come on the phone. You call from new number, they will pick the call and say she will call back but after that they wont pick the call from the same number again.

This is a deliberate act of lying, cheating and HARRASSMENT to the passengers by a Jet Airways staff. My passengers who should have been in Chennai to board the train will have to stay at a hotel in Chennai and take the flight tomorrow from there to Mangalore. Not to mention the harrassment at the aiport and hearing that "there are no seats" in Chennai flight, "You were supposed to go to Kolkatta, how did you land up here in Delhi?"

Because of this cheating I had to cancel the train tickets, book flight tickets for all 4 passengers from Chennai to Mangalore and also book a hotel. All these extra expenses (over Rs.17,000) because somebody casually thought of lying and misplacing the rightful passengers from their flight to serve their own puspose not imagining the loss and harrassment faced by the passengers along with monetary loss.

Jet Airways — Refund Fiasco

This is regarding the refund for a canceled sector (HYD-BLR) on ticket with the PNR# FQDWXP. I had canceled the aforementioned sector on this ticket on November 23 2010, & was told I would be given a refund for the balance amount (ticket price - INR 750) within 8-10 working days. It has been over a month and a half with countless phone calls and assurances from Jet Airways staff that this would be taken care of within a week, and so on, and I haven't received the refund yet.

What's worse is that I had made a change to the itinerary before canceling the ticket, and Jet did not send me an updated itinerary. Not only did this cause confusion at the airport, it also resulted in frequent counter-questions every time I called the customer service reps.

I went ahead and requested a travel certificate to get details of the sector I actually ended up flying on, and requested it back on November 28, but have still not received it in my inbox after an assurance of 3-4 working days in the auto-response email.

Now, in the end, I am left with no option but to file this complaint, as this has left me completely frustrated, running around the customer service execs for almost a month and a half already. And all of this for a refund of just INR 2k+

Jet Airways — NON REFUND OF TICKET FARE

I had got confirmed ticketed booked with JET LITE, having flight NO. S2 238 DATED 2.1.2012 starting from New Delhi Terminal 3 at 16.10 to chandigarh> though boarding pass had been issued agaisnt seat NO.6 F (SEQ 45) yet the same was cancelled and was announced at 16.45pm . Ticket was sealed as cancelled with noting to refund full amount within 8 working hours yet the amount of the ticket has not been credietd to my accoutn from which the ticket was got booked. I am really sorry on casual and careless approach of the JET AIRWAYS (JET LITE) in behaving with the passengers. the amount be credited to my account forthwith, failing which matter will be got reported to media. IMMENSE harrassment was caused besides irresponsible behaviour of the officials



anuj raura

[protected]

I ALREADY applied for jet privilege card for over a year ago NO;[protected] via online till this date i havent received an original card which was promised within 10 days .did provided my home addresse as well.dats not all, emailed twice regarding the same ...no reply...disgusting?.
...COULD SOMEBODY TELL ME WHAT HAPPENING HERE...

Jet Airways — Refund Not Given

I was trying to book a ticket for jet airways flight 9W365 for 30th january 2012 for passenger Akhil Kovilakonda. But when I made the payment i got a transaction failed message while online payment, But amount of Rs 4406 has been debited from my credit card. I have raised a complaint on 7th jan 2012 with jet airways but the refund has not yet been done and there is no update on the my request from Jet airways even after more than 3 weeks. This is absolutely pathetic service. I want my refund immediately.

Jet Airways — JET PRIVILEGE TEAM

No action in spite of every day communication to Jet Privilege Team in respect of issuing an award ticket.

I have to applay new privilege card pls advise the formalities by my email address given below
[protected]@gmail.com

Regards,
Sudeep.S.Pillai
+[protected]

My name is Ajay Khare.I have misplaced my Jet priviledge (Silver card) and request you to send the new one on my home address.
A/4, Sahakar Niwas.Prof.V.S.Agashe Path, Dadar ( w), Mumbai.- 400 028.Due to this I am not able to record my recent 5-6 trips by Jet Air.
Please do the needful as soon as possible.Thanks.

Jet Airways — Jet boutique product

I had purchased a Fierro collection 9 pair earring set with pendant for 31 British pounds. This was rusted and not the quality expected. I would like a refund or exchanged for a different product. I would like to be replied on this as soon as possible.

Check the date of issue and date of expire
Make sure, you select from the Calendar
Do not enter manually.
It will work then

You can Jet Privilege Call Customer Care or Email them at http://www.jetairwaysairlines.com/#!/jetprivilege/

I kamlesh Kumar have taken jet privilege card since Sep 2012 but still not activated and I tried so many times through but result and response is nil .If the jet airways can not fulfill the facility then why cheating the passenger .My jet card number is[protected] and my member ship card number is[protected]. Regards

i have to apply new privilege card please advise the formalities to my below ID
[protected]@rediffmail.com

i have to apply new privilege card please advise the formalities to my below ID
[protected]@rediffmail.com

Jet Privilege Card

I filled the Jet Privilege Card on 17th March 2013, at Bengaluru Airport when i was travelling to Canada. Till now I did not get any information about membership number, if it has been processed. Can you find out the latest information about the matter.
Kind regards
raj kamal
mail id [protected]@yahoo.co.in
FFB no.(for the ticket from BLR To Canada)-- KRYBHR
Phone no.(India) [protected]

I want to be a jet privilege member. Please assist me with the same on my email id or on my mobile number:
Email:[protected]@gmail.com
mobile:[protected] / [protected]

I hv lost my jetblue card...so how do i get a new one?...my jet blue no is[protected]

I have apply New Jet privilege card 3 month before but still did not received Jet Privilege Card .
My Address :- Jubail
Po box No-618
Zip Code ;-31695
Jubail.

My Card No[protected]

Please do the need full as soon .

THANK YOU

I have apply New Jet Privilege Card 3 month before but still did not received Card .
please do the need full as soon possible .

My Card No :[protected]

My address :
Belal Uddin Khan
Al OSais Company
Jubail .
Po Box No-618
Zip Code :-31951
Saudi Arabia

I got a get privilage card number through net[protected] and they promised me that they will issue orginal card within 10 days..now it is almost 3 years and I travelled morethan 18 times during this period but I did not received the card yet.I don't know what is happening there..

I am a holder of jet privilege card no[protected] I fly frequently to India &amp; have always given my card no I am surprised that why my card has not been updated still I have the blue card.last time travelled from Bhopal to Mumbai to London (LHR )on 17th February at that time checked my mileage it was 88735 miles, &amp; because my card has not been upgraded I was not able to use my miles twice I had to pay for extra luggage which could have been wayved .on 18th September 2013 I paid rupees 9080, and on 17th February I had to pay rupees4000. Both times it was told that if my card had been upgraded to silver, or gold as I had enough mileage, but at air port the staff said they could not use my mileage said has to be from main office.
Unfortunately your Jet office in Bhopal has been closed &amp; they haven't got enough staff at air port.
Can u please tell me whose fault is, I wanted to use the card but unable to
I want to know how I can get my extra luggage payment back &amp; how can I use the mileage to update &amp; when can I get my new privilege card.
I have been using Jet airways, since 2008 or even before that what is the use if you don't get any benefit
I would like u to sort my problems if I don't get your answer I will stop to use jet airways
My name is
Dr, Manju Shrivastava
Email ...manju.[protected]@gmail.com
Hope to hear from you soon

Are all of you above fools or are you getting any reply from JetAirways??? Please someone tell me if this forum is powerful or just an outlet for customer frustration

i want to change my email id from [protected]@in.com to [protected]@gmail.com.

I am a holder of jet privilege silver card by the name of kasliwal aditya.card number is[protected] valid till 07/2015.
I want to change my email id to [protected]@gmail.com.
previously [protected]@in.com was registered with you.
plz do the need full at the earliest.
Thanking you
aditya kasliwal

bad services

THE WORST EVER EXPERIENCE WITH JET AIRWAYS

Flight Details:
Date : 19 Aug 2010
Time: 0545 Hrs
PNR: LZMESU
eTicket Number 1.[protected]
eTicket Number 2.[protected]
eTicket Number 3.[protected]

No web checking was allowed due to the system error of the airlines and on arrival at airport well in advance the KIOSK could not print the boarding pass. Without taking any initiative to assist the passengers Airline staff found declaring to the passengers that the boarding time was closed. Passengers were getting arrogant and the staff kept arguing with passengers to prove them wrong.I had to cancel my long awaited trip for no mistake of mine

For no fault of passengers, Airlines found harassing the passengers. Such bitter experience was never occurred in the past for this dedicated Jet Airways passenger who always preferred Jet to any other airlines. Maybe, airlines wanted to add more kitty by cancelling the discounted ticket, but, the method they are adopting for this purpose is not correct.

Jet Airways — Not allowed for Boarding

Flight No.9W2023 date :- 22.04.2011 Departure time - 06:55Hrs.
I was there at counter for boarding pass request at 06:19Hrs.
But boarding pass is not issued to me. I lost my whole day.
Today I must have to go to Aurangabad as I bacame a father of my baby girl. My wife want me to be there. Very poor service.

luggage not received

file no.NAG9W10389 till today i have not recieved my luggage.ihave traveled on 28 Nov2014 one week passed.not recived my luggage till date. pl do the needfull

H'llo,

It is ironical when a jet airways call center executive informs that since i would be returning from Canada via Etihad Airways (Your partner Airlines) and catching the first flight in the morning of Jet Connect flight from Mumbai to Baroda. I need to buy a ticket in Canadian Dollars to be allowed 2 pieces which was allowed in when travelling Jet Airways flight in the evening with a proof that i was travellling internationally.

Or Being an Indian Resident i need to book my tickets in Canada...How funny could it get!!!

This is not it. There is no benefit of booking ticket through Jet Airways.com, or having a Jet privilage card, or holding Citibank Jet privilage card.

And according to your policy if i need to carry 23kgsx2 pcs i need to only fly a fully Jet airways flight which runs once in 24 hours.

So i reach in the early morning at 3 am then wait until 6 pm to get a jet airways flight or i pay for 26 kgs inspite of travelling international because the first flight is 5.50 run by Jet Konnect.

Or i pay in Canadian Dollars to be allowed 23kgsx2pc and i cannot book my ticket in INDIA.

How cheap can jet airways get in their new policies?

Jet Airways is perfect example of degrading services!!!

baggage damaged — no body has come to pick my bag till date

D B R 09 date 05/06/08 ic 108 blr-bom 09DBRIC108
my baggage was damaged while going in the conveyer i had reported this matter at mumbai air port after coming from nigeria i had reported this same matter to BIAL AIR INDIA office still date no body has bothered to convey me or collect the dammaged baggage i would request the concerned person to look into this matter as soon as possible am leaving back to nigeria

Jet Airways — Damage of bAGGAGE

I travelled from chandigarh to delhi on 22/11/2009 via jet airways flight no.9w3320. After reaching to delhi i found my bag was damaged . this bag was purchased before a week and i could not imagine the way it was damaged . so i went to counter of jet airways and complained for the damage of the bag. since i was travelling to bangalore on the same day after two hours i told them to arrange repair at bangalore . they booked the complain and given me a copy of propert irregularity report and i was told by them that i need to saw this at the counter jet airways at bangalore airport. i went to jet airways counter bangalore . they said vendor will come to my house and pick up the bag and after repairing will send it back. Till today after calling so many times to their BAGGAGE SERVICES DEPT nobody turned up to pick up the bag and get it repaired.when i called them they said we they have not received document yet. same thing happened when i was coming back from KL to chennai .

I hope some body from jet airways will come and pick up my bag and get it repaired. I can not express the pain which i felt because i am not a rich man who can efford this type of damage . I spent Rs.2200/- . I am giving curse to them and have decided not to travel by jet airways,

Jitendra Joshi
Bangalore .

I travelled from Mumbai to delhi on 30/12/2009 via jet airways Konnect flight no.9w2059. After reaching to delhi i found my bag was damaged . So I went to counter of jet airways and complained for the damage of the bag. The Person available on the counter was Mr.OM he booked my complaint after seeing the physical condition of my Trolley bag and gave me a copy of complaint (report) and i was told by them that some one from Jet airways will visit to my residence & will get the bag repaired on priority . Till today no body has even called up on my mobile number even for courtesy sake also. I called up the mobile No [protected] which was given to me but unfortunately no body is picking the phone.

It is very horrible to see a carrier which is being rated no 1 in the private aviation sector is working like this.

I need a reply from the concerned deptt. that why my baggage was damaged during the journey & even if it got damaged then why no body bothers to console a person for the damages.

Your early response in this regard will be highly appriciated.

regards

Suresh Safaya
M-[protected]

Dear sir/Madam,

I have given my bag for repair aganist baggage damage claim at Airport and Jet airways persons picked my bag from My home 10 days back, but still has not returned that. I need my bag back urgently as i am supposed to go overseas on tuesday ( 9th March 10).

Kindly do the needful urgently.
Regards
Nitin Arora
[protected]
[protected]

Dear Sir/Madam

I, Maj KN Singh of 13 MAHAR REGT was travelling from Delhi to Thoise on Chartered flt ( Flt No 9W -0611) on 21st May. Being Chartered flt, bulk check in was carried out of all the luggages and no baggage tag was given to any passengers.Due to bad weather the flt landed in leh and unfortunately I could not found my luggage (air bag with trolley- olive green in colour) Being checked it was found out that the luggage has left behind in Delhi. I am in need of my bag urgently since all my belongings are there in the bag and no market nearby to buy the essential commodities.

please do the needful urgently
Regards
Maj KN SINGH
13 MAHAR REGT
[protected]

Dear sir,

I was travelling by your Jet airways flight no. 9W-537 from dubai to mumbai on seat no. 22F, we were 9 o[censored]s, on reaching mumbai we did not receive our Wall mount kit worth Rs. 10000/- for our LED purchased, we had also paid the duty of rs. 10851/- . when we reached your counter for claiming it took nearly 1 hr. to register the complain, we had given all our TAGS to our personal and given our names as Mr. Kiran .B Shah, we were assured that we will get a call with in 24 hrs but all in vain, now we want our kit ASAP, kindly call us on our alternative no. [protected].


Regards

Kiran Shah
[protected]

This is with regards to my flight on 7th june 2011 with the following details:

Flight - Jet Airways 9W544 Route - Mumbai to Dubai
Date -07/06/2011

Baggage was damaged and completely unusable. Have been trying to get in touch with Jet Airways to claim for my luggage as expenses.All my complaints have fallen on deaf ears and nothing has happened so far...

Please advise...

Regards
Gulam Rasul

Dear Sir,

My name is Deepak Sasidharan. I have travelled in Jet Konnect 9W-2106 on 4th Sep, 2011 from Cochin to Mumbai at 15.25 departure from cochin airport. While reaching Mumbai Airport, I have waited 45 min additionally to get my check-in trolly bag and after receiving i found that it is damaged. This bag cost 4500/- and a brand new bag and i found that the trolly hand, lock, logo and the handles were broken pathetically and i was not in a positon to carry and use the bag from Airport hence I was forced to buy a new bag my own from out side Airport to carry my materials.. This incident cause me alot of physical and mental pain and with a very bad health condition i suffered alot at airport due to the mismanagement of my baggage by the Jet Airways crews.
When i Reported this to Jet baggage service counter, they havn't taken this seriously and i was not supported for getting a clearence of my issue and proper response. I have posted a complaint in your complaint form also.
I request JET Airways to provide me decent and reasonable compensations to my loss and an appologise letter for the misbehaviour to stop any further action or complaints on this.

Thank you very much
Deepak S
[protected]
deepak.s.[protected]@gmail.com

Hello madam,

As per discussion with jet i receive my bag on 1-1-2014 from Ahmadabad airport at 1:30 PM. It comes via your flight 9W321 from Mumbai to Ahmadabad. and from Sydney to Mumbai via SQ426.

But problem is that i didn't receive my bag from Ahmadabad as i gave it in Sydney.

Actually i lost it when i reached at Mumbai on 22 Dec 2013 at 10:30 PM.
Tag no. of hand bag is QF371772
File reference no given by you: 9W55119

After lost of headache and follow up i get it today.

But there is My HTC White phone coasting around 42, 900/- missing from it and every thing in the bag are very bad condition.

So please look forward it and revert me as soon as possible.

Because phone is very important for me.


I am really looking forward to your reply. You can contact by emailing me on [protected]@yahoo.com or and you can contact me on [protected] or [protected].

Jet staff is group of junk. I have traveled back from Riyadh today . I have not received my luggage yet in Bangalore. (I had handed over to your airlines staff in Mumbai, post custom clearance. I have called some 20 times on various phone numbers provided by their ground staff at the time of registering the complaint at the airport but awfully no response.No one is responding from phone [protected]/[protected] /[protected]/ [protected] from Ravi Kumar or Abinav (Jet staff). Complaint number: 16211. My flight (Mum-Blr) no. is 9W342. RegardsSaurabh Garg+[protected]

Hi

I travelled from Pune to Delhi and Delhi to London on 1st january through flight no 371 and 122.
I found that my bag was damaged by badly.could you please help me to provide compensation or repair the bag.

Thanks
Sandeep Sumbe
sandeep.sumbe.[protected]@gmail.com
+44 [protected]

Traveled from Dubai to delhi on November 21, 2017 and when I got my bag the handle was jammed on top of the bag so now I can not carry the bag until it is fixed. Please help. Thank you. Shirin badlaniO

I travelled by jet airways flight 9w389 on 3/2/2018 with my family. On landing at Mumbai airport I noticed that my baggage has been badly damaged due to mishandling by airline staff . immediately reported the matter to your CSA Ms. Tejashri. However the attitude and response of the staff was disappointing and indicative of the indifferent attitude towards customer concern. First I was asked if I have the bill of the bag that I was carrying and then I was offered Rs. 1000 for the bag that was damaged beyond repair and purchased only about an year ago and barely used on 2-3 occasions and cost me Rs.[protected]. This was like adding insult to injury. Firstly why do you need a bill for my bag and secondly why should I accept Rs. 1000 for a bag costing me so much more.

It is worth mentioning here that I stopped traveling by Indigo after experiencing similar incidents on two occasions last year and switched to jet in anticipation of better services. However yesterday’s incident especially the indifferent approach of the staff left a bitter taste

Complaint mail also sent to [protected]@jetairways.com with reference no.[protected]

complaint of loss from checkin baggage :

i was travelling on the goa - mumbai sector (flt s2 0658).
i had placed a mini digital camera in my checkin baggage and asked the check in staff to mark my bag 'fragile'.
on arrival at mumbai airport whilst looking through my checkin bag for my spectacles i noticed that the pockets of my bag were open.
on further examination i noticed that my camera was missing. though its case was intact.
i checked my bag ... everything else was in place.
except for the camera.

camera details:
Sony digital camera cyber shot DSC - T300 - 10.1 megaixels

my flight details :
name : priya ahluwalia
seat : 8 A
Flt no : s2 0658
date : 17th june
sector : goa - mumbai (1850 hrs from goa ...jetlite)
pnr number : PJMXNW
baggage tag number : s234 3535

i have lodged a complaint of the missing item with the jet airways staff at the mumbai airport last evening(17th june).
i expect that jet airways will get back to me swiftly and reimburse me for my loss or replace the camera.

when one travels by air one hopes that in lieu of the moeny you spend on the tickets there will be some safety assured for you and your baggage.
its really dissapointing that there are thefts happening within your staff. there must be accountability.
jet airways must take responsibility.

inspite of calling up jet airways repeatedly and emailing them ... its been over a week and i still havent heard from them.
can this be taken to the consumer court?


~
priya ahluwalia