Jet Airways Complaints & Reviews

JETAIRWAYS — seat bookings

My flight booking was done in November 2009 for flight from kuala lumpur to Chennai 13 February 2010 on flight 9W0031S. I made seat reservations for me and the family - seata 23 A, B, C, D & F. This is noted in the e-ticket. However, on check-in we were assigned 12 A, B, C, D & E ,
Please ensure the same does not recur on my return flight for which I have reservations for the same seats, i.e. 23 A, B, C, D,& F.

Seats in row 12 can not be reclined due to the location of the exit door. This is particularly hard on the older members of the family. Thank you.

aIRLINE — Broken Seat and Unpleasant Service

I was travelling from BLR to MUM on 6/12/2010 in IT 102 in seat No 15 C. PNR NO : JIZQEL
The Headrest of the seat was broken and was falling down. I had to hold it all along the Journey for which I suffered muscle pull in the Nect and My neck got Hurt. In spite of my request the Stewards are not willing to relocate my seat, as they said it was full, which I believe it was not. As an Alternate One of the Steward provided me a Pillow which added more pain than Comfort, Giving me a Unpleasant Flying Experience.
Enclosed are the Snaps taken on my Mobile. However, I sincerely Doubt the maintenance Practice of your Aircraft and puts me to a question on the safety aspect of the passengers.
Having said this, I would request a full refund of my Ticket.

The Guest care acknowledge that I'm a frequent Flyer and and the Mail is as Below;
[protected][protected][protected][protected][protected]
Thank you for your email of 9 December to the Chairman's office apprising us of your recent experience with Kingfisher Airlines. We note you are a frequent flyer with our airline and thank you for your patronage.

We acknowledge your disappointment with the condition of your seat on your flight IT102 of 6 December, and appreciate that this may have detracted somewhat from your enjoyment of your in-flight experience. At Kingfisher Airlines, we endeavor to ensure that our guests enjoy a relaxed and comfortable journey when they travel with us, and we regret that your experience on this occasion was to the contrary.

We would like to share with you that periodic maintenance checks are carried out to ensure that the cabin is in top shape and all in-flight equipment performs at the optimum level; this is further supplemented with a reporting system whereby the crew records any unexpected anomalies in the functioning of the equipment which may arise during the course of the flight. This information is shared with the Engineering team on arrival, and the same is attended to. From your comments, however, we regret that your experience was contrary to what we have endeavored to offer our guests. Please be assured that your concern has been taken up with the Engineering team to ensure corrective measures.

Mr. XXXX, the safety of our guests - both on ground as well as on board is our foremost priority and one of our core values. We are aware that Kingfisher Airlines has raised the bar in the area of aviation hospitality, and our guests have come to expect the best from us. However, having said that, we know that our performance has to be constantly monitored if we are to achieve consistency in service quality. It is therefore extremely helpful to have your comments on where we need to focus our efforts.

While we appreciate the reasons surrounding your request for a refund, we regret our inability to comply with the same. In doing so, you can be certain that no discourtesy is intended. That said, as a gesture of our goodwill, we would like to offer you an upgrade voucher and hope you will accept the same.

Despite your disappointment, we do hope that you will give us the opportunity to regain you confidence. We look forward to your patronage and welcoming you on Kingfisher Airlines again.
[protected][protected][protected][protected][protected]
However I would like to take them for a task as this is not the first time a Unpleasant treatment is meted out to me, Inspire of Being a frequent Flyer. Could some one advise on this please.

Jet Airways — bad behaviour and services

i'm submitting this complaint with extreme shock and frustration i gained today by watching how much bad service one airline can provide on whom i trusted 13 years...my luggage weight was 40 killos and i paid 6,400 rs to them as fine.i don't know whether they cost me the genuine price or not.but at the entire1 and half hour they didn't provide me person who can help me to check in my luggage as i requested them several times...i was carrying 3 hand baggages and my wife was carrying 2.the lady stuff of jet airways just shouted on her like she's our boss.it's a hell thing.i replied her to lower her voice.every one at that moment working on that boxes didn't clear how much we can carry on cabin and how much we can give for luggage.every one said different word. illiterate behaviour,poor service in cabin just erased my past fabulous moments in jet airways.it's happened in kolkata airport today .kolkata to agartala flight 9w 7107.i'm working proffesional and i'm saying today that i was really insulted by them.it was a worst experience for me.i never expected this.

I would like to recount the experience I had flying with Jet Airways on a holiday with my family. We were flying (three passengers) Mumbai-Delhi (9W331 on 22nd May PNR FQBNUV) then Delhi-Amritsar (9W 2633 on 22nd May PNR JPIZIF) and returning back Amritsar-Delhi (9W 2634 on 28th May PNR JPIZIF).
Well the Mumbai –Delhi sector was fine, just a bit of a delay.
In Amritsar we had planned to visit the Wagha border and needed to be there by 4.30 pm and later on visit the Golden temple stay the night and then travel to Himachal. Well after landing in Delhi I received a sms that the flight will leave at 14.10 and land at Amritsar at 15.35. We kept on waiting however there was no call for boarding. Whenever we asked at the Jet counter we were informed that we would take off shortly. At around 15.00 when I realised that the Wagha border trip is out (I had gone out of my way to see that we were allotted VIP seats) I lost my cool and asked for the true picture from the person at the gate. He took me on the side and told me that in all probability the flight is cancelled. We charged to the Kingfisher counter and were getting seats but as the flight was to take off shortly they could not wait for our luggage to arrive. Finally all the luggage arrived and after all the passengers made a hue and cry Jet conveniently cancelled their Jaipur flight (as there were only 6 passengers) and transferred the aircraft for our sector. Yes we finally did reach Amritsar at around 19.00 instead of 14.50.
I would like to appreciate the staff who offered me a taxi from Delhi to Amritsar or a hotel in Delhi. However I would have appreciated it if we could have been informed about the actual position much earlier so that we could have flown by an alternate airlines. Also till 16.00 the airlines schedule shown on the monitor was 14.10. Well the holiday did not start as expected but then all factors as a sleepy airline staff cannot be accounted for. I was not aware that the worst was yet to come.
Well we left Himachal around 8.00 so that we could make the flight at 15.20. We received an sms that the flight is on schedule and in fact would reach Delhi 20 minutes earlier. Till 12.30 the flight timings had not changed. At 13.51 we received a message that the flight was rescheduled to leave at 16.00 and would reach Delhi at 17.11. Yet enough time to take our flight back to Mumbai. On reaching Amritsar airport at 15.00 we were informed that the flight was cancelled more than an hour back. I have never experienced counter staff who are so unfriendly, uncooperative and cold in my life. Here the service they are offering has been cancelled, the least they could have been was apologetic and offer their concerns for the passengers. There were four staff in the room, out of which only one was attending to all the stranded passengers. I requested one lady Ms Shelly who took my ticket and then started working on the computer. After about 15 minutes when I did not receive any response from her I questioned her and she said that Mr. Vikas would attend and continued back with her work. When Mr. Vikas took over he just signed on the ticket that cancelled and full refund etc and put the stamp and all was over. I asked him what alternative arrangements can be done but his answer was “the flight has been cancelled” and then one of his sneery smiles. I was in a mood of creating a scene but then I realised that it would not at all effect these inhuman Jet staff. I then called my taxi again and charged to the station to catch a train but to no avail. Then with no other options I took a taxi from Amritsar to Delhi and reached Delhi at 2 am. Had to settle into a hotel for the night as we had already missed our flight and then next day take another flight (not Jet thank God) for Mumbai.
Here i would like to voice my sheer dissatisfaction for Mr. Vikas and Ms Shelly who need to be taught some manners as to how to talk to customers. Their behaviour was a typical Govt. Officer type approach. Also if the flight was cancelled at 14.00 we should have been informed at that time so that we could put the alternate plan into effect much earlier.
Well unexpectedly Jet screwed up my holiday as I had to again travel 10 hours by road from Amritsar to Delhi after travelling for 6 hours in the morning from Himachal to Amritsar. I had to pay 3,000 extra for the taxi after deducting the airfare, 12,500 for the hotel and 9,900 extra for rescheduling the tickets for Mumbai.
Apart from the financial part I am really disappointed by the approach of your company and staff towards their passengers. Taking everything for granted and having no respect for the travellers is not acceptable. I have just used Jet for Bangkok in April but from now I am sorry I will never step on a Jet flight again and will also let others know of my experience so that they are also not put through the same ordeal.

MR. SUDHIR NEVATIA

I can only agree with the poor service delivered by the Jet airways people based in the Brussels Airport.
Only one person (named Lucia) is really trying hard to help but unfortunately both her colleagues & bosses couldn't care less.
I wonder why they are called customer service !?
When I asked to talk to a manager, they told me no one was available at the airport. The only thing i could get is an email address & a name. So I emailed the guy a couple of time to make my complain official but guess what... he didn't even bother to reply.
And just for the record... so far, this year only, I flew 8 times to the US & Canada with them. So one could expect a little bit of respect.

Jet Airways — regarding false information about ticket

i had booked a ticket of jet airways from mumbai to birmingham.they dont solve problems of ticket when booked through travel agents and are very rude in behaviour.on phone they something else and in office something else.please see this matter as soon as possible

WORST SERVICE, REQUEST WINDOW SEAT BUT THEY GIVEN BROKEN SEAT..ONE OF WORST FLIGHT 9W 544 MUBAI TO DUBAI ...

POOR SERVICE

lodge a complaint with the police. but they might ask you for bribe :-D you can haggle on the bribe amount though. trust me the police would know where to find your stolen stuff !! :-D

I WAS BOOKED WITH JET AIRWAYS FROM LONDON-AHMEDABAD-LONDON. I WANTED TO EXTEND MY STAY 27TH DEC. ONWARDS, TRIED CALLING JET AIRWAYS SEVERAL TIMES IN INDIA...DID NOT GIVE ME AN EXTENTION. CAME TO LONDON AND CHECKED ONLINE, THERE ARE LOTS OF SEATS AVAILABLE IN JAN, SO WHY DID THEY DENY ME JUST ONE SEAT. THEY ASKED FOR MORE MONEY TO UPGRADE MY TICKET. HOW DISGUSTING IS THAT. WHEN I CAME HOME ON THE 27TH DEC. I FOUND MY BAGGAGE DAMAGED, MADE A CLAIM AT THE AIRPORT, THEY SAID THAT JET AIRWAYS WILL CONTACT YOU IN TWO DAYS, ITS BEEN 4 DAYS NOW, NOONE HAS BOTHERED TO SPEAK TO ME, THE CONTACT NO. THEY HAVE GIVEN IS UNREACHABLE, I HAVE LEFT SO MANY MESAGES BUT NO ONE HAS CONTACTED ME YET. I THINK THIS IS THE WORST AIRLINE I HAVE EVER COME ACROSS. NEVER EVER AGAIN AND I WILL TELL ANYONE WHO HAS BOOKED WITH JETAIRWAYS, CANCEL YOUR TICKETS,

I travelled from Delhi to Kathmandu (Nepal )on 26th Dec 2009 by flight no S2 501 Jet lite and checked vide eticket no:[protected] PNR No: KF32HQ with the baggage tag no[protected] wherein I had checked the baggage at 10.30 to 11.00 am at Delhi where no much traffic was there even due to delay in the flight for 45 minutes at Delhi the baggage was with the Delhi Airport, The flight started around12.50 PM. In my baggage I had kept Rs 40, 000 rapped in Blanket and I was having no hand baggage. The baggage was locked with additional lock.

At kathmandu my baggage came immediatley with lock in place propely. After reaching hotel I am surprised to see the Blanket uprupted and no cash. I am of the opinion that at Delhi Airport after scanning the bag they have opened and taken out cash from my bag ( suitcase) .

While I was registering the complaint on 28th Dec 2009 another person Mr KanhiyalAl Pawa President of Gurgaon Vypar Sang also frame the same charges.

It is clear evident that at Delhi Airport having latest technology of CCTV, the group is envolved with higher ups to manipulate and snatch the day robbery of check in baggages. Who will tie the bell to check and stop the robbery??

Jetlite airlines — Fraud Airline (Jetlite)

I had booked a reservation for two on 18th september, (Pnr no PJBIDD), Mumbai-Chennai. The reservation was cancelled and the airline was supposed to refund the amount back after deducting the cancellation fees within 7-8 working days. However, 40 days have already passed and the airline has not replied on the status, despite e-mails and phonecalls to the callcentre. I have no choice left now.

Thanks,
Khalid.
[protected]

Jetlite — Flight Cancelled with information

Case: I booked a flight ticket through Jetlite from Blore to Jaipur. Upon a casual enquiry 2 days before at Delhi Airport, the Jetlite Staff member gave me false information alongwith the printout of the ticket for Blore to Jaipur.
When I called next day (1 day before the travel) to confirm the timing of the Flight they told they have cancelled the fight long back.

Result: My Mother had to wait at the Airport for 10 hrs before she got another flight by paying a heavy premium for just in time booking.

My complaint : I should have been informed of the change in flight schedule by Phone, Sms or email. The staff member at Jetlite should not have given me the False information.

Note: I can Produce necessary proof of the above--mentioned case.

I agree that jetlite is not flying in time and seems to be loosing its promise of flying with commitment.I had a bad experience of flight delay from HYD to Lucknow via Delhi. I missed my onward same jetlite for which I lost important meetings.
Later on after a couple of days I once again was informed by Jetlite one hour before flight Departure that the scheduled flight is cancelled due to tech problem.
We are loosing a lot due to their problem and jetlite should do something to regain back faith from costomers.The refund should be full refund and within 24-48 hours back to our account

JETLITE S2 - 702 — Harrasment of Passenger by Jetlite Staff for flight S2-702 at guwahati airport

Sir,

Flight No. S2-702 go to mumbai from Guwahati via Kolkata. we are going to kolkata from that flight. when we reached at airport for our boarding pass than found that they are not issuing boarding pass to kolkata passenger and they are issuing boarding pass to only Mumbai passenger. when we queried jetlite staff, then they said your ticket is not confirmed. than we found that there are lot of people who is going to kolkata are in same place as me. than we start arguing with jetlite staff than they said that they are helpless. we are not expecting such reply. that dont even informed us there ticket is not confirmed or ticket cancelled. after that, we start arguing than one of there staff called "PALLABI" said that we are not civilised peoples. she make mockery o[censored]s. they completely misbehaved with us. If they are cancelling our ticket than they have to inform us.

Sir, I had meeting at kolkata at 11.30 AM but there is no other way to reach there. Sir What we do. we need your help.
my details as follows:
Name Ravi Sharma
PNR No. BXVTAJ / S2
E Ticket No.[protected]
Cell No. [protected]

PLease help me.

Jetlite — Harrassment by the Jetlite employees

Dear Sir,
I am a privileged customer of Jet Airways. On 13th Morning I reached at Guwahati airport to catch the Flight No S2-702 going to Mumbai via Kolkata. I was going to Kolkata. But there was no employee on the counter while I was on the Line to get my Boarding Pass. Suddenly I observed that one employee name Kamsi taking the passengers going to Mumbai from the line. After asking her I came to know that my Flight has been re scheduled. & they have arranged one flight for the Mumbai people only. and they didnot even informed any of the passenger. When we protested then Kamsi misbehaved. After around 30 minutes their manager came & has no answer for all the misarrangements. Then another employee named Pallavi also misbehaved and told that I am uncivilized. These type of employees they have recruited and the service they are providing to the customers.

very dirty and nonsens staff at ghuwati airport specally female sttaf is very nonsens and harrasing staff specially
i avoid jet flights from ghy airport

i also travel last friday from ghy to del by jetlite flight 0392 3.[protected]from ghy wt the same female staff at ghy airport on boading time r very nonsens and staff they dont know how to talk with gentlman pls this is my personaly requst to mr goel pls cahane your u r staff at ghy airport because the staff put mud on jet name because jet is one of the leading airlines pls


ajay kumar

Jetlite — No refund of for the cancellation of flight cancel

i had booked a ticket through tele booking with below details
date of booking 29/10/07
PNR NO: HJQQK
ticket no:.ETA I 29OCT07 BBIBLR[protected]C1/P1

flight information dated 05 jan 2008
S2 432 G SA05JAN BBIBLR HK[protected]

amount Rs 2576.00
they informed me that this flight S2 432 is cancalled
i had put cancallation request on 11/12/08
with reff no: 576109

but credit has not happned on my account yet

when i talked to customer care they are telling that amount is credited in my account when i am asking the return proof of cancallation with date of refund they are not providing the same.

i had paid the amount from manhatan card
with these trans no:74477487302003434944747
trans no:7447748730200345139453

one trananction was not through i got refund for the same with reff no:CB# 731314
but for other tranction i had not got the refund.

Jetlite — airfare not refunded after the flight cancellation

dear sir,
This is with reference to the PNR number HP1LN, flight number 6372 (Ranchi to Kolkata).

When i reached the airport to take my flight they told that it has been cancelled, they didnt feel the responsibility to inform in advance. After that when i asked about the refund they said that there will be full refund as the flight has been cancelled. As mine was an online booking i thought the money will be transferred automatically as they are having all the details. But now its more than a month and nothing has been done.

please look into this matter

thanks,
atiya

Jetlite — NO REFUND AFTER CANCELLATION

I could not board on 12th of August due to a Traffic Jam in Delhi, Jetlite company cancelled the tickets on the same day that is 12th Aug 2008 & asked me to meet the bangalore airport counter for necessary refund as i had booked my tickets in b'lore Airport. The Bangalore Airport Jetlite Staff collected the necessary details of my credit cards on 20th of August 2008 in BIAL JETLITE COUNTER & promised me that the money would be refunded to the concerned credit card companies by 26th August 2008 but still now it has not been refunded & i am running around from more than a month for the refund as the Credit Card Companies have already charged me a fine of almost Rs.4500/-..
As i am in a FIX and if this amount is still not cleared to the concerned Credit Card Companies They will start Harassing me & i will have no other option but to go to the "CONSUMER COURT OF LAW" and also go to the "PRESS"
THESE ARE THE DETAILS OF THE TICKETS
Flight-S2 233 / Time: 17:35 / Date : 12 AUG 2008
Ticket Numbers from[protected] to[protected]
JETlite or JET AIRWAYS are not trust worthy

I have also faced similar harrasment from Jetlite. Actually i booked my ticket through a travel agency ezegoo1 with refernce number EZR[protected]/A (A JETLITE FLIGHT)and its been 1 month and 15 days and NO REFUND this is STEALING in plain words with the money of hundreds of people imagine...i think its time for lawful authorities to pitch in and do something against JET LITE and JET airways. They cant indefinitely keep doing this...everyone knows they are in bad financial condition now but taking peoples money like this is worng.

Dear Mr. Gite,

We regret the inconvenience caused to you in getting your refund processed.

We believe that you are in touch with Yatra.com customer care regarding this. Please be assured that we are working on providing you the refund asap.

Kindly feel free to drop us an email at [protected]@yatra.com if this issue does not get resolved soon to your satisfaction

Sincerely,

Yatra Care

Dear Customer,
Thank you for contacting us at Yatra.com.
Please be informed that the refund for the reference # 35TYPE have already been processed from our end on 08 FEB 2010. We hope you must have received the same.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care

i lost my bag at jetairwaysbag garage

MY NAME IS "BOTTUPALLY YADAIAH" FILE REFERENCE HYD9W16352/31DEC14/0418GMT BAG TAG NUMBER KQ062107 TICKET NUMBER [protected] FLIGHT/DATE KQ724/30DEC/KQ202/30DEC/9W457/31DEC

My husbands bags were full of presents from the states that we shopped for all year. He was bringing them to India after two years of not seeing his family. Jet-airways obviously hires crooks!

Very poor response from Jet Airways. I am also facing the same problem.

Jetlite — Camera stolen from the bag in Jetlite Flight.

Dear Sir,

Myself Ashapal Gupta along with one of the college was traveling to Delhi on 27th Jan 09 by Jet lite Flight no S2-102, PNR No-FNIFYS from Mumbai to Delhi seat No 24B and 24C.

I have checked in the luggage at Mumbai Airport for the Cabin Baggage, and received the bag at Delhi Airport. The plastic seal was present on the bag intact, but when i have checked the bag after reaching to Hotel opened the plastic lock fixed at the screening counter found that my Brand New Digital Camera Olympus make was missing from the bag.

I tried contacting the Jet lite terminal no[protected] and 25674878 given by their customer care department no30302020 but could not reach them.

Even our admin dept wrote the letter to the jet lite on Jetlite India Ltd, Complaints Redressal Department, Terminal 1B, CS Domestic Airport, Santacruz East Mumbai-99. And also market the copy to Delhi on Jetlite India Ltd, Terminal 1B, IGI Airport, New Delhi-110037. along with the email on [protected]@jetlite.com.

But still now i have not heard any thing from them.

As the above camera was the property of the Company and hence i have to pay from my pocket for the cost of the same.

So i request to look in to the matter and do the need ful.

Please feel free to contact me on [protected].[protected]/66612300.

Looking forward for your positive action on the above.