Jet Airways Complaints & Reviews

On flying from Kochi to Delhi, my group was abused and harassed by jet airways ground staff. The duty manager of jet at kochi, shiju menon cancelled the boarding pass of my colleague over mobile phone! He cited plane take off time but when rest o[censored]s reached to board there was a long queue. The plane also waited for vips to baord the plane and waited for 15 minutes for them. Ample time for my him to board the plane. On complaining the same,...

Dear Sir,

This is with regards to my travel with jet airways from Mumbai to Doha on 7th Nov 2009 with my
12 month old infant.

As your are aware every infant travelling is entitled for a bassinet if the same is available on the
air craft by which he is traveling. As i was traveling with an infant i requested the airlines to book me a bassinet seat. Iwas told that the same cannot be booked in advance...

Hi,

I traveled in Jet Airways from Kolkata to Delhi in the last week of September 2009. The flight booked was via Patna which required a change of aircraft. It was a very UNPLEASANT flight. I boarded the flight from Kolkata and was carrying a brand new suitcase as a gift for my wife.While boarding at Kolkata I was told that I do not need to worry about my baggage as the same would be managed by Jet Airways.However when I was...

I was to travel to Nagpur on the 6th of Jan 2009 by the Jetlite flight No. S211 at 7:05am I checked in at 6:35am with my boarding pass and was waiting in the post security check lounge since I did not wear a watch I didn’t realised the time but during my entire 25 minutes of wait at the lounge there was not a single announcement for the departure or boarding of flight S211 to Nagpur nor was my name called out at any point as I could hear...

I took Jet Airways for a 7 day vacation in Canada. I was delayed in Brussels for one day because the connector flight was almost 3 hours late. On the return, I was 4 hours late so missed my connector flight. I went to the Jet Airlines desk and was booked on a train to my destination. When I asked about my baggage, I was told it would be automatically delivered to me in La Rochelle. They refused to do a lost baggage claim. When I asked about...

Hi,

My name is Apoorv Agrawal and my passport no. is F0831230. I came to India ( mumbai airport) from Dubal via Jet Airways (Flight 9W541) on 22nd Dec 2009 and found out that my luggage had not arrived on the plane. I spoke to Navroj (Customer Care representative) at the ariport and then filed the missing luggage report (25869, Agrawal Apoorv) there and was promised that the luggage would be tracked and delivered soon. I was...

I traveled from Jet lite on 3rd December from Bangalore to Delhi. My flight number was 9W 7074 and PNR number is JDKBNH. I check in one Grey colour handshell bag. When I received that bag it was broken. I raised a complaint at airport only to Jet Airways staff. I filled one form with my home address and submitted to staff. I also gave the broken bag to staff at the airport. I was given phone number and was told that Jet Airways people will...

I had booked a flight from pune to mangalore via Mumbai with Jet Airways.
The details as following
18DEC09 JET AIRWAYS 9W-2402
From: Pune (PNQ), INDIA Departs: 11:10 AM Not valid before: 18DEC09
To: Mumbai (BOM), INDIA Arrives: 11:45 AM Not valid after: 18DEC09
Travel Date: 18DEC09

Airline PNR: KAYFHQ

18DEC09 JET AIRWAYS 9W-431
From: Mumbai (BOM), INDIA Departs:...

I am vishal Bakshi my company booked air ticket for travel to chennai .details of air tickets is flight No.9w - 2253 (delhi to chennai on 13/12/2009) and flight No.9w-830 (15/12/2009). i got two coupons from my company along with the tickets and told that i have to pay UDF charges along with coupons to get boarding pass.
when i contact jet airlines counter for boarding pass (Mr Gaurav) at delhi airport , he told me i have to pay 400...

Sir/ Madam,


>My wife child and myself took jetairways Kochi - mumbai- calcutta flight on Tuesday 8th Dec 2009, departure at 1.00 PM to mumbai supposed to connect to Jet flight to calcutta.
>Due to poor visibility and the runway being under repair there at Mumbai we were diverted to land at Ahmedabad.
> Landed at mumbai airport at 6.00 PM
>Flight took off again at 8.30PM and landed at...

Me and a friend had planned a holiday in Udaipur from 27thto 29th Nov, 27th Nov being my birthday. We were to fly out on 9W 707 at 1345 on 27th Nov.

We reached the airport at 1230, checked in and waited. While we were talking we heard an announcement for flight 707, we gathered our stuff and went down to the boarding area. There was no one at the designated gate (gate 12), we looked around for a Jet personnel and after about...

Dear Sir,
I am really disappointed at the services of Jet Airways. I booked a full ticket from London to Goa with a stop over in Mumbai.
First of all, they made us to remove laguage in Mumbai and then carry them to another flight making all the procedure for check in. Not only that THEY CHARGED MONEY TO HAVE SOFT DRINK WHILE THEY SHOULD HAVE SERVED A SNACK ACCORDING TO THE ITENERARY. I BOOKED THIS TICKET FOR MY PARENTS IN...

I was boarding a flight from Dubai to Hyderabad on the 26th of November 2009.I had confirmed tickets for the flight.Understanding that there would be EID rush during this time of the year , I reached airport much in time.The departure was at 13:05 pm ,I reached airport by 11:30 am.I had excess baggage due to which I had to step outside the line and rearrange my luggage.I was leaving the country for good and was not given any waiver on the...

ME -SANJAY SRIVASTAVA AND V BHAGWAT CHECKEDIN AT 5.45 AM FOR S2-381 FOR INDORE AT MUMBAI AIRPORT--GIVEN SEAT NO.25 D AND 25 E AND BOARDED THE PLAIN WHICH WAS INFORMED TO BE IN TIME FOR TAKEOFF.ON BOARDING IT WAS INFORMED THAT FLIGHT WILL NOT TAKE OFF DUE TO FOG AT INDORE AIRPORT AND HENCE WE WERE REQUIRED TO DEBOARD WITH HANDBAGGAGES AND ASKED TO WAIT FOR FURTHER ANNOUNCEMENT.TO OUR UTTER SURPRISE WE WERE INFORMED THAT FLIGHT IS BEING CANCELLED...

We [ 4 passengers with PNR No.FXPTHX] were confirmrd passengers of Flt S2-702 from Ghy to Kolkata on 13th Nov 2009. However, at the last moment, while standing at the queue, we were informed that we would not be offered boarding as due to some 'problem'. We had to postpone our journey in spite of having confirmed tickets and hence ended up missing a very important business meeting amounting to loss of contracts worth great amounts...

Dear Sir: I am an US Citizen and a retire person with age of 67. I had booked two tickets for India for travelling domestic flight from Mumbai(Bombay) to Vdodara(Baroda) on 17th November 2009 with flight nomber 9W 2055. I had purchased ticket from Newark NJ to Mumbai by Continental and domestic flight with Jet airways by Internet. I just knew that Jet airways misleading people and discremate to passeners. The person advised me that if I go...

Sir/Madam,

I had booked a Jetlite flight through Yatra.com on 17th Oct 2009 from Bombay to Indore. On15th Oct I received a call from Jetlite saying my flight got cancelled and they provided me another Kingfisher flight. When I asked them to cancel it, they asked me to cancel through Yatra.com only. Hence I did the same on 16th Oct. But I have not got any refund.
When I talked with Yatra.com and Jet lite customer care...

Myself and my husband travelled from US to India on July 11 2008. As our flight time was changed, unfortunately we got option of taking jetairways from mumbai to chennai. we havent experienced such a big theft. they stolen everything.. ( camera, shoes, i pods, choclates, perfumes, even CD's) they left only our dresses. so please iam requesting people from abroads dont prefer JET AIRWAYS. i lost nearly 1 lac cost of things....

I have booked a ticket with Jet airways in August in the name of Girish Ganeriwala which by mistake the staff booked in the name of Ganesh Ganeriwala. When i noticed the same, i informed the jet airways call centre and got the ticket cancelled on 2nd Sept 2009 and rebooked another one.

Since it was an staff error, i was offered the entire amount as refund. As per the call centre staff the refund generally takes 2-3 weeks. However...

To,
The Manager,
Jetlite

CC : Coimbatore Airport authorities
CC : Coimbatore Airport Police

Sub – Theft at the Coimbatore airport while traveling on Jetlite


Hello,

I am a Seaman working on merchant navy and a frequent traveler with multiple airlines residing at Salem. I have used the facilities of Jetlite for traveling in the past from Coimbatore...