Jet Airways Complaints & Reviews

Hi,
Well I was travelling in Jet Airways from Newark (USA) to Mumbai (India) on 1st August, 2010 and my Sony EAR BUDS & 320 GB HARD DISK was missing from my luggage when I checked my luggage after reaching home. It was a loss of Rs. 7000. Also while I was going to Newark from India my dry fruits were missing from my luggage. I know liquid food is not allowed but it was a dry food.
I got busy coming from there so couldn't register any complaints and now I wish If I could get my things back. I was travelling for the first time by jet Airways and did not know such things will happen.
I can provide details If there is any probability of getting things back.
Don't know whom to blame.

Jyoti

JET LITE ARBITRARY CANCELLATION — ARBITRARY CANCELLATION OF TICKET

Inspite of having a confirmed reservation on Flight S2 0622 on the sector Chennai - Mumbai on January 13th, 09 for my mother, Mrs. Saradha Mohan Das ( Age 75 years: PNR : KMBAIO and self, I was shocked to discover that Jetlite has arbitrarily cancelled her ticket citing a wierd reason that the same was cancelled by me ( her son, who was accompanying her and who reached the airport with her !!!).on Jan 12th . They were unable to give any verifiable proof regarding the details of the caller, any identification proof details to satisfy my urgent queries . Like a parrot they were only repeating gibberish that the ticket was cancelled and I would have to pay Rs. 1500/- extra so that my mother could fly with me!!! I had no option but to pay the extra charges for the ticket.

I have still not got over this shock and am stunned by the enormity of this deceit from the Jet Airways stable of which I am a frequent flyer (Frequent Flyer No.[protected].

I demand an immediate explanation, refund with damages and a face to face meeting with the Sr. Officials of Jet Lite and Jet Airways. This could happen to anyone.

Jetlite — Refunding of fare amount which was less than communicated

I had cancelled my ticket (No.[protected] on 6th April, 2009. While
cancelling I was given the Reference No. F041303 & I was informed that
I would be refunded Rs.5850 after deducting Rs.1250 as cancellation
charges. Inspite of repeated calls, I was refunded a part of the money
(i.e. Rs.3521) after a long time. I was provided with two reference
numbers:
[protected]
[protected]

When I enquired about the reason as to why only a part of the money
was refunded, I was told that I had earlier cancelled my ticket for
Delhi-Kathmandu Sector. I was also told that I'd been re-issued a
ticket for the Mumbai-Delhi sector. One thing that I cant understand
is how could the customer care agent cancel only one sector inspite of
me repeatedly telling that I want the complete ticket to be cancelled.

Further, when I cancelled the ticket from Mumbai to Delhi sector
(Reference No.R052233), I was again charged Rs.750 as deduction
charges for cancelling my Mumbai-Delhi sector ticket. So effectively I
was refunded only Rs.5100, even though I was informed specifically
that the refund would be of Rs.5850.

I have booked ticket having PNR NO-OKUXTF, OKUCFO. But in the ticket there is not mentioned the full name of myself, my wife's, my daughter's name. So I am very anxious if there is a problem in security checkin or web checkin or to take boarding pass.
Please do the neccessary ASP.

Follow-up: There has been no update from Jet Airways. The only option left to me was to write an email to their customer relations department. Their customer relations department is too poor to have an office address or a phone number or a fax machine. But yes, they do have Internet.

I wrote them a note on the 8th of May 2010. I receive a "thanks for your email, we are working on it" reply on the 10th. Thereafter, there has been no further communication.

Anyone here knows how to escalate matters to the Department of Civil Aviation in India?

-- Saumil

[protected]@sansad.nic.in Minister
secy.[protected]@nic.in Secretary
bharatbhushan.[protected]@nic.in Jt. Secy.

Ministry of Civil Aviation,
Rajiv Gandhi Bhawan,
Safdarjung airport
New Delhi -110003

This might help IMHO
Regards,
Mohan M,

Thank you Mohan. I was told to check on the DGCA. I shall email them too. It is a long winded matter, but let's see if the airline values its ethics.

Follow-up: Reply received from Jet Airways on 13th May 2010 - 5 days late. I'm putting this thread up on the web AS-IS. No part has been edited


13 May 2010

Mr Soumil Shah

Dear Mr Shah,

This is further to our initial acknowledgement and your email as of date, regarding your booking on the Mumbai-Johannesburg flight on May 10, 2010.

Mr. Shah, firstly, I thank you for your kind association with Jet Airways, we sincerely value your goodwill and custom. We sincerely regret the inconvenience faced by you and Ms. Patel, due to the cancellation of flight 9W 242 from Mumbai to Johannesburg on May 10, 2010 due to operational reasons. We can understand your predicament in the given situation, especially since you and Mrs. Shah, were travelling for an important conference as mentioned by you.

Our records indicate that the message regarding schedule change was communicated to you on May 8, 2010. Please allow us to assure you that it is not our intention to place any discomfort or inconvenience to our passengers and regret that the facilitation and communication from our staff was short of expected service levels.

I am sorry to note that the options given in view of flight cancellation were not acceptable in view of your scheduled programme. Also, we regret that in keeping with the ticket type our staff was unable to process endorsement of the ticket to South African Airline. However, I trust you will appreciate that there are certain guidelines that the staff had to follow in such situations.

Notwithstanding the above, we have taken cognisance of your comments which have been shared with our operational departments for apportioning responsibility and internal action. We will certainly initiate measures to ensure efficient and systematic handling of passengers with utmost regard to their convenience in such situations.

Moving forward, as a gesture of goodwill, we would be pleased to reimburse the cost of that day’s Hotel accommodation charges, that you had to incur although not being able to check-in on the first day of the booking. We trust you will accept this offer in the spirit in which it is made and advise us to enable issue suitable instructions.

Mr. Shah, we value your support of our Airline and look forward to many more opportunities of serving you. We assure you of our efforts to ensure that your forthcoming travel on May 17, 2010 would be pleasant and comfortable.

Thank you for communicating with us and giving us an opportunity to explain.

With the hope that you will not let this experience dissuade you from flying Jet Airways in the future, we look forward to many more opportunities to welcoming you on board.

Please do not hesitate to contact us in the event if we can be of any help to facilitate any of your future travels.

Yours sincerely,

Supriya Vanjare
Customer Relations

My reply to customer relations. Sent on 19th May 2010.

Greetings Supriya,

First, you got my name wrong. It is spelled with an "a", not an "o". Never mind.

Second, please dispense with the superfluous niceties. It doesn't work. Flowery language doesn't cost a thing - as was generously sprinkled in your letter. Saying things that "we shall take measures to ensure efficient handling of passengers" or whatever it is that you wrote about bringing it up to the operations department DOESNT HELP ME. These are just words - hardly worth the electrons that they were typed with. It doesn't help me at all.

Neither does the whole silly act of having a porter help us with our luggage when we landed in Mumbai on the 17th. Honestly, both my wife and I felt that it was like an insulting joke. WE ARE PERFECTLY CAPABLE OF HANDLING OUR OWN LUGGAGE. We aren't some spoilt brats who fuss about having everything carried for them. And not only that, all that the porter did was drag a trolley for us to the conveyor belt. He got distracted when your pretty stewardesses came by and asked him to carry their luggage. Then he went away and we never saw him again. The guy who was assigned to walk with us from the gate to the luggage conveyor was equally silly. All he could do was say "we had a porter for you, but he had to go somewhere". PLEASE. That was just pathetic. In fact, it is downright insulting that you estimated the entire worth of our inconvenience to something that would appease us by having a porter around. It is like going to a restaurant, ordering a meal, finding out that it is inedible and the only thing that the restaurant guy does is say "oh we have some free salt and pepper to help you with the taste". Did you honestly think that having some porter follow us for a few minutes and pick up our bags and bring them on a trolley will make us look at Jet Airways with awe and wonder? It was one of the dumbest moves we've ever seen. My wife was in utter disbelief at this little charade. She is a professor of Marketing and Communication and she's keen on using this as an example in class of how NOT to handle things - if only it seemed believable.

If you wanted to try to please us, I shall give you many suggestions:

a) Jet airways could have upgraded us to a seat where I could sleep and arrive refreshed before the conference. Most of your business class was empty. Yet, all Jet staff will ZEALOUSLY hold on to business class seats. We're not asking for a kidney donation. Just a damn seat for a few hours, that would make a difference - especially when you arbitrarily cancel flights on your customers!

b) Priority luggage tags. Or does that even cost you?

c) Free flight vouchers. I'm sorry, but I dared to dream.

d) Be prompt with your responses. Time is everything. Delayed responses (5 days late and that too with prodding) don't really count much.

Let me ask you a STRAIGHT question. What is the reason of cancelling the flight? Does your conscience allow you to tell me the truth? Or will you simply just say "undisclosed operational reasons"? I have checked with the DGCA and it seems that Jet Airways and Jet Lite are both NOTORIOUS with cancellations these days. I'm sure you're well aware of the DGCA report at: http://www.dgca.gov.in/reports/seat-ind.htm

It goes to prove that such cancellations aren't stray incidents but a REGULAR PRACTICE with your airline. I understand that times are tough, but that doesn't give you an excuse to put ethics away when it comes to the company's bottom line. Or atleast if it does, then I just view Jet Airways as yet another pathetic human body transporter. Stop calling yourself the finest Indian airline or whatever superlative you wish to choose.

IF YOU REALLY CARE ABOUT YOUR CUSTOMERS, PLEASE HAVE A REPRESENTATIVE COME AND MEET ME AT MY OFFICE. Make an honest and an earnest attempt to set things straight. Send someone who has proper authority and some smartness - not like that silly porter stunt. If you don't really care about customers, just tell me how I should get my hotel money. The total was approximately 250 USD.

-- Saumil

Kindly provide following services by using one A/C Indigo and Local English Speaking Guide. Also pay the entrance fee to Monument. (Provide assistance on arrival and departure at Khajuraho)

Mr Shaun Christopher Coade/Ms Jenifer Rosemary Coade‏

PNR No. MKVTLA flight ticket No.[protected] .

27th Oct : Pick up from Jhansi railway station arrival by Shatabdi Exp Ex Bhopal ETA 17 :47 hrs and transfer to Orchha. On arrival Check into Hotel Betwa Retreat. Overnight at hotel.



28th Oct : Orchha

After breakfast proceed for a sightseeing tour of Orchha; was founded in the 16th century by the Bundela Rajput chieftain, Rudra Pratap, who chose this stretch of land along the Betwa river as an ideal site for his capital. Of the succeeding rulers, the most notable was Raja Bir Singh Ju Deo who built the exquisite Jehangir Mahal, a tiered palace crowned by graceful chhatris. From here the view of soaring temple spires and cenotaphs is spectacular Visit Orchha's fort complex, the entrance of which is a multi-arched bridge, has three impressive palaces placed in an open quadrangle. The first of these is the Jehangir Mahal, built by Raja Bir Singh Ju Deo in the 17th century, to mark the occasion of Emperor Jehangir's visit to the city. Fragile chhatries and ornate trellis work heighten the effect of artistic richness. The Raj Mahal was built by Madhukar Shah, the religious predecessor of Bir Singh Ju Deo. The interiors boast of intricate murals, depicting various religious themes. The Rai Praveen Mahal was built for the famous musician-poetess paramour of King Indramani, Rai Praveen, as a mark of admiration by Emperor Akbar. Continue to one of the most famous temple in Orchha, the Ram Raja temple. This palace - tu ned - temple is the only one of its kind, where Ram is worshipped as a king. The Laxminarayan temple sports an interesting fusion of fort and temple architecture. The interiors contain the most exquisite of Orchha's wall paintings. There are 14 cenotaphs or chhatries to the rulers of Orchha, across the Kanchana Ghat of the Betwa River.Overnight at Hotel

29th Oct : Orchha- Khajuraho ( Surf)

After breakfast drive to Khajuraho; lies in the forested plains of the region of Bundelkhand and world renowned for its temple architecture and exquisite sculptures. Built under later Chandela kings between 950 and 1050 AD in a truly inspired burst of creativity, the temples are superb examples of Indo-Aryan architecture. The engravings on these temples are highly sensual and erotic that depicts in graceful forms intimate scenes of the whole range of human emotions and relationships. These sculptures congeal in stone a lyrical paean to love and passion and reflect the Chandela dynasty's immense appreciation for art. Upon arrival in Khajuraho, check in at your pre booked Hotel Harmony. Afternoon visit the western and the eastern group of temples in Khajuraho.

visit the Western Group of temples which are entirely Hindu, and constitute some of the finest examples of Chandela art at its peak. The largest being the Kandhariya Mahadev dedicated to Lord Shiva, followed by a granite temple - Chaunsath Yogini. The Chitragupta Temple is dedicated to the Sun God, while the Vishwanath Temple sports a three-headed image of Brahma – the Creator of the Universe. The Lakshmana Temple is superbly decorated, while the Devi Jagdambi Temple is dedicated to Goddess Kali. Other temples in the Western Group include the Varaha Temple with a nine-foot high boar-incarnation of Lord Vishnu, the Matangeshwara Temple with an eight-foot high lingam, and the Brahma Temple.

Also visit the Eastern Group of temples. This group comprises of two historic Jain temples – the Adinath Temple lavishly embellished with sculpted figures, and the Parsvanath Temple, the largest Jain temple, sculpted with charming detail. There are other shrines such as the Vamana Temple with apsaras in sensuous poses, and the Javari Temple that has a richly-carved doorway. Overnight at Hotel.

30th Oct : Khajuraho- Varanasi ( Flight 9 W 724 13 : 30 Hrs/ 14 : 10 Hrs)Transfer from Hotel to Airport in time to connect flight for Varanasi.

30 Oct.2010 THIS FLIGHT HAS OFFLOAD BY Mr. RAJKUMAR MISHRA / JET AIRWAYS /supervisor /Khajuraho Airport .
Mr Shaun Christopher Coade/Ms Jenifer Rosemary Coade‏

PNR No. MKVTLA flight ticket No.[protected] .

RAJ KUMAR MISHRA HE WORK THERE AS A TRAVEL AGENT HE HAVE A TAVERA CAR No.MP16T0528, SO ALWAYS HE REFER THE GUEST BY HIS CAR TO DROP VARANASI EITHER DELHI .

Kindly provide following services by using A/C Indigo and Local English Speaking Guide and also pay for the entrance fee and boat ride charges.

Itinerary :-

30th Oct: Khajuraho-Varanasi ( By 9 W 724 dep 13 :30 Hrs/Arr 14 :10 Hrs)

On arrival at Varanasi airport met by our representative and transfer to Hotel Palace on Ganges. Rest of the day at leisure. Over night .After check in take a stroll down the ghats of Ganges,

31st Oct:-Varanasi

Enjoy an early morning boat ride on the river Ganges. Varanasi's principle attraction is the string of bathing ghats, which line the western ghats of River Ganges. The spectacular 4 Km sweep of the Ghats is a unique sight, best viewed at dawn. The boat ride presents an incredible scene as the multitudes of devotees come to the river to pay homage to the Sun God. Pass the bathing ghats where thousands of pilgrims immerse themselves in the holy water of the Ganges River and the burning ghats where cremations are conducted.



Post breakfast you will visit the Kashi-Vishwanath Temple (also known as Golden Temple), the most sacred of all shrines dedicated to Lord Shiva, the presiding deity of the city. More than the Ghats and even the Ganga, the Shivalinga installed in the temple remains the devotional focus of Varansi. Continue to the Bharat Mata Mandir, opened by Mahatma Gandhi and dedicated to 'Mother India'. This

simple temple has a perfect relief map of India carved out of marble instead of gods and goddesses.




Afternoon excursion to Sarnath Located about 10km from Varanasi, it is one of the important Buddhist centres. It is the site where Lord Buddha had preached his first sermon or in religious language, set

in motion the Wheel of Law (Maha-Dharmachakra-Pravartan) enshrining the principles of his teaching into laws. 200 years later, in 3rd century BC, the Mauryan Emperor Ashoka who spread the Buddha's message of love and compassion throughout his vast empire, built massive stupas, viharas and monasteries making it the centre of the Buddhist world. Several Buddhist structures were raised at Sarnath between 3rd century BC and 11th century AD and today it presents the most expansive ruins amongst places on the Buddhist trail. Overnight at Hotel.



1st Nov: Varanasi



Mornings visit the Benaras Hindu University - One of the largest residential universities in the world, the sprawling campus covers 1350 acres towards the southern part of town. Nationalist leader Pandit

Madan Mohan Malviya's cherished project, it played a stellar role during the independence movement by stroking the fire for freedom in young and old alike. Panditji chose Varanasi as the site because of its centuries-old tradition of learning, wisdom and spirituality. While at the campus you could also check out the New Vishwanath Temple and a fine museum called Bharat Kala Bhavan.



Afternoon, excursion to Ramnagar - For a 17th century fort, this one is seriously well-preserved, probably because the Maharaja of Benares still resides here. The hall of public audience (Durbar Hall) and the royal museum housing collections of palanquins, elephant saddles, arms, furniture, costumes, etc., are a must see at the Ramnagar fort. Return by boat in the evening, en route witness the religious ceremonies along the banks of river Ganges. Overnight at the hotel.

2nd Nov: Varanasi- Kolkata (By 9W-K - 2461 at 14:35 Hrs/15: 50 Hrs)

Morning transfer from Hotel to the airport to board the flight for Kolkata. Please leave for airport atleast 3 hours in advance and ask your driver to report to the hotel at appropriate time.



We shall appreciate your early confirmation of the above arrangements and also advise us Net payable amount to you so that we can deposit full advance payment in your account accordingly and also reconfirm accommodation in one double room at Hotel Palace on Ganges from 30 Oct/02 Nov ( 03 Nights) on CPAI basis.

Kindly ensure that our English Speaking Representative accompany clients during arrival and departure transfers to assist guests.

Re: Mr Shaun Christopher Coade/Ms Jenifer Rosemary Coade‏

PNR No. MKVTLA flight ticket No.[protected] .
30 Oct.2010 Offloading by Mr. Raj Kumar Mishra / Supervisor Jet Airways Khajuraho sector .
Our Guest face many problem creat by Mr. Raj Kumar Mishra / Supervisor Jet Airways Khajuraho sector .
Transport Provide by Mr. Mr. Raj Kumar Mishra / Supervisor Jet Airways Khajuraho Khajuraho to varanasi by flight 40 onwards journeys but it take 14 hours to reach varanasi by car and our guest arrive there midnight 02:00 AM.31th Oct.2010
we are requested kindly look in our favour .
Thank with Kind Regards .

Kingfisher Airlines — Waiting for PF- final

Dear sir,

I have resigned from Kingfisher airlines. My pf number is 26058/0619.Understand pf papers deposited to pf office on 30 Apr 2009. Please mail me the present position of my pf details/amount

thnaks and regards

Subhash babu

Dear sir/madam,
This is regarding that I am traveling to london through Raj Tours & travels with my family & he has given a package with KingFisher airlines but I requested him to book my ticket in jet airways because as I am Jetprivilege Platinum member no: 9W[protected] and I always prefer jetairways so he told me that in jet there is waiting but then also I told him to book my ticket as I am Platinum member they will confirm my ticket & he gave me PNR no PUMIEV. so I sent one mail to your customer care dept & Mr Anil called me on 22 may 2010 at 04:38 pm on my cell & told me that he has confirmed my return ticket & for going he will confirm me on monday but next day on 23 may 2010 when I tried to see my PNR status on your web site there I saw to contact your customer care so I again sent one more mail to your customer care at 8.00 am & Mr Neil called me no my cell at 10:43 am & told me that they had cancelled my booking & adviced me to contact Anil & tell him to rebook you on same PNR so I again sent mail to Anil to contact me & Anil called me on my cell no [protected] at 02:37 pm then I told him that how you can cancel my ticket without informing me & because of your assurrance I had cancelled my Kingfisher ticket as I am also member of kingclub then Anil replied me that he will contact me again within half hour but he did not call me & sent me a mail that he will do nothing for me.
So you are requested to look in this matter because my agent has booked my ticket in jet again with PNR no BJNFKF & he confirmed my return ticket from london & now you are requested to confirm my going ticket on 04 may 2010 in Jet 9W118 to london.because of your mistake why I should suffer & you can also see my track record on my Jet privilege account no 9W[protected].

Kingfisher Airlines — Wait listing of a confirmed ticket

I booked my tickets on Bangalore-Mumbai-Udaipur (Hop flight at Mumbai) flight through Kingfisher on 22nd Aug. Travel dates confirmed by KF for 4th Nov. The original flight departure time of BLR to Mum got revised from 9:05 IST to 6:50 IST and hence I felt it wise to check the timing on 3rd Nov evening.

To my extreme horror, I was told by the KF CS executive that my Mum-Udaipur ticket has been put into waitlist category as the flight IT-3157 has been cancelled. I requested them to accommodate me somehow as I was traveling with my family (wife and 2 small kids) and could not have taken a chance to reach Mumbai to be only denied onward journey.

The CS Manager and the various executives (to whom I spoke/requested multiple times) were apologetic but none provided any solution.

Surprisingly, KF did have another flight (IT-3162) at exactly the same time from Mum-Udaipur (11:35 AM). I could just guess the reason as Jet Airways was charging INR 17,000 per ticket for the same sector.

There are no intimation to me even on putting my 2 month advance booking (confirmed ticket) into Wait list category.

Impact on me and my family: My elderly parents were heartbroken and my mother actually fell ill and had to be given sleeping pills.

Find below my mail to MHB section of Jet Airways on 29th Oct'11 on which there is no response till now "19th Nov'11".

This is bring to your notice that on 22nd Oct, I had travelled between the section Guwahati-Kolkata with Jet 9W 2154 with seat number 14D. During this journey, I had booked my baggage (Strolley Delphy brand) while taking my baggage at Kolkata, I was literally shocked to see that the top pocket lock was found broken & also the Jip Runner was found broken which was giving the clear clue of mis-handling with baggage with bad intentions. Few important documents which were kept at this pocket, all those are missing. Also the bidding of the strolley has been badly damaged.

Much more irritating was when I approached at the Jet Airways Baggage office at Kolkata Airport & the lady supervisor on duty at around 1400 hrs named as "Amilley" didn't acknowledge this serious submission of mine & laughed by saying that its a minor issue which generally happens in Airlines like Jet. My all requests to her to note my complaint as First Information Report were proven fruitless. Then somehow she had called one Mr Atanu whom listened the concern of mine patiencely & advised her to prepare the documents. Even after that she gave me one feedback form which I was asked to fill-up. When I asked her to sign on that form then again she made another laugh at me which was quiet embarrasing. Finally after a hour drama, she got it signed by someone else.

At last my submission is to take a stunt action on this type o[censored]n-congenial behaviour of Jet Baggage Staff at Kolkata Airport & also get my Strolley repaired urgently.

Let me wait for the action for next few hours else it should be escalated to CCO " Sudheer Raghavan" with a copy to the Press just to apprise the degraded service level of Jet Airways.

Vishal.
[protected].

sir, now my father has expired, but still i am in a struggling stage, if anybody can help me by giving chance then i will prove .

Canara Bank — Non Refund

I had executed a purchase from my Canara Bank ATM cum Debit Card on 10th January, 2009 but soon after I cancelled the purchase. Since then the amount once debited has not been credited back till now even after writting two complaint letters and asking for quick action.

Jet Airways — Airline Service grievance against their privilege programme

Airline Service grievence against their privilage programme

Sir,

I was going through a consumer website & came across your email id & hence am writing this email.



I've been flying on Jet Airways and as a privilege member for a over 4 and a half years - a fairly long time, accumulated over 25, 000 – points.



However subsequently due to not having the opportunity to fly with them they down graded twice in the last 6 mths to 18, 000 points and cut my points & my tier status from silver to Blue Plus & they are doing so again as they say that the points are expiring.



I did not say anything initially at that time, but now I am unable to understand that as a reward point’s program for customer benefit they are adopting negative tactics with consumers.



When consumers pay for tickets they are spending money, how can their benefits or rewards be taken back from a customer for points already credited to his name/account.





Regards,

Arden D’souza

Mumbai

on 1st July 2009 -

Flight No. 9W120 Mumbai - London Heathrow - there was no soap and toilet roll was there in toilet, made the complaint to crew but no one attended for the same. Also wet duster was lying in the toilet.

My seat No. 35D


On 6th July 2009
Flight No. 9W 117 London Heathrow - Mumbai

I press the call bell couple of time - no one turned up - (During flight was on ground - as it was delayed)
I was needed the water to have medicine - when one of the mail crew was passing I called him and requested him to serve me the water - he came back after 8 minutes with water and gave it to me just like he was obliging me to serve the same. Water bottles was not available in flight.earlier also once it was happend for water but I did not made any complaint but this time

Further there was no Toilet roll was not there in toilet - usual complaint.

Since two years I am regularly travelling with Jet Airways - you may check your record - Now Next time do you wants me to change the Airlines?

Kingfisher — Ticket not delivered even after 100 miles.

This is a complaint against KingFisher airlines. I travelled from Delhi to Leh on June 15th and booked my ticket on internet. Some how I was in need of the receipt after my return. I contacted airlines for the same atleast 100 times. On every phone call I was just given an email address to write to and on writing they never responded back. The receipt is not that important for me but the kind of responce Airlines has given is very poor. When I have paid them, I have right to ask for receipt which they should provide in any case.

MY JET PRIVILEGE (PLATINUM) NO[protected] THE CHANGE E-MAIL ID IS [protected]@gmail.com .PL. UPDATE IN YR. RECORD. THANKS

My Jet privlilege (Cititbank Titanium) card No.JP/[protected]

Please Include/update following:-

Date of Travel : 26.03.2010

PNR No.: IBWAYE

Seat No.: 19C

Flight From: MUMBAI TO UDAIPUR

Flight No.9W 2013

Regards,

Vishwanatha M

I have repeatedly tried to get airway miles added but receive NO response or confirmation that message has been received

Completely agree with you. Jet Airways is fleecing customers in charging fees over and above the redeem miles. They have unfriendly customer service who just don’t assist customers on their request resolutions. Most unprofessional airlines with unprofessional policies and executives. Citibank has a Jet card which is most worthless program they have started. It’s the main area of fleecing customers bluffing that you can redeem your points which doesn’t happen eventually due to unavailable seats, or points expired or too high points in that sector or additional charges to be paid. Please avoid any membership packages with Jet Airways. Go for KingClub or for spice jet, most o[censored]s have learnt the hard way, .. there is no need for others to suffer the same pain

Very limited options for redeeming points. Try redeeming your points, hardly get a seat for a week ahead.
I hate Jet Airways and its management.
A Jet Airways Platinum Card holder.

name: thalabathithariq/b mr. Jp no:[protected]. Email id: [protected]@yahoo.co.in
Iam privilege member on your airways. I dont know my miles. Check on my miles your website give me my personal password.

agree that very limited options for redeeming points... we should keep writing these things and creat public awareness... eventually the management will have to bend...

I have 28K miles and I cant use it for my tickets. JetMiles program is ridiculous.

Hi
I have 1lac JP miles expiring in Dec10. I booked a Award ticket in July10 for travel in Nov10 and they just wont confirm the Award tickets. This is how they treat their Platinum members. There must be some place where we can hurt them. Freedie Awards? Some consumer forum? Guys ... pl keep sharing so we can build enough consumer awareness. [protected]@yahoo.com

I have been attempting to redeem my JPmiles at numerous times, and always getting the same ridiculous results on the website -- destination not available, OVER BOOKED (for every possible date imaginable) or Sorry, an error occured, please try again.

It is utter crap and they really need to get this sorted out.

Afrin Sopariwala

name: ranjan/k mr. Jp no:[protected]. Email id: [protected]@indiatimes.com
I am jet privilege silver member on your airways. I dont know my miles. Check on my miles your website give me my personal password.

Jet Airways — redemption of miles

Hi,

I am trying to redeem long accumulated JPmiles for the first time and I am disappointed by the response. I tried to book tickets in 3 months advance and I was refused. I tried to check for other days then was even more surprised non of the dates in 2 months were available. And on top of that I was given this number Tel - +[protected] and ext to contact Head of JPmiles program but this number always say "operator is busy" - try calling on any working day and hour. very frustrating and irresponsible.

I did not know this face of Jet all these years when I accumulated miles.

Can I expect some action and resolution?

+91 [protected]

I completely agree. I recently tried booking for a delhi singapore flight 35 days in advance only to be told entire quota is sold. When asked about the availability for next 60 days it was same, with one ticket available on an odd day, which only confirmed the suspicion that they do not want redemption of these points.

The service centre folks are uanble to answer why when economy class revenue tickets are still available and use the argument of management discretion.

Am finally buying tickets but will never do so with Jet whether international / domestic and am going to write to citibank to cancel my jet platinum card.

Samir Mehta

I agree, Tried bpooking a ticket from chennai to colombo, 4000 JP miles + rs. 4400 .WTF.Srilankan airlines charges 8300 for a round trip - all inclusive.JJet privelege is a big eyewask.Iam letting 32K miles expire on 30th June.

chennai to colombo - one way 4000Miles + 4400 Rs is ridiculous.Also - tried for a bangalore - chennai ticket only to be told its not availaable.Kingfisher offered a ticket against their miles- almost immediately.

Please update following.
Date of travel 08022013/10022013/19022013/22022013
Ticket no[protected]/[protected]
Flight form ccu to Bkk /Bkk to ccu
Flightno 9w66-9w65/9w72-9w65
My jp membership[protected]
Regards:-Ahmad tabrez sarfraz.

name:pinaki swarnakar mr. Jp no:[protected]. Email id: [protected]@yahoo.co.in
I am jet privilege blue card member on your airways.i have no bleu card, I dont know my blue card witch adds send.can u send me a mail please

Thanks & Regards

pinaki swarnakar.

Jet Airways has been sinking lately. They seem to have started an aggressive campaign of 'passenger harassment'. My son had a harrowing experience two weeks ago, when travelling from Mumbai to Halifax. Jet Airways issued him with a boarding pass, but when he went to board the aircraft, they off loaded him citing reasons of overbooking. They did not make any alternate arrangements, and left him to fend for himself at the airport. A ticket costing Rs 83, 000/- went down the drain. These guys stink!!!