Jiomart Complaints & Reviews

Complain reminder
shipment no[protected]J
groceries- gluten free aata
Please note the above item was ordered by me on 22/03/2023 and the delivery date was 29/03/2023 but till date, you have not delivered my item. Your service is worst.
Refund my money immediately without any delay. Because you fail to deliver it in the timeframe. Return my money immediately and don't cheat on people. My hard money involves in it.I am a senior citizen. I also send a copy of this mail to the consumer forum for compensation and necessary action.

Rama Sood
mobile-[protected]
Mail- sood.[protected]@gmail.com

I ordered a mass gainer from jio Mart and the estimated delivery date is 6th April and it's still showing under process. Order no is[protected]A and tracking no is [protected]. I need my product ASAP and an add on gift for late delivery.

I want to escalate this issue to hire level as i am not satisfied with the resolution provided by jio mart.

I have ordered Philips steam iron but i have received hair straightener.

Totally different product and no value to me as my product was worth 5k.

As i am out of India so was not able to picke call during the time when jio mart team called but my consent of view they should mail also what they are asking in concern to this.

Now as this is not digestable to keep this wrong product with me I would request you to take this issue to hire level beacuse i am not going to keep it with me and want to return.

Photos are attached for your reference.

Jio mat is saying why did you open the packet when you have received wrong. For picture taking too raise the complaint i have opened the packet as they asked for picture in complaint.

Please help me on this for getting the resolution they are playing with people.

I ordered on 1st april, my amount was 635 rs . there is a option of reward points (chk the images) I selected that and i got 130 rs off because of those reward points.and i paid 505 rs( see the image).

But because of these reward points i lost my flipkart supercoins, i talked to flipkart they said that these coins are redem by jio mart( see the image).

How is this possible, how my supercoins are gone.

I want to return these all items so can i back my 520 coins and my 505 rs?pls confirm.

Or how can i get back my coins, i want these coins.

Order id[protected]A there was ordered 3 trousers and paid for that rs. 897
But received only 1 trouser there are 2 trousers missing in parcel please check what went wrong

Order id[protected]A i have order 4 trousers and paid 897rs. But received only 1 trouser there are 2 trousers missing in parcel wht goes wrong please check

I purchased a Prestige Strainer No-2 from Jio Mart Budharaja, Sambalpur, Odisha on dt. 01/04/2023.
Amount taken Rs. 53/-
Selling price Rs. 45/-
Total amount on the said date is Rs. 4702/-
Bill no on the said date is 57

I had ordered a mobile phone in jio Mart and the estimated delivery date keeps on changing everyday for the past two days. Unable to track the order. Raised two complaints for the same but didn't receive any response yet
Order id is[protected]M
Shipment id is[protected]M-01

I ordered a laptop from jiomart on 28th march worth RS. 66990. And I payed online. The estimated delivery date was shown as 31st March. I placed the order by seeing the estimated delivery date because I'm in a urgent need of laptop. But till today(2 April) I didn't receive my order. The estimated delivery date is keeping on extending day by day. By today morning I received a call from jiomart customer care executive stating that it would take five more days to deliver the order. It is already been 5 days since I placed the ordered. I really don't know what to do. I thought ordering from reputed company like jiomart will not cause any problem but Im really disappointed. Pls make them to deliver ASAP

I placed order 17 days ago and the order delivery date kept on postponing everyday.
I have already paid for the product and customer support is not helping me resolve the issue and are not cancelling or refunding the amount.
I want immediate cancellation and full refund, i do not want to continue waiting for the order that's not being delivered
Order number[protected]A
Shipment Number[protected]A-01
Invoice number -ST9G[protected]

Dear concern

This is for your kind information that I had ordered 1 pair shoes from jio Mart at the cost Rs849/-. First of all, order was quite delayed to reach to me. Nevertheless, I got the order at last, but the big disappointment after using the product is that, after 15 days of wearing the shoes the SOLE GOT CRACKED which is quite unacceptable.

I had the issue via mail but they are following their handicapped rules, no compensation for such worst product.

The only thing left behind is FEELING OF BEING CHEATED.

Just think somebody bought a shoe and after 15 days of normal wearing the sole got cracked, how it sounds !!

All order details are attached with cracked shoes sole photos and manufacturer details.

PFA.

Thanks and regards
Bikramjit
Andheri West. Mumbai.

Complaint against
JIOMART
Online grocery shop
Mumbai

Grievance subject
Persistent tactics to cheat customer through manipulated methods.

Look at the screen shots.

On 27th March 2023
11.41 p.m. you send SMS for the delivery
11.41 p.m. you say it is shipped
11.46 p.m. you say it is returned by us in the night

Just after 5 minutes it...

I ordered the product on 19/03/23 and the order number is[protected]M and the shipment number is[protected]J. And the expected date of delivery is 28/03/23. As of now my order is in "Ordered" stage only. Even it's not in "under process" stage.
And thers's no proper response from JIOMART Customer service.
Kindly forward this complaint to JIOMART and do me a favour regard this issue.

I have purchased a Loreal shampoo worth rs. 254 for 396 ml on 19th March 2023. However, the product delivered to me on 20th March 2023 was tampered. (Attached pic). And also, the quantity was of 340ml.
I was promised two times by the customer service executive from jio mart to pay for full refund, however the full refund of my money has still not happenedtill date 27th March 2023.
This is just a mental torture by jiomart

I had ordered a JBL earphone from jiomart order no.[protected]A on 20th March and got the delivery on 23rd March. Within half an hour of getting the product I created a return as the mic is not working. Jiomart rejected my return stating that I did not accept their calls ? Is this a ground to reject a return ?? They have a 5 day return window which is only name sake. They DO NOT honour any returns no matter what.
Please avoid jiomart at all cost as they have resorted to fraud by not accepting returns and only guide the customer to the brand under all circumstances. They are robbers of the 1st grade. They only rob customers of their hard earned money.
DO NOT FALL FOR THEIR RETURN WINDOW TACTICS. THERE IS NO RETURN WINDOW ON JIOMART. THEY ARE FRAUDSTERS AND SCAMMERS.

Complaint against
JIOMART
Online grocery shop
Mumbai

GRIEVAN SUBJECT
Cheating by JioMart through wrong information of their product on their app and then refused to refund back money through excuses and cheating.

Details of the order stand as follows
Order ID[protected]A
Shipment ID[protected]J

We have purchased giloy tablets by looking at their product information on their app telling 120 tablets in one bottle and this info was confirmed by them also when we enquired through email and call..
But in reality it was having 60 tablets only in a bottle.
We sent our complaints through email.
Their app for lodging complain was not working but malfunctioning and therefore all the details including product image and our cheque image were sent to their email ID.
But when we spoke to their Mr Salman, he was so adamant to refuse to accept the complain through email. no matter how malfunctioning and dead their app has been.
What a unique way to avoid complaints and to avoid refund after making false description of their product to lure customers to cheat them using all these tactics.
Being constraint, they got to be dragged to the consumer court for all such cheating, making the legally liable to pay heavy compensation and penalty under the consumer protection act 1986 by the consumer court.
Rk Agrawal

I had ordered Palm jaggery Qty 2 Kg from Jio mart for Rs. 772/-. Details are as follows:
Order No.[protected]M
Order date: 08 Mar 2023
One packet was delivered on 13 Mar 23. I realised on 18 March that the Qty of the item supplied was only 1 Kg. The matter was immediately taken up with the Jio helpline. The customer care executive bluntly told that as per company policy, they cannot refund after 2 days. I explained him that the window of 2 days is short and that I can substantiate my claim by uploading the photos of the invoice and the packet (clearly marked as 1 Kg). He told it is company policy and nothing can be done.
Subsequently, I send and email along with photographs of the invoice and the packet to the customer care, through the jiomart app and through their twitter handle. Each time they were harping about the COMPANY POLICY rather than seeing it from the CUSTOMER POINT OF VIEW. Jiomart is insensitive to the customers issue unlike other online portals that gives foremost priority to customer issues. I am using this portal to bring awareness and to forewarn potential customers so that they are not taken for a ride by Jiomart. Please avoid buying from Jiomart. There are many other portals which are more customer friendly.

Maine oil cooking oil ka box liya aur usne khol kar ek packet scan kiya X12 phir waise hi de diya open box, maine bola is ko ek tape laga do to bolta hai nahi lagega, main bola phir open kiyu kiya ek packet loose wala leke scan kar leta, to bolta hai leke aane ka tha na ek packet loose, ye kiska kaam hai scan ka aur kis type ke log aap kaam pe rakhe ho jin ko baat karne ki tameez nahi

Complaint against
JIOMART
Online grocery shop
Mumbai

GRIEVANCE SUBJECT
Still after JioMart confirmation, they supply bottle of 60 tablets instead of 120 tablets.

Grievance stands as follows

1 Look at the following attached Screenshot
Of giloy tablet bottles, showing only 60 tablets in one bottle.
2. We attach hair with the copy of our email also sent to you on 21st March, categorically asking you that as per your app and as per the telephonic confirmation with your customer care people, you should send the delivery only if each bottle contains 120 tablets.
3. Still after you people confirm on phone that each bottle will provide 120 tablets, you did not care to confirm it with the pharmacy who has supplied these bottles.
4 Result, waste of time and harassment for us.
5 now as discussed with your Mr Abhishek, your customer care person, we attach here with the screenshot of actual bottle showing 60 tablets and our email asking you to confirm 120 tablets in each bottle.
6. Now arrange immediately for a return pick up of these bottles.
7. And make the refund of rupees 210, crediting it in our Jio Mart wallet.
RK Agarwal

Attached -2 screenshots
1. Bottle showing 60 tablets only
2. Our email showing order details to confirm 120 tablets

I ordered a haldiram kesar gujiya on 13th march and it showed that it will be delivered by 19th march and today is 24th and it's not yet delivered and they are not even cancelling the order, they all are quite rude and doesn't know how to satisfy their customers.