Jiomart Complaints & Reviews

I am viswa, registered number [protected], my order id[protected]A

I have shared the screenshot, i have tried a lot with customer care it is so disheartening, very poor service nor they are interested in knowing the problem or resolving, even same with watsapp customer care,

my order is not moving and i am not able to cancel it as well.
i order few items on 18/02/2023 still it remains saying ordered and i am not able to cancel it as well, but my money is deducted for my sodexo,

for 1060 rs they have deducted 1815 rs

i am not ablle to cancel the order as well, worst customer care

As per my order i purchase Crazy Sutra Paper Plane Set of 100 Sheets A4 Size Pure White of 5 quantity but i don't like the product so i return the product but instead of 5 quantity by mistake i select 1 quantity and return processed pickup is also done on 7 february of product of full 5 quantity. Now the refund is only processed of only 1 quantity . When I realized after that I raised the return of 4 quantities on 8 february and pick up schedule on 9 february but the product was already gone.
After 10 days the refund of 4 quantities was not processed. I complained and raised the ticket on 15/02/2023 still no resolution had come. No resolution has come after complaining twice.

I ordered on Feb 14 and delivery date was mentioned as Feb 20. Day of Feb 20 is nearing its end, however, there is no sign of the order being shipped. The order status remains unchanged. It is still shown as ‘under process’. The virtual assistant on the jiomart app and WhatsApp chatbot says they cannot find any order against the registered mobile number.

There is no way to speak to any customer care executive as the toll free number provided does not provide you any option to speak to anyone.

The email response received from CS Head JioMart just says ‘…we would definitely try our best to fix it for you’ but it does not provide any update on the actual order status.

I am totally clueless whom to approach and when the order would get delivered.

Hello
i have purchased a boat smart watch from jiomart
i have received a damaged product.
i made a return request on same day.
but nobody called and request was closed,
again I made a request on 17 but still its pending,
plz inform me what should I do.

my registered mobile number is [protected].
my mail id is [protected]@yahoo.com.
my order id is[protected]A.br...

Dear Sir, Recently, I placed one order on JioMart on 23/01/2023. Unfortunately, the order is defective I returned it on 30th Jan 2023. and pickup was also completed successfully on 02/02/2023. Order Number[protected]A but still refund not credited

I have registered complaints on Jiomart but still no progress.
Complaints Ticket No:[protected] and Ticket No:[protected]

On 10th Dec order got delivered and when I opened the package it contained noise earbuds instead of realme buds, on same day I raised a return request with Id [protected] and till now the product hasn't been picked up and still the return request is showing in review, this is the most disgusting experience ever faced, You have delivered those earbuds which I don't need and now your are not returning them, I Was asked by your team to wait till 17 and product will definitely get picked, and today is more than a month still the request is in review, I have kept record of every call, chat and emails, I need resolution today, and I will not tolerate anymore, I will be posting this experience on Social media, Need immediate response and resolution

Email [protected]@gmail.com
ऑर्डर आईडी:[protected]A
ऑर्डर डेट। 22 जनवरी 2023
सीएस हेड ऑफिस। मुझे जियो मार्ट की तरफ से एक खराब प्रोडक्ट भेजा गया जो की काम नहि कर रहा मैंने बहुत बार प्रयास किया परंतु मुझे बार बार परेशान किया गया। मैं आपकी शिकायत दर्ज उपभोकता केंद्र में दे कर आया हु आप से मेरी मदद करने की उम्मीद रखता हूं

Ordered on 21st January and On 23rd January they cancelled that order worth 18999₹ but till today 16th Feb I didn't get my refund yet.

Refused to teturn or exchange the defective product

I have ordered a product on 23/01/2023 and the delivery date was 04/02/2023. But till now I didn't receive the product. When I call customer care they are just saying you have to wait till it is received. They are giving very careless response and not able to give any status. I was contacting them since 01/02/2023. Its 15/02/2023 and its showing delivery date as 16/02/2023. I really fed up complaining them. Every time they say we have registered your complaint but nothing happens. Please check into this complaint and resolve it.
Order no :[protected]A-01
Invoice no : SG[protected]

I ordered Good Life black raisin 500gms which costs Rs.189 on
5th dec 2023.

order no[protected]M

When i tasted them it is soo bad
it is not like the regular raisins i dont know why
i tasted so many raisins with different brand and i also ate the goodlife brand before
with that trust i ordered of 500gms but this diasappointed me so much
it taste completely different and feel like eating some type of chemical and the raisin size and quality is soo bad.
and it contains like dust particles.
it is such a low quality product i want the refund

i need immediate response from you as soon as possible and clear my issue

I ordered SnackAmor Premium Dried Combo Pack of Blue Berry 100gms and Ceanberry 100gms which costs Rs.317 on 5th Feb 2023 .and i got the delivery on 11 feb 2023 saturday
and order no is[protected]M

i got the cran berries but i didn't get blue berries instead of blue berries i got snack amor dryfruit mix

is this is correct way you are delivering the products
why don't you check the products before delivering
if the product is not in stock just cancel the item that you are out of stock thats it but why are sending the wrong product instead of what customer is choosing.

i want clear the issue as soon as possible
this is not the first time i got the wrong product while ordering in Jio mart

when i ask the delivery boy before he told me to collect the items and told me to refund the amount but nothing happened

he just not answering the calls from then

jiomart you are doing works in great way but whatever the quality you are showing it is not reaching us

Respected All,

I would like to draw your attention on the order placed by me on Jiomart.com through my registered mobile number [protected] for 1kg Horlics pack which cost is Rs 559.00 and after applying the discount coupons cart value comes to Rs 452.70 order no[protected]W dated 23/01/2023. I paid this amount using Simpl Pay Later account which is registered with my mobile number as well.

The order no[protected]W dated 23/01/2023 has been cancelled by Jiomart team without my consent due to delay in processing from their site. I have received an email from your company as well dated on 27/01/2023.

Till date i.e., 11/02/2023 I am still waiting for the refund of my order of Rs 452.70 paid online through Simpl Pay Later account against my order no[protected]W from the company.

So, I request your team to kindly look into the matter and please provide me the refund from the company at the earliest.

Thanks

Raahil Khan

I am order whirpool washing machine 31 jan 2023

i am receive my order 2nd fab & installation team come than found produt (whirpool washing machine) is defective (not working properly)

so that i am raise retun requst 2nd fab (same day delivery) after two days not any update so i am mail regarding this & also call to jio mart customer care but not any response only say wait for 4 day's back end team contact you

after 4 day's still not solve this issue so i am again call customer call center & again mail regarding this

after that i am daily call & send a mail daily but no one positive response & no one follow & no one support

so day to day i call so at last customers care educative my call disconnect not support (only say wait for our back end team follow

i am send total mail more than 20 plus and call to executive more than 10 plus but still not any response

i am request to you please help

please collect this defective product and refund my money as soon as possible

at last i am say i am very disporting & irritated

where is you're back end team????

when you collect this defective piece & retun my money...?????

Order id[protected]A-01

I am order whirpool washing machine 31 jan 2023

i am receive my order 2nd fab & installation team come than found produt (whirpool washing machine) is defective (not working properly)

so that i am raise retun requst 2nd fab (same day delivery) after two days not any update so i am mail regarding this & also call to jio mart customer care but not any response only say wait for 4 day's back end team contact you

after 4 day's still not solve this issue so i am again call customer call center & again mail regarding this

after that i am daily call & send a mail daily but no one positive response & no one follow & no one support

so day to day i call so at last customers care educative my call disconnect not support (only say wait for our back end team follow

i am send total mail more than 20 plus and call to executive more than 10 plus but still not any response

i am request to you please help

please collect this defective product and refund my money as soon as possible

at last i am say i am very disporting & irritated

where is you're back end team????

when you collect this defective piece & retun my money...?????

Ordered greenchef induction from jiomart but got old pegion induction which is not even working
And now they cancel my return request

I placed an order on 25th Jan, and the estimated delivery date was 3rd February. It is showing shipped in the app on 3rd Feb. And today is 9th Feb and I still today I have not received the product.

I even called Jo Mart's customer care, but they didn't provide a proper response or update about the order. They say that they'll take your complaint and within 24-48 hours it will get resolved, but it has been more than 14 days since I placed the order. Customer care executives are being very irresponsible they don't even know the status of the order, they say that you need to wait, and you'll get your order as soon as possible. There is no accurate information on why the order is getting delayed. Despite calling them to 5-7 times, I'm totally fed up with their response. Kindly look into this matter and resolve it at the earliest.

Order Number:[protected]A
Shipment ID:[protected]J
Invoice Number: S03RMOQFCCA33332

I ordered some oranges recently and they were not in the proper quantity in the bag.

Not received refund of dated 22january2023 having order id[protected]city Surat)not given product nor refund till now to my original mode of payment and jiomart says wrongly refund done but i don't achieved, i complaint manytime with jiomart regularly daily, i also sayor buy email that I go to complaint with consumer forum but not credited till now and my bank statement forwarded also, i want with panalty plus refund, sir. thanks.

Hi. I purchased prestige juicer on Republic day sale 2023. Come to think of it, there is no price difference during and after sale. Anyways, coming back to topic, the prestige juicer didn't even switch on after unboxing. I raised the return request on the very same day. They denied the return request directing me to Prestige service centre. I felt cheated as they delivered a non functioning product and refused to take a return.