Jiomart Complaints & Reviews

I have ordered groceries 16 items about Rs755/- on 26 april 2023 attaching a screenshort of order, estimate dilevery was 28 april2023 i did not recieve my order, on 28april evening called on toll number but told me it will get dilever before 9pm but it gets delayed, next day 29april I send complain email to [protected]@jiomart.com and to [protected]@jiomart.com and i recieve the reply that your issue will get resolved in few days and you will get a call, but i did not recieve any call till today, and daily I m calling on customer care but no response just said u have complained so it will resolve your issue you will get a call in few days, but i did not got any call for my order delayed issue, today again it's 4may2023 I m writing this complain here hoping to get my groceries to get dilever within 48 hours. Why they are letting us being hungry even when we have paid money online instantly for groceries?

Dear Team,

I have requested for refund on 25/03/2023, Also raised complaint on 28/03/2023 nut till today i dind get my refund and any calls from them

23 days completed but not responding

Jiomart return rejected

Ticket No:[protected]

Hi Team,

Mr. Shyam Sunder came to deliver the order, and he asked for OTP.

I requested him to get the items tallied with the bill to which he said, you can do it yourself and I will make video of you while tallying.

I asked him why couldn't you help with it, to which he refused and taken back my order.

Can you please suggest is a new policy of Jio

1. To make videos of customers?

2. Delivery boy won't help us tally the order ? as earlier themself do it.

Please deliver my order at the earliest.

Thanks & Regards
Lokesh Grover

Ordered an Ac on 26th of April. Delivery was suppose to be done by 29th. But after the product was shipped delivery date changed to next day and now it keeps on changing every day to next day...
Now even there is no option to cancel

Hi Team,

Recently i have purchased a Oven from JioMart, the product was tested and found defective . Instead of taking it back, Jio is asking me to take it to a technical service centre repair it and use it.

The real problem is i booked the oven for my parents, How could they understand all this and take it to a branch centre and also i paid for a new product. If the product is not working how would we be responsible for it?

I am planning to take it to court and Media.

Jio can learn some customer policies from amazon

Dear Sir
Order No.[protected]M

1) NIRLON Stainless Steel Induction & Gas Compatible Sandwich Bottom Casserole With Glass Lid/ Belly Cass, silver, 18 cms (2.9liters) DELIVERED ON 25TH MARCH 2023

2) Nirlon Stainless steel Induction Bottom compatible Base Kadai 20 cms DELIVERED ON 25TH MARCH 2023

3) Home One stainless steel induction bottom kadai (size14 ) DELIVERED ON 23RD MARCH 2023

Above three products were delivered in two consignments,
First two on 25th March 2023 and Third on 23rd March 2023.

I had to return first two products (Both Nirlon) for which I have received the refund of Rs Rs 349 and Rs 369.
By mistake I returned all the three products
The third one (Home One) was also returned which I confirm today with currier boy two who says that he has returned all the three to your company he has the picture also

I would request you to either return my product Home one stainless steel Kadai or refund the amount

I have sent you several mails and you have raised following tickets

Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]
I have so far not received my refund or any satisfactory reply or any resolution on the matter
I am surprised a organisation of your repute has taken so long.
You asked for 15 days which are over now . Then you say we will contact you in 3 days but no one is contacting me.
I would again request you to resolve this issue and refund my amount as early as possible.

Regards
Mahesh Panjwani
[protected]/[protected]

I have placed an order no
[protected]A(Rs 2243)
I did not receive any of the 4 items, instead, one pista packet was delivered.I dont need that
I have raised complaint on jiomart website but there is no response .What should be done?

Order No[protected]M
No refund given

Delivered item was defective.
Delivery date:26 April 2023
Ordered date:23 April 2023
In jio mart there is 7 days of replacement policy on electronics but jio mart customer service person says you have to go to Zebronics service center for repair the defective item. My question is why should I go to Zebronics service centre? still there is replacement policy was there. I'm requesting to you please solve my issue.

To whom it may concern,

I am writing to file a complaint against Jio Mart regarding the non-delivery of my prepaid order and the lack of assistance I have received from their customer service department.

On April 25th, 2023, I placed a prepaid order with Jio Mart for several items. The order was confirmed and the payment was deducted from my account immediately. However, despite repeated follow-ups, I have not received my order yet. I have tried to contact Jio Mart's customer service department several times, but have not received any satisfactory response from them.

I have been trying to reach out to Jio Mart's customer service department for the past 2 days, but have not received any response from their end. I have also tried to track the order status on their website and app, but there is no update on the status of my order. This lack of communication and assistance from Jio Mart has caused me a lot of inconvenience and frustration.

I would like to request the Consumer Forum to take appropriate action against Jio Mart for their negligent behavior towards their customers. I request that Jio Mart should be held accountable for not delivering my prepaid order and for not providing any assistance despite multiple attempts to contact them.

I hope that the Consumer Forum takes my complaint seriously and helps me in getting my order delivered or refunding my payment. I also hope that Jio Mart takes responsibility for their actions and ensures that such instances do not occur in the future.

Thank you for your time and consideration.

Sincerely

I had placed above order for cartridges (tricolour and black, No.803
for hp deskjet printer 2132) online and paid Rs.1498/- on delivery on 24 April 2023 but when opened, these were found defective, incompatible and duplicate and did not give any print. The complaint was raised on 27 April through Ticket No.[protected]
through email at [protected]@jiomart.com where I was told that nothing can be
done as I had surpassed the limit of 2 days return policy.
In this regard I want to reiterate that my complaint was not about
return because this was not a product like fabric which can be
examined visually for defects. In this case the product was first used in printer and was examined by service engineer who attended after 2 days. Once he informed that the product was defective, the complaint was raised. Jio Mart is not resolving the complaint further for refund

ORDER ID-
[protected]A

Registered Phone Number- [protected]

Ordered an iPad Pro on 21st April, 2023. Expected date of delivery was 25th April, 2023.
On 24th April, expected date of delivery was changed automatically to 26th.
On 26th April night, date of delivery was again automatically changed to 27th.
NO REASONS WERE PROVIDED FOR THE DELAY.
Please note, we have been...

We ordered an iPhone on 14th April. They said it reached delivery center in Hyderabad on 18th. I haven't received the phone till now. They keep changing the delivery date to next day everyday.

Today i have ordered few things in jio Mart order id[E[protected]TFC) and billed ₹526.57. I have paid the amount through Phonepe and the amount debited from my account but the order not placed and it's showing declined.
I have also attached the screenshot for your reference. I also called the helpline number mail helpline also but no help.

A Motorola phone i ordered on[protected] and i gote delivered on[protected] . That phone is not even switching on for a single time since I unboxed. Then I requested for return/exchange, jio mart rejected my return request. Then I chat with their customer service the just responded formally don't even reply my conversation as they are ignored and disconnected from their side. This kind of return/exchange policy they are set to cheat common people like us. This kind of service they are providing.

Dear JoiMart,

I am writing to bring to your attention an issue that I have faced while making a purchase on your App. I recently attempted to place an order on your app and made a payment of 201 on 10 April 2023 through my upi. However, despite the payment being successful, my order was not placed.

I have checked my account, and the payment has been debited from my account. I am concerned about this issue and would like to request your assistance in resolving it. I would like to know the reason behind the failure of my order placement and request that my payment be refunded to my account as soon as possible.

I have attached a screenshot of the payment confirmation page for your reference. I would appreciate it if you could investigate this matter and provide me with an update as soon as possible.

I would like to thank you for your prompt attention to this matter, and I look forward to hearing from you soon.

Sincerely,
Harsh Vardhan Singh
[protected]

Ordered few products from jio mart on april 23th payment got debited but order was not placed
Contacted twid customer care support through email but they were asking me to wait they were not responding
Please do needful

Ordered few products from jio mart on april 10th payment got debited but order was not placed
Contacted twid customer care support through email but they were asking me to wait they were not responding
Its been 15days and they asked me to wait for 5-7days there is no customer care number to call
Please do needful