Jiomart Complaints & Reviews

I had ordered for product on 7th April to be delivered on 14 but so far no delivery is attempted but in tracking they show unsuccessful delivery attempt. even OTP is not received so no chance of delivery being attempted by them. Tried to reach customer care but very pathetic, they do not resolve just say escalate and move timelines by 3-5 days.they do not have any idea . It seems they are taking prepaid order without delivery. Worst consumer experience

A prepaid order[protected]W was placed on Apr 14 for Grocery items and the promised delivery date was Apr 16, 2023.

1. Jiomart executives on my phone calls/emails kept promising that the order will definitely be delivered by the end of Apr 16, 2023.

2. After many phone calls/email reminders, order was delivered on the night of Apr 18, 2023 but the order had many issues:

(i) Ordered product...

Hi,
I bought cashew and Fig from Jio mart with order no.[protected]M. The item when I opened is of pest infested and not in usable standards. Upon requesting for return the product Jiomart is not returning.
Regards,
Santosh

My order was due on 18th April. the delivery man came, took the otp and was told to deliver it to the guard. however, the delivery was never made. the man took my parcel back or did not deliver it at all. it was a paid order.
SHAMEFUL FOR SUCH A BRAND.
This has happened more than once with Jiomart. it is a pity on brands like these....

Complaint against
JIOMART
Online grocery shop
Mumbai

Look at the following two screenshots
In both the order, you said, returned at 10:56 p.m.
A ### lie
We never returned any order
You deliver between 9:00 a.m. to 9:00 p.m.
Then how could we return at 10:56 p.m. in the night
What does it prove
Dirty and illegal trade practice your following permissible under the consumer protection act 1986 for all the harassment and trauma and waste of our time due to your such illegal trade practice.
RK Agarwal
Attached
Two screenshots
Showing details of both the orders and highlighting
their illegal tactics

I have ordered morivaHomes self-Adhesive B from jiomart but the product was delivered to me incomplete so I placed a return request but my return request not proceed yet. I got many messages about picking up the product but the product is not picking up yet please process my return request.

Complaint against
JIOMART
Online grocery fraud shop
Mumbai

GRIEVANCE SUBJECT
Persistent dirty and illegal habit not to deliver the order and then blame the customers for return. Shame on such fraudulent people

Grievance stands as follows

Look at the following screenshot
As usual, as per your dirty and illegal habit, you have played again, order never delivered but you said, returned on 16th April at 7 in the morning

Make a note, your delivery starts after 9:00 a.m. so how could we return at 7 in the morning.

Secondly you said it was returned on 16th April but surprisingly till today evening on 18th April, your status was showing, order shipped then how on back date you have made the false entry of return.
Shame on you.
RK Agarwal
Attached
Screenshot showing order details and how fraudulent they are.

Dear Sir/Madam,

I am writing to complain about the issue with my order of a headphone from Jio Mart. I placed the order on [29 March 2023] and paid for it through the JioMart app. However, after a week, I received a notification from Jio Mart that my order has been cancelled without any explanation or notification.

I am extremely disappointed and frustrated with this development as I have been waiting for my order for a week, and now I don't know what has happened to it. I tried contacting Jio Mart customer support, but unfortunately, I have not been able to get any assistance.

I expect Jio Mart to provide me with an explanation for canceling my order without any prior notice or communication. I also expect a solution to this issue, including the delivery of my order as per my original order details.

I have been a loyal customer of JioMart for a long time and have always been satisfied with their services. However, this recent development has left a bad taste in my mouth, and I am considering taking legal action against JioMart for their failure to deliver my order and provide a satisfactory explanation for their actions.

I request your intervention in this matter and hope that JioMart will take immediate action to resolve the issue and provide me with the order that I paid for.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

That's really disgusting . You guys are really really fraud ... I ordered 10 items and pay by online . Bt that's cancelled automatically but get no refund . It's too late around 10days bt i got nothing . And according to your policy we get our refund in just 7working days . What the ### is this ???? Fraud company ... 😡😡 I file a complain against you .

I ordered a product and different product arrived and I registered a complaint, next day their helpline called and accepted that they delivered a wrong product. From that day they don't have any update. Their helpline is one of the worst I have ever seen, they just tell you what's available and can be seen on the website. They policy is 3-5 days, it been more nearly 10 days and counting. After they accepted their mistake they just ghost customers. As fas as I am aware there is no other way to reach their team. Their email just gives out automated replies.
Jiomart don't fool people with your advertisements of easy returns and exchanges.
ORDER ID:[protected]A
Return Request ID:[protected]

A prepaid order[protected]W was placed on Apr 14 for Grocery items and the promised delivery date was Apr 16, 2023.

Jiomart executives on my phone calls/emails kept promising that the order will definitely be delivered by the end of Apr 16, 2023.

Today is Apr 18, 2023 but the order is still not delivered. Raising tickets or talking to executives made no difference.

Ashwani Kumar
Order ID:[protected]W
[protected]W-01
FREA[protected]
Ticket No:[protected]

Product Name - Swadesi Stuff D116 Black Smart Watch
Shipment No -[protected]J fro JioMart,
Order No[protected]W,
Delivered defective product. The Watch is not working after even giving sufficient charge.
Total wastage of Money Rs. 439.00

Pl. Help to refund my Amount.

Complaint against
JIOMART
Online grocery shop
Mumbai

GRIEVANCE SUBJECT
Very dirty and illegal habit, not to deliver the order and then blame it on customer, that you have return it.

GRIEVANCE STANDS AS FOLLOWS

Look at the following screenshot.
You said, we have returned it. A totally false allegation, as this order was never delivered, so where is the question of returning it.
The screenshot says, we have returned it in the morning at 7:00 a.m. but the fact is, your delivery starts after 9:00 a.m.
So it is obvious you are lying that we have returned it. And this is not the first time where you fiailed to deliver and put your false elevation on customer's shoulders. Shame on you for all the harassment and trauma you caused to us, punishable under the consumer protection act 1986.
RK Agarwal
Attached- SS as a bow
Showing details of the order and your manipulation

I placed an order for Wonderchef Turbo Dual Speed Food Processor with Non-slip Base (Black) on JioMart. The product was delivered to me as a defected product. I contacted the customer care for refund of my amount and return of the product. However, the company rejected my refund and return request three times. With best of my efforts, I couldn't get my money back. The customer care is asking me to visit the service centre for further assistance. This is totally ridiculous as I have received a defected product, then why should i approach the service centre. The product has been delivered as broken. This was my first order to JioMart and will be the last as well. Jiomart is deceiving its customers and is giving a very bad taste of online shopping. I will ensure that no one from my family, friends and relatives places any order to Jiomart. I wish some leagal action could have been taken against this fraud Jiomart company. It has given me the first and the worst online shopping experience in my last one decade plus online shopping experience.

I received wrong product when I ordered from Jiomart and when I raised return request they are not accepting

Dear sir

After so many phone calls and emails jio Mart is not able to deliver my prepaid order so pls refund me my amount I have paid with interest because I have used credit card to make the payment then why should I bear the cost incurred due to yours negligence and fraudulent act.

Stop this fraudulent act of misguiding customer and taking away money on prepaid order.

Orders are not getting delivered, tried raising complaint but they are simply closing the request without proper resolution.

I have raised multiple times i have not received the refund of 938.5 rupees. I checked with my Bank and they confirmed the ARN number is not processed from the merchant. The customer care has zero clue they just copy paste the message and have not idea how to resolve. I had to tell them to check as the ARN can be processed but doesn't mean the amount is credited.

Refer screenshot for details

Money deducted from account. HDFC MSG written below:-HDFC Bank: Rs 1291.51 debited from a/c **4747 on 25-03-23 to VPA [protected]@yesbank(UPI Ref No[protected]. Not you? Call on [protected] to report...
I pay to jioMart through Amazon pay UPI no [protected]@apl on 25 March. Order showing error at this time. Money deducted. I talk to Amazon pay customer care and he said:- payment stuck in HDFC Bank server and send mail regarding attached below:-Charged Amount
Mar 25, 2023, 10:47:30 AM
Successful
Incoming Collect Jiomart HDFC Bank ending in 4747 ₹ 1291.51

Received from JIOMARTji******[protected]@yesbankSUCCESS Mar 25, 2023, 10:47:30 AM

Paid to JIOMART
₹ 1291.51 Paid successful
Please ask the customer to reachout to the bank using bank reference id incase of any issues.

Transaction Details
Date of transaction : Mar 25, 2023, 10:47:30 AM

UPI transaction ID : YESBF79DF8F6EE6206A3E05400144FFA73D

Bank Reference ID :[protected]

Paid to : ji******[protected]@yesbank

Debited from : HDFC Bank ******4747

I send many mails to HDFC. HDFC Bank says every time plz share merchant account statement but jioMart cannot share our bank statement. Plz take action

I ordered a dress on 17-March, which was delivered on 27-March. The dress was totally different from online listing, so I returned it on 28-March. Now they are not refunding my money at all. Everyday they are sending me same message that "your refund against the order id failed due to technical glitch, to reprocess your refund, request you to share your bank details by writing to [protected]@jiomart.com". I have already send them my 2 bank account details through email. But, they are saying same thing everyday by sms. Kindly look into this matter to get my money back.