Jiomart Complaints & Reviews

Dear Sir/Madam,

I am writing to complain about the issue with my order of a headphone from Jio Mart. I placed the order on [29 March 2023] and paid for it through the JioMart app. However, after a week, I received a notification from Jio Mart that my order has been cancelled without any explanation or notification.

I am extremely disappointed and frustrated with this development as I have been waiting for my order for a week, and now I don't know what has happened to it. I tried contacting Jio Mart customer support, but unfortunately, I have not been able to get any assistance.

I expect Jio Mart to provide me with an explanation for canceling my order without any prior notice or communication. I also expect a solution to this issue, including the delivery of my order as per my original order details.

I have been a loyal customer of JioMart for a long time and have always been satisfied with their services. However, this recent development has left a bad taste in my mouth, and I am considering taking legal action against JioMart for their failure to deliver my order and provide a satisfactory explanation for their actions.

I request your intervention in this matter and hope that JioMart will take immediate action to resolve the issue and provide me with the order that I paid for.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

That's really disgusting . You guys are really really fraud ... I ordered 10 items and pay by online . Bt that's cancelled automatically but get no refund . It's too late around 10days bt i got nothing . And according to your policy we get our refund in just 7working days . What the ### is this ???? Fraud company ... 😡😡 I file a complain against you .

I ordered a product and different product arrived and I registered a complaint, next day their helpline called and accepted that they delivered a wrong product. From that day they don't have any update. Their helpline is one of the worst I have ever seen, they just tell you what's available and can be seen on the website. They policy is 3-5 days, it been more nearly 10 days and counting. After they accepted their mistake they just ghost customers. As fas as I am aware there is no other way to reach their team. Their email just gives out automated replies.
Jiomart don't fool people with your advertisements of easy returns and exchanges.
ORDER ID:[protected]A
Return Request ID:[protected]

A prepaid order[protected]W was placed on Apr 14 for Grocery items and the promised delivery date was Apr 16, 2023.

Jiomart executives on my phone calls/emails kept promising that the order will definitely be delivered by the end of Apr 16, 2023.

Today is Apr 18, 2023 but the order is still not delivered. Raising tickets or talking to executives made no difference.

Ashwani Kumar
Order ID:[protected]W
[protected]W-01
FREA[protected]
Ticket No:[protected]

Product Name - Swadesi Stuff D116 Black Smart Watch
Shipment No -[protected]J fro JioMart,
Order No[protected]W,
Delivered defective product. The Watch is not working after even giving sufficient charge.
Total wastage of Money Rs. 439.00

Pl. Help to refund my Amount.

Complaint against
JIOMART
Online grocery shop
Mumbai

GRIEVANCE SUBJECT
Very dirty and illegal habit, not to deliver the order and then blame it on customer, that you have return it.

GRIEVANCE STANDS AS FOLLOWS

Look at the following screenshot.
You said, we have returned it. A totally false allegation, as this order was never delivered, so where is the question of returning it.
The screenshot says, we have returned it in the morning at 7:00 a.m. but the fact is, your delivery starts after 9:00 a.m.
So it is obvious you are lying that we have returned it. And this is not the first time where you fiailed to deliver and put your false elevation on customer's shoulders. Shame on you for all the harassment and trauma you caused to us, punishable under the consumer protection act 1986.
RK Agarwal
Attached- SS as a bow
Showing details of the order and your manipulation

I placed an order for Wonderchef Turbo Dual Speed Food Processor with Non-slip Base (Black) on JioMart. The product was delivered to me as a defected product. I contacted the customer care for refund of my amount and return of the product. However, the company rejected my refund and return request three times. With best of my efforts, I couldn't get my money back. The customer care is asking me to visit the service centre for further assistance. This is totally ridiculous as I have received a defected product, then why should i approach the service centre. The product has been delivered as broken. This was my first order to JioMart and will be the last as well. Jiomart is deceiving its customers and is giving a very bad taste of online shopping. I will ensure that no one from my family, friends and relatives places any order to Jiomart. I wish some leagal action could have been taken against this fraud Jiomart company. It has given me the first and the worst online shopping experience in my last one decade plus online shopping experience.

I received wrong product when I ordered from Jiomart and when I raised return request they are not accepting

Dear sir

After so many phone calls and emails jio Mart is not able to deliver my prepaid order so pls refund me my amount I have paid with interest because I have used credit card to make the payment then why should I bear the cost incurred due to yours negligence and fraudulent act.

Stop this fraudulent act of misguiding customer and taking away money on prepaid order.

Orders are not getting delivered, tried raising complaint but they are simply closing the request without proper resolution.

I have raised multiple times i have not received the refund of 938.5 rupees. I checked with my Bank and they confirmed the ARN number is not processed from the merchant. The customer care has zero clue they just copy paste the message and have not idea how to resolve. I had to tell them to check as the ARN can be processed but doesn't mean the amount is credited.

Refer screenshot for details

Money deducted from account. HDFC MSG written below:-HDFC Bank: Rs 1291.51 debited from a/c **4747 on 25-03-23 to VPA [protected]@yesbank(UPI Ref No[protected]. Not you? Call on [protected] to report...
I pay to jioMart through Amazon pay UPI no [protected]@apl on 25 March. Order showing error at this time. Money deducted. I talk to Amazon pay customer care and he said:- payment stuck in HDFC Bank server and send mail regarding attached below:-Charged Amount
Mar 25, 2023, 10:47:30 AM
Successful
Incoming Collect Jiomart HDFC Bank ending in 4747 ₹ 1291.51

Received from JIOMARTji******[protected]@yesbankSUCCESS Mar 25, 2023, 10:47:30 AM

Paid to JIOMART
₹ 1291.51 Paid successful
Please ask the customer to reachout to the bank using bank reference id incase of any issues.

Transaction Details
Date of transaction : Mar 25, 2023, 10:47:30 AM

UPI transaction ID : YESBF79DF8F6EE6206A3E05400144FFA73D

Bank Reference ID :[protected]

Paid to : ji******[protected]@yesbank

Debited from : HDFC Bank ******4747

I send many mails to HDFC. HDFC Bank says every time plz share merchant account statement but jioMart cannot share our bank statement. Plz take action

I ordered a dress on 17-March, which was delivered on 27-March. The dress was totally different from online listing, so I returned it on 28-March. Now they are not refunding my money at all. Everyday they are sending me same message that "your refund against the order id failed due to technical glitch, to reprocess your refund, request you to share your bank details by writing to [protected]@jiomart.com". I have already send them my 2 bank account details through email. But, they are saying same thing everyday by sms. Kindly look into this matter to get my money back.

Dear Sir/Madam,
I wish to bring your kind attention, on a unethical practices done by big brands like Jiomart, Me and Moms Pvt Ltd and their logistic partner, I ordered a pram (Mee Mee Baby Stroller) from jiomart website on 4th april 2023 with order no[protected]M. I was asked to pay 3599 rs in advance, but later during delivery they send a soap cleaner instead of pram (Baby Stroller). When asked to replace the wrong order, they denied to do replace the wrong product with the originally ordered product. They asked me to cancel the order and wait for refund, Meanwhile again pay for the product and wait for 7 days. The delivery was done at my address 531, markal, khed, pune 412105. But, for pickup they gave me a reason of wrong address. Meanwhile, i came to understand that this is their strategy to ask for money in advance and and fool the customers. May will leave the paid amount and a few will fight to get refund. Even if they ask for refund the duration these company take is soo much that they get to use this customer money for free of cost. This is a case of fraud and illegal money making. I have all the required telephonic conversations recorded, where they denied to take my complaint on phone, and when complaint was made on email, they sent a message of ticket resolved even when the issue was not resolved. I have been cheated by them financially, and emotionally. They have taken money from me with a promise to deliver baby stroller pram, but they failed to act as per their promise and advertisement. They wasted my money, my time and also the event when i wanted the product is crossed. I wish to get justice by strict action against these companies who fool many people like me.

TRAN : T2304041304424428905056
ORDER NO :[protected]M
COMPLAINT NO : Ticket No:[protected]

docket number:4427409

I ordered a soundbar of rs 4999 from jio mart on 6th April 23, it says delivery on 7th now everyday the delivery date is shifting by one day. Customer care has no clue about the order and they are saying to wait till 13th April for the resolution. I am very much afraid how long this may continue. Can someone please help me with the order delivery?

Complain reminder
shipment no[protected]J
groceries- gluten free aata
Please note the above item was ordered by me on 22/03/2023 and the delivery date was 29/03/2023 but till date, you have not delivered my item. Your service is worst.
Refund my money immediately without any delay. Because you fail to deliver it in the timeframe. Return my money immediately and don't cheat on people. My hard money involves in it.I am a senior citizen. I also send a copy of this mail to the consumer forum for compensation and necessary action.

Rama Sood
mobile-[protected]
Mail- sood.[protected]@gmail.com

I ordered a mass gainer from jio Mart and the estimated delivery date is 6th April and it's still showing under process. Order no is[protected]A and tracking no is [protected]. I need my product ASAP and an add on gift for late delivery.

I want to escalate this issue to hire level as i am not satisfied with the resolution provided by jio mart.

I have ordered Philips steam iron but i have received hair straightener.

Totally different product and no value to me as my product was worth 5k.

As i am out of India so was not able to picke call during the time when jio mart team called but my consent of view they should mail also what they are asking in concern to this.

Now as this is not digestable to keep this wrong product with me I would request you to take this issue to hire level beacuse i am not going to keep it with me and want to return.

Photos are attached for your reference.

Jio mat is saying why did you open the packet when you have received wrong. For picture taking too raise the complaint i have opened the packet as they asked for picture in complaint.

Please help me on this for getting the resolution they are playing with people.

I ordered on 1st april, my amount was 635 rs . there is a option of reward points (chk the images) I selected that and i got 130 rs off because of those reward points.and i paid 505 rs( see the image).

But because of these reward points i lost my flipkart supercoins, i talked to flipkart they said that these coins are redem by jio mart( see the image).

How is this possible, how my supercoins are gone.

I want to return these all items so can i back my 520 coins and my 505 rs?pls confirm.

Or how can i get back my coins, i want these coins.

Order id[protected]A there was ordered 3 trousers and paid for that rs. 897
But received only 1 trouser there are 2 trousers missing in parcel please check what went wrong