Jiomart Complaints & Reviews

I've ordered an iPhone 14 on 15th jan 2023 and the delivery date was 18th jan 2023. The delivery date is changing daily to tomorrow. I'm contacting daily to the customer care team of jiomart and they are not able to solve my issue and just keep on telling that it will be resolved very soon. I've even filed a complaint and there is no response even after 5 days. The customer care does not even know anything and they just keep on telling that the backup team is looking into the issue. I want my order to be delivered as early as possible. Kindly resolve this.

I ordered a macbook on 20th Jan and the delivery date was 22nd Jan. I didn't receive the order on that day and the delivery date was changed to 23rd Jan. On 23rd Jan, the delivery date was changed to 24thJan. On 24th Jan 12Am, the delivery date is again changed to 25th Jan. Calling customer care is of no use. they respond in a standard manner. They don't even give you delivery partner details. Never expected this from Jio.

I have order iphone 12 128gb blue mobile through jio mart app on 22nd dec 2022, the order was delivered on 25th, when i opened the package the box was opened and strip wraps box cover opened, mobile was missing inside the box and only cable and some paper works was there, on the same day i have raised a request for return even they are not doing that also, i have made more than 50 calls to customer care of jiomart, there is no proper solution from them and every time they will tell to wait for 48hrs from past 13 days and i asked them to transfer the call to manager or any higher authority so that they can solve the issue, after raising 2 compliant on consumner forum 2 people called me from jiomart grievance department on 7th jan 2023 name called sharmila and srikanth talked more than 30min and promised me that the issue will be solved before 13th jan 2023 i have recoreded there call, till now they didnt solve my issue and they are not delivering my product or refunding my money worth 60900, each and every customer care agents are telling they dont have any manager or team lead, whenever i ask for status of my compliant they will disconnect my call, i have already informed that i have raised a compliant in consumer forum they told that they dont care about i think this is the 1st indian company who dont care about indian laws, i have already mailed many complaints through email no one is giving proper response, for each and every email they are copy pasting same reply, on 9th jan 2023 my first emi started, please consumer forum help me from this jiomart by making my money refund.

I ha be ordered Mamolac baby formula milk in Jio Mart on Jan 02, 2023. The app is showing expected delivery as on 10 Jan 2023. But till now it is not delivered and not updated why it is not delivered

Complaint against
JIOMART
Online shopping centre
Mumbai

Subject
Rotten apples supplied by JioMart

Order details and snapshot of rotten apples
attached herewith as PDF file.

GRIEVANCE

1. We have purchased apples from JioMart as per the order details atal Bihari with.
2. Regretfully when we cut apple, we found them rotten inside.
3. The snapshot of rotten apple is also attached herewith.
4. We reported this matter and lodged our complaint to JioMart through email on 3rd January 2023 with all the details and also the snapshot of rotten apple but regretfully over a week had passed but no response from them. This is a very nasty and illegal habit of JioMart not to respond to any of emails ever.
5. We made a call to their customer care people and asked them for a return pick up to collect back all the rotten apples to refund back our money.
6. But they just kept us waiting but never sent their representative to initiate return pick up.
7. Such way of restricted trade practice evidentally amounts to negligence and deficiency on the part of JioMart punishable under THE CONSUMER PROTECTION ACT 1986 and and also punishable under the FOOD SAFETY AND STANDARDS ACT, 2006

RK Agrawal
Attached
Screenshot for
the order details and the rotten apple snapshot.

First I booked an order and paid payment as attached and when I questioned for being delayed after the due date given by Jio Mart then your staff cancelled this order and returned this money in my credit card for which I already paid this amount and now as it is standing in my credit card as a copy enclosed.

Please take necessary action because this is totally harassment to me and solid action has to be taken so that in future they will not do this harassment to other guys.

Are you still feeling your staff not harassing us and apologies replies are ok ?

MSG SEND TO RIL AND JIO BUT NO PROPER RESPONSED RECEIVED TILL DATE

Recently I purchased Karachi mysorepak fromreleince smart point they are selling fungus infected products at discounted prices

Hi team,
I have ordered 1kg kaju from jio Mart it's worst material, i have already complain at jio Mart portal but no any response.

I have lost amount in jiomart reliance shopping

Team
I got damaged product from jio mart for which we returnes and got refund in wallet instead of bank.
But now when i try to login jiomart app to use the balance it shows invalid otp whereas i am able to login from different no.
How do i use my wallet money if i am unable to.login.
How can Jiomart cheat people like this. Being a reliance owned company, behavious is so cheap. I raised complain many times but o resolution yet.
Request if it can be resolved from here.
My no of login : [protected]

Thanks

I ordered a Samsung M13 mobile[protected]A )worth Rs.13999/- and it got returned on 24th December due to technical issue. I haven’t received the refund as of now. I called the customer care many times but no response from their side.They were saying within 7 days you will receive the refund. In the same period of time I got a refund of Rs.180 for other item that got returned.I didn't received any messages also showing any initiation of refund.

I had ordered two pairs of shoesout of which only one pair was delivered and payment was taken for two pairs i came to know this after the payment was done and contacted the customer care and mailed the same but no response i had returned the order and the delivary boy is asking for the 2nd pair of shoes which was not delivered and raised the query again and one month passed no response not yet received my money nor the shoez

I placed an order on 24th Dec of Smartphone (OnePlus 9) worth Rs.33, 999, the estimated delivery date was 29th December. When I checked their app on 29th Dec. the delivery date changed to 30th December, again when I checked on 30th Dec delivery date changed to 31st Dec, again when I checked on 31st Dec delivery date changed to 2nd Jan, and again when I checked on 2nd Jan delivery date changed to 3rdJan, and today 3rdJan it is showing delvery date on 4th Jan.

I even called Jo Mart's customer care, they don't provide proper response or update about the order. They say that they'll take your complaint and within 24-48 hours it will get resolved, but it has been more than 10 days since I placed the order.

Customer care executives are being very irresponsible they don't even know the status of the order, also they don't have tracking details they say that you need to wait, you'll get your order as soon as possible. There is no proper information on why the order is getting delayed.

And when i asked for refund their reply was the product is shipped so it won't get cancelled/refund.

Despite calling them for 5-7 times, I'm really totally fed up by their response. Kindly look into this matter and resolve at the earliest.

I placed a return request of this product on 30 Nov, but the product has not been picked up. The usual return pick up time is 5-7 days. Multiple calls and messages to customer support done but if no use.Pathetic customer care and resolution.

Sir/Ma'am
I had ordered a kitchen item on 23/12/2022 and the product was delivered in damaged condition. I initiated a return for the same but the return was refused by the courier. The details are mentioned below.

Order date: 23/12/2022
Order number:[protected]A
Shipment Number:[protected]J
Item name: Joyo Fresia Container 5 Pcs Set (1, 2, 3, 4, 5) TR PL Shrink+Multi Color Lid
Invoice Amount: ₹149.00

Return initiation date: 30/12/2022
Return Shipment Number:[protected]J
Reason for return: Damaged product delivered (evidence attached)

The return has been refused the courier agent. Please take the necessary steps to pickup the item and refund the amount for the same.

Yours sincerely
Subhadeep Porel
Registered email: [protected]@yahoo.com
Registered mobile number: [protected]

I have ordered an Aquaguard 6.2 litres Neo UV + UF + MC Water Purifier with Mineral Charge Technology with an order ID[protected]A on 30.11.22.

It was delivered on 03.12.22 and installed on 05.12.22.

After 30 minutes of installation, purifier started leaking. After checking by dedicated technician from Reliance, he said the valve from inside is leaking and product is faculty. It is required to replace with new one as this is new product.

Then after I am continuously registering complaint for replacement of the product and product was picked from my home after 20 days of installation.

Now already 7 days passed from pick up date since there is no update from Reliance or Jio.

This is worst service from Jio or Reliance.

My family is suffering without drinking water and we have to purchase drinking water from outside. Accordingly financial implications applicable to me daily Rs 50. More than Rs 1500 I have already paid for water jugs from outside due to useless services from Joi and Reliance.

My contact number is [protected].

Waiting for new product and reimbursement of water expenditures.

Regards

Ashishkumar Patel.

Hi there,

It's been almost 10 days and I haven't received my package yet.

Order number[protected]A

Shipment Number[protected]A-01

It's a prepaid order and I am really worried. No help from the customer care, they can't even address the issue properly. Everyday the order is getting delayed. Kindly help

I had order MacBook Air 2022 model on 24th December. It was supposed to be delivered on 25th December but so far it has not been. I have contacted their customer support via Chat, Call, email and Twitter multiple times but they have no clue where the parcel is and when it can deliver. They keep on changing the delivery date to next day from 25th to 26th, then 27th, 28th, 29th and now 30th Dec. They have not sent single communication to me about order status. I had raised complaints ([protected], [protected]) but no success.
I had even requested them to cancel my order and refund the money, but they declined saying since status is "Shipped" they can't cancel it. So, I am stuck in between, as they can't cancel the order, neither they can deliver the item on committed dates. I do have all chat conversations, call recordings, screenshots as evidence. Grateful if you could provide some help to get this addressed asap:

Resolution: Either they deliver the item in good and genuine condition in next 2-3 days or cancel the item and refund my money back.

I placed an order on 20th Dec of laptop worth Rs.77, 000, the estimated delivery date was 22nd December. When I checked their app on 22nd Dec. the delivery date changed to 23rd December, again when I checked on 23rd Dec delivery date changed to 24th Dec.
I even called Jo Mart's customer care, they don't provide proper response or update about the order.They say that they'll take your complaint and within 24-48 hours it will get resolved, but it has been more than 8 days since I placed the order. Customer care executives are being very irresponsible they don't even know the status of the order, they say that you need to wait, you'll get your order as soon as possible. There is no proper information on why the order is getting delayed. Despite calling them for 5-7 times, I'm totally fed up by their response. Kindly look into this matter and resolve at the earliest.
Order ID:[protected]W
I will attach my order invoice.

I placed an order on 20th Dec, the estimated delivery date was 22nd December. When I checked their app on 22nd Dec. the delivery date changed to 23rd December, again when I checked on 23rd Dec delivery date changed to 24th Dec.
I even called Jo Mart's customer care, they don't provide proper response or update about the order.They say that they'll take your complaint and within 24-48 hours it will get resolved, but it has been more than 7 days since I placed the order. Customer care executives are being very irresponsible they don't even know the status of the order, they say that you need to wait, you'll get your order as soon as possible. There is no proper information on why the order is getting delayed. Despite calling them for 5-7 times, I'm totally fed up by their response. Kindly look into this matter and resolve at the earliest.
My order ID :[protected]W
I will attach my Order invoice.