Jiomart Complaints & Reviews

I placed an order on 20th Dec of laptop worth Rs.77, 000, the estimated delivery date was 22nd December. When I checked their app on 22nd Dec. the delivery date changed to 23rd December, again when I checked on 23rd Dec delivery date changed to 24th Dec.
I even called Jo Mart's customer care, they don't provide proper response or update about the order.They say that they'll take your complaint and within 24-48 hours it will get resolved, but it has been more than 8 days since I placed the order. Customer care executives are being very irresponsible they don't even know the status of the order, they say that you need to wait, you'll get your order as soon as possible. There is no proper information on why the order is getting delayed. Despite calling them for 5-7 times, I'm totally fed up by their response. Kindly look into this matter and resolve at the earliest.
Order ID:[protected]W
I will attach my order invoice.

I placed an order on 20th Dec, the estimated delivery date was 22nd December. When I checked their app on 22nd Dec. the delivery date changed to 23rd December, again when I checked on 23rd Dec delivery date changed to 24th Dec.
I even called Jo Mart's customer care, they don't provide proper response or update about the order.They say that they'll take your complaint and within 24-48 hours it will get resolved, but it has been more than 7 days since I placed the order. Customer care executives are being very irresponsible they don't even know the status of the order, they say that you need to wait, you'll get your order as soon as possible. There is no proper information on why the order is getting delayed. Despite calling them for 5-7 times, I'm totally fed up by their response. Kindly look into this matter and resolve at the earliest.
My order ID :[protected]W
I will attach my Order invoice.

Complaint again
JIOMART
Online grocery shop
Mumbai

Order ID[protected]A

Refer our this morning email, where we have pointed out that we are getting all our order delivered in suspicious packing.
Still after our email, no precursionary measure, no action was taken by you and consequently your delivery man delivered today's order also in the suspicious packing, which was open at the top and it was not a jio my packing, without any jio Mart printed over it. Why the original packing was removed and all the food items were put in another ordinary bag? What is the reason of such a tempering? Jio mart holds himself responsible if any food poisoning takes place after eating such tempered food items which is allowed to go on, on account of sleeping habit of jio Mart, which make a legal note of.
RK Agrawal

On Wed, 28 Dec 2022 at 9:26 am, rameesh agarwal
wrote:
Refer your following message received this morning.

Thank you for ordering from JioMart your order #[protected]A has been dispatched and will be delivered by Delivery Associate Deepak Kanojiya [protected]. Please pay Rs. 194.5 to the delivery agent. To pay via UPI or other modes, ask Delivery Associate for details. Your Delivery Confirmation Code is 6206. Track your order on https://t.grab.in/?cMKZ9

MAKE A NOTE

As pointed out earlier, your delivery man delivers the items after removing the jio Mart packing. Instruct him to discontinue this wicket and illegal habit and to deliver today's items in sealedd pack of jio Mart.

RK Agarwal

Dear Sir
I have purchased from Jiomart on line on 24.9.2022 through SBI card payment above rs 1500 to avail the scheme offer.of 10% cash back on invoice amount
The Invoice No [protected] dt 24.9.22 for rs.1510 against Order ID No[protected]M-01 &
Another invoice no [protected] dt 24.9.22 for Rs. 1530against Order Id No[protected]M-01 dt 24.9.22.
several times i have contacted your consumer care through phone. Till date they are unable to solve the issue.
Till now I have not received my cash back. to the credit of my SBI Account number.Please process the cash back and confirm.
If no reply the matter will be taken to the higher ups and inform the consumer cell to file penality for not giving the cash back.
Expecting favourable reply.
Jaisree Rangarajan
[protected]/[protected]

I have ordered IPhone 13 128GB, worth INR 60900/- on 17th December 2022. I have made an online payment through credit card. But till now I have not received the product, the delivery date got constantly extending day by day, but when I call the customer care on 26th December 2022, they said your order has been returned due to some technical issue. Now I am waiting for my payment. Please help me in this case as I have worked hard to save much amount from my salary. I cannot afford this much loss. Please I am depressed.

Order number[protected]A
Shipment Number[protected]A-01
Order Date - 17 December 2022
Invoice Number - SJ[protected]

Registered mobile - [protected]
Contact number - [protected]

Complaint against
JIO MART
Online grocery shop
Mumbai

Subject
Who is removing packing of the delivered food items? Is it to initiate food poisoning? Jio Mart is totally responsible if anything untoward or death happens due to such tempering with food items.

Order ID.[protected]A

Refer your following message received this morning

Thank you for ordering from JioMart your order #[protected]A has been dispatched and will be delivered by Delivery Associate Deepak Kanojiya [protected]. Please pay Rs. 92 to the delivery agent. To pay via UPI or other modes, ask Delivery Associate for details. Your Delivery Confirmation Code is 4835. Track your order on https://t.grab.in/?QvtS5j

Jio Mart always delivers the ordered items properly packed in their own printed packing. But the above order reached to us without any packing but in its bare form only. Why?

This is not the first time when we found no packing for the items ordered by us.Why?

Jio mart failed to take any action still after our repeated complaints and thus allowed culprits to continue with their crimes which could cause food poisoning and death of the person consuming these food items. Making jio Mart to be prosecuted.

RK Agarwal

I bought a pinnacle keyboard from Jio mart but it was not working properly so I returned it but today it’s been more than a month I’ve returned that product but till yet I haven’t received my refund I complained many times via call and email to Jio mart but they did nothing and closed ticketes I asked to reopen but they denied via email now I’m very anguish and disappointed with Jio marts service and somehow I don’t want to make any electronic purchase through JIO MART.

Using jiomart from long time. Suddenly it's showing invalid login id and ivalid OTP. I tried so many times. I have given complaint to jiomart too but bo use. I have money in my jiomart wallet and suddenly I'm unable to use because of login problems

Received damaged product .I am return request to my order.but my order was rejected.
Iam call so many times jiomart customer care but my return request not solved

Complaint against

JIO MART

Online grocery shop

Mumbai

Subject - Delivery pack tempered with through bride contaminate food items

Order ID[protected]A we for Rs 452

Refer your following message

Shipment #[protected] we40190569A-01 of your multi-shipment JioMart order has been dispatched and will be delivered by Delivery Associate Deepak Kanojiya [protected] . Please pay Rs 452 to delivery agent. To pay via UPI or other modes, ask Delivery Associate for details. Your Delivery Confirmation Code is 2076. Track your order on https://t.grab.in/?8GlIHG

Total 5 items were delivered in a plastic packet.io Mart always deliver order items in a sealed pack and it reaches to us right from your store house in the same sealed condition.

But it was Shockingly observed that somebody had torn the sealed package at the top and then only it was delivered. Who had done this pilferage and why? Obviously it could not be done without the knowledge of your delivery man. who had paid him bribe to interfere to temper with the delivered items?

Immediate and strict action required in the matter under intimation to us as to why and who is doing such illegal practice spoiling JMart name. These are food items and any tempering with them could be dangerous whoever might have done it through bribe.

Otherwise being constraint we would have to refer the matter to food controller authorities.

Look at the attached photo short.
This is the plastic bag in which the items were delivered.
Make a note as follows
1. This bag does not contain Jio Mart name printed on it.wjy?
2 the top portion was open in torn condition at the time of delivery. Why?

Obviously your delivery man was paid bribe to temper with the delivery. Who and why, that this delivery man could better reply.

This is as to clarify as per your calls received in this matter. If required, we will handover the matter to police as the matter belongs to food items. Just buy tempering with the delivered food items, anybody could easily contaminate the food items causing hell of the risk of food poisoning. Who is responsible? The delivery man and Jio Mart, both jointly and severally as per the Indian penal code
RK Agarwal

Attached
the picture of the plastic bag which was put, replacing the original packing bag of Jio Mart.

Hi,
I have placed an order on 8th of November 2022 on JIOMART app of a mobile phone (Motorola G62) worth ₹15, 999 invoice number SE[protected]
ORDER NO.[protected]A
First, when placed the order the expected delivery date was 10/11/22 - 11/11/22 but when it was 10th of November and I checked the app it was showing expected delivery date -11/11/22
On 11th of November I checked the app it was showing expected delivery date- 12/11/22
On 12th of November I checked the app it was showing expected delivery date - 13/11/22 and so on.
Then, on 12/11/22 I raised a complaint in Jio customer care they said it will resolve within 48 hours, before and while in 48 hours period I called few times in the Jio customer service centre they said it will resolve for sure wait for 48 hours, they all were very confident and arrogant in a way.
After completion of 48 hours again I called JIO CUSTOMER SERVICE CENTRE they said wait for another 48 hours, so on 12th of November I raised my first complaint against the late delivery of the order but got no solution at all till 16/11/22 when JIOMART people automatically without my consent cancelled the order and said that amount will be refunded for sure, again very confidently, on or before 25/11/2022 so again, I have called and raised a complaint in regards to refund of amount, they said to wait another 48 hours post 25th of November but got no solution till now
Whenever I call they say there has been a glitch or we have raised and highlighted your complaint please wait be patient we understand your concern and problem that you are facing all the time I'm experience this
Please assist me for the same.

Regards and thanks
Ankit Kumar Mahariya

Hi as per given resulation i contacted to product manfature stroe they did not provided support and asked me to contact with jiomart.

Product shipped is not working please look into this.

Thanks

I ordered a Phillips trimmer which I received on 28-11-22, but the product was not working properly. So I ordered a return/replacement. But the Jiomart isn't responding.

Ticket No:[protected].
I have order 30 Oct 22, and receive 2 Nov 22. I have raised complaint 2nov. Mujhe wrong item received hua tha. Maine 2 Nov se 15 Dec tak 70 se above mail ki hai JioMart ko. Unka ek he reply baar baar milta hai wait karo. 43 days se wait he kar rehe hai lekin abhi tak koi solution nhi nikla.

The jiomart delivery executive omkar korday was going to deliver my prepaid product on 10th december i tried to call him but he didn't pickup the call and on 11th december when i check the delivery status it was showing the product was delivered on 11th december 6:30am which was not done. Then i complain in jiomart customer service but the close the complain without informing me, saying that the delivery team confirm that product was delivered. Omkar korday also pretended to be customer executive and was asking for the otp on 11th december on 2:29 from a different phone no. Please solve the problem. I'll also send the screenshot of the message i sent to delivery executive.

JioMart supplied HP 803 tricolour cartridge which was past the warranty date. For 3 weeks now, JIOMart only raises a return request but no action has been taken by them to collect the defective item OR refund me the amount paid!

This is 3 rd time I am raising a complaint no solution has been given and doing continuous harassment and fraud with customers.

PLEASE DONT CLOSE THIS AGAIN WIHTOUT TALKING AND SOLUTION.

I want to return the Bluetooth speakers I ordered from JioMart as it was not working properly. They are not ready to return and are suggesting that I go to the service center as it is under warranty. If I have to go to the service center to repair the product, why would I have ordered a new one online, I could have fixed my older one. The product is under return policy and they are not accepting return from the last 15 days.

This is really pathetic,

Hi,

On 7th dec, I tried to place an order from jiomart app from my mom's ID ([protected] mob) as I do regularly. I made the payment of INR 1764 from my own net banking which got debited but my order is not placed. I have still not received the refund and customer care is not giving satisfactory response except saying that order was not placed due to technical glitche.

Pls initiate my refund at the earliest. I have attached the proof of payment for reference.

I want to return the Bluetooth speakers I ordered from JioMart as it was not working properly. They are not ready to return and are suggesting that I go to the service center as it is under warranty. If I have to go to the service center to repair the product, why would I have ordered a new one online, I could have fixed my older one. The product is under return policy and they are not accepting return from the last 15 days.

This is really pathetic,

Not:please dont close this without talking and this is not soljtion to visit manufactor stroe to get fix issue.

Attached is resoulation given by your team

Is it acceptable ??

I want to return the Bluetooth speakers I ordered from JioMart as it was not working properly. They are not ready to return and are suggesting that I go to the service center as it is under warranty. If I have to go to the service center to repair the product, why would I have ordered a new one online, I could have fixed my older one. The product is under return policy and they are not accepting return from the last 15 days.

This is really pathetic,

Reference to ticket [protected]