Jiomart Complaints & Reviews

I raised a return request on 9th sep for non working electronic product received from jiomart...firstly electronic product should be prechecked before delivery n after that from last 20 days I complaint so many times thru email n call but still my refund n return pickup is pending..worst customer support.
Order I'd is[protected]A-01

I raised a return request on 9th sep for non working electronic product received from jiomart...firstly electronic product should be prechecked before delivery n after that from last 20 days I complaint so many thru email n call but still my refund n return pickup is pending..

I have complained regarding this issue through call 3 weeks back, and also have a complain by mail a month back, with the complain number in jiomart .
My complain was regarding login issue, whenever I am trying to login, it shows invalid login. And regarding this issue I have complained them 6 to 7 times but issue is not getting resolved.

I ordered the product from JIOmart, however the product delivered to me was not correct to the specifications mentioned on the website. I returned the product on 15 August 2022 at around 11 am . From that day it has been more than 40 plus days but refund has not been given to me.
I am fed up of writing mails for the refund.
The delivery return challan supplied by their shipment partner is
with me and it loudly speaks for the process of return
has been completed by me.

Return policy is a FRAUD/CHEATSTER'S Policy just for
extracting customer's money.

Instead they have a policy of wasting customer's time after writing them with complaint number with no resolution at all.
Order Number
[protected]W
Return id [protected]

Order[protected]A/// Complaint No. [protected]

Out of 200 gm x2 = Mysore Pak -- only one pkt received.
Out of 200 gm x2 = Kesar Peda -- nothing received.

Want to take back the pkt / item and make arefund of amount soon

With reference to my order id[protected]A

My shipment id[protected]J

I have asked for 2 bottles of ghee whereas I have received only one bottle of ghee through delhivery courier docket id[protected]

Need a refund or a bottle of ghee as per my order.

The delivery docket id is [protected]

The delivery person, Manikandan in pin code 600103. Wantedly rejects my order and says you can complaint anywhere jio mart pays less delivery charge. Unable to deliver in your location. Whereas the other person are coming and delivering the good. Informed to customer care. No use. I stopped ordering from jio mart. Please arrange a proper deliver person to pin code 600103 as we have lot of orders.

I received the delivery of damaged packing of Oil (Gulab Gold Filtered Groundnut Oil 15 L)
& same day i raised complain by sending pic, since oil was having droplet i could see on the floor in couple of hrs. attached pic


Invoice TXOW[protected] Dt12.09.2022
Request JioMart Head to refund for damaged product & also avoid deliver such damaged product to future sale.

Ordered BPL 3 blade rotary shaver on jiomart vide order ID[protected]A which was delivered on 23rd August, on recharge found battery defective & I raised complaint for return which was accepted by jio Mart team, the item was returned picked on 25th August, after that I haven't heard anything from them, despite calling customer service & escalation team more than 10 times & writing mails every time The answer is our team is working on it give us 24- 48 hours & then no response.for last 25 days. Please get me my refund.

Hello i have ordered an priduct from jiomart but recieved someone's else order i want to return it but i tried complaining many times but no one resolve my issue its about 4 days they said that it will resolved today but that today never comes .PLS HELP ME I WANT REFUND

I can't able to login for the past 10 days in jiomart application and website showing invalid login and invalid otp even though I have given the correct OTP.I have already complaint this issue 10 days before to the jiomart customer care but they are not looking this issue seriously and everytime they are saying that we will get back to you once we get an update.I have tried all the steps like clearing all data and cache but not resolved yet.So...

I have ordered a Sundrop Superlite 3ltrs on 14 September 2022, it was a prepaid order of Rs 689., they delivered someone else's order at my place. Which has fortune soybeans oil, limca and other things and has invoice in it with anybody else named and address, i have complaint again and again by calling, emailing, raising complaints on their site .but all r in vain, nobody resolve my issu. Pls help me to get my money back.

Wrt above subject i tried to call multiple time for my query resolution but it not happened
i would like to bring you notice that above item i had beed orderd from jiomart (best trusted application from Grocery) thogh when i used this product it found that item was smelling badly and feel like it kept for so long...More over item expiry is too long but inside coconut water is smelling badly

I m requesting you to on note of priority please send someone to get it collected frommy doorstep and refund amount out of 06 01 is used and pelease sent that also to your product department for testing and validation

Complain number ::;[protected]mrs priyadarshini Jiomart supervisor call center )
::[protected] (givven by executieve
Order placed on 23Aug
Order num[protected]A
Invoice Num s2795qs11ca00355

Awaiting your positive and quick responce

Reply from jio
Ticket No:[protected]

Dear Mr. Prajapati,
Namaste!

We would feel the same in your situation and we are apologetic that you are facing this issue.

We would like to inform you that, we have received communication from concern team that as per the the image provided the manufacturing date of the product is on[protected].

Expiring date[protected], where as coming to the shall life of the product which is more than the half of its period.

Inconvenience caused to you is highly regretted

Now on date of 15 sep jio is not replying
Good afternoon Team

Thansk for showing picture and replying me,

i have already raised issue that expiry date is ok but the product inside is vety much stinking (coconut water ) which is not useful for drink because its badly smelling so i m requesting you to please send person to get it pick up and check quality of drinking water and let me know if your person cant come give me date and time i will personlly go there and giving you .My concern the cocnut water inside tin is expired and not even ok to drink

If you still not understand my concern please feel free to call me between 08:00Hrs to 22:00Hrs and refund my amount and get this product back ignoring my this email will not be accepatble and caused to invite further to file legal quansequnses. with food authorities .

I need resolution from jioside

Jiomart is not refunding my amount for last 10 days, after waiting period.
I called daily, messege, complain daily, but 0% solution come, don't give appropriate answer.
I tired...from jio, how they are mentally and financially tourchureing me.

Complaint ticket no[protected].Dt 01
09.2022 regarding refund. No satisfied response recd by customer care only time extend. Pl. Take necessary action immediate.

Ticket No:[protected]

I have raised complaints two time and call 18 times and emailed 10 times.
Even CS head but no one is responsible in the team who take care of customers.

Always the support team have new excuse some times they told we did not received the document. Also I have sent fourth time on email and also confirmed with call center.

But Next time after ETA (that was 24 hr. ) they again said new excuses that there is some technical problem we did not resolve and we promise will solve it by next 48 hr.

Also, The ticket are getting close by automated system without providing the solution

The order was delivered at 20th Aug 2022. And it is 11th September but JIO 48 hr not ending.

Actual ticket details are ----
I placed an order. When the delivery boy came I paid on the QR code given on the bill, after that delivery boy told me to pay on his mobile QR code as the bill's QR code will not reflect on his store. I paid on that one also, both were successful. He told me that the bill's QR code payment will be reversed within 24hr.

Hope, you will understand and listen to the customer's voice.
Ticket Reference Number- [protected]
Ticket Reference Number- [protected]
Ticket Reference Number- [protected]

Order Number[protected]W
Shipment Number[protected]W-01
Invoice Number -TH[protected]
BILL QR CODE transaction UPI Reference number[protected]
Store QR Code transaction UPI Reference number[protected]
Mobile number -[protected]

Order ID :[protected]A I placed an order on Jio Mart on 1st September 2022 and received my order on 3rd September 2022.I had missing items worth rs 246 in my order which was already billed but not delivered for which I lodged a complain on the same day.From then everyday I'm calling their customer care service, emailed them several number of times but their is no response.They just more and more time everytime i call them.They are not even refunding my money not sending a replaced order.

I ordered few items on jiomart of rupees 770 on Aug 14 it was prepaid but it reflected as cash on delivery so, I paid cash and accept the items till now I am keep calling and dropping mail to customers service, my problem not resolved yet

OrderID#[protected]A
ShipmentID#[protected]J
ShipmentID#[protected]A-01

Here I attached the proof of my amount deduction through phonepe to jioMart

I ordered few items on jiomart of rupees 770 on Aug 14 it was prepaid but it reflected as cash on delivery so, I paid cash and accept the items till now I am keep calling and dropping mail to customers service, my problem not resolved yet

OrderID#[protected]A
ShipmentID#[protected]J
ShipmentID#[protected]A-01

Here I attached the proof of my amount deduction through phonepe to jioMart

I ordered groceries in jiomart money got debited but order was not placed, order id is also not showing l, I paid through phonepe on[protected] @ 12:30 am and again I ordered on[protected] @ 7 am but canceled I got refund for the second order. It's been 18days I didn't get refund for my 1st order transaction