Jiomart Complaints & Reviews

I cancelled 2 prepaid orders on Jiomart but still after 12 days there is no solution provided & the customer care on mail is saying only one word to wait for 7 working day. They neither providing reference numbers for refund ahainst which I can ask to bank nor the duration on which the 7 working days will be finished. My order numbers are[protected]M,
[protected]M.

JioMart order ID[protected]M dated October 7, 2022

I have come to know that JioMart has ARBITRARILY cancelled my above dated order without any intimation to me after visiting the status in their website. The order was cancelled before their expected DELIVERY DATE as informed to me at the time of booking which was October 9, 2022 and through SMS sent to me by JioMart ASSURING DELIVERY of items yesterday, October 8, 2022....

Against the 57 items that i had ordered, 20 were not delivered however it is showing as delivered. I have raised multiple complaints with no resolution in sight. Call ticket number provided was [protected]
Order number is[protected]A
Jio mart has lost one loyal customer permanently.
The complaint has been raised on 6th Sept 2022 and its been more than a month that this is not resolved....

Dear Team,

Price - Rs. 249

I had purchased an item “ Winberg GRNROF-RFL Green Rotating Mop Stick” which was delivered incomplete on 30th July 2022 and so I had raised a return request on 31st July 2022 itself(screenshot enclosed).

Today it is 08th Oct 2022 i.e., almost three months the product is still lying with me and I have not received my refund yet.

I have made numerous calls and complaints following the first complaint raised on 30th July and last on 03rd Oct 2022. (Enclosed the email communications)

Jiomart has always been a disappointment and the reason you can see with the cancellations from Jiomart end for delivery. There have never been any such issues with any other shopping marts.

Would be happy to understand the issue at jiomarts end to provide feedback or resolution since the last three months.

Also what about the mental harassment of me for not getting any appropriate resolution since the last three months.

Enclosed: Screenshot showing complaint raised and yet to be resolved.

Order id[protected]A
I have ordered this item on july 23rd, i got this on 6th of august, i had placed a return request on 6th of august, but still the return has not been picked up, i have called the customer care more than 50 times, they are saying within 2days it will be picked up,
So i request you to please take some action and arrange a pickup

Ph no-[protected]

For My order dated 26th July, Full refund of Rs 573 is not received till date, only partial refund of Rs 87 is received, Remaining amount to be refunded Rs 486.

order[protected]A...

After cancellation of my 2 orders I didn't receive my Refund for more than 1 week and when I called them for query they blocked my number

I am not received refund of amount Rs 1107 against my Jio mart order id:[protected]A.

Even i am not able to login. Whenever i try to login app shows an error message: INVALID LOGIN.

Kindly refund my amount in my original payment method as you cancel my prepaid order without my permission.

I raised a return request on 9th sep for non working electronic product received from jiomart...firstly electronic product should be prechecked before delivery n after that from last 20 days I complaint so many times thru email n call but still my refund n return pickup is pending..worst customer support.
Order I'd is[protected]A-01

I raised a return request on 9th sep for non working electronic product received from jiomart...firstly electronic product should be prechecked before delivery n after that from last 20 days I complaint so many thru email n call but still my refund n return pickup is pending..

I have complained regarding this issue through call 3 weeks back, and also have a complain by mail a month back, with the complain number in jiomart .
My complain was regarding login issue, whenever I am trying to login, it shows invalid login. And regarding this issue I have complained them 6 to 7 times but issue is not getting resolved.

I ordered the product from JIOmart, however the product delivered to me was not correct to the specifications mentioned on the website. I returned the product on 15 August 2022 at around 11 am . From that day it has been more than 40 plus days but refund has not been given to me.
I am fed up of writing mails for the refund.
The delivery return challan supplied by their shipment partner is
with me and it loudly speaks for the process of return
has been completed by me.

Return policy is a FRAUD/CHEATSTER'S Policy just for
extracting customer's money.

Instead they have a policy of wasting customer's time after writing them with complaint number with no resolution at all.
Order Number
[protected]W
Return id [protected]

Order[protected]A/// Complaint No. [protected]

Out of 200 gm x2 = Mysore Pak -- only one pkt received.
Out of 200 gm x2 = Kesar Peda -- nothing received.

Want to take back the pkt / item and make arefund of amount soon

With reference to my order id[protected]A

My shipment id[protected]J

I have asked for 2 bottles of ghee whereas I have received only one bottle of ghee through delhivery courier docket id[protected]

Need a refund or a bottle of ghee as per my order.

The delivery docket id is [protected]

The delivery person, Manikandan in pin code 600103. Wantedly rejects my order and says you can complaint anywhere jio mart pays less delivery charge. Unable to deliver in your location. Whereas the other person are coming and delivering the good. Informed to customer care. No use. I stopped ordering from jio mart. Please arrange a proper deliver person to pin code 600103 as we have lot of orders.

I received the delivery of damaged packing of Oil (Gulab Gold Filtered Groundnut Oil 15 L)
& same day i raised complain by sending pic, since oil was having droplet i could see on the floor in couple of hrs. attached pic


Invoice TXOW[protected] Dt12.09.2022
Request JioMart Head to refund for damaged product & also avoid deliver such damaged product to future sale.

Ordered BPL 3 blade rotary shaver on jiomart vide order ID[protected]A which was delivered on 23rd August, on recharge found battery defective & I raised complaint for return which was accepted by jio Mart team, the item was returned picked on 25th August, after that I haven't heard anything from them, despite calling customer service & escalation team more than 10 times & writing mails every time The answer is our team is working on it give us 24- 48 hours & then no response.for last 25 days. Please get me my refund.

Hello i have ordered an priduct from jiomart but recieved someone's else order i want to return it but i tried complaining many times but no one resolve my issue its about 4 days they said that it will resolved today but that today never comes .PLS HELP ME I WANT REFUND

I can't able to login for the past 10 days in jiomart application and website showing invalid login and invalid otp even though I have given the correct OTP.I have already complaint this issue 10 days before to the jiomart customer care but they are not looking this issue seriously and everytime they are saying that we will get back to you once we get an update.I have tried all the steps like clearing all data and cache but not resolved yet.So...

I have ordered a Sundrop Superlite 3ltrs on 14 September 2022, it was a prepaid order of Rs 689., they delivered someone else's order at my place. Which has fortune soybeans oil, limca and other things and has invoice in it with anybody else named and address, i have complaint again and again by calling, emailing, raising complaints on their site .but all r in vain, nobody resolve my issu. Pls help me to get my money back.