Jiomart Complaints & Reviews

On 5th may when I made payment for placing an order the payment(Rs 376) went through but order was not updated in the system and I did not receive any order confirmation message, The same thing happened again when I tried placing order again payment(Rs 376) went through but order was not updated in system and no order confirmation message was sent. the third time I made payment(RS 376) the order was placed properly and order was updated in system (order ID[protected]A) and even got delivered same day. when I reached out to customer service for refund for the first 2 transactions totaling to Rs 752 (376*2) till now the issue has not been resolved. the payments were made though Gpay UPI app and screenshots of payment and my order is being attached

It has been 3 weeks and I have raised several tickets(7-8), contacted the support team by mail and phone(several times) mentioning the details but all the tickets have been closed mentioning the order[protected]A has been delivered.

I ordered a Prestige PIC 16.0 Induction Cooktop via JioMart with Order Number[protected]W and Shipment Number[protected]W-01 which was delivered by Reliance Digital on 2nd Feb and the same and the same day i raised a return / refund as the product was not working and the product was picked up by Reliance Digital for return on 05th Feb. I was informed that refund will be provided by JioMart as i placed an order through them.

I waited for 7 days as advised there was no replacement nor refund all i got innumerable false promises. I have spend more than 10 hours collectively on calls and never ending numerous mails.

Every time they inform I will get refund in 48 hours and people disappear i have spoken to reliance Digital members directly on their Mobile and still no updates.

I have a big mail thread i can share as evidence its pretty long and unable to attach as i cannot convert it to JPEG/PNG

I have returned products on 19th april 2022 and till now i did not get any refund. i have written many complaints and they just spam mails asking me to wait for 48 hours.

It has been 37 days and still no response from them.

order number[protected]A

These are conversation thought mail id [protected]@jiomart.com,
Still no response got defective material ... No came pick up and still didn't get any refund worsted service

Check this

Am giving complaint regarding jio digital who told going pickup defective items ...

Call from this no jio office no [protected]

No one came to pick up or any response...
Near 20 days happened now...

Need refund or replacement ..

Every time after mail ur some call ing from ur side say stupid reason that am going take high priority...
I don't that guy know the meaning of high priority...

Don't make customer as stupid...

On Sun, 22 May 2022, 10:48 am jai bindas, wrote:
Again and again ur been sending mail. No action is been taken till need refund or replacement.

On Sun, 22 May 2022, 10:46 am jai bindas, wrote:
Again and again ur been sending mail. No action is been taken till need refund or replacement...

On Sat, 21 May 2022, 11:11 am JioMart, wrote:
Ticket No:[protected]

Dear Customer,

Namaste!

At the outset, let us apologize for the inconvenience caused to you.

At JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.

kindly allow us some more time as this would help us provide you a satisfactory resolution.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.

Team JioMart

Ticket No:[protected]

Customer people are call same reason every day ... Asking same f word again and again ... Today some called me say fill form ... Really getting pissed off these type of service...

Am not going leave this issue ... Let see how many more day going happen ...

If you all want me go consumer court am ready ... All the stupid compliant no which you all given to me...

Some one see calls me that he will come to pickup defective material... Nearly 2 to 6 days happened still didn't get respond any response me ... Give some hire authority mail id or phone no... Reliance digital show room theni Phone which got called after that no response [protected].. what he'll going on with jio mark [censored]...

[protected] Forwarded message[protected]
From: JioMart
Date: Fri, 20 May 2022, 1:16 pm
Subject: Re:Some calls me that he will come to pickup defective material... Nearly two happened still any one didn't respond me ... Give some hire authority mail id or phone no... Reliance digital show room theni Phone which got called after that no response [protected].. what he'll going on with jio mark [censored]...
To:

Ticket No:[protected]

Dear Customer,
Namaste!

We understand your concern completely and we will help in getting this resolved for you on priority.

We appreciate your patience and valuable time. To serve you better our team is working relentlessly.

As per our previous interaction, kindly allow us some more time as this would help us provide you a satisfactory resolution.

We request you to wait for the completion of 48 hours.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.
Team JioMart

On 20 May, 2022 11:01 AM, jai.[protected]@gmail.com wrote:

Ticket No:[protected]

Some calls me that he will come to pickup defective material... Nearly two happened still any one didn't respond me ...
Give some hire authority mail id or phone no...

Reliance digital show room theni
Phone which got called after that no response [protected].. what he'll going on with jio mark [censored]...

[protected] Forwarded message[protected]
From: jai bindas
Date: Thu, 19 May 2022, 1:56 pm
Subject: Ticket No:[protected] Worsted customer care and mail support team even though mail sent still no response ... 7 day complete ok 48 hours completed after mailing Such ...
To: JioMart,

Some calls me that he will come to pickup defective material... Nearly two happened still any one didn't respond me ...
Give some hire authority mail id or phone no...

Reliance digital show room theni
Phone which got called after that no response [protected].. what he'll going on with jio mark [censored]...

On Thu, 19 May 2022, 12:05 pm jai bindas, wrote:
Some calls me that he come to pickup defective material... Near two happened still any one didn't respond me ...
Give some hire authority mail id or phone no ...

On Tue, 17 May 2022, 4:01 pm JioMart, wrote:
Ticket No:[protected]

Dear Customer,

Namaste!

We realize that this situation is not promising, however we would certainly try and find a suitable solution for you.

We appreciate your patience and valuable time. To serve you better our team is working relentlessly.

As per our previous interaction, kindly allow us some more time as this would help us provide you a satisfactory resolution.

Please be rest assured that this will be addressed aptly, this is not the experience that we want you to have.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.

Team JioMart

On 17 May, 2022 11:10 AM, jai.[protected]@gmail.com wrote:

Ticket No:[protected]

The issue is going very slow... Could arrange pickup... U all dash

On Mon, 16 May 2022, 12:01 pm JioMart, wrote:
Ticket No:[protected]

Dear Customer,
Namaste!

We are really sorry to know that you are facing this issue. We will get this resolved as quickly as possible.

At JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.

As per telephonic conversation, kindly allow us some more time as this would help us provide you a satisfactory resolution.

Your patience is appreciated and we are sorry to hear you are having these problems. We will make certain that this gets resolved quickly for you.

Should you need any other information, please do visit us at https://www.jiomart.com/.

Dhanyavaad.
Team JioMart

On 16 May, 2022 07:29 AM, jai.[protected]@gmail.com wrote:

Ticket No:[protected]

This how to treat customer... Such dash word ur guy... Wasted my money...

On Fri, 13 May 2022, 3:17 pm jai bindas, wrote:
Superb job

Again one o[censored]r executive Divya Prakash call me said to wait another 48 hours.
Is this how behave with customer.

Great customer service and great response mail.

Don't know how many 48 hours going to come for pickup the defective item...

On Fri, 13 May 2022, 10:33 am jai bindas, wrote:
Worsted customer care and mail support team even though mail sent still no response ...

7 day complete ok
48 hours completed after mailing

Such ... Words can't want to fill ...

On Thu, 12 May 2022, 11:48 am JioMart, wrote:
Ticket No:[protected]

Dear Customer,

Namaste!

With reference to your email, we regret the inconvenience caused to you due to product not pickup.

As per telephonic conversation, we have raised your complaint, and your complaint number is [protected]. We will get back to you with the resolution within 48 hours hours.

Further, at JioMart, we take utmost care to serve our customers in the best possible ways. However, your feedback is important to us and will help us improve our services.

You can also raise the complaint through website/application on self-help tool by following the pathclick on orders select the orderclick on need help click on log a complaint.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.

CSHead Team JioMart

On 11 May, 2022 03:55 PM, jai.[protected]@gmail.com wrote:

Ticket No:[protected]

Hi

This is jaikumar Received defective items need refund or exchange

Mobile [protected]

When am taking customer care no of have any idea how the slove issue worst customer service provide by jio Mart company. Keep hold and there just hanging my call ... Don't want use any unnecessary words .

Even I don't mention name of customer care executive name don't want spoil career

Product details find attached

Seven day happened still any one didn't came pick up?

The Day before yesterday I placed an order and that was cancelled by jiomart due to short delivery and the payment was made in two parts first through pay with rewards Rs.11 and rest through Paytm
Paytm amount was refunded but pay with rewards Rs.11 was not refunded

I was ordered items against order ID[protected]A dated 01/04/2022 and same was not delivered & status shown as returned on 07/04/2022. Later I request for refund and customer care representative taken complaint no [protected] & [protected], followed up regularly, sent mail to [protected]@jiomart.com but till today I have not received the refund. Please help us to take resolution for the issue legally.
Attached screenshot of order for reference.

Thanks & Regards,
Swetha Manjunatha

Sir/Mam
I ordered a Ac on 5May-2022.From Jio Mart Digital Application .when I ordered this product then show me on 15 May delivery date, But today 20May I didn't Get My Product .Its a Harassment for Prepaid order 15 days over it not will be delivered.
Also Everyday show a new date for delivery.
So Please Deliver this order Otherwise Refund my money Back.
I tried to call customer Call portal They ignoring me.it Cross the limit I didn't want this worst service .

I purchased a fire TV stick device worth of Rs. 2499 from jio mart from my registered mobile no ([protected]) Order No:[protected]A Invoice No:[protected].
Product Delivered on[protected] at 8:39 P.M.
Product is return because it is not compatible with tv. system respond of it quit slow than other tv stick I used before this and also system also different from previous one so my parents are not comfortable with this system so after on day use I kept product with all box and with all accessories as it is.
I requested for return on[protected] which is before return policy of ( 7 days).But yet my device not pickup-ed and refund not initiated.

i have raise one complain on customer care complain no:[protected].
i talked with customer care service executive many times but every time he/she request for solution to be done within 24 to 48 hours.i have call recording of last two conversation.

Hi Sir/Madam,

I have registered a complaint with Jio Mart for one of the electric kettle purchased being faulty. This was reported within 2 days of purchase over the on their Customer service number. Several calls made to them, everyone promised the kettle will br picked up and thereafter will ket a refund, but it didn't happen.

Finally I thought an email complaint would resolve things quickly, so I draft an...

Jiomart did cheating with me I ordered a washing machine 17990 rs no product sent no refund placed no one is helping from customer service center

I had put an prepaid order (Order number[protected]W, date 7 May 2022) on Jiomart website. The order got partially delivered and I was told that I will get refund for not delivered items.

Expected refund was for 2 bags of India Gate Feast Rozzana Basmati Rice 5 kg Quantity (415*2 = Rs830). However I only got refund only for 1 bag (Rs 415). 1 bag refund (Rs 415) is still pending. Even after numerous follow-ups with customer care teams I am unable to get refund for 2nd bag. Kindly help resolve.

Jiomart cheated me 17990 prepaid order for hisense washing machine arrival on 11 th may
From 12 may they are just playing a game of 48 hrs resolution n scamming me
But no one is helping out
And when I said I want my refund they hang up the call
Now relaince is cheating people
This is how billions of money are made by scamming middle class families
N not refunding their money n not giving the product
No resolution no response for refund
I'll file a legal complaint on jiomart if I don't get my hard earned money back

I purchased a fire TV stick device worth of Rs. 2499 from jio mart from my registered mobile no ([protected]) Order No:[protected]A Invoice No:[protected].
Product Delivered on[protected] at 8:39 P.M.
I request for return on[protected] which is before return policy of ( 7 days).But yet my device not pickup-ed and refund not initiated.
i have raise one complain on customer care complain no:[protected].
i talked with customer care service executive many times but every time he/she request for solution to be done within 24 to 48 hours.i have call recording of last two conversation.

17990 rs washing machine is still not delivered delaying since 11 may
Everyday a new date arrives but no body is sending the product or refunding my money

Jiomart cheated me 17990 prepaid order for hisense washing machine arrival on 11 th may
From 12 may they are just playing a game of 48 hrs resolution n scamming me
But no one is helping out
And when I said I want my refund they hang up the call
Now relaince is cheating people
This is how billions of money are made by scamming middle class families
N not refunding their money n not giving the product
No resolution no response for refund
I'll file a legal complaint on jiomart if I don't get my hard earned money back

I ordered hisense washing machine on 8 th may it was about to arrive on 11 th may
No one from customer service center is resolving my problem
Product is not delivered yet and they are not giving me refund also
I am calling them from so many days everyday they give a new date to deliver the product
But they are not sending my product n no one is solving my problem they are not even giving me refund money
M have been cheated from Bharuch Gujarat jiomart branch they are cheaters help me to get my money back

I ordered hisense washing machine on 8 of may everyday they delay the delivery when I said to cancel the order and give me my refund money they say they will send product in 48 hrs now it has been a limit of patience no one is helping out for returning money nor sending the washing machine

Hello SIR,

Here I would like to inform you that I ordered a few items on 30th April 2022 but after 10 days I did not get an order till now. Lots of time i talk and complain to customer care and raise complaints in jio mart portal also. Lots of customer guys said " hum thode aayege aap ke ghar delivery karne " I know they will not come to my home for delivery. The last few days it's showing my order shipped but still not delivered. Daily delivery date is expanding one day now showing 11th may.

If you can help me, I will be highly obliged.

Regards

I had ordered mango which was delivered on 1st May 2022, order no[protected]A, i had logged in by No [protected].
Jiomart refunded the amount to no [protected], whcih i was holding 1.5 years back and had surreneded 1.5 years back.
Further Jiomart customer service is constantly repeating that since i have raised the complaint from [protected] hence they have refunded to the said no.
I dont have the no in my possession, there is no way i can login by that no.
Please help to resolve the issue

In 2021 Jiomart introduced a feature called cashback where they give some percentage of our order value back in the form of cashback, Things started becoming fishy when they were showing me products to order and after i ordered it then they removed it from my order while processing it and returned that refund amount in form of cashback instead of returning it into jiowallet which is also integrated inside Jiomart since its launch, i thought maybe it is possible because the data on their website isn't update realtime so items can go out of stock after i placed order since they take items from their Reliance fresh outlets, but it didn't happened once it kept on repeating, i ordered 30 to 40 items and out of that 10 to 15 items were regularly being removed when it was time to ship my order, and they continued to refund non deliverable items money in cashback, Not in my paytm account which was the payment method i used nor they let me deduct the amount from cash when same thing happened in cash of delivery orders, so now the situation was i was paying full amount online and full cash in real life while i was getting less products and i was couldn't do anything about it because i was getting remaining amount in cashback so my money was safe in that bank sort of feature. Now what happened is they removed cashback feature and i had around 430 rupees out of which 400 was my real money which i paid fully in cash and online but got refund in jiomart not in paytm, I sent email to jiomart reps about it and they are now telling lie that it was just a maha cashback offer when in reality it was a feature, If it was a offer then why no customer was ever shown date of its removal at all times? The only way to withdraw cashback balance was to use it as discount on my next order but they kept on removing items and refunding the same discounted value back into cashback. This is unethical business practice where a person money is forcefully being stored on their cashback feature and then they suddenly removed it at their own wish with no transparency at all.