Jiomart Complaints & Reviews

Respected Sir,
With regretfully to say that since jiomart started in bharat; I purchasing my needs from such site on the goodwill of Dhirubhai Mukesh Ambani .

While order no.[protected]A
Dt. 09.06.25, I placed order and also paid amount in advance, & also your invoice was generated vide invoice no. U25N[protected] & also I received delivery confirmation code via sms but very surprised that said material...

Maine ek product order kiya tha but product color change tha aur thoda old bhi tha to maine usko return ke liye dala tha but unhone reject kiya aur fir proof mange ki pics bhej do fir ho jayega aur maine bheja fir 3 din baad reply aaya ki aap box ki images de do 6 sides ka fir unhone 3 din baad fir bola ki ander wale box ka images de do fir bole parchi ka de do to maine sabka maine ek sath de diya aur video bhi de diya to unhone last me koi...

My order was canceled, but my ₹2400 refund is still pending. Despite multiple calls, emails, and chats, there’s been no response. Kindly resolve this immediately #ConsumerRights #JioMart...

I placed one order #[protected]A which was delivered on 17 feb 2025.
Delivery boy delivered 2 sheild packet and took OTP and went away. After that when i open packets and checked I found there were 11 missing items in delivered items.
I raised complaint for missing items. Firstly their customer representative told they will try to deliver missing items asap but thereafter they confirm they are going to Refund my money...

My money was deducted for order Id[protected]A but I received a text message saying my order could not be confirmed. I paid rs 4296.64 for the same. I tried contacting them several times but all in vain. I want my money back asap. It's shameful how they are treating and fooling their customers. Furthermore, I ordered hair styler (order Id[protected]A ) with 5 attachments and only 3 attachments were delivered and 2 attachments...

Order 2pair of curtain and recived only 1picee. 1curtain pieces missing and one pair also missiing...

Hello,

I have ordered mobile phone from jiomart on 25.10.2024 and done payment on same day.

but till today i.e 05.11.2024 i didnt get my product also not getting any update of same . also not able to cancel the product for money.

order id id :[protected]M

i am in trouble please do something useful.

sanket

I ordered an badminton from jiomart on 19th October to gift it to my brother as today his birthday through online payment. The estimated delivery date was on 23rd to 24th october. Till now I haven't received the product. The order delivery status is changing day by day. I raised many complaints by 24th October onwards.I'm calling the customer care everyday and asking for order status. They are saying they can't give a confirmation on the...

On 18th September 2024 I purchased jiobharat K1 karbonn 4g keypad phone through MyJio app.
The website mentioned that the phone supported Jiopay UPI payment to send and receive money.
But when the phone was received app was not seen installed in the phone.

I raised a request to return the product. The return request was later rejected.
The reason for the rejection was that I did not attend the call. The call was automatically rejected as it was a spam number.

I tried to return the product again, but the option was unavailable in the app.

Contacted the customer and they told that since I did not attend the call, I will not be able to return this product.

I have returned the 2 products that I have purchased on jiomart.
I got the delivery of the products on 17th and 22nd May 2024 respectively.
I have returned the products on 22nd and 28th May 2024 respectively, but till now I didn't get my refund.

I am a regular customer of Smart Bazar, first time i had placed an order through Jio Mart app, received the materials 2 days later.

I have opened the fortune 10kgs rice today and found stale and smelling chunk rice inside the sealed packet. I have been trying to contact customer care dept. but toll free number is not reachable to customer care executive.

Please help me as soon as possible, i have a cancer patient at home, need rice at home for feeding.

Please treat this as urgent.

Complaint against
Jio Mart
Online grocery shop
Mumbai

Subject
Very rude behaviour arrogant attitude of jio Mart delivery people, rohingya delivered items on floor and damaging them, delivery COD order but never bring any change and consequently always creating scene. And when opposed, we face rude and arrogant attitude. And the most bitter parties still after complaining to the jio Mart the persistently sleep over our complaint with no action against such delivery people.

Our grievance stands as follows sent to jio Mart but no response no accident by them. Making the liable to be penalized by the consumer court under the consumer protection act 1986.

The following order was delivered today and the person who has delivered was found very rude. He is not Deepak Kanojia as mentioned in the following delivery note. Mention his name and the action taken by the jio Mart against unacceptable rude behaviour he shoes every time.
In case No action is found to be taken we would be constraint to take the action at our end as permitted by the consumer protection act 1986 whereas the act says it is the company who responsible to compensate for all the misdeeds of their workers.
RK Agarwal
Your delivery message stands as follows.

Thank you for ordering from JioMart your order #[protected]A has been dispatched and will be delivered by Delivery Associate Deepak Kanojiya [protected]. Please pay Rs. 309 to the delivery agent. To pay via UPI or other modes, ask Delivery Associate for details. Your Delivery Confirmation Code is 2589. Track your order on https://t.grab.in/?5ff0306352

It seems there is no action at your end again the rude behaviour of your delivery person. Therefore being constrained we are referring the matter to the consumer court to demand heavy compensation for all the trauma and harassment we have to face duty your delivery man. Make a legal note, as per the law it is the company that is JioMart which is completely responsible for all the misdeeds, committed by their workers during their duty working hours. And the legal action would be obviously and entirely at your risk cost and consequences as per the consumer protection act 1986. Your no action reflects your deficiency and negligence not tolerable in the law but punishable with heavy compensation make a legal note of.
RK Agarwal

I am having an issue with my laptop battery and I need it to be replaced. However, I require my invoice with the service tag for the replacement process. Unfortunately, the service tag was misprinted on the invoice. I raised a complaint regarding this on March 27, 2024, and was informed that the issue would be resolved by April 1, 2024. However, it has been over a month, and no solution has been provided yet. if no solution will be given...

On April 21, 2024, I placed an order for a Pigeon electric kettle 1.5 ltr with the order ID[protected]M. The product was delivered to me on April 24, 2024.

Upon receiving the product, I discovered that the electric kettle is not functioning properly. Despite the indicator blinking, the kettle fails to heat water. Consequently, I immediately initiated a return request on JioMart, hoping to receive a replacement for the faulty item.

However, to my disappointment, my return request was rejected by JioMart. Their response instructed me to visit the Pigeon service centre for resolution. Regrettably, due to my current employment with the Border Roads Organisation (BRO) and my remote posting in Solang Valley, accessing a Pigeon service centre is not feasible for me.

I have attached relevant documentation, including the order details and communication with JioMart, for your reference. Given these circumstances, I am reaching out to seek your intervention in this matter. I kindly request your assistance in ensuring that I either receive a replacement for the defective electric kettle or obtain a refund for my purchase.
I appreciate your prompt attention to this issue and look forward to a swift resolution.

Thank you for your assistance.

Sincerely,
Ashish Kumar Verma
Email id - [protected]@gmail.com

Money deducted order not confirmed

Hi Team,

This is 4 th time I am raising this issue. Already 3 complaints has been resolved with
out proper resolution.

Details are as follows.

Ref ticket reply:

As we checked transaction against (order ID/Txn no[protected]A ₹808.00 10 Mar 2024, 12:46 20240310010950000973566839647619063 UPI PAYTMPG Payment Failed[protected]A ₹808.00 10 Mar 2024, 12:45 20240310010960000973566631978990748 UPI PAYTMPG Payment Failed has been failed, request you to check with source account from where you have made payment.

The above provided resolution is not correct and the Issue not resolved yet because the payment was done in cash to the delivery boy as it was a COD order. The above online payment was failing on 10 march, so I requested for COD and delivery was done on 11th march. Paent was done to delivery boy in cash.

I am getting worried on trading with Joi in future seeing the customer care response and care less atitude on providing resolution. For Rs 172, I had to raise 3 tickets and this is the 4th attempt. Is this acceptable?

Regards,
Ravindra
[protected].

JioMart's service falls short of expectations. Delivery times are inconsistent, with frequent delays, and customer service is virtually non-existent. Product quality is often subpar, and items arrive damaged or spoiled. The website interface is clunky, making navigation frustrating. Overall, a disappointing shopping experience that lacks reliability and quality.

Fraud Website Link: https://www.jiomart.com/

I placed an order with Jiomart on 5th January 2024. Today is 3rd March 2024, and I'm still facing issues with my order. Despite Jiomart's policy stating that products can be returned within 7 days, I received a faulty product. When I tried to return it through the Jiomart website, I couldn't find the option to do so in the order list.

I reached out to Jiomart customer care multiple times, and each time they assured me that my issue would be resolved in 2-3 days. I have sent more than 25 emails to Jiomart support and made over 25 customer support calls, but my problem remains unresolved.

Today, when I called Jiomart customer care again, they said they would work on my issue. This has been a frustrating experience, and I urge all my friends not to order from Jiomart. It seems to be a fraudulent company that sells defective products and doesn't honor its return policy.

Please help me by not ordering from this company and supporting me in returning my item.

Hello Sir / Ma'am,

Namaste!

Iam Kartik Sarwan Ordered products from Jio Mart but not yet received the refund I have ordered by products on 10th feb, my money was debited from account but orders were not listed in the jiomart portal. Connected with the Customer support they told you'll get the refund with in 7 days still not received Please Help me out in this.

Order number :[protected]W it was return picked on Fri, 02 Feb 06:22 PM and Return Completed on Mon, 12 Feb 04:52 PM. Till the date of 22 Feb 2024 the refund not processed in the jiomart merchant side. I shared the bank details with canceled cheque lief image and ticket was raised Ticket ID :[protected]. This was marked resolved status without providing no solution. I have never seen in my life this type of fraud JioMart merchant.