Jiomart Complaints & Reviews

On 15 January I ordered few product that cost 996.80 rupees and the amount deducted from my account and on the other hand the app shows that the order is declined.. I mailed and received that I will get my money back within 7 working days... today is 24th January and I didn't get my money back. So please do something. This makes jio app untrustable.

Order id[protected]A
Shipment id[protected]J
Placed on 17th Dec 2021, expected delivery date 25th Dec 2021 still not delivered.
Very Poor service, product not shipped yet. After many call backs and many tweets they agreed to cancel order but neither they cancelled order nor they refund money to account.

I have placed order for power bank and order is sucessfully placed...however same is marked as cancelled after 2 day without any reason... If there is any reason to mark cancellation than why same is not informed to me????????

This is not expected at all. Multiple of Emails and calls still mo refund received
Paid & Amount Cut off & Order declined.
Waited for 7 working days.
Everything is mentioned in photos
Still making fake promises and same script dialogue.
I’m done with this .!
Help me for the same

Dear Team,
I was order grocery products on 9th Jan 2022 on jiomart, order declined, money deducted from my Paytm account but refund yet not received. I have done all requests for refund with jiomart customer care on calls and emails, but my problem not solve. Screenshot is attached for your reference, please do the needful and refund my money as soon as possible.
Thanks
Bharat
[protected]@nomail.jiomart.com...

I ordered grocery with Order Number[protected]W,
This was a prepaid order. I was not available at home and the delivery person wrongly said that this is COD and collected INR 750.
There is absolutely no response or resolution from Jiomart what so ever even after emailing and calling multiple times.
.
Should never trust Jiomart ever.

Absolutely felt cheated

Order Number
[protected]W

Ordered 2 KG of cheese whihc had price of 741.

But delivered 200gm of cheese.

Raised complaint numerous times since but everytime they close the ticket by mentioning that they have provided replacement.

But in reality nothing has happened. They have not even called me once.

Pathetic customer service.

Will ask eevryone I know not to use jiomart if this complaint is not resolved quickly.

Order is not delivered keep chasing no response from the customer care team.

Ticket No:[protected]

No response

I have placed a order ref #[protected]A dy. 01.12.2020 with bank ref no TXN[protected] for Rs 573.39 on dt. 01.12.2020 to Jio Mart, the transaction was failed but amount has debited from Lazypay account, I have contacted many times with Jio Mart and Lazypay, Jio Mart is telling transaction failed so you can contact with your bank, Lazypay is telling transaction has successful transferred to merchant so you talk with the merchant. I don't understand what to do. It's already more than 45 days I have not received my refund.
Regards
Chittaranjan

I ordered on Jiomart on 15 January for 443 rupees but not received money on order declined. However money is debited from bank and Jiomart is not responding for money refund

I ordered few items in jiomart on 31 DEC 2021, and the order got declined and i didn't received the amount till today 17th JAN 2022.

when I am reaching customer care, they said they would refund in 7 days, but no help yet.

Now the declined order is removed from their app and i only have the transaction id of money getting deducted from bank account.

Please help !!!

Since last seven days I am not able to sign in ti jio mart app.
it says : invalid login and invalid otp
pl do needful.
my no is [protected]

My registered number with jiomart is [protected]. I have ordered on jiomart on 24th dec 21 via order no[protected]A. They have not delivered product not cancelled it just technical return it on 5th Jan 22.After that when I contacted they told me you will get refund in 7 working days. I didn't get the refund then I again contacted them on 14Jan 22 they have taken complain and said in 48 hours it will be resolved. Not resolved again contacted again they are telling will resolve in 48 hours. Neither they are giving explanation for this. So please look into this.

I had placed and order on 3 January 2022 but still I have not get my order. I have already registered many complaints (3-4) in Jiomart app and also done many calls on customer care they always said sorry we can't do nothing .And still I have not getting any solution from there end.

I ordered a whole of 4items of ₹193 but only 3 items were delivered to me. (Sarvottam physically refined rice bran oil 1L is missing from the packet of ₹132). How can I be helped out?
Shipment ID:[protected]A-01

Three of the products are in out for delivery status since so many days (Morethan 20 days). Contacted customercare through app, email and through call but no use. They blame their third party vendors instead of solving the issue.
They will not even look into the tickets which are raised through app.

I am facing login issues with my registered mobile number in Jiomart since last 4-5 months. Several telephonic and email complaints have been lodged with the company and nothing has been done. Moreover I have unused money lying in the wallet but since i can't login so this money cant be used. The company is also not transferring the wallet money to my original bank account.

My recent complaint number is [protected] dtd 15.01.2022

Looking forward for a legal help from you since company is not responding.

My order no[protected]A product quality very poor. It is just waste of money

I received an order that was three days late, on 13th January 2022, and opened it today (14th January 2022). I did not try to check the state of the product because I believed it would be in good condition, as any other person would. But when I did open the bag, to my dismay, the products are damaged. They are damaged beyond the point that I feel uncomfortable consuming them. I ordered a few packets of chips and a few boxes of biscuits. The chips packets are not damaged, however, they too like the biscuit boxes are covered in some oily substance for whatever reason. All the products are covered in the oily substance. I ordered 5 Milano biscuit boxes. They were at the bottom of the packet so I couldn't see all of them. That is why I ate one box today. That box was also covered in the oily substance but I paid no heed because I thought it would be a one-off issue. However, as I looked for more biscuit boxes, I found out that two of the boxes were in bad condition. Both were worn out from different sides and were torn in some areas. To make matters worse, the box that I did decide to open (which was in bad condition) also had a dead insect inside it. One of the biscuit packets (out of the 6) had a disgusting dead insect stuck to it. I want compensation to be in the form of a refund (for the products I want to return, that being the 4 Milano boxes left) and I want discount for future orders (if any).

I made order and payment on 19th Nov.'2021 some items was unavailable of which refund was given to me on 23th Nov.'2021. Then balance order automatic return on 25th Nov.'2021. I made many complaints from 29th Nov.'21 vide complaint No. [protected] but still did not return my small amount. It is strongly recommended to do strict action against JIOMART as it is clear they don't want to refund the amount. All details are with them and its more...