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Jiomart Complaints & Reviews

www.jiomart.com
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Updated: Mar 21, 2026
Complaints 927
Resolved
79
Unresolved
848
Bad 😕 It seems that Jiomart has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Jiomart reviews & complaints page 36

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A
Ayushi Bhamat 1
from Anand, Gujarat
Jan 30, 2022
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Address: Mumbai

I ordered 13 products and payment was done then on the app the order declined and money was deducted from my account on the app...I emailed, tried to call customer care they told me that I will receive my money back within 7 working days...after 1 day the order details disappear and yet I haven't received my money back
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    A
    Akshay Jalakanta
    Jan 29, 2022
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    Address: Mumbai

    I cancelled an order worth Rs. 444.18. The refund was broken down into Refund 1 worth Rs. 361.61 which I received but Refund 2 of worth Rs. 82.57 for Order ID:[protected]M was not provided to me. It has already been a week and no response from customer care of Jiomart. Kindly look into it at the earliest.
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      M
      manishsingh1508
      from Gurgaon, Haryana
      Jan 29, 2022
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      Have place grocery order on 22.01.22 via Jiomart app. After delivered grocery item, found that one item is missing and another was placed me in small pack. I called on customer service number but their casual response that the item will get deliver till 28th then date extend to 29th jan, 22. But my problem was not resolved till now.
      Very Very poor and pathetic service of Reliance own Jiomart.
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        R
        Rajeshwari24
        Jan 28, 2022
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        I ordered two thing from jio mart on 15th of January the amount debited was 138.22 rupees. I made the transaction through phone pe app. I also sent a mail to their cs team but refund was not provided. Below I am attaching the order and transition detail screenshot.
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          G
          Gangam Bala Krishna Reddy
          Jan 27, 2022
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          Address: Jio Mart online app

          I have ordered groceries on 25.01.2022 ( order no.[protected]A)and prepaid for total amount of 3784.09 for 24 items. But jiomart has informed that 3 items were shortfall and refund process started. On 26.01.2022 delivered my order but found that total 8 items were missing in it and immediately I raised complaint about missing of items and ticket no.[protected] was alloted. And I called to customer care they informed me that as you already raised complaint in jio Mart app we will process and solve the issue. But I found that only they have started refund process for 4 items only and the complaint status shows complete. Out of 8 undelivered items only 4 items refund process started. But I did not receive any amount as refund to my account till now. I think jiomart is cheating the public without solving the issue. I request you please solve my issue as early as possible.
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            K
            Kapil galwani
            from Gandhinagar, Gujarat
            Jan 27, 2022
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            Address: 35, NEELKANTH BUNGLOWS-1,

            In reference to an order number[protected]A, I have ordered ARIEL MATIC FRONT LOAD and received ARIEL MATIC TOP LOAD as shown in an attached photographs. I called JIOMART 10 times and raised my complaints 4-5 times, But they never help me and sometime cut my call without responding. I got mentally disturbed due to this company, Looking forward for your response on urgent based.

            I am helpless now.
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              K
              Krupali Pawar
              Jan 25, 2022
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              Ordered items-status showed returned and no refund received

              I ordered items from jiomart worth rs 2000, order got returned due to their technical issues and i still didn't received refund yet....
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              K
              kmp1
              Jan 24, 2022
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              Address: Jio mart,vesu,surat

              When i had order on 22.1.22 with order no.[protected]A at that time all items are available in your store and when delivered time on 24th the 50 % orders item cancelled sand send msg for refund of money within 5 to 7 days.
              I really sock that the service of jio mart is total waste of time.its a cheating with customer to take money and use for a weak before back to him
              I want my cancelled order items with this order items order
              Otherwise i will complain your high authority
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                A
                Ayushi Bhamat
                Jan 24, 2022
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                Address: Mumbai, Maharashtra

                On 15 January I ordered few product that cost 996.80 rupees and the amount deducted from my account and on the other hand the app shows that the order is declined.. I mailed and received that I will get my money back within 7 working days... today is 24th January and I didn't get my money back. So please do something. This makes jio app untrustable.
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                  J
                  jignesh yadav
                  Jan 23, 2022
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                  Address: Mumbai, India

                  Order id[protected]A
                  Shipment id[protected]J
                  Placed on 17th Dec 2021, expected delivery date 25th Dec 2021 still not delivered.
                  Very Poor service, product not shipped yet. After many call backs and many tweets they agreed to cancel order but neither they cancelled order nor they refund money to account.
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                    K
                    KC@
                    from Bhavnagar, Gujarat
                    Jan 23, 2022
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                    I have placed order for power bank and order is sucessfully placed...however same is marked as cancelled after 2 day without any reason... If there is any reason to mark cancellation than why same is not informed to me????????
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                      S
                      Sachin Amal
                      from Pune, Maharashtra
                      Jan 22, 2022
                      Resolved
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                      Resolved

                      This is not expected at all. Multiple of Emails and calls still mo refund received
                      Paid & Amount Cut off & Order declined.
                      Waited for 7 working days.
                      Everything is mentioned in photos
                      Still making fake promises and same script dialogue.
                      I’m done with this .!
                      Help me for the same
                      Jan 23, 2022
                      Complaint marked as Resolved 
                      Refund Received
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                        B
                        Bharat_Jawa
                        Jan 21, 2022
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                        Resolved

                        Order declined, money deducted, refund yet not received.

                        Dear Team,
                        I was order grocery products on 9th Jan 2022 on jiomart, order declined, money deducted from my Paytm account but refund yet not received. I have done all requests for refund with jiomart customer care on calls and emails, but my problem not solve. Screenshot is attached for your reference, please do the needful and refund my money as soon as possible.
                        Thanks
                        Bharat
                        [protected]@nomail.jiomart.com...
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                        B
                        bojaraju
                        Jan 20, 2022
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                        Website: www.jiomart.com

                        I ordered grocery with Order Number[protected]W,
                        This was a prepaid order. I was not available at home and the delivery person wrongly said that this is COD and collected INR 750.
                        There is absolutely no response or resolution from Jiomart what so ever even after emailing and calling multiple times.
                        .
                        Should never trust Jiomart ever.

                        Absolutely felt cheated
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                          S
                          Syed Ansar Asif
                          Jan 19, 2022
                          Resolved
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                          Resolved

                          Address: Iqbal Plaza #9-4-116/2 , FLAT NO.- A1, 2nd floor, BALREDDY NAGAR , NR. RELIEF HOSPITAL , TOLICHOWKI

                          Order Number
                          [protected]W

                          Ordered 2 KG of cheese whihc had price of 741.

                          But delivered 200gm of cheese.

                          Raised complaint numerous times since but everytime they close the ticket by mentioning that they have provided replacement.

                          But in reality nothing has happened. They have not even called me once.

                          Pathetic customer service.

                          Will ask eevryone I know not to use jiomart if this complaint is not resolved quickly.
                          Jan 20, 2022
                          Complaint marked as Resolved 
                          Refunded amount to wallet
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                          Ordered so many products and jiomart delivered wrong product. Instead of complaining so many times, stupid answers from the support. Never buy from jiomart.

                          they are not refunding the amount for dettol handwash and Mc smiley which was missing in the delivery.

                          Logged so many complaints with no response.
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                            J
                            Jitendra_76
                            from Delhi, Delhi
                            Jan 18, 2022
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                            Order is not delivered keep chasing no response from the customer care team.

                            Ticket No:[protected]

                            No response
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                              C
                              Chittaranjan09
                              Jan 18, 2022
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                              Address: Bhubaneswar

                              I have placed a order ref #[protected]A dy. 01.12.2020 with bank ref no TXN[protected] for Rs 573.39 on dt. 01.12.2020 to Jio Mart, the transaction was failed but amount has debited from Lazypay account, I have contacted many times with Jio Mart and Lazypay, Jio Mart is telling transaction failed so you can contact with your bank, Lazypay is telling transaction has successful transferred to merchant so you talk with the merchant. I don't understand what to do. It's already more than 45 days I have not received my refund.
                              Regards
                              Chittaranjan
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                                M
                                Maharishi Trivedi
                                Jan 17, 2022
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                                I ordered on Jiomart on 15 January for 443 rupees but not received money on order declined. However money is debited from bank and Jiomart is not responding for money refund
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                                  A
                                  abhijeetsanabad
                                  Jan 17, 2022
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                                  Address: Jiomart, Mumbai

                                  I ordered few items in jiomart on 31 DEC 2021, and the order got declined and i didn't received the amount till today 17th JAN 2022.

                                  when I am reaching customer care, they said they would refund in 7 days, but no help yet.

                                  Now the declined order is removed from their app and i only have the transaction id of money getting deducted from bank account.

                                  Please help !!!
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                                    N
                                    Naresh Dhamelia
                                    from Rajpipla, Gujarat
                                    Jan 17, 2022
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                                    Address: surat gujrat

                                    Since last seven days I am not able to sign in ti jio mart app.
                                    it says : invalid login and invalid otp
                                    pl do needful.
                                    my no is [protected]
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