Jiomart Complaints & Reviews

I have ordered a kelvinator electric kettle on jiomart app on 22.1.2022, the same was delivered on 25.1.2022, but the product was damaged. after that i contacted customer care of jiomart so many times through email and toll free number, but every time they replied that kindly allow some more time for satisfactory resolution. till today they neither replace the damaged product nor get back and refunded the amount for the same. order id is[protected]A-01. It is really a worst experience from jiomart.

I Raise 2 complaint true Jio mart Registered Email id, 1 complaint I raise 29th jan 2022 and 2 complaint I raise 30th jan 2022. Still I didn't get any update. When I call customers Care executive they told can i put your call 30sec and they disconnected my call this things jio Employees doing with customers.
I attached both complaint Screen shot.

Dear Sir,
I placed my order on 26th Jan, 2022.
Following details noted from the JioMart App about my order status
Order No :[protected]A
Shipment No :[protected]J
Order Date : 26 January, 2022.
Order Status: Arriving By 1 Feb

Please note that JioMart App is still showing ( even today on 10th Feb, 2022) order to be delivered by 1st Feb, 2022.
I requested JioMart customer support by phone to cancel and REFUND my amount many times in the last 7-8 days .
Every time Customer support got a standard reply that my complaint in progress and Team is working on it.
Even today morning ( 10th Feb, 2022) also i called the customer support and reply was the same. They are neither solving the issue nor updating me.
Simply they have not done any progress as can be seen from the order status on the APP.
I request you to intervene as they are not entertaining my REFUND request nor Delivering the order.

Recieved incorrect product: 3 Pasta's for Order Number: [protected]l7746A-01

I have incorrect product which is not required 3 yipee masala pasta, for which I have raised ticket: #[protected] ordered from mobile number: [protected]. Having order number:[protected]l7746A-01

Attaching picture of yipee masala pasta recieved for your reference.

Request you to kindly arrange pickup and refund my amount these 3 Pasta's

Expecting a quick response from your end.

I am getting only ticket id's and not resolution from the [protected]@jiomart.com or from the help section of ticket inside the app.

Thanks & Regards,
kumar Kishnani
[protected]

I was placed order on 25th Jan and from 28the January order status showing "Out For Delivery" but still not received.

I have raised complaint on App as well as email more than 7th time. but still not get any resolve. every time getting reply "Sorry" else nothing.

[protected]A

I have also request to cancel my order and refund my money but they not agree. now its very frustrating for me and it seems they are running a fraud business.

Had ordered Rice on 3rd Feb 2022 along with other groceries, but have received the product on 6th Feb 2022, but Rice was missing, I informed the delivery agent the same. He told he will update me and speak to his manager next day, which he didnt and also me calling the Rep repeatedly on 7th Feb 2022, to which he said many lies of manager being busy, in meeting, shared the ordeal etc, but nothing was updated, again on 8th Feb 2022 I called the Delivery rep many times and still am waiting for my 10Kg bag Rice of Wada Kolam.

Later Mr Ganesh connected me to the Manager Saif and he too assured me the issue will be solved and gave another person number to speak too.
I have logged the complaint under JioMart app, twice, the first i had logged complaint on 6th Feb, but now its not showing and again i had
logged a complaint and the issue is pending to be addressed.

Delivery Rep Name- Ganesh Singh
Manager Name - Saif
(Borivali Mall)

Annapurna Mahalakshmi
Sun, Feb 6, 8:08 PM (2 days ago)
to JioMart

Order Details
Name
Rupakula Annapurna
Order Number
[protected]W
Shipment Number
[protected]W-01
Order Date
10 January 2022
Product Total
₹1, 225.00
Order Amount
₹1, 225.00
Invoice Number
TUB[protected]
Invoice Amount
₹879.00
Refund Due
₹346.00
Payment Mode
PREPAID

The amount 346/- was refunded. The other amount 879/- the order was not delivered to us. We spoke to your persons and the said it is delivered at a wrong place and the amount of Rs 879/- will be refunded.

Its almost one month you are not solving the issue. We are really fedup with Jio.

Regards

R Kasi viswam

Dear Sir,

I am regular customer of JioMart. However, I am facing my 4 order delivery issues. they haven't delivered 4 Orders. Please find the below for details.

1. Product Name: Anjeer 100% Natural Dry Figs/Anjeer 1Kg
Order Number:[protected]A
Order Date: 25th Jan 2022
Invoice Amount: 859/- Rupees
Payment Mode: Prepaid
Shipment ID:[protected]J

2. Product Name: Healthy Feast Original Saudi Arabian Dates 400g (Pack of 2)
Order Number:[protected]A
Order Date: 25th Jan 2022
Invoice Amount: 270/- Rupees
Payment Mode: Prepaid
Shipment ID:[protected]J

3. Product Name: Monkey 555 Pink Sweep Medicure Natural Grass Broom 117 cm
Order Number:[protected]A
Order Date: 30th Jan 2022
Invoice Amount: 190/- Rupees
Payment Mode: Prepaid
Shipment ID:[protected]J

4. Product Name: Sepla Stainless Steel Round Oil Pourer 1050 ml with Handle (Set of 2)
Order Number:[protected]A
Order Date: 30th Jan 2022
Invoice Amount: 709/- Rupees
Payment Mode: Prepaid
Shipment ID:[protected]J

Also Attaching the screenshots of the above Orders.

I am not getting any update or calls from the JioMart team on above products.
I am requesting you to take this complaint and resolve my case.

Dear Team,

All of a sudden I have been getting calls for delivery since I over the complaint.

Telling me that I pressed the delivery option by mistake you have to read the call or I will lose my job.

Jiomart is responsible for this whole incident. Even now he has created a drama-like story with delivery boy that the delivery boy is wrong.

Even at the senior of delivery boy to me, his name is Athindra Sarkar. He called me and said the same thing that his job will be gone.

Maybe this story is a whole sort of story about Jiomart trying to impose his guilt on a delivery boy.

I think you will stop the drama and give me the pending orders even with the same discounts that I have ordered.

The delivery boy name ROBIUL ISLAM.
SENIOR - ATINDRA SARKAR.

.
Also as per delivery boy, I think this incident is being made small by the delivery boy and he is making various problems but he has taken it for some personal reason and he knows that I have no objection but I have not taken it. I have made it clear that I will not take it.

I have no objection to who is doing what with my thing and what will happen outside but I did not take the products.

I say again that it is important to stop such gimmicks because they are mistaken and think they are too smart.

I keep saying that I will leave the job until the end with higher and higher authority with all evidence.

It is important to keep in mind that if customers have to deal with such a situation or even a situation that we cannot even imagine.

Please revert back.

Order id -Order no[protected]A

I ordered dry fruits on 18 january 2022.
Delivery Date was 24 january but not delivered yet, its 7 Fab 2022. I raise complaint many time on customer care. they said we will resolve this but item is not delivered yet. I need refund now because that item which i ordered was for a purpose. Now i dont need that item because i bought it from somewhere else.

Dear Team,
I was order grocery products on 14th Jan 2022 at 3pm - 4pm on jiomart, order declined, money deducted from my STATE BANK OF INDIA by PHONEPE but refund yet not received and amount is (Rs586.98) . I have done all requests for refund with jiomart customer care on calls and emails, but my problem not solve. Screenshot is attached for your reference, please do the needful and refund my money as soon as possible.

Thanks
vasu kwatra

Hi Sir Madam,
I had placed order no- [protected]A, Dtd 26-01.2022. The same order was delivered on 28th Jan.'2022. Out of 14 items, 1 item was received in damage condition & I had highlighted to the customer service by raising a ticket - [protected]. Without any correspondence, they closed the said ticket. After continuous follow-up, i got a call on 1st Feb.'22 from their customer care department ( [protected] ) that to send the pictures of the damaged product. On her request, immediately i sent the pics. on very next day, got another call[protected] from customer care that it will be replaced very soon. Now they are not responding to my complaint & am still waiting for replacement. Neither am able to purchase nor am able to use.
Cust care No[protected], Mail Id - [protected]@jiomart.com

All the jars have problems and the grinder does not have Power what a waste of time and money

Dear Sir/Madam,

I have ordered few things in Jio Mart on[protected] and billed ₹410.98. I have paid the amount through PhonePe App and the amount was debited from my account but the order was not placed and it's showing declined.
I have also attached the screenshot of the Phonepe App and Bank Statement for your reference.

We have ordered the grocery and FMCG items from jiomart as they were cheaper so we ordered it from there. And they have not given us the order which we ordered ..and placed some different items on it . And nor they are returning it neither they are giving us the items which we have ordered

Dear Team,

I haven't received any order but still showing delivered.
This is very illegal .
Its should be reported by the consumer forum for this type of experience from JIO .
Its very pathetic situation in India.

I was very hurt to get such services from Jiomart. I placed the order on the 1st and I booked the order with 30% discount. The order was supposed to be given to me on the 3rd but it was written on the date 5th February, I may not have any objection to that. I received a sms this morning and my order was cancelled. All of them will deliver Rs. 41 items instead of my order value was Rs.505.80. Now I'm talking about what it means to use this far. What good is a web site if it simply "blends in" with everything else out there? On the day of the offer, jiomart said loudly with their site also proportion areas, "I will give it, I will give it." Then you will want to cut it. I will not listen to this. I want things even if they are offered at a price. This is not acceptable issue. You can't play with human emotions. We think one day jiomart will be amazon or flipkart but as per this experience just horiable. I want full of justice with anyone not playing with customer that way.
Thanks,
Raju Sen.
Order no[protected]A

Hi, I purchased 4 garments under order id[protected]A on 4th Jan, 2022 worth Rs.2060.

On 8th Jan, 2022 I raised a return request on portal and a pickup guy was assigned but he never came for pickup.

Since then I have contacted JioMart atleast 5 times through phone, email and app but still pickup is not done.

Hi, iam popuri damodararao. My jiomart order[protected]A was declined on[protected]. Ipaid the amount Rs 728.81 from savings account of BOB through Gpay . Iam attaching the jiomart order and transaction. Please do the need ful

I purchased from jiomart on 7th Jan and payment was done.But the order was cancelled by jiomart. I complained to jiomart team through Email.But they don't respond at all

Respected
I ordered on date 01.02.2022 which order number is[protected]A.which my contact number is [protected].but some why reason 1 item had cancelled pathetic.but no problem it was happened.now my item price was Rs.167.00 but today I received my order and my return amount was I received Rs55.40.How this was happened.refund my amount Rs.167.00
kindly solve this as soon as possible.
thank you