Jiomart Complaints & Reviews

I had ordered figs worth 490/- on[protected]
Attaching screen shot of my order which was made on 10-12
Due to delayed delivery I refused/rejected order on delivery on 15-12
And I still have not received refund.
Kindly make delivery faster and do needful for the same.
I have registered multiple complaints and emails to customer care but no one is responding and telling same answer that order status is not changed.

I ordered 14 items from Jiomart website my order no is[protected]W
I received 8 items and the order was delivered in a scooter by a lady.
She told some items are not available and I will get refund. But I became suspicious seeing three costly items are marked ticked in the bill as if delivered. The items are
Fortune Sunlite Refined Sunflower Oil 5 L x 2
Good Life Sugar (S) 5 kg - 1.
for other three small items I received refund. But for the above mentioned items I have been raising my grievance, but there is no response from that side.
It is cheating either by their firm or by the delivery person. normally a delivery person cannot deliver heavy items in scooter.
I humbly request the forum to help me get this issue resolved

This is with respect to below orders (done on 27th Nov), where return pick hasn't been for 2 orders, and refund hasn't been provided yet for the order already returned. I have called customer support more than 10 times in the last 30 days or so, and every time I was given assurance that it will be resolved in 48 hrs, but nothing happens then, and then the same story repeats. I have sent emails to their level 2 team, but there also it's same story. I am frustrated with their response.

Registered Mobile Number: [protected]

Order Id#[protected]A
Zip Front Hooded Sweatshirt with Kangaroo Pockets
Amount: Rs. 381.41 (Return pick up not done)

Order Id#[protected]A
Printed Sleeveless Kurta With Dipped Hemline
Amount: Rs. 247.13 (Return pick up not done)

Order Id#[protected]A
Polar Fleece Zip-Front Sweatshirt
Amount: Rs. 403.08 (Item returned, Refund not done)

If they don't want to pick up their product, please ask them to return my money for the un-picked products, and refund for the last one.

In mail, they responded back saying they have raised a complaint and ticket no. is [protected], but I really don't know if they are doing anything, because it's same story from long time.

Regards,
Amit

I have ordered a product and it supposed to be delivered by 20Dec2021. I yet to receive the product and i am not getting proper response from the customer care and they disconnecting the call in between without any solutions. I have waited more than 4 days. Kindly look into this issue

Order Date 20 December 2:13 pm.
Deliver on 21 December 3:13 pm

Name :MIVIN ELDHOSE
Order Number:[protected]A
Shipment number:[protected]A-01

Product total:1051.34rs
Invoice number :TNM[protected]

ITEM NAME: Fog Spray

I have still not received my refund for the item that was not
delivered to me (One item worth Rs 270) in my order[protected]A
done on 26th Oct.

Jiomart guys have been saying that refund has been issued but Freecharge
has no information about such refund.

I have ordered on 15th, out of 15, was not happy with 5 products, so many times called and mailed, but issue didnt solved

I had placed 2 orders on JioMart on 12th and 13th December 2021 respectively. The delivery dates given was 16th December. But in the evening of 16th I received a call from JioMart customer care that they cannot deliver on 16th but can do it on 17th of December, for which I accepted. In the morning of 17th I received a message from JioMart that both my orders got cancelled and that they have initiated for refund of the same without giving any reason for cancelling the order. I complained to the customer care but didn't receive any satisfactory response. The person on the other side said that the orders got cancelled because of some technical issue without giving any specific reason. This same issue happened with one of my friend also few days back who placed an order for above Rs.5000 /- but they cancelled his order after 2-3 days by taking prepaid order beforehand. I think they are making minting money from customers through earning by way interest received from keeping customers money for somedays in Bank and after cancelling their order and refunding back after keeping the amount for 1 week or so. This is their way of making fool of customers and earning illegal money by way of interest credit.

I have ordered the product with pre-paid. JioMart accepted order and later on cancelled it.
Ticket No:[protected].
I have complaint this to JioMart but no one is resolving this query.
It has been more than 20 days.
JioMart order :[protected]A-01

I have ordered from jiomart on 3rd October 2021 but the order failed and my money was deducted so i complaint jiomart customer care and wrote a mail to jiomart customer care and complaint it 18 to 20 times but did not refund my money
my bank clearly mention the amount (credit) settle jiomart account on 3rd October 2021
transaction no.[protected] and reference no. kpg-[protected]

Request for exchange of item.
Product was picked on 28th november 2021 and still refund/exchange not received yet.
Contacted customer care on over 100 emails and above 30 calls no resolution till the date. Daily on email they are updating asap and on call saying that it will resolved in 24 hours but 20 days have passed away but still not initiated the refund as well as not received the exchanged item as well.

Order id:[protected]A
Complaint no: [protected]

I ordered 3 it's for a amount of 105 rs it has been declined suddenly, the amount didn't refunded, please refund my money

Dear Sir / Madam,

I have placed an order for 'Chennai Gate Rajabhogam Ponni Rice 25 kg' but they delivered the wrong and damaged product 'Moongil Ponni Rice'. The product is contaminated with some oil so I am afraid of donating to poor people as well.

I have asked the same with the delivery person, I got a reply that he cannot accept the product back and guided me how to raise a complaint in the Jio Mart App. I raised the complaint on November 24 immediately after delivery. Every time I called customer care, they promised the product would be replaced in 48 hours without any action in place.

My order details are as follow:
Order No.:[protected]A
Order Date: Nov 23, 2021
Delivery Date: Nov 24, 2021
Complaint Date: Nov 24, 2021

The call details are as follow:
November 24 – [protected]
November 25 – [protected]
November 27 – [protected]
November 30 – [protected]
December 2 – [protected]
December 3 – [protected]
December 10 – [protected]
December 11 – [protected]

I am not sure why there is no reply or action on this. Kindly check and let me know if I have to provide further information.

Regards
Srinivasan +91 [protected]

Dear sir
I Rahul Raj having a login id in jio mart application with contact no. of [protected]. On 29 November 2021, i was trying to buy some products from jiomart and i paid Rs. 590.90 after some discount. My account got debited but order was not booked . At same time, i make complaint to jiomart, they told me it will refund within 7 working days but i continuously followup with jiomart, they told me its in process . But today[protected] they are saying contact your query has been resolvedplease contact with bank they will refund your amount. I already contact with bank, they are saying amount credited in jiomart account. So only they can refund this.
These are the details below

Amount:- Rs. 590.90
Date:- 29 Nov 2021
Transaction I'd :- IIN/PAYTM/[protected]/11/[protected]
Source:- paytm
Please find the attachment which shows my account debited and account debit message.

My order has been returned without being notified to me and those were two prepaid orders. No one called me and they have just returned my orders. How can they do this?
Order no.
[protected]A
[protected]A

We ordered a pressure cooker on 14th October it was cash on delivery so we paid rs 1749 . But it was defective so we immediately logged a complaint on the site of jiomart at first the delivery boy came and refused to take away the product. Later on after a month or so they took away the pressure cooker it's already December now and jiomart has not gave us our refund yet. Either we need another cooker or our refund

My ordered in app show delivered, but I not received any package, please my amount refunded with compansasan

I have cancelled my order on 29 nov 2021
And till 10 dec 2021 I have not received my refund

I have called many times also mailed but no response
Every time their executive give me time to wait for 24 hrs or 48 hours and told me they will call back with a solution but they never called.
Useless customer service

Hi, I had placed jiomart order on 4th of October 2021 from MyJio application and the order was not confirmed. Rs.1397.05 was debited from my account. I made payment through Google pay. Axis bank and Google pay has given me confirmation that the amount is successfully debited from my account and credited to [protected]@yesbank
But jiomart is denying it and not giving the refund.
I have shared all the necessary proof with jiomart that amount is transferred to them but still I have not received any refund from jio.
When I call jiomart customer care service they only say that they don't have the amount and ask your bank.
My bank has investigated this and confirmed me that the amount is successfully transferred to [protected]@yesbank

I have ordered a product Akarot- 1kg and and anjeer for the order no
[protected]W Invoice Number JS241BI6U0BA64180 but the product received is different of of some other body whose Invoice attached which is found from package. I have raise the complaint on 27.11.21 repoting the issue but till date nobody responding