Jiomart Complaints & Reviews

I have ordered boat airpods on feb 10th from jiomart and expected deluvery is on 13th feb but from then on its delivred till today 24 th feb and customer support were also not helping, and there is no option to cancel my order in the app, requesting immediate action on jiomart

Dear Sir,

An item ( Oleev Active - 5 Litres ) was ordered online from JioMart on 13.02.2022 for which an amount of 1299/- was already paid .

--- The item was expected on 18.02.2022 but not delivered
--- The delivery status was changed to 19.02.2022 but again not delivered
--- Finally, it was displayed on the JioMart that the order has been delivered
on 22.02.2022 but the same was not actually delivered .

When checked with the customer service, they informed that the order has not been delivered and there is some technical problem .

They registered the complaint on 22.02.2022 and assured that the order will be delivered within 48 hours .

The actual problem is that the item is not in stock with them or at the warehouse due o which they are just providing with some excuses .

I had requested them to deliver the item maximum by 24.02.2022 or else refund the entire amount so that i can purchase the item from somewhere else . However, they are not providing the refund as well .

With no proper response from them, finally writing to the complaints team for help plz .

Plz find attached documents for reference :

1) Snapshots of the order raised
2) Snapshot of the wrong status showing as delivered
3) Invoice Copy

Request to plz review and help in this matter to expedite .

Regards,

Kishore Poojary
[protected]

I had placed an order with Jiomart on 24.1.2022 for nine items, out of which eight were delivered and one item worth Rs.389 was found missing and I lodged a complaint in this regard with Jiomart and they processed a partial refund of Rs.206 only, which amount I used to further place an order on 2.2.2022 and I paid the balance amount using my credit card. Simultaneously I placed a request with Jiomart about refund of Rs.183 but they stated that I have already been refunded Rs.194, which has been used by me while placing the order on 2.2.2022. I have even copied my some mails to Reliance Retail and Reliance Industries attaching therewith all the details but to no avail. Jiomart sometimes admit mistake and assure refund by a particular date and sometimes they say that the entire amount has already been refunded, which is not true. I have the all screenshots.

I am not able to login by my account from last 15 days it's showing invalid login. Even customer care is not replying on mail. No one is helping in that. I also have jiomart cashback in my account I want to use my cashback. and customers care not telling the exact reason why it's showing invalid login. I am able to login by other number but only by my number I am not able to login. Need help in logging in to my account.

On January 14th 2022. I had ordered D' Nature Dry Fruits Combo online with JIO MART. The assured delivery date was on 26th Feb. Till date, I haven't received this product. I have been following with JIO customer care team no one is bother to help me out they say only sorry you will receive the product very soon. I was down with covid, That's the reason we ordered through Jiomart. These people are pathetic. I have never seen such kind of customer service in my life, I'm very frustated & they are humiliating me like anything.

And On 9th Feb, The product got returned from their end. I haven't received any update via mails/SMS. When I check the jiomart app, I got this update. and Till Now, I haven't received the refund amount. Whenever I'm calling customer service. they are saying, Product has taken from a 3rd party You Will get the refund.. Now its more than 12 days. No update regarding the refund.

I have called the customer service multiple times, they are not ready to take action or take a complaint for this. Everytime When I call, they speak very rude (Supervisor Nathan). Last I have called escalated the call to Mahima Supervisor Customer Support. They don't have a proper reason for not delivering, returning or the refund issue. She assured that she will call back once after checking with the backend team. But she didn't contact me back. And I again called She says the same thing.. Will get the refund..

Need a compensation for this issue.. Really Fed up calling Jiomart customer service. Its more than a month since I ordered, not receiveing the product or money.

I ordered a bio herb (Tracking ID: [protected]) for my friend on Jan 27th.
Order No :[protected]A.
SHIPMENT No.[protected]J
ORDER DATE 27 JAN 22.
PREPAID. Item ordered from userid linked [protected]@ Gmail.com.
At that order time the item will be delivered on 2 days message shown. But the other 2 items delivered on the scheduled time. This items only still showing will be delivered on 4 th feb. Now 21st feb, same message showing in green color. I raise a complaint 1 week before on jiomart app. No response. Then wrote to head of customer service. They told we are looking. After 3 days no further action. Then I requested refund. No refund also processing. I never expected this much bad service a well known reliance jio. Now where I can complaint at least for a refund. Contact No:[protected]/[protected]

On January 23rd 2022 I had ordered Baby diapers online with JIO MART till date I have not received this product, I have been following with Jio customer care team no one is bother to help me out they say only sorry you will receive the product very soon it has been shipped by the 3rd party & you will receive it very soon, These people are pathetic I have never seen such kind of customer service in my life, im very frustated & they are humiliating me like anything, shame on JIO MART & there service 1 month over I have not got any solution - shame shame shame shame shame shame shame

My name is Venu Gollapally

I ordered a product on JioMart on January 22, 2022

Still it is not delivered. I paid money already.

Customer service not responding properly.

They are not even cancelling my order and refunding my money back.

Please do needful.

I am providing order details

Order number:[protected]A

Shipment number:[protected]J

Thank you

My order was delivered on 30th Jan 2022 and it had a damaged product and MULTIPLE missing items for which I am registering complaints since 31st Jan 2022 till date. I have also mailed them thrice regarding the same and have registered more than 10 complaints for the same. A few of the complaint numbers are [protected], [protected], [protected], [protected]. I have also issued many reminders for my complaints but I have NOT received A SINGLE CALL OR MAIL as response from them.

Ordered 32inch Karbonn LED smart TV in Jio mart
on December 21 2021, also paid payment but still i did not get
TV,
Order id : FY61C1854E013BE16058
Amount : 10990.1

Sir,
I want to state that I had to get a refund of Rs 35 from jiomart for the missing item in my order delivered on 13 jan 2022. SInce that day I have not recieved my refund. Inspite of several complaints to jiomart customer care my issue is unresolved till date. I am sending them emails and calling them since last one month and everytime I am asked to wait for next 7 days. I am given fake assurances that cashback has been alloted but it never gets alloted. I am facing extreme mental agony due to this. Whenever i ask for refund transaction Id, they never provide me with it. I am wirting this in hope that you will definitely help customers like us who are facing problem in getting our own money back.I have even shared my acooubnt statement with them, putting a risk to my privacy.

Jio mart has been cancelled my order three times than i have done 4th order placed (Item-Oil 15Kg) but still recently msg given its item is not available.

Which is not acceptable because it's fraud with me.

Why jio mart take order if item is not available.

After received msg o[censored]navailable of item i checked it's available.

Total Compansation of required from jio mart 2000/- Rs (For Compansation)

I ordered a pack of briefs from Jiomart on 2nd Feb but it was delivered with the wrong model and size. I ordered "M" size briefs and They delivered "S' size. Also both the brief models are different.

As per their return policy, briefs can't be returned and I cannot use smaller sizes.

This is a waste of my money as I got the wrong product because of jiomart mistake and they are not returning/ refunding this product.

Here is details:
Order Number:[protected]A

I sent so many emails to them but they are not resolving the issue.

I ordered in JIOMART on dated 12th January, 2022 for Nirlon super sober stainless steel double walled insulated cup 200ml(2pcs)x3 (Order No.[protected]A) and paid the amount for `1062/- through Paytm Wallet. Dated 17th January, 2022, I received the order in the morning one packed and one invoice receipt total no. of 6 stainless steel cup shipment No.[protected] J. In the evening same day I requested of return the above order. Dated 18th January, 2022, I received the massage on 8.16am for pickup the order. At 9.11 am I return same packet to the delivery boy ( film available in CCTV Camera). I calling regularly in customer care No. on 18th, 21st, 31st January, 1st, 2nd, 7th and 10th February, 2022 and complaint in JIOMART APP regarding please sent my refund amount, but till dated not receiving my refund amount for `1062/-. 1st February, 2022 I go to online complaint through email (Ticket No:[protected] ). The same retune mail I received for my refund amount sent me for 15 days . But till date not receiving my refund amount. I go to 5th February, 2022 Jiomart app launch complaint (Ticket No.[protected]), till dated not solved my problem, the status in the complaint is shown pending. I calling on dated 11th February customer care for asking my complaint, the representative asked me “company calling 48 hour and solved your problem”. Till dated 14th February, not any call me. I am complaint the above to the Consumer Affair Portal dated 10th February, 2022 (docket No.[protected]. the status in shown under process till date.

Hello sir, there is a one missing item in my order. The product name is dabur hommade kalonji tama chutney kindly look in the matter please.

Order I'd:[protected]A

Shipment I'd:[protected]A-01

I have received the walnuts bad in taste and infected with fungus. The order was received on 29 January, 2022 and request to replace the product was made on 31 January, 2022 on JioMart app. As per the company policy I waited for 48 hours for the resolution. After that I called the customer care to enquire about the matter on Feb 4 and I was told the issue has been put in the prioritized list. To my surprise, the unresolved complaint was removed from the portal. Then I received the call that I will not receive refund as I have not attached images (which is a lie as the images were visible on 4 Feb and executive has confirmed the same). When I produced all the records I was told the refund has been credited to my wallet that was never received. I was constantly in touch with company on phone and mail from 4 Feb-11 Feb and every time they were giving me false hopes and were asking me to wait. On 11 Feb they told me I will not get refund as I have not returned the product . I was constantly in touch with the company and I have not been asked to return the product even once. All they have asked me to wait for the resolution. What is surprising that they will never mail you that issue has not been resolved but will inform telephonically.
I have attached the mail conversations and audio recording

Yesterday we ordered some items from jiomart online store. During payment process, my amount got debited from bank account but the order status is 'declined'. How long should I wait to see the refund amount in my account?
Order no. is[protected]A.

Not received the pre-paid ordered item from JioMart and no refund nor proper response.

I have ordered a kelvinator electric kettle on jiomart app on 22.1.2022, the same was delivered on 25.1.2022, but the product was damaged. after that i contacted customer care of jiomart so many times through email and toll free number, but every time they replied that kindly allow some more time for satisfactory resolution. till today they neither replace the damaged product nor get back and refunded the amount for the same. order id is[protected]A-01. It is really a worst experience from jiomart.

I Raise 2 complaint true Jio mart Registered Email id, 1 complaint I raise 29th jan 2022 and 2 complaint I raise 30th jan 2022. Still I didn't get any update. When I call customers Care executive they told can i put your call 30sec and they disconnected my call this things jio Employees doing with customers.
I attached both complaint Screen shot.