Jiomart Complaints & Reviews

Hi Sir Madam,
I had placed order no- [protected]A, Dtd 26-01.2022. The same order was delivered on 28th Jan.'2022. Out of 14 items, 1 item was received in damage condition & I had highlighted to the customer service by raising a ticket - [protected]. Without any correspondence, they closed the said ticket. After continuous follow-up, i got a call on 1st Feb.'22 from their customer care department ( [protected] ) that to send the pictures of the damaged product. On her request, immediately i sent the pics. on very next day, got another call[protected] from customer care that it will be replaced very soon. Now they are not responding to my complaint & am still waiting for replacement. Neither am able to purchase nor am able to use.
Cust care No[protected], Mail Id - [protected]@jiomart.com

JIO Mart app sharing all the personal information to the thrid party when you raise the complaint from Jio mart app for the wrong product you received
Below are details
I have received one wrong product and then I approached first ivrs [protected] to connect customer this but it is not working to speak with customer care. Then I have sent email to [protected]@jiomart.com they are also not responded with issue.

Third option...

All the jars have problems and the grinder does not have Power what a waste of time and money

Dear Sir/Madam,

I have ordered few things in Jio Mart on[protected] and billed ₹410.98. I have paid the amount through PhonePe App and the amount was debited from my account but the order was not placed and it's showing declined.
I have also attached the screenshot of the Phonepe App and Bank Statement for your reference.

We have ordered the grocery and FMCG items from jiomart as they were cheaper so we ordered it from there. And they have not given us the order which we ordered ..and placed some different items on it . And nor they are returning it neither they are giving us the items which we have ordered

I purchased Odelee baby 2 in 1 on 21st December and received the product on 3rd Jan. The product is damaged I placed return on same day but till now it was not resolved. I spoke to support team and supervisor but no one is able to help with this and are asking me to wait. It's been a month now. I raised complaint through app and also sent email to [protected]@jiomart.com and [protected]@jiomart.com but no one helped on this.
Order no:[protected]Abr...

Dear Team,

I haven't received any order but still showing delivered.
This is very illegal .
Its should be reported by the consumer forum for this type of experience from JIO .
Its very pathetic situation in India.

I was very hurt to get such services from Jiomart. I placed the order on the 1st and I booked the order with 30% discount. The order was supposed to be given to me on the 3rd but it was written on the date 5th February, I may not have any objection to that. I received a sms this morning and my order was cancelled. All of them will deliver Rs. 41 items instead of my order value was Rs.505.80. Now I'm talking about what it means to use this far. What good is a web site if it simply "blends in" with everything else out there? On the day of the offer, jiomart said loudly with their site also proportion areas, "I will give it, I will give it." Then you will want to cut it. I will not listen to this. I want things even if they are offered at a price. This is not acceptable issue. You can't play with human emotions. We think one day jiomart will be amazon or flipkart but as per this experience just horiable. I want full of justice with anyone not playing with customer that way.
Thanks,
Raju Sen.
Order no[protected]A

Hi, I purchased 4 garments under order id[protected]A on 4th Jan, 2022 worth Rs.2060.

On 8th Jan, 2022 I raised a return request on portal and a pickup guy was assigned but he never came for pickup.

Since then I have contacted JioMart atleast 5 times through phone, email and app but still pickup is not done.

Hi, iam popuri damodararao. My jiomart order[protected]A was declined on[protected]. Ipaid the amount Rs 728.81 from savings account of BOB through Gpay . Iam attaching the jiomart order and transaction. Please do the need ful

I purchased from jiomart on 7th Jan and payment was done.But the order was cancelled by jiomart. I complained to jiomart team through Email.But they don't respond at all

Respected
I ordered on date 01.02.2022 which order number is[protected]A.which my contact number is [protected].but some why reason 1 item had cancelled pathetic.but no problem it was happened.now my item price was Rs.167.00 but today I received my order and my return amount was I received Rs55.40.How this was happened.refund my amount Rs.167.00
kindly solve this as soon as possible.
thank you

I had placed an order via the Jio Mart app on 29th Dec, 2021.

It's been more then a month now and my order hasn't been delivered yet. It was supposed to be delivered by 4th Jan, 2022

The status on the app never changes (always shows status as "shipped"). I will be sending screen shots for the same.

I have been constantly following up by sending e mails, posting on the jio Mart face book page...

Had the most exceedingly terrible shopping experience of mine with JioMart. I ordered a printer (HP DJ 2332) on 23rd December 2021 forced by JioMart Agent as they have the target from the organization. In this way, they told me and I concurred. So, I bought it.
Initially, In the conveyance interaction, I'm disappointed [Ref. screenshot attached]. they have scheduled delivery on 31st December on the website then, at that point, consequently, It's changed to 1st - 2nd - 3rd and finally 4th January 2022 I got this item delivery.
Besides, When I was gotten this I'd seen the crate was harmed, So, I opened the case and saw the item additionally damaged. I called that agent who constrained me to purchase and let him know the entire circumstance. He guarantees me nonchalantly, that It was not a big deal for him to be replaced this item. Step by step he told me, for example, - "If it's not too much trouble, stand by 2-3 days... ", "I talked with JMD Lead..." and so forth I accepted him Because I didn't have any other choice and I'm absolutely obscure with regards to JIO Mart. From that point onward, I was attempting to open a ticket through the JioMart site. However, I couldn't open the ticket. They have shown "We can\'t process your solicitation right now...".
Finally, I have the foggiest idea of how to get a replacement or a refund. Thus, I review on my Facebook to aware all of you. If it's not too much trouble, purchase from JioMart at your own risk. Since there is nobody to help you. Regarding the customer care number! [They Send me a connection yet It was a lapsed link]. In my opinion, don't buy from JioMart It's totally a waste of time and money both. [My reference number is [protected]]

Respected sir / mam:
I have ordered and prepaid the total amount asap due to some uncritical conditions I am unable to pickup the delivery boy number so it's showing delivery was unshipped kindly resolve the problem

Once again I am back on social media for JioMart. I am with many others to say that JioMart is a big cheater. I had placed an order[protected]A) on 31st December 2021. Delivery person of Jio came to me on 3rd January 2022 with only 1 quantity instead of 2 quantities I had ordered for. While asking for clarification he acted as a surprise to him and acting as if he is not aware of such thing. He asked me to accept the order and raise a complaint for the balance quantity. However, considering past cheating experince with Jiomart, I said him that I am not accepting the order and hence rejected the same. From that day (3rd Jan) I am still awaiting for refund and even continuous follow ups on email, I am not getting satisfactory response. It seems JioMart have kept stereo type customer care officials, who provide standard response without checking any query details from customer. I must say that full team including management is a big CHEATER. They are not at all concerned with customers. They keep finding new ways to cheat customers. I suggest to all to place order only as COD with JioMart and also when it is delivered, please check the quantity and product first, expiry date, etc. and once you are satisfied then only make the payment else you will follow up for your money and spend good amount of time on follow up. I believe our local grocery shops are much trusted then JioMart CHEATER Company.

We ordered 20kg of basmati rice and received 25 kg of surti kolum rice. We do not consume kolum rice hence launched a complaint to Jiomart on 23rd Jan which they are lingering on the issue and not giving any resolution

Complaint number is [protected]

Hi team, placed an order on dec 9th 2021. still item is not delivered and no refund issued. kindly resolve tis asap since its been pending for 2months

Hello JioMart,
My Order number is[protected]A.
I am not sure I have to reach out every other day. your sellers are not providing you good items.
Out of my order today I opened Inchi Schezwan Chutney 200g and it was having fungus all over the lead and side of the bottle under lead. Attached is the video for your reference.
I am not sure now what shall i do with this product. Please check the full video and few pictures and let me know what can be done.
kindly look into the matter to solve my problem.

I paid Rs458.60 for jiomart order[protected]A on[protected] at14.50from my husbands Bank of baroda account by Gpay. But the order was declined not refunded sofar

My order with jiomart dated 26th January at 24.50——-my order is[protected]A . It was paid by Gpay from my husbands Bank of Baroda account . But the order was declined