Jiomart Complaints & Reviews

Order :[protected]M

I have received this cheese on[protected] which has fungus inside the packet. i have contacted jiomart customer care several time via email and calls. they haven't took any action till date and no refund/ replacement has been provided by them.

I placed grocery order in @JioMart on 28th February, 2022 & it got delivered to me on 2nd March, 2022. 3 items (total worth Rs. 92.50; which includes 1 Dukes Choclate Wafers worth Rs. 22.50, Britannia Bourbon Biscuit worth Rs. 32, Unibic Multigrain Choco snack bar worth Rs. 38) were missing out of it.

We followed up multiple times, even raised multiple complaints. But the customer care (actually, customer harassment) guys kept closing the complaints at their will. Lastly, 1 guy from escalation team (he claimed his name to be Subhojit but did not disclose his surname) promised to update us on refund by today 13th March, 2022; 7-30 PM.

Still we neither have update on refund nor have update on delivery of the missing items.

I am unable to attach the call recording with Escalation Manager Subhojit here with this complain where he is making the fake promise of resolving the complain. However, I have shared this call recording with Jio Mart Customer Head via email to the email ID:- [protected]@jiomart.com.

Please let me know if you need any more details regarding this.

Order Number:[protected]A
Existing Complaint ID (not sure whether it is still open or not as the Customer Support guys kept closing the complaints at their will):- [protected]

I have recharged my mobile with 666 plan on 01/03/2022 and till date I have not received jiomart cashback of 20%.I request you to credit the same immediately.

Sir/Madam,
Register mobile no [protected]
Order no[protected]M and shippment no[protected]M-01_680,[protected]M-01_681
I returned my products on 20th Feb 2022 but still I haven't received my refund kindly look into this matter as early as possible, Else will take the legal action against jiomart and want compensation for harrasment and fake promissing.
Thankyou

Namaste JioMart,

I had ordered a Black Panther Trimmer and received the item on February 4th. Unfortunately it was defective and I had to return it on the same day! And as per JioMart'a Tracking the Order has been successfully refunded on 24th February, But I have not received my refund. My Payment Method was Cash on Delivery. And I was supposed to get a refund on my " JioMart Wallet " but it's been a month and I've not received a Refund for the same. Kindly check into this matter.

I have places an order in jiomart on 14 Feb 2022 and the delivery date was 25 feb 2022.

The item was not delivered till 11 march 2022, and now its showing returned and they are asking my cancelled cheque for providing the refund.

Since I haven’t received the item on time, i have faced many issues and i need Jiomart to refund the amount to my account and since they have not provided any details about the delay, i need to get a proper explanation from jiomart and need compensation for delaying my ordere item and for delaying the refund.

I have paid in advance and waited for this long period for this item, and even after waiting this long, i have not received the item and refund not received.

I need jiomart to compensate me for this.

I had placed and order on 14th February and the delivery commitment was on 25 February.
Till today the item is not received, and i am not getting any proper response from the customer care team.

Customer care is always giving me the same answer that, they are trying to resolve the issue..but unfortunately still I haven’t received the ordered item.

I returned a parcel on 1 February with a Order No.[protected]A, of which return got approved by you on 8th February And i received a message that i will receive refund within 7 working days. I have lodged complaint with Jio Mart several times. It's been more than 5 weeks now and still i haven't got the refund.

My order[protected]A (cancelled my products without any reason, amount not refunded) and order no.[protected]A (damaged goods) complaint so many times in customer care and sent mail more than a month. Still the problem is not resolving also my amount not credited in jiomart wallet.

Hi sir/mam,

Order ID:[protected]A (pre-paid order)
Shipment ID:[protected]A-02

Total number of products: 2
Ordered Items:
1) Kelvinator kettle KEKSM00512
2) BPL hair straightener BHSFP001

But I received only BPL Hair straightener on Jan 29th, 2022 and I didn't receive
Kelvinator kettle. But it shows that the order is completely
delivered in the Jiomart app. No refund was raised for the undelivered product.

It's been more than a month. I am following up on this with the Jiomart customer care but no reply till now. Everytime they ask me to wait for 48 hours.

Ticket No:[protected] was raised on jiomart on Jan29th, 2022. But no proper response for the same.

I don't need the product anymore, because it's been more than a month. I request you to raise the refund amount of Rs.499 for the same.

TaxInvoice# Y[protected]
OrderID#[protected]A
ShipmentID#[protected]A-02
DeliveryNo# [protected]

Regards,
S.Shanmuga Priya

M very much disappointed by ur services.lots of times my orders r get returned n cancelled, why?this time also..m frustrated n going to raise a voice against u..

Dear Team,

Kindly initiate my refund of Rs.114.91/- as it was paid to Jiomart on 23/02/2022 as per attached screenshot as payment failed and transaction wasn't successful. As this issue is not resolved since 15 days.

Regards,
Shreyansh Shah
[protected]

Hello sir/ma'am,
This is the Kartik Sarwan from Pune. I have ordered 3 items from jiomart
Saffola Gold Healthy Lifestyle Rice Bran Based Blended Oil 5 L + 1 L Free
Unibic Fruit & Nut Cookies 500 g
India Gate Mogra Basmati Rice 10 kg

But when I get an order from your representative delivered to the home, we didn't get the 1L free oil of the Saffola Gold Lifestyle Rice Bran Based Blended Oil.

I got all the products but I didn't get the 1L free oil.
Kindly let me know about further proceedings

Name kartik Sarwan
mobile no. [protected]

I was doing offline shopping at Smart point store but the transaction got failed on their system and the money got deducted from my Jio wallet account and it wasn't refunded to me at that time as the Store supervisor told it will be automatically refunded back. So i waited for more than 7 days but didn't received the refund and then i logged an online complaint but still no resolution from past 20 days.

Ticket No was :[protected]

Now my request is to refund the money which was deducted.

Below is the deducted amount details from Mahacashback and JioMart GiftCard Balance.

Component 1- JioMart Gift Card Balance deducted amount-

Rs. 166.52 and Rs. 73.45 ( OrderId/Transaction Id mentioned for both the amount was- U[protected]

Transaction Date- 15th Feb- 2022

Component 2- Jio Mahacashbak which was deducted-

Rs. 59.99
Transaction Date- 15th Feb- 2022

Please let me know when I will receive the refund amount.

I have attached screenshot for your reference.

Order placed on Jan25, 2022 on jiomart application and its pre-paid.

Order number :[protected]A
ShipmentID#[protected]A-02

Total number of products: 2
Ordered Items:
1) Kelvinator kettle KEKSM00512
2) BPL hair straightener BHSFP001

But I received only BPL Hair straightener and I didn't receive
Kelvinator kettle. But it shows that the order is completely
delivered. No refund was raised for the undelivered product.

Its been more than a month I am following up on this with the Jiomart customer care but no reply till now. Everytime they are asking me to wait for 48 hours.

I had placed an order of ₹196.0/- order dated 2 April, 2021. Order Number[protected]W, This product was delivered on 5th April, 2021 and I had requested a return for this product on the same day (i.e. 5th April, 2021) as the item delivered was defective. On 9th April, 2021, the order was picked up and I was assured to receive refund within 7 days.
It has been 11 months, I have not received my refund for the product. I am constantly in touch with jiomart via call, mail, and now twitter as well but I am only getting one response stating that they are "working to ensure a satisfactory resolution" to our complaint. In reality, no action has been taken towards our complaint in the past 11 months.

As the item is returned and refund was processed on 10 feb 2022 and saying money will be refunded within 7 days, but it has been more than 2 weeks.The original amount to be refunded is Rs 1499 .

Purchased Nirlon aliminium cookware.This product is damaged .Raised product return request. Still product not pick up and amount not returned.
Following up with jiomart from last 1 month.still no resolution complain.

I ordered 5 products of ₹796 on 12th January from jiomart but my order was canceled by them due to some technical issues. Since then I’m contacting customer care and requesting them to refund my money every second or third day but nobody listens. And whenever I made a new complaint next day they send me a mail saying that “Your issue has been resolved”.
But actually the issue isn’t resolved yet. And out of ₹796 they have only refunded ₹22 in my jiomart wallet. Now I’m tired of calling them and complaining again and again please help me!

Jiomart is thwarting me to log in to its website. I have complained several times to its mail and over phone. The first complain was made on January 2022 (Ticket No. [protected]) but no action is taken till date. As a result, I cannot use the cashback offered for various purchase of its products. I am bearing financial loss as I am not be able to use the cashback because the cashback itself has an useful life. After the period o[censored]seful life, it will be of no use.