Jiomart Complaints & Reviews

I ordered a bio herb (Tracking ID: [protected]) for my friend on Jan 27th.
Order No :[protected]A.
SHIPMENT No.[protected]J
ORDER DATE 27 JAN 22.
PREPAID. Item ordered from userid linked [protected]@ Gmail.com.
At that order time the item will be delivered on 2 days message shown. But the other 2 items delivered on the scheduled time. This items only still showing will be delivered on 4 th feb. Now 21st feb, same message showing in green color. I raise a complaint 1 week before on jiomart app. No response. Then wrote to head of customer service. They told we are looking. After 3 days no further action. Then I requested refund. No refund also processing. I never expected this much bad service a well known reliance jio. Now where I can complaint at least for a refund. Contact No:[protected]/[protected]

On January 23rd 2022 I had ordered Baby diapers online with JIO MART till date I have not received this product, I have been following with Jio customer care team no one is bother to help me out they say only sorry you will receive the product very soon it has been shipped by the 3rd party & you will receive it very soon, These people are pathetic I have never seen such kind of customer service in my life, im very frustated & they are humiliating me like anything, shame on JIO MART & there service 1 month over I have not got any solution - shame shame shame shame shame shame shame

My name is Venu Gollapally

I ordered a product on JioMart on January 22, 2022

Still it is not delivered. I paid money already.

Customer service not responding properly.

They are not even cancelling my order and refunding my money back.

Please do needful.

I am providing order details

Order number:[protected]A

Shipment number:[protected]J

Thank you

My order was delivered on 30th Jan 2022 and it had a damaged product and MULTIPLE missing items for which I am registering complaints since 31st Jan 2022 till date. I have also mailed them thrice regarding the same and have registered more than 10 complaints for the same. A few of the complaint numbers are [protected], [protected], [protected], [protected]. I have also issued many reminders for my complaints but I have NOT received A SINGLE CALL OR MAIL as response from them.

Ordered 32inch Karbonn LED smart TV in Jio mart
on December 21 2021, also paid payment but still i did not get
TV,
Order id : FY61C1854E013BE16058
Amount : 10990.1

Sir,
I want to state that I had to get a refund of Rs 35 from jiomart for the missing item in my order delivered on 13 jan 2022. SInce that day I have not recieved my refund. Inspite of several complaints to jiomart customer care my issue is unresolved till date. I am sending them emails and calling them since last one month and everytime I am asked to wait for next 7 days. I am given fake assurances that cashback has been alloted but it never gets alloted. I am facing extreme mental agony due to this. Whenever i ask for refund transaction Id, they never provide me with it. I am wirting this in hope that you will definitely help customers like us who are facing problem in getting our own money back.I have even shared my acooubnt statement with them, putting a risk to my privacy.

Jio mart has been cancelled my order three times than i have done 4th order placed (Item-Oil 15Kg) but still recently msg given its item is not available.

Which is not acceptable because it's fraud with me.

Why jio mart take order if item is not available.

After received msg o[censored]navailable of item i checked it's available.

Total Compansation of required from jio mart 2000/- Rs (For Compansation)

Dear Head of jio mart,

Please note that I had raised the complaint on the same day of delivery of the products. That is on the 27th January 2022.

Some one from your team contacted me on the next day itself and assured me that they will send the replacement products.

But to my surprise I found that the complaint number was removed from the complaint log and no one came with the replacement products.br...

I ordered a pack of briefs from Jiomart on 2nd Feb but it was delivered with the wrong model and size. I ordered "M" size briefs and They delivered "S' size. Also both the brief models are different.

As per their return policy, briefs can't be returned and I cannot use smaller sizes.

This is a waste of my money as I got the wrong product because of jiomart mistake and they are not returning/ refunding this product.

Here is details:
Order Number:[protected]A

I sent so many emails to them but they are not resolving the issue.

I ordered in JIOMART on dated 12th January, 2022 for Nirlon super sober stainless steel double walled insulated cup 200ml(2pcs)x3 (Order No.[protected]A) and paid the amount for `1062/- through Paytm Wallet. Dated 17th January, 2022, I received the order in the morning one packed and one invoice receipt total no. of 6 stainless steel cup shipment No.[protected] J. In the evening same day I requested of return the above order. Dated 18th January, 2022, I received the massage on 8.16am for pickup the order. At 9.11 am I return same packet to the delivery boy ( film available in CCTV Camera). I calling regularly in customer care No. on 18th, 21st, 31st January, 1st, 2nd, 7th and 10th February, 2022 and complaint in JIOMART APP regarding please sent my refund amount, but till dated not receiving my refund amount for `1062/-. 1st February, 2022 I go to online complaint through email (Ticket No:[protected] ). The same retune mail I received for my refund amount sent me for 15 days . But till date not receiving my refund amount. I go to 5th February, 2022 Jiomart app launch complaint (Ticket No.[protected]), till dated not solved my problem, the status in the complaint is shown pending. I calling on dated 11th February customer care for asking my complaint, the representative asked me “company calling 48 hour and solved your problem”. Till dated 14th February, not any call me. I am complaint the above to the Consumer Affair Portal dated 10th February, 2022 (docket No.[protected]. the status in shown under process till date.

Hello sir, there is a one missing item in my order. The product name is dabur hommade kalonji tama chutney kindly look in the matter please.

Order I'd:[protected]A

Shipment I'd:[protected]A-01

I have received the walnuts bad in taste and infected with fungus. The order was received on 29 January, 2022 and request to replace the product was made on 31 January, 2022 on JioMart app. As per the company policy I waited for 48 hours for the resolution. After that I called the customer care to enquire about the matter on Feb 4 and I was told the issue has been put in the prioritized list. To my surprise, the unresolved complaint was removed from the portal. Then I received the call that I will not receive refund as I have not attached images (which is a lie as the images were visible on 4 Feb and executive has confirmed the same). When I produced all the records I was told the refund has been credited to my wallet that was never received. I was constantly in touch with company on phone and mail from 4 Feb-11 Feb and every time they were giving me false hopes and were asking me to wait. On 11 Feb they told me I will not get refund as I have not returned the product . I was constantly in touch with the company and I have not been asked to return the product even once. All they have asked me to wait for the resolution. What is surprising that they will never mail you that issue has not been resolved but will inform telephonically.
I have attached the mail conversations and audio recording

Yesterday we ordered some items from jiomart online store. During payment process, my amount got debited from bank account but the order status is 'declined'. How long should I wait to see the refund amount in my account?
Order no. is[protected]A.

Not received the pre-paid ordered item from JioMart and no refund nor proper response.

I have ordered a kelvinator electric kettle on jiomart app on 22.1.2022, the same was delivered on 25.1.2022, but the product was damaged. after that i contacted customer care of jiomart so many times through email and toll free number, but every time they replied that kindly allow some more time for satisfactory resolution. till today they neither replace the damaged product nor get back and refunded the amount for the same. order id is[protected]A-01. It is really a worst experience from jiomart.

I Raise 2 complaint true Jio mart Registered Email id, 1 complaint I raise 29th jan 2022 and 2 complaint I raise 30th jan 2022. Still I didn't get any update. When I call customers Care executive they told can i put your call 30sec and they disconnected my call this things jio Employees doing with customers.
I attached both complaint Screen shot.

Dear Sir,
I placed my order on 26th Jan, 2022.
Following details noted from the JioMart App about my order status
Order No :[protected]A
Shipment No :[protected]J
Order Date : 26 January, 2022.
Order Status: Arriving By 1 Feb

Please note that JioMart App is still showing ( even today on 10th Feb, 2022) order to be delivered by 1st Feb, 2022.
I requested JioMart customer support by phone to cancel and REFUND my amount many times in the last 7-8 days .
Every time Customer support got a standard reply that my complaint in progress and Team is working on it.
Even today morning ( 10th Feb, 2022) also i called the customer support and reply was the same. They are neither solving the issue nor updating me.
Simply they have not done any progress as can be seen from the order status on the APP.
I request you to intervene as they are not entertaining my REFUND request nor Delivering the order.

Recieved incorrect product: 3 Pasta's for Order Number: [protected]l7746A-01

I have incorrect product which is not required 3 yipee masala pasta, for which I have raised ticket: #[protected] ordered from mobile number: [protected]. Having order number:[protected]l7746A-01

Attaching picture of yipee masala pasta recieved for your reference.

Request you to kindly arrange pickup and refund my amount these 3 Pasta's

Expecting a quick response from your end.

I am getting only ticket id's and not resolution from the [protected]@jiomart.com or from the help section of ticket inside the app.

Thanks & Regards,
kumar Kishnani
[protected]

I was placed order on 25th Jan and from 28the January order status showing "Out For Delivery" but still not received.

I have raised complaint on App as well as email more than 7th time. but still not get any resolve. every time getting reply "Sorry" else nothing.

[protected]A

I have also request to cancel my order and refund my money but they not agree. now its very frustrating for me and it seems they are running a fraud business.

Had ordered Rice on 3rd Feb 2022 along with other groceries, but have received the product on 6th Feb 2022, but Rice was missing, I informed the delivery agent the same. He told he will update me and speak to his manager next day, which he didnt and also me calling the Rep repeatedly on 7th Feb 2022, to which he said many lies of manager being busy, in meeting, shared the ordeal etc, but nothing was updated, again on 8th Feb 2022 I called the Delivery rep many times and still am waiting for my 10Kg bag Rice of Wada Kolam.

Later Mr Ganesh connected me to the Manager Saif and he too assured me the issue will be solved and gave another person number to speak too.
I have logged the complaint under JioMart app, twice, the first i had logged complaint on 6th Feb, but now its not showing and again i had
logged a complaint and the issue is pending to be addressed.

Delivery Rep Name- Ganesh Singh
Manager Name - Saif
(Borivali Mall)