Jiomart Complaints & Reviews

Once again I am back on social media for JioMart. I am with many others to say that JioMart is a big cheater. I had placed an order[protected]A) on 31st December 2021. Delivery person of Jio came to me on 3rd January 2022 with only 1 quantity instead of 2 quantities I had ordered for. While asking for clarification he acted as a surprise to him and acting as if he is not aware of such thing. He asked me to accept the order and raise a complaint for the balance quantity. However, considering past cheating experince with Jiomart, I said him that I am not accepting the order and hence rejected the same. From that day (3rd Jan) I am still awaiting for refund and even continuous follow ups on email, I am not getting satisfactory response. It seems JioMart have kept stereo type customer care officials, who provide standard response without checking any query details from customer. I must say that full team including management is a big CHEATER. They are not at all concerned with customers. They keep finding new ways to cheat customers. I suggest to all to place order only as COD with JioMart and also when it is delivered, please check the quantity and product first, expiry date, etc. and once you are satisfied then only make the payment else you will follow up for your money and spend good amount of time on follow up. I believe our local grocery shops are much trusted then JioMart CHEATER Company.

We ordered 20kg of basmati rice and received 25 kg of surti kolum rice. We do not consume kolum rice hence launched a complaint to Jiomart on 23rd Jan which they are lingering on the issue and not giving any resolution

Complaint number is [protected]

Hi team, placed an order on dec 9th 2021. still item is not delivered and no refund issued. kindly resolve tis asap since its been pending for 2months

Hello JioMart,
My Order number is[protected]A.
I am not sure I have to reach out every other day. your sellers are not providing you good items.
Out of my order today I opened Inchi Schezwan Chutney 200g and it was having fungus all over the lead and side of the bottle under lead. Attached is the video for your reference.
I am not sure now what shall i do with this product. Please check the full video and few pictures and let me know what can be done.
kindly look into the matter to solve my problem.

I paid Rs458.60 for jiomart order[protected]A on[protected] at14.50from my husbands Bank of baroda account by Gpay. But the order was declined not refunded sofar

My order with jiomart dated 26th January at 24.50——-my order is[protected]A . It was paid by Gpay from my husbands Bank of Baroda account . But the order was declined

I ordered 13 products and payment was done then on the app the order declined and money was deducted from my account on the app...I emailed, tried to call customer care they told me that I will receive my money back within 7 working days...after 1 day the order details disappear and yet I haven't received my money back

I cancelled an order worth Rs. 444.18. The refund was broken down into Refund 1 worth Rs. 361.61 which I received but Refund 2 of worth Rs. 82.57 for Order ID:[protected]M was not provided to me. It has already been a week and no response from customer care of Jiomart. Kindly look into it at the earliest.

Have place grocery order on 22.01.22 via Jiomart app. After delivered grocery item, found that one item is missing and another was placed me in small pack. I called on customer service number but their casual response that the item will get deliver till 28th then date extend to 29th jan, 22. But my problem was not resolved till now.
Very Very poor and pathetic service of Reliance own Jiomart.

I ordered two thing from jio mart on 15th of January the amount debited was 138.22 rupees. I made the transaction through phone pe app. I also sent a mail to their cs team but refund was not provided. Below I am attaching the order and transition detail screenshot.

I have ordered groceries on 25.01.2022 ( order no.[protected]A)and prepaid for total amount of 3784.09 for 24 items. But jiomart has informed that 3 items were shortfall and refund process started. On 26.01.2022 delivered my order but found that total 8 items were missing in it and immediately I raised complaint about missing of items and ticket no.[protected] was alloted. And I called to customer care they informed me that as you already raised complaint in jio Mart app we will process and solve the issue. But I found that only they have started refund process for 4 items only and the complaint status shows complete. Out of 8 undelivered items only 4 items refund process started. But I did not receive any amount as refund to my account till now. I think jiomart is cheating the public without solving the issue. I request you please solve my issue as early as possible.

In reference to an order number[protected]A, I have ordered ARIEL MATIC FRONT LOAD and received ARIEL MATIC TOP LOAD as shown in an attached photographs. I called JIOMART 10 times and raised my complaints 4-5 times, But they never help me and sometime cut my call without responding. I got mentally disturbed due to this company, Looking forward for your response on urgent based.

I am helpless now.

When i had order on 22.1.22 with order no.[protected]A at that time all items are available in your store and when delivered time on 24th the 50 % orders item cancelled sand send msg for refund of money within 5 to 7 days.
I really sock that the service of jio mart is total waste of time.its a cheating with customer to take money and use for a weak before back to him
I want my cancelled order items with this order items order
Otherwise i will complain your high authority

On 15 January I ordered few product that cost 996.80 rupees and the amount deducted from my account and on the other hand the app shows that the order is declined.. I mailed and received that I will get my money back within 7 working days... today is 24th January and I didn't get my money back. So please do something. This makes jio app untrustable.

Order id[protected]A
Shipment id[protected]J
Placed on 17th Dec 2021, expected delivery date 25th Dec 2021 still not delivered.
Very Poor service, product not shipped yet. After many call backs and many tweets they agreed to cancel order but neither they cancelled order nor they refund money to account.

I have placed order for power bank and order is sucessfully placed...however same is marked as cancelled after 2 day without any reason... If there is any reason to mark cancellation than why same is not informed to me????????

This is not expected at all. Multiple of Emails and calls still mo refund received
Paid & Amount Cut off & Order declined.
Waited for 7 working days.
Everything is mentioned in photos
Still making fake promises and same script dialogue.
I’m done with this .!
Help me for the same

I ordered grocery with Order Number[protected]W,
This was a prepaid order. I was not available at home and the delivery person wrongly said that this is COD and collected INR 750.
There is absolutely no response or resolution from Jiomart what so ever even after emailing and calling multiple times.
.
Should never trust Jiomart ever.

Absolutely felt cheated

Order Number
[protected]W

Ordered 2 KG of cheese whihc had price of 741.

But delivered 200gm of cheese.

Raised complaint numerous times since but everytime they close the ticket by mentioning that they have provided replacement.

But in reality nothing has happened. They have not even called me once.

Pathetic customer service.

Will ask eevryone I know not to use jiomart if this complaint is not resolved quickly.

Order is not delivered keep chasing no response from the customer care team.

Ticket No:[protected]

No response