Jiomart Complaints & Reviews

Order#[protected]M

Truly third class shameless company very bad experience delayed delivery, change delivery dates on their own, pick and choose basis delivery, poor customer service, highly unprofessional and unreliable very disappointing I ordered on 9 jan but till date its not delivered they are advancing dates instead of delivering from 12 to 13 to 14 to 15...

Ordered an item from jiomart on 24th December and returned it 26th December 2021. Still i didn't get refund amount.
I want my money back.
Many times I called to customer support but they did not resolve it.
Bad or poor service.

I ordered vegetables from JioMart . 1 vegetable it totally missing 2kg of potatoes and other one 4kg i ordered and only 1kg delivered. I complaint in the app but no response from them the ticket is still pending from past 4days.. The order id is[protected]A

JioMart Order:[protected]W
Jiomart Complaint Ticket No:[protected]

First of all delivering all outdated and expired product to its online customers and then repeated lies and closing complaint ticket every times saying -replacement done but without any replacement!!!

This happening repeatedly with every recent orders I placed with JioMart.

When I asked for proof on:

1. What resolution provided ?
2. Who provided replacement ? provide me replacement product SKU code, replacement order ID? – FYI, Delivered near expired product is still with me…
3. When provided?
4. To whom provided?

They stopped interacting and simply closing the ticket without any resolution

My Order ID[protected]A, I Ordered 2 Bournvita 750 gm from JioMart app from one of them packet are torn damage which cost ₹270 and when I call to Mr Ankit who Delivered my product They behave very rudely and say I don't have any responsibility to check, it means JioMart Have not Store Incharge who check the product before shipping to customer only appointed this type o[censored]nmannered seller

I want to replace my item as soon as
I also raise my complaint ticket on JioMart App #[protected] but still pending show

0 rating nai hai
First experience worst experience...!!!

I had ordered huggies xl size on jiomart, the day I received order I was not at home my mother was unaware about the brand I ordered and she paid for the product. The product received was pampers L size. Agar jiomart k paas stock hi nahi hai huggies ka to cancel kar dete order...dusra bhejna hi q. Since 29th I have logged a complain every time customer service executive yahi bolta hai hamare complain department se aapko call aa jaayege...today is 2nd I have not received a single call...i guess raaste me hoga...traffic me...aur to aur inke apne hi funde hai...mistake inki aur face kaun karega customer...muje galat product mila I ordered it from another website. So when asked for refund they say humlog to jiomart wallet me daalenge...aap wahi se dusra shopping kar lena matlab yaha 700 b roko hum galat product deke wallet me daal denge aur dusre website pe b paisa daalo...humko nai chahiye wallet me...and the height is inhone return request apne orders pe rakha hi nai hai...means if you order something and unluckily its wrong product then you will be pissed off to replace that product or get refund...

Sabse worst service, app, policy...agar free me bhi koy chiz dega jiomart to bhi i won't shop from jiomart. I am so annoyed that muje 1 star b majboori me dena pad raha hai q ki isse kam koy star hi nai hai main to star hi na du.
You can never return your product. Galat product b rakh lo. Chore aur fraud

I ordered a product on 3 rd of December but I was not received my order yet when i complaint so many time about this concern to customer care they always give me a time but yet they didn't dilevered my order they give me time over for months every time they say please wait we will do but they don't do anything over one month period of time .i am totally disturbed please help me out my registered mobile no is [protected]

I had ordered figs worth 490/- on[protected]
Attaching screen shot of my order which was made on 10-12
Due to delayed delivery I refused/rejected order on delivery on 15-12
And I still have not received refund.
Kindly make delivery faster and do needful for the same.
I have registered multiple complaints and emails to customer care but no one is responding and telling same answer that order status is not changed.

I ordered 14 items from Jiomart website my order no is[protected]W
I received 8 items and the order was delivered in a scooter by a lady.
She told some items are not available and I will get refund. But I became suspicious seeing three costly items are marked ticked in the bill as if delivered. The items are
Fortune Sunlite Refined Sunflower Oil 5 L x 2
Good Life Sugar (S) 5 kg - 1.
for other three small items I received refund. But for the above mentioned items I have been raising my grievance, but there is no response from that side.
It is cheating either by their firm or by the delivery person. normally a delivery person cannot deliver heavy items in scooter.
I humbly request the forum to help me get this issue resolved

This is with respect to below orders (done on 27th Nov), where return pick hasn't been for 2 orders, and refund hasn't been provided yet for the order already returned. I have called customer support more than 10 times in the last 30 days or so, and every time I was given assurance that it will be resolved in 48 hrs, but nothing happens then, and then the same story repeats. I have sent emails to their level 2 team, but there also it's same story. I am frustrated with their response.

Registered Mobile Number: [protected]

Order Id#[protected]A
Zip Front Hooded Sweatshirt with Kangaroo Pockets
Amount: Rs. 381.41 (Return pick up not done)

Order Id#[protected]A
Printed Sleeveless Kurta With Dipped Hemline
Amount: Rs. 247.13 (Return pick up not done)

Order Id#[protected]A
Polar Fleece Zip-Front Sweatshirt
Amount: Rs. 403.08 (Item returned, Refund not done)

If they don't want to pick up their product, please ask them to return my money for the un-picked products, and refund for the last one.

In mail, they responded back saying they have raised a complaint and ticket no. is [protected], but I really don't know if they are doing anything, because it's same story from long time.

Regards,
Amit

I have ordered a product and it supposed to be delivered by 20Dec2021. I yet to receive the product and i am not getting proper response from the customer care and they disconnecting the call in between without any solutions. I have waited more than 4 days. Kindly look into this issue

Order Date 20 December 2:13 pm.
Deliver on 21 December 3:13 pm

Name :MIVIN ELDHOSE
Order Number:[protected]A
Shipment number:[protected]A-01

Product total:1051.34rs
Invoice number :TNM[protected]

ITEM NAME: Fog Spray

I have still not received my refund for the item that was not
delivered to me (One item worth Rs 270) in my order[protected]A
done on 26th Oct.

Jiomart guys have been saying that refund has been issued but Freecharge
has no information about such refund.

I have ordered on 15th, out of 15, was not happy with 5 products, so many times called and mailed, but issue didnt solved

I had placed 2 orders on JioMart on 12th and 13th December 2021 respectively. The delivery dates given was 16th December. But in the evening of 16th I received a call from JioMart customer care that they cannot deliver on 16th but can do it on 17th of December, for which I accepted. In the morning of 17th I received a message from JioMart that both my orders got cancelled and that they have initiated for refund of the same without giving any reason for cancelling the order. I complained to the customer care but didn't receive any satisfactory response. The person on the other side said that the orders got cancelled because of some technical issue without giving any specific reason. This same issue happened with one of my friend also few days back who placed an order for above Rs.5000 /- but they cancelled his order after 2-3 days by taking prepaid order beforehand. I think they are making minting money from customers through earning by way interest received from keeping customers money for somedays in Bank and after cancelling their order and refunding back after keeping the amount for 1 week or so. This is their way of making fool of customers and earning illegal money by way of interest credit.

I have ordered the product with pre-paid. JioMart accepted order and later on cancelled it.
Ticket No:[protected].
I have complaint this to JioMart but no one is resolving this query.
It has been more than 20 days.
JioMart order :[protected]A-01

I have ordered from jiomart on 3rd October 2021 but the order failed and my money was deducted so i complaint jiomart customer care and wrote a mail to jiomart customer care and complaint it 18 to 20 times but did not refund my money
my bank clearly mention the amount (credit) settle jiomart account on 3rd October 2021
transaction no.[protected] and reference no. kpg-[protected]

Request for exchange of item.
Product was picked on 28th november 2021 and still refund/exchange not received yet.
Contacted customer care on over 100 emails and above 30 calls no resolution till the date. Daily on email they are updating asap and on call saying that it will resolved in 24 hours but 20 days have passed away but still not initiated the refund as well as not received the exchanged item as well.

Order id:[protected]A
Complaint no: [protected]

I ordered 3 it's for a amount of 105 rs it has been declined suddenly, the amount didn't refunded, please refund my money

Dear Sir / Madam,

I have placed an order for 'Chennai Gate Rajabhogam Ponni Rice 25 kg' but they delivered the wrong and damaged product 'Moongil Ponni Rice'. The product is contaminated with some oil so I am afraid of donating to poor people as well.

I have asked the same with the delivery person, I got a reply that he cannot accept the product back and guided me how to raise a complaint in the Jio Mart App. I raised the complaint on November 24 immediately after delivery. Every time I called customer care, they promised the product would be replaced in 48 hours without any action in place.

My order details are as follow:
Order No.:[protected]A
Order Date: Nov 23, 2021
Delivery Date: Nov 24, 2021
Complaint Date: Nov 24, 2021

The call details are as follow:
November 24 – [protected]
November 25 – [protected]
November 27 – [protected]
November 30 – [protected]
December 2 – [protected]
December 3 – [protected]
December 10 – [protected]
December 11 – [protected]

I am not sure why there is no reply or action on this. Kindly check and let me know if I have to provide further information.

Regards
Srinivasan +91 [protected]