Jiomart Complaints & Reviews

I ordered from jio mart and payed the amount through gpay amount is debited but later the order is declined and I could not find any information about the refund

I have ordered groceries from jio mart and made the payment with sodexo meal card. Amount deducted but the app shows oder declined. I can't see any refund information or message from jio mart.

Transaction number :[protected]
Order number :[protected]W
Amount : ₹1928.50/-

I ordered in JioMart today for Rs. 18.
The amount was debited from my account.
But after 30 minutes, JioMart app showed order declined status. I need me refund.

Damaged coconut delivered. Order No.:[protected]M dated August 19 20212
Yahoo
/
Sent

[protected]@yahoo.com
To:
[protected]@jiomart.com

Sun, Aug 22 at 9:48 AM

Hi,

Please find attached the screenshot of your rotten/damaged/expired one coconut which you delivered to me yesterday. I ordered two pieces out of which you only delivered one and that too a rotten one.

UNHAPPY WITH YOUR SERVICES AND INFERIOR QUALITY PRODUCT!

It's also worth mentioning again here that you have NOT delivered 3 items on this order.
1. Paneer
2. Coconut (now it becomes 2 as ordered - 1 damaged and 1 not delivered)
3. Tomato

Please compensate adequately and initiate refund and/or arrange to deliver them and delight your customer with compensation or otherwise in order to regain the trust.

NOT HAPPY!
LOSING TRUST!!

Debasish Som

NO REFUND MADE FOR damaged/expired Coconut delivered. Order No:[protected]M dated August 19, 2021 Ticket No:[protected]
Yahoo
/
Inbox

debasish som
Dear Sir/Madam, Please clarify specifically. Originally vide above order number, 2 coconuts were ordered on August 19, 2021. Prices of which were Rs.20/- each. You could only deliver one coconut to me, which too was later was found to be damaged/rotten/expired. On August 22, 2021 with screenshots, I mailed you (Original ticket number was Ticket No:[protected] dated 22nd August and later again as per your customer care executive’s advice, re-complained with Ticket No:[protected], but NO REFUND AS OF DATE HAS BEEN MADE. You have only REFUNDED Rs.113.46/- for the items not being delivered to me which does NOT Rs.20/- DAMAGED coconut. Please let me know what is you stand on REFUNDING THE DAMAGED COCONUT amount, which is Rs.20/- which you have NOT made so far to me. Gross deficiency in rendering services and supplied expired item, for which no REFUND made after repeated queries. Regards, Debasish Som [protected]
Tue, Aug 31 at 7:21 AM

JioMart
To:
[protected]@yahoo.com

Tue, Aug 31 at 12:26 PM

Ticket No:[protected]

Dear Mr. Som,
Namaste!

With reference to your email, we regret the inconvenience caused to you due to quality issue.

We have raised your complaint, and your complaint number is [protected]. We will provide you with a resolution by EOD of[protected].

We appreciate your patience.

You can also check the status of your refund through website/application on self help tool by following the below path-click on orders select order you are looking for- click on my refund.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.
Team JioMart

Hide original message
On 31 Aug, 2021 07:24 AM, JioMart wrote:

Ticket No:[protected]

Dear debasish som,

Namaste!

This is an automated email to confirm that we have received your email. We will work on it and get back to you tomorrow.

Thank you for contacting us; your complaint number is [protected]

To check your order delivery status or refunds, please log on to JioMart App and click on My Account.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Thank You for your patience, and we look forward to serving you soon.

Dhanyavaad.

Team JioMart

Ticket No:[protected]

Dear Sir/Madam,

Please clarify specifically.

Originally vide above order number, 2 coconuts were ordered on August 19, 2021. Prices of which were Rs.20/- each.

You could only deliver one coconut to me, which too was later was found to be damaged/rotten/expired.

On August 22, 2021 with screenshots, I mailed you (Original ticket number was Ticket No:[protected] dated 22nd August and later again as per your customer care executive’s advice, re-complained with Ticket No:[protected], but NO REFUND AS OF DATE HAS BEEN MADE.

You have only REFUNDED Rs.113.46/- for the items not being delivered to me which does NOT Rs.20/- DAMAGED coconut.


Please let me know what is you stand on REFUNDING THE DAMAGED COCONUT amount, which is Rs.20/- which you have NOT made so far to me.

Gross deficiency in rendering services and supplied expired item, for which no REFUND made after repeated queries.

Regards,

Debasish Som

NO REFUND RECEIVED AS OF DATE

I had ordered 4 kurtas from JioMart in a single order with theier filter 'AVAILABLE' . They very conveniently broke it into 3, 2 having 1 kurta each and the 3rd one having 2. 1 was delivered, 1 cancelled without giving any reason and from the 3rd having 2 kurtas, 1 was again cancelled. NOW THE 1 SENT TO ME WAS PRICED AT 199/- ON THEIR WEBSITE ( SCREENSHOT WITH ME & ALSO SENT TO THEM TWICE) BUT THE INVOICE READ 333/-
Obviously trying to CHEAT. I refused to pay the hiked price and the kurta was not delivered. HAD I NOT BEEN ALERT, I WOULD HAVE PAID MORE FOR A PRODUCT COSTING LESS. 3 EMAILS WERE WRITTEN TO THEM & THEY SIMPLY REMOVED THE PRODUCT FROM THEIR WEBSITE.
GOD knows how many must have been CHEATED INTO PAYING MORE BY THESE TACTICS OF JIOMART; breaking the whole order into parts & invoicing more for some product as the customer only remembers the total amount payable. NOW THEY HAVE CANCELLED 2 OF MY OTHER ORDERS ALSO, EVEN AFTER SENDING THE CONFIRMATORY MESSAGE.

I have placed an order for Rs.1417 (pre paid)on 20-Aug-21 night through jiomart app.. next day morning seen that order was declined by themselves. Then I called customer care..they told amount will credited in 7days against declined order.Then I've recorded the same items again. After reordering last order reference vanished from app ..Ive waited for 7 days as per customer care feedback. Till date refund not credited.

Dear sir

Greetings.

every time i place order jio schedules delivery as per own choice and then later on cancel the order. this is causing me lots of stress n inconvenience

i am attaching screenshot pls see how they are cancelling my orders. and to my shock one or two two items are delivered on consecutive days. and major chunk of order is canceled my them showing reason as 'returned"

If they do not have grocery items they should shut down their business..? they should not display those items on App..? they must not take order for those items?

but every time they are taking order and then cancelling it. its a bad business practice and this grocery outlet must shut down as they are not able to deliver their basic work properly

My order number is[protected]A product that can expire today they delivered (Sapins Curd 500 g (Pouch) Sapins curd has a minimum expiration of 7 days
Need refund...

My order number is[protected]A i ordered 2 products
( Good Life Almonds 500 g and Value Pack Plain Cashews (4 pcs) 500 g they delivered only Good Life Almonds 500 g, they not delivered (Value Pack Plain Cashews (4 pcs) 500 g)
1 product is missing they were not refunded the amount

Need refund

I had tried to place an order through Jiomart app against my account registered with email id nrj.[protected]@gmail.com and phone number [protected] on 05.06.2021 through my Rbl card ending with 8997 but the order didn't get placed. Though I had received a mail from RBL bank stating a transaction of Rs.3838.97 was made on Jiomart, I didn't get any order confirmation from Jiomart. Neither was there any order details against the said transaction...

My order number is[protected]A
The complaint is against the Thripunithura store
The 1 liter packet of Nandini milk they delivered was broken.I ordered 10 packets of 1 liter and put it all together, Other packets are now damaged along with the damaged product, all the packets were moth all the packets of water got wet from the damaged packets, Now all the packets are damaged, this is how they always delivered, damage product, different product is delivered, then the expiration product has been delivered several times.No matter how much is said, it is being done again and again.
Please refund the amount of damaged product
We request you to take action for this as soon as possible.All supporting documents have been attached along with this application

Ticket No:[protected]

This is with regard to my latest order on Jiomart
[protected]A - GROCERIES
[protected]A-01
I have been billed for the following 2 items but they have not been delivered.
Ariel matic top load 4+2kg - Rs 875
Srikrishna Paneer 200g - Rs 59.60
I have not received any refund or replacement for these.
I had taken up the complaint with a customer care executive by name Mr. Ashish. He said I would be receiving a complaint ID and tracking details. However none of that has been received by me. I had mailed the team as well. No response from them. They have closed all the tickets that I had raised on Jiomart App as well without any call or redressal of my issue.
I urge you to look into the matter urgently.
Thankyou

Regards

I have ordered items from jiomart on last Thursday.The amount of Rs 231.05 (paid through google pay) was deducted from my account and the order status showed as declined.. I called to the customer care several times and not answered and also mailed to their account, no reply.

So kindly refund the money back.

Please solve the problem as soon as possible...

I got an damaged item(clothes), I requested return request, the item never got picked up, I contacted nearly 8 times not still issue not resolved.

JioMart
To:
[protected]@yahoo.com

Wed, Jun 30 at 1:07 PM

Ticket No:[protected]

Dear Mr. Som,
Namaste!

With reference to your email, we regret the inconvenience caused to you due to expired product.

We have raised your complaint, and your complaint number is [protected]. We will provide you with a resolution within 72 hours.

We appreciate your patience.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.
Team JioMart

On 30 Jun, 2021 09:39 AM, [protected]@yahoo.com wrote:

Ticket No:[protected]

Dear Sir/Madam,

Please find attached picture of the expired item delivered.

This is to bring to your notice that you have delivered me expired dated Thirumala Fresh Paneer 400 g (Pack) yesterday which is a matter of serious concern to trust you.

Utterly frustrating, NOT HAPPY!!

Regards,
Debasish Som
(Consumer)

Hi All,

I ordered few items in Jiomart that was delivered today and order number is Order[protected]A and they sent me a expired product and want to raise a consumer complaint on jiomart

The most pathetic shopping experience. On May25 2021. I had placed an order for mangoes and they arrived rotten. I called the call centre to provide me a refund which they said they have raised a request. It's been 11 days and I am yet to recv a refund to my wallet and I am calling u people evey 2 days. as i[censored] people are doing a favor. Will never ever shop or Jiomart. My customer order I'd is[protected]M

My order (order no.:[protected]A) is not delivered. I got a message from their kochi office, that they regret as my order is not delivered. They informed me that the refund will be paid within a week.
Despite repetitive followups, I haven’t received refund for my order.

Hello, I placed my order on 30th April 2021 but still my products r not yet delivered to my given address they r going on posponding the date from 3th to 4th to 5th & now on 6th may. I placed the order for my emergency, need, feeling disappointment for such long delay from jiomart to deliver at time, & uncommitment from jio mart

Discrepancy in Supplied Order[protected]W

Amount taken for 2.5 Kg water melon, but neither supplied nor amount refunded