Jiomart Complaints & Reviews

In reference to captioned, order no[protected]A, for value of Rs-2172/- dated 16.09.2021 partially deliver on 18.09.2021 to my residence at 3E, Sretha Rajeswari Apts, 3rd Street, Balaji Nagar, Royepettah, Chennai-600014. Further, I raised mail to [protected]@jiomart.com on 18.09.2021 vide ticket no-[protected]. I received communication from Jiomart, matter resolved and complaint closed vide their mail dated 21.09.2021 but I have neither received any refund nor received missing products and again mailed to jiomart how the same resolved but again they mailed resolved. But after repeated mailed to jiomart, they failed to answer, how the same resolved. Subsequently, I received a call on 26.09.2021 from Sajitha Begam, chennai office, employee vide mobile no-[protected], and seeking details of missing items, but story same, neither missing products deliver not refund initiated.
The above case is the example of negligence of service and cheating customer by JIOMART. I need refund of my missing items and compensations as well for spending my valuable times on this trifle issues.

I ordered an item in Jiomart online on 25th September 2021 and billed for the same.

Name : Sathish Kumar Sridaran
Order Number :[protected]A
Shipment Number :[protected]A-01
Order Date : 25 September 2021
Product Total : ₹252.00
Order Amount : ₹252.00
Invoice Number : TNB[protected]
Invoice Amount : ₹252.00
Payment Mode : PREPAID

But received a different brand for which I have quality issues earlier. Hence I raised a complaint prefer a replacement or a refund as the quality of delivered is not same.

Complaint Date : 26 Sep 2021
Complaint No: #[protected]

I raised this complaint on 26 Sep 2021, on Sep 27 2021 I received the below email that the issue has been resolved without any resolution.

Ticket No:[protected]

Dear Valued Customer,

Namaste.

With reference to the below email regarding your query against order no.[protected]A, we confirm that the query has been resolved against service request no.[protected]. This service request can be referred for all future conversations against the below raised query.

For further assistance, you can visit our website www.jiomart.com and check your order details under the My Order section.

Thank you for shopping at JioMart. We look forward to serving you again.

Assuring you of our best services at all times.

Dhanyawad,

Team JioMart

till now no one contacted me and I called more than 6 times and I get a reply that it will resolved in 2 days.

Call Ticket numbers
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]

No one contact me and they will update as it will be resolved in 2 days. Only 2 days will pass by and no one will contact me in any means.

I have placed my order and payment done with UPI. The amount deducted from bank was 210/-. But the app then showed that bill amount is 180 as 1 product is not available. THEN WHY DID IT MAKE ME TO PAY FOR IT TOO AND TOOK 210/- ??
Also, the order didn't get placed.
It showed that ORDER DECLINED..! And my money got deducted !

Dear Sir/Madam,

I ordered some clothes from Jiomart on 22rd August 2021 (order #[protected]W) which was delivered on 25th August (shipment #[protected]W-01). I had to return following products because improper fittings:
1. Panelled Zip-Front Jacket (Size: S, Colour: Black, Amount: 563.04)
2. Zip-Front Slim Fit Bomber Jacket with Baseball Collar (Size: S, Colour: Grey, Amount: 1035.28)
br...

Jiomart customer care initiated refund for my declined transaction on 11-09-21.
Received mail quoting as follow.
"Dear Mr. Kumar,
Namaste!

Please note that a refund of Rs. 1259.80 has already been processed on[protected]. The ARN number for the same is WFRW[protected].

You can also check the same from your source account quoting the above ARN number."
Who knows arn number means.
Please solve my issue.

I placed an order amounting of Rs.1184 and the same amount is deducted from my account.But in the app, it is showing as Rs.796 and neither the products are delivered not i got my money back.
Even after me constantly trying to reach them out, they always send me d same mail again and again.
Order id[protected]M
Shipment id[protected]M-01
I did online payment for the first time on jiomart and they cheated on me.Till now i did COD and there was no issue with them.But this time they have cheated on me.Many people are complaining about this.Their toll free number is also misguiding.
Please help me out.i want my money back

Order number[protected]A)
On September 11/ 9/21, when i placed an order at jiomart, my order declined and cash was debit from my account. Complained the same day but i have not received the amount refund yet. So, i kindly request you please take a look at this issue and solve my problem as soon as possible

We have purchased food items from jio mart vide order vide no.[protected]A, in which we received all product damaged and defective condition, all product bitten by a mouse (Rat).
i have already compliant to conceren team but not giving response.
please help. my mobile no. is [protected]

I had placed an order with Jiomart phone app on Sunday, 12 September at 07:05 pm. Since then I followed up every 3 days but was told to wait as delivery was always shown "next day".
On Monday, 20 September at 02:40 p.m. the app showed delivered but I have not received any product. I have screenshots from the app showing many complaints for delay in delivering order also.

Since then Jiomart has not picked up my calls and I want full refund for this order.

I placed the order on 25th of august 2021 for an amount of Rs 509.46.But jiomart cancelled the order. Till now the refund amount has not been credited to my account. After repeated mails from my side they have given an ARN number. My bank has also sent a mail but no response from Jiomart. Is JIOMART cheating people? please revert at the earliest.

Hi
I had placed an order on 19th September and i paid Rs 315 for the same.

After sometime when i checked the order status i saw that the order was declined by JioMart.

Till now i have not received the refund of Rs 315

Sir, I booked some items in Jio Mart on 12/9/2001.My oder id [protected] A, shipping id[protected]A-01. They given deliveryman date on 16/9/21.But they failed to supply product. On 17 th I contacted through there customer care. They told within 48 hours resolved your problems. But no action from their side. On 17 th they given two missed call. I called them but no answer. Then they given there site items returned.your refund arranged. you can rebook. Sir it is cheating the customer. Actually there was an offer on 11 th and 12th. So they wanted to avoide the discount price. So I request you please take further steps in this matter. So in this rebooking I have to given more money.Actually they failed to supply the offer price.

There rider did not dilever my order, but showing it dilevered my 2 prepaid order ans 1 cod

I ordered from jio mart and payed the amount through gpay amount is debited but later the order is declined and I could not find any information about the refund

I have ordered groceries from jio mart and made the payment with sodexo meal card. Amount deducted but the app shows oder declined. I can't see any refund information or message from jio mart.

Transaction number :[protected]
Order number :[protected]W
Amount : ₹1928.50/-

I ordered in JioMart today for Rs. 18.
The amount was debited from my account.
But after 30 minutes, JioMart app showed order declined status. I need me refund.

Damaged coconut delivered. Order No.:[protected]M dated August 19 20212
Yahoo
/
Sent

[protected]@yahoo.com
To:
[protected]@jiomart.com

Sun, Aug 22 at 9:48 AM

Hi,

Please find attached the screenshot of your rotten/damaged/expired one coconut which you delivered to me yesterday. I ordered two pieces out of which you only delivered one and that too a rotten one.

UNHAPPY WITH YOUR SERVICES AND INFERIOR QUALITY PRODUCT!

It's also worth mentioning again here that you have NOT delivered 3 items on this order.
1. Paneer
2. Coconut (now it becomes 2 as ordered - 1 damaged and 1 not delivered)
3. Tomato

Please compensate adequately and initiate refund and/or arrange to deliver them and delight your customer with compensation or otherwise in order to regain the trust.

NOT HAPPY!
LOSING TRUST!!

Debasish Som

NO REFUND MADE FOR damaged/expired Coconut delivered. Order No:[protected]M dated August 19, 2021 Ticket No:[protected]
Yahoo
/
Inbox

debasish som
Dear Sir/Madam, Please clarify specifically. Originally vide above order number, 2 coconuts were ordered on August 19, 2021. Prices of which were Rs.20/- each. You could only deliver one coconut to me, which too was later was found to be damaged/rotten/expired. On August 22, 2021 with screenshots, I mailed you (Original ticket number was Ticket No:[protected] dated 22nd August and later again as per your customer care executive’s advice, re-complained with Ticket No:[protected], but NO REFUND AS OF DATE HAS BEEN MADE. You have only REFUNDED Rs.113.46/- for the items not being delivered to me which does NOT Rs.20/- DAMAGED coconut. Please let me know what is you stand on REFUNDING THE DAMAGED COCONUT amount, which is Rs.20/- which you have NOT made so far to me. Gross deficiency in rendering services and supplied expired item, for which no REFUND made after repeated queries. Regards, Debasish Som [protected]
Tue, Aug 31 at 7:21 AM

JioMart
To:
[protected]@yahoo.com

Tue, Aug 31 at 12:26 PM

Ticket No:[protected]

Dear Mr. Som,
Namaste!

With reference to your email, we regret the inconvenience caused to you due to quality issue.

We have raised your complaint, and your complaint number is [protected]. We will provide you with a resolution by EOD of[protected].

We appreciate your patience.

You can also check the status of your refund through website/application on self help tool by following the below path-click on orders select order you are looking for- click on my refund.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Dhanyavaad.
Team JioMart

Hide original message
On 31 Aug, 2021 07:24 AM, JioMart wrote:

Ticket No:[protected]

Dear debasish som,

Namaste!

This is an automated email to confirm that we have received your email. We will work on it and get back to you tomorrow.

Thank you for contacting us; your complaint number is [protected]

To check your order delivery status or refunds, please log on to JioMart App and click on My Account.

Should you need any further assistance, please log-on to our website www.jiomart.com.

Thank You for your patience, and we look forward to serving you soon.

Dhanyavaad.

Team JioMart

Ticket No:[protected]

Dear Sir/Madam,

Please clarify specifically.

Originally vide above order number, 2 coconuts were ordered on August 19, 2021. Prices of which were Rs.20/- each.

You could only deliver one coconut to me, which too was later was found to be damaged/rotten/expired.

On August 22, 2021 with screenshots, I mailed you (Original ticket number was Ticket No:[protected] dated 22nd August and later again as per your customer care executive’s advice, re-complained with Ticket No:[protected], but NO REFUND AS OF DATE HAS BEEN MADE.

You have only REFUNDED Rs.113.46/- for the items not being delivered to me which does NOT Rs.20/- DAMAGED coconut.


Please let me know what is you stand on REFUNDING THE DAMAGED COCONUT amount, which is Rs.20/- which you have NOT made so far to me.

Gross deficiency in rendering services and supplied expired item, for which no REFUND made after repeated queries.

Regards,

Debasish Som

NO REFUND RECEIVED AS OF DATE

I had ordered 4 kurtas from JioMart in a single order with theier filter 'AVAILABLE' . They very conveniently broke it into 3, 2 having 1 kurta each and the 3rd one having 2. 1 was delivered, 1 cancelled without giving any reason and from the 3rd having 2 kurtas, 1 was again cancelled. NOW THE 1 SENT TO ME WAS PRICED AT 199/- ON THEIR WEBSITE ( SCREENSHOT WITH ME & ALSO SENT TO THEM TWICE) BUT THE INVOICE READ 333/-
Obviously trying to CHEAT. I refused to pay the hiked price and the kurta was not delivered. HAD I NOT BEEN ALERT, I WOULD HAVE PAID MORE FOR A PRODUCT COSTING LESS. 3 EMAILS WERE WRITTEN TO THEM & THEY SIMPLY REMOVED THE PRODUCT FROM THEIR WEBSITE.
GOD knows how many must have been CHEATED INTO PAYING MORE BY THESE TACTICS OF JIOMART; breaking the whole order into parts & invoicing more for some product as the customer only remembers the total amount payable. NOW THEY HAVE CANCELLED 2 OF MY OTHER ORDERS ALSO, EVEN AFTER SENDING THE CONFIRMATORY MESSAGE.

I have placed an order for Rs.1417 (pre paid)on 20-Aug-21 night through jiomart app.. next day morning seen that order was declined by themselves. Then I called customer care..they told amount will credited in 7days against declined order.Then I've recorded the same items again. After reordering last order reference vanished from app ..Ive waited for 7 days as per customer care feedback. Till date refund not credited.

Dear sir

Greetings.

every time i place order jio schedules delivery as per own choice and then later on cancel the order. this is causing me lots of stress n inconvenience

i am attaching screenshot pls see how they are cancelling my orders. and to my shock one or two two items are delivered on consecutive days. and major chunk of order is canceled my them showing reason as 'returned"

If they do not have grocery items they should shut down their business..? they should not display those items on App..? they must not take order for those items?

but every time they are taking order and then cancelling it. its a bad business practice and this grocery outlet must shut down as they are not able to deliver their basic work properly