Jiomart Complaints & Reviews

I ordered some items from JIO mart on 05/10/20 vide order no.[protected]M and the same was delivered on 06/10/20. Out of 8 items ordered only 6 items were delivered and this is a common practice of Reliance hence I ignored the same. But I have ordered an item “Joy complete moisture intensive body lotion 300 ml (pack of 2) for Rs. 90/- (50% off scheme) and I got the delivery of only 01 no. and taken full price of Rs 90/- . This was immediately informed to Jio customer care by phone on 07/10/20 and taken complaint no [protected].

Till date no action has been taken from Jiomark's side and every day I am complaining facebook message of Jiomart and getting reply of different nature. on 16/10/20 I got message that the refund will be credited withing 7 days and on 25/10/20 I again contacted them but getting another answer that my problem is escalating by their team and resolve soon. Now they are not saying anything regarding refund as messaged on 16/10/20. The amount involved is not much but how Jiomart is treating customer is my concern. If contacted to customer care you will get same answer and get one complaint number and nothing happen and you can repeat this every day but never solve your problem.

I have logged a complaint regarding Tide washing powder which was having quality issue. The powder was wet and not usable. Called customer care and dropped emails multiple times to [protected]@jiomart.com, [protected]@jiomart.com but they are delaying and not resolving the issue. They are not Initiating Refund or replacement and whenever we call they ask to wait for 1 day and this process goes on and on endlessly.
Think twice before ordering any stuff from jiomart because they don't have any mechanism in place when it comes to replacement or refund.

Dear Sir /madam
I placed Order On Jiomart On 21 july Order No[protected]W Shipment Number
[protected] Order Date21 July 2020
Order Amount₹342.50 Invoice Number T[protected]
Invoice Amount ₹342.50 and today is 22/10/20 no any refund given by jiomart.i see many complainds of jiomart on google .i want know that who given licence these types of fraud shooper.
pls refund my amount Rs 342.50 form my same payment gateway.
and see also many times contact ccare.Date Time Name Lending excleation desk Name

01/09/20 05:07:00 PM nitin tiwari 05:10:00 PM 05:11:00 PM yes no call connet silent -
01/09/20 05:29:00 PM jaslin kore 05:29:00 PM / - 23403445
01/09/20 05:38:00 PM PREM KUMAR 05:38:00 PM 5:42 PM CALL DICONNECT -
02/09/20 12:34:00 PM deepika 12:35:00 PM 12:38 put call on hold.no response call diconnected 23429162
04/09/20 10:42:00 AM neelu 10:42:00 AM info given Wait 48 hr 23559422
09/09/20 11:46:00 AM vaishali 11:46:00 AM info given call back arrage. -
17/09/20 04:23:00 PM shihna 04:24:00 PM info given call back arrage. -
23/09/20 04;06 PM nitin tiwari . info given call back arrage.
30/09/20 01:07:00 PM ishika . . . [protected]
05/10/20 11:54:00 PM anjali . . . .
12/10/20 10:41:00 AM sweeta 10:41:00 AM . . [protected]
22/10/20 03:00:00 PM jagdish kumar 03:15:00 PM complainds no . [protected]
every time custumer care raised complainds no given wright information.
thanks
Nishant kumar

Dear Team,

This is with regards to refund not received for order placed in July. Order No.[protected]M

I am not received the product but status changed to delivered.
I am in continuous follow up with call center and on email for the refund.

I have also written to next level [protected]@jiomart.com but its of no use.

A new complaint is raised every time. In few days, they send a msg stating the issue is resolved. But there is no refund.

Need help on this.

One item damaged and another item sent wrong products. I written email to customer care more than 8 times they simply closing ticket without resolving it.

Order number[protected]A.

Butter damaged and receive 250 ml Listerine instead of 500ml

I have place the order[protected]W) on 17 August 2020, 5:30 pm, On 27 August 2020 I have noticed that my order status is showing as delivered on 26 August 2020 in JioMart, I have written to [protected]@jiomart.com & [protected]@jiomart.com Aug 27, 2020, 6:42 PM.

Each time I connect to customer care they are raising a new complaint and assuring that they will refund in 7days, when I have asked about the previous complaint no, they are saying it is closed, they are closing the ticket without refunding the amount and there is no resolution why they have closed and this happening with since 27 August 2020. When ask them to connect to your manager they keep my call on hold for 1 hour and also, they are not responding to my emails. This is causing a lot of mental stress on me by following-up with them every time and receiving the same response. They are not willing to resolve this issue. I want the Order Amount ₹1, 018.69 be refunded immediately.

Complaint no closed by Jiomart Without refunding my amount:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Jio mart is horrible service. I ordered grocery ( order no[protected]M Dated 03.09.2020) but received incomplete order (Amul Pasteurised Butter 500G) not received. Despite repeated customer care complaint, I haven’t received neither my refund nor any response till date.

Order no
[protected]M
Ticket no. [protected]

Almost more than one month over, till now not get the refund amount. And poor response from jio mart customer care.

JioMart is looting its customer by taking money and not delivering items.
I ordered my groceries on 03-Oct-2020, it was delivered on next day with some items missing. I told delivery guy about this and he said he will bring tomorrow. That tomorrow never comes. I've raised multiple complaint in Jiomart customer care but they have not taken any action yet.
I'm fed up of raising complain, now i'm planning to take this matter to consumer court.

Order Number[protected]A Ticket Number [protected]

Complained through various email reminders to [protected]@jiomart.com and [protected]@jiomart.com but no information about refund initiation for INR 1783.

Their customer care [protected] is automated and redirecting to website only.

No support through any medium.

My order was not delivered for more than 2 months and my money is not refunded aswell. When ai send email they only ask for my mobile and other details and never respond again. This the worst customer service I have ever seen in my online shopping experience.

I Ordered in JioMart.
Order id:[protected]A
I haven't received 837rs refund still into my credit card, even though 60 days passed.
I ordered on 15th August.
Please take necessary action so that jiomart will refund my money as soon as possible.

I have ordered vegetable in jio may by 11th september for rs.846.15 but product not delivery and many times reached customer care about to refund.

Order number:[protected]a
Invoice number:tnb[protected]

Also i raised complaint mail to [protected]@jiomart.com but no response.

Please help here to get my refund.

As we had ordered 7 items on 02/10/2020 but the delivery person and the Reliance Fresh Store lady was asking to take another product due to unavailability of ordered item or she will not send the other items.

Again we order same items on date :-05/10/2020 but the delivery person was asking my wife to pickup from half of the way to home or else he will not deliver the items.

If we will collect the from middle of the way to home then we might have gone and purchase from store in this Covid-19 time to use to be at home but these persons are compelling us to go out.

We want to be safe and secure so we quited field marketing job.
We want to bring to your notice this is happening regularly.If you raise complaints to jiomart customer care then do nothing.
If these mart are not able to give service then they should be banned.

Jiomart — JIomart fraud, Cheaters . more than 60 days order has been not delivered. NOT RESOLVED, Now marked as resolved with no refund.

There has been no update or unable to fix the problem after numerous follow up and complaints to jiomart customer service team. Have attached all exchanges for reference assuming my problem will be heared and resolved at the earliest. Thank you

Hello,

27th Sept i ordered surfexcel from Jio mart website, 105.09 RS debited and some reliance points which earnered earlier ..

order was successfully and after few days i did not see my order in Jio website and its not delivered ..some one called and said production is available and will revert the amount but till now no one reverted my amount .

since order is not shown on website, i can't raise any complaint .

This is namrata chintal my order id is :[protected]w date of order is[protected] i had cancelled the order on[protected] because the delivery date is keeps on postponning by the jiomart, after that i get an information on app stating that the refund will be credited back to paid card within 7 days but today i am writing this complainyt on[protected], time is passed 1 month and 9 days still i am just writing mails to [protected]@jiomart.com...

Hi,
I had very obnoxious back to back customer service experiences with JIO Mart that completely surprised me. I ordered groceries from JIO Mart on 01/08/2020 order no[protected]M and paid ₹2135 through Card.

On 07/08/2020 order showing delivered but its not delivered nor I received any call of delivery boy. Since 07/08/2020 I have been sending mails and calling their consumer care on daily basis but no action is taken from their side. I only received assurance that money will be refunded.
But till now have not received a single call from Jio-Mart team to update me regarding my refund. when I finally got to speak with escalation team after waiting for nearly half an hour to 45 mins, she too started saying same, ‘will get back to you within 48 days’. And to my surprise I found that my refund process had still not been initiated. it had been nearly 50 days since I asked them to cancel my order and initiate refund and those guys say this kind of lies.
I have around 55 to 60 complaints Registered with them but still didn’t get proper response from the team. it is a shame how one bad incident can potentially spoil an entire experience and create a negative perception of business. All because someone isn’t willing to take an extra moment or step to take care of a customer. I think JIO mart would sheds its laziness and apathy and heed to my request and refund my money as soon as possible. Sometime I feel it’s a scam of jiomart by taking prepaid order and don’t delivered them. I can’t even think that a big brand like reliance giving this services.

Regards,
Ankith

Service request (Sr number [protected])

I have paid online for my order i'd[protected]m,[protected]m and[protected]m and refund of rs 86.41 (24 + 62.41), 541 (518.50 + 22.50) and 76.59 (55.38 + 21.20) is pending to be credited in my account.

I have raised my complaints through email to both the levels available i. E customer care executive and head customer care executive and service requests no are [protected] and [protected] which may be closed saying that issued has been resolved.

I would like to tell you that i have crossed checked my account statement and confirm that these amounts are not yet received in my account therefore i request you to provide me the account details with other references so that i can track them further.

Further i also wants to know the issue why i have not received my refund after so many days and continuous reminders.

All the above refund yet not credited into my account therefore request you to take necessary action.

With regards