Jiomart Complaints & Reviews

I booked order no.[protected]A of Rs. 1965.71 on 4 August 2020 on JioMart. Mobile numbed [protected]. Advance Payment was done by credit card.


The order is showing delivered on 08 August 2020.

But, in actual, not a single item from the order was delivered. There is no possibility of delivery because they use OTP for delivery and no OTP was received on my number and no call for Delivery was received...

Have received expired subject products for which i have been sending mails to jio mart since 4th sept, 2020 but no response...

Placed order on 10th August 2020 but order got partially cancelled and refund also received partially. Further they cancelled my balance order on 14th August 2020 but when I checked the status it is showing as delivered. As no help was received from toll free number I visited the local store on 19th August 202 to raise the query. The team explained that they were following the process of cancellation and the status will show as delivered but the refund would be settled within 15 days but till date there is no response. Several mailer were sent but only complain confirmation reply mail comes but no action on the same. Several times the local team were also called but same response.This type of service was not expected from a reputed organisation. Please help to resolve the issue.

Order ID[protected]W
Dated - 10.08.2020

Dear Team,

This is regarding online Order of grocery from JioMart Application.

I have received my Order[protected]A-01 on 18th Aug 2020, when i checked the order I noticed that I have received only 1 qty of combo SAFFOLA ACTIVE OIL 5L PET & Dawaat Rozana Gold Basmati Rice 5kg.

I have ordered 2 qty of the combo pack of Saffola Active Oil 5L Pet & DAAWAT ROZANA GOLD BASMATI RICE 5KG PP.

I have received only 1 qty combo of Saffola Active oil 5L & Daawat Rozana Rice 5KG.

Request you to kindly refund my money on an urgent basis.

My registered Mobile No is [protected]

Attached is the screenshot of the same.

I have complained to JioMart Customer care more than 7 times on Email and more than 4 times over Phone Call.

Still they have not refunded my money of Rs. 799 for the product which they have not delivered.

There is no response from the Customer Support team, so I request you to intervene in this case any provide refund of my money.

Sir, I ordered some products worth 490/- on jiomart on Aug 1, 2020, the status shows that products are delivered on Aug 3, but I did not received any products.Continuosly raising complaints to jio customer care but no response from the team.Its been 36 days since I ordered and I'm still waiting for the refund.Kindly please address my issue as soon as possible sir.Thank you.
My order I'd::[protected]A
My name: Kodi Phani Brahma Prasanna Teja.
My email:: [protected]@gmail.com

I am oreder to Jio mart as on 1.09.20 some urgent requirments available money basis. as say that in jio mart deliver date is 03.09.20. 3 rd of sep 2020 till evening not received the matirials. but jio mart website order page display is 4 th sep 20 will be delivere. so i wait for next day,
next day 4th sep 20 not come to order, so i check to jio website, site says is your order already 3 rd of sep delivered.

order not recieved but delivered display related quarry raise to mail to csjiomart.com but automatic reply only recieved.

how is possible. in this big company cheat to all

I placed order number[protected]A. The order was executed on 31st Aug, 2020. The grocery worth Rs. 5830 was delivered in 5 sealed packets at my residence.
There was no way to check the packets at the time of delivery therefore I made full payment in cash.
On opening the packets, I noticed that 7 items were not delivered. The value of this works out to around Rs. 1700/-
I immediately brought this to the notice of the company on their phone as well as at [protected]@jiomart.com
It seems they do not even read the complaint and give standard replies that are completely irrelevant to the subject.
They initially assured that the amount would be refunded but there is no sign of amount being refunded. I kept following with them over phone but they keep making false promises.

In the above order these items namely lemon rs.17.34/- + pomegranate rs.99/- + string beans rs 14.94/- + dates impoted rs.175/- + banana yelakki rs.65/- (Bill no.6 dated 8/7/20) were not supplied to me.
I had lodged a complaint in this regard to you. But till date neither these items nor the refund is given to me.
Sir pls help me to resolve this.

I placed an order for the first time and paid online. After the delivery date it started showing as delivered but is never delivered. Since then i'm only getting complaint numbers, and being asked to wait for 24 hours or 48 hours and then they keep on closing my complaints and do not refund my money. I feel mentally harassed by placing order with them. This is the 3rd day i've called them and there is no proper response except from apologies, technical faults, wait for 24 hours etc.

This was my first order with JioMart #[protected]A on 22nd Aug, which committed delivery on 24th Aug. I started complaining from 25th till 28th for non delivery and while I was talking to customer care, they INCORRECTLY UPDATED status to delivered while I didn't recieve any delivery.
I asked them for refund and request was not taken for refund on 28th.
As a common man an amount of Rs 1351/- matters a lot for my family groccery needs. JioMart has stolen my family groccery needs and it's a very big trouble for me. I need refund money to buy from my local groccery.

My order number is[protected]M. I have received a message from JioMart that my order is delivered but I haven't received the order yet. I tried to contact many time to Jiomart customer care but there was no response.I placed an order with prepaid on the 23rd of July but till today they have not delivered my order, I complained against this problem on jio mart and the complain number are [protected] on 4th august, [protected] on 11th August and [protected] on 23th August.Every time jio's concern team called me and said they will return money in 2 to 3 days but till today i have not received money or product.I request you sir please take my problem seriously and refund my money as soon as possible

I placed the order on jiomart on 10.08.2020 and got the delivery. Delivery time was also delayed however got it. As an offer, refund of 10% amount is to be given but it has not been credited so far. Most surprisingly, no one is picking up the call on jiomart customer care number. Thereafter, I sent several mail and message on twitter enclosing the bill/invoice but no action has been taken so far. It is really poor response from such a jiomart brand of RELIANCE. Iam enclosing bill/invoice herewith.

I placed the order on 20th August, 2020 and paid on the same day. First of all they have not delivered me the product till date but suddenly they changed the status to delivered! I never received any sms containing 4digit OTP and not even received the product. The status was under process till 9 am today and then I informed jio about the matter and suddenly they changed the status to delivered! They cheat me. Kindly Refund me the entire amount. plese help me regarding the issue, they have cheated me. Kindly tell them to refund me the entire money for the order[protected]A.

Order ID[protected]W - They were not able to deliver me the toothpaste and till date they have not refund me the price of the same.

Each time I order from JioMart they are unable to deliver one or more product and initiate the refund. Sometime they don't initiate the refund and I had to contact their customer care for the refund again.

Hi Team,

I ordered on jiomart on 20th Aug, on 24th status changed to delivered, but delivery is not attempted.
Tried to mail and call customer care, no response from their end.
Please look into that.

I had placed one prepaid order in June 2020 and 2 quantities of an item was undelivered. I lodged a complaint for Refund with a copy of Bill and encircling the items undelivered. Presuming that the Refund will come in, I placed another prepaid order in July 2020. This time also one item paid for was nor delivered to me and again I raised a complaint for Refund.
I had been vigorously following up with the Customer Service but to no avail. I then wrote to Customer Service Head, but there has been n progress in processing my Refund.
It is now 61 days since my first complaint and 49 days since my second complaint but nothing seems to be moving. Every time I write quoting the reference number allotted to me, I get a new reference number in reply.
I do not understand how a complaint is allotted several request numbers? Jio Mart is a completely mismanaged entity with untrained, inefficient, below average staff who are unable to understand what is being conveyed to them in the emails.
In my opinion it would be wise to not order anything from Jio Mart as there are other companies like D Mart, Big Basket, Grofers who are much better equipped with an efficient system to cater to the needs and address the complaints of customers.

I've ordered few grocery items from JioMart on 11th Jul. It was expected to deliver on 12th Jul. Daily it was showing new expected delivery date. Finally I have received the product on 27 Jul but one product was missing. I have raise a compliant as well as mail but no response. Need help to get my refund of one product mug dal 1 kg. My order no is :[protected]W order date 11-Jul-2020. Very bad service from Jiomart which is not expected.

SUDHIR
[protected]

Order no.[protected]w delivered by jiomart on 17.08.2020. Wrote email same day with damaged items images and with following details,

Many items of delivered order are "damaged" and one item is not received/delivered. Damages items pictures are attached with this email. You are requested to collect back following items and refund my money.
Aashirwad whole wheat atta : atta packet is "torn/damage" and atta coming...

I have placed an order on 16 aug 2020. I had to cancel the order on same day due to some price related concerns.
After continuous follow up and multiple complaints, there is no response from the customer care.
I dropped multiple emails, tweets and called many times but there is no resolution of issue.

Order id:[protected]a
Complaint id - 00041afkvq8ax9jb
Amount: ₹1, 011.25
Mode of payment: paytm

Order no.[protected]a
Invoice no. Tfm[protected]
Date of booking: 15/8/20
Incomplete order delivered on 17/8/20
Complaint nos. [protected], [protected] dated 24/8/20
Complaint no. [protected] dated 19/8/20
Complaint no. [protected] dated 18/8/20

Sir,

I have been spending hours every week to get in touch with the customer care of jiomart to inquire about the missing...

I have placed an order on 15 Aug 2020. The prepaid order got Declined.
After continuous follow up and multiple Complaints, there is no response from the customer care.
I dropped multiple emails and called many times but there is no resolution of issue.

Order ID:[protected]A
Amount:1897.25
Mode of Payment: Paytm