On 02/01/2022 I had a bitter experience with KSRTC Volvo bus bearing No. KA 57 F 3973. As per my routine, I took the above mentioned bus from Mangalore to Sakleshpur at 8.15 am. Even if I hadn't book my ticket earlier, I was given the ticket to Sakleshpur by the staff indicating the availability of vacant seats. Despite being an employee of a customer centric corporation, the crew didn't inform me about the non availability of seats and were confident enough to give me the ticket to Sakleshpur bearing no.082977. In addition, within a span of one hour, the conductor has changed my seats 3 times. At last, when the bus reached Upinangadi, I was asked to sit down on the floor on a piece of paper provided by the conductor. The so called Volvo carrier, which promise to provide one of the most luxurious travel experiences of wild Karnataka has catered me with such a disgusting experience.
More than the physical comfort that I was deprieved of, the mental agony that I faced was unimaginable. The staffs, both the driver and the conductor gave a scar on my emotional side when I was forced to sit on the floor. Considering the egalitarian perspective, I was also given the ticket charge from my pocket like any of my fellow passengers. Still I was denied a seat. In addition, I was forced to sit on the floor, despite having equal right for a seat like any of my fellow passengers in the bus. Is this the way entire KSRTC treat the guests to Karnataka???
It's high time to improve the service of your Frontline staffs.
I had already completed my journey. By writing the written complaint KSRTC can't do anything to make my injured mind feel better.. But I am pretty sure that KSRTC can look into the matter as a serious concern and make sure that the misbehaved employees mentioned above, don't repeat the same with anyone anymore.
i wish to KSRTC take necessary action against this and expect a speedy redressal to complaintor concern.
i also expect your reply as soon as possible.
Thank you in advance..
Vishnu ajay