Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Hi. My name is vidhyasagar. I was travelling from mysore to Bangalore in KSRTC bus like rajahamsa kind of bus. I bought 2 tickets from the conductor. Total amount is 440 and I have him 500rs and he gave me the ticket and balance amount he said he will give later and marked 60rs balance amount in back side of the ticket. After a rest stop, I asked the balance amount so he asked me to show me the ticket to check for the balance amount. But unfortunately I lost my ticket somewhere in the rest stop . So I told him that I have lost my ticket. He asked me to buy new 2 tickets. I said sir, I lost my ticket can you give me a copy of my ticket . He said no we can't provide that you must buy new ticket only. So after all then I bought 2 new tickets. My question is conductors are using the print device for printing the ticket. So why can't they make a copy for a passenger because conductor knows that I have bought a ticket . Before starting the bus itself the conductor gave us a ticket. If they are using the print machine means why can't they provide a copy of a ticket. Obviously they will be having a database where the entry of each ticket will be stored in the machine . So as a passenger I have rights to ask this that if a conductor is providing a machine printed ticket means they must include the phone number along with that. So if the passenger lost his /her ticket by searching with the phone number they should provide a copy so that will be like a passenger friendly. Then why they are using the machine for printing the ticket. They could have given the normal color paper tickets for this . The technology has improved more so that they are using the printer device for providing ticket. So there must be a database where they can have a count of tickets / amount was driven for a day . So this is not at all fair for asking a passenger to buy a new ticket . Kindly note this concern. That's why the online ticket booking is the best when compared to buying the ticket in buses. That is why many people are reaching out to red bus or online reservation so that if they have lost their hardcopy then they can refer to the softcopy .

PNR : J[protected] reserved ticket was cancelled. But money not refunded back.

Bus no. KA 34 F-1393 starting from bellary at 8:00pm night . driver is loading the bus with a lot of luggage for some extra money. And driver is misbehaving with customers. Pls take a strict action and suspend such drivers . bus is loaded with full lugage that customers cant even sit properly in bus.

During this covid time ksrtc is running unhygienic busses from bangalore to banavasi.

Bus number f 1051.

Hygienic bus... cheating consumers by charging 550 for this pathetic seat

Dear KSRTC,
This is one of customer who is using ksrtc service. Here I want to register complaint about ticket collector who is collecting extra amount than ticket value.
My ticket no: 220842
Route: G Palya - Hosur
Ticket value is Rs. 35.00 but he is collected Rs.37.00.
Bus no: KA42 F0631

The counductor of Mysore city bus no. KA 11 F 0377 morning 9:20 bus route from city bus stand to Gaddige misbehaved with me. He told me to get down from the bus in the half way and shouted in front of everyone for bus pass issue. He told that the route written in student bus pass is not correct but I everday used to travel from same route even ticket checker also saw my bus pass and it has no issue with that pass but this conductor spoke to me in wrong way. Being a women i felt so humiliated from this guy and he made to get down alone somewhere in middle of road.

I request you to consider my complaint and take action .
Thankyou

The bus service from Belur bus stand to nearby village stops en route to Hassan is highly unsatisfactory. The buses do not follow any schedule and come to the bus stand as per their own whims and fancies. The bus frequency is very less. The buses plying to Bengaluru, Mysore etc. do not stop midway near villages like Ibbeedu, Andale etc., which lie on the routes on which these buses ply. The service is especially infrequent and intermittent during 9 to 10 A.M., rendering it very difficult for office-goers to report at the places of their work in time. Most of the buses have boards exclusively in Kannada, which poses a big challenge to people from other places working in this area. Sometimes, Hassan buses merely transit through the bus stand, but do not stop there to pick up the passengers.

I'm a student, Studying in mysore I need to catch a connecting bus from Srirangapatna. To travel to Srirangapatna there is no bus facility from our village even though it is main road banglore Mysore highway, So many students need go to school and college from our village there is bus facility which is Only few buses even though not on time mainly we need buses around morning 8to 9AM and evening 4to 6PM . We even addressed this to TC in bus stand and he is so negligible. I kindly request to take immediate action against this and we need buses atleast for half hour range at this times🙏

Condutor taliking to passenger bad words
In bus bus no KA40-F1369 travling kolar to srinivaspur rout

Respected sir/mam,
I'm a student studying in Mysuru, I was travelling frm Mysuru to Hunsur to CBT Colony. Being a regular user of KSRTC I encountered a very rude n ugly behavior of a bus conductor recently on 24th Nov at 4:30pm. On that day there were two buses to my destination at a same time in one bus seats were filled there is no space to stand also but the second bus was empty with only 2 passengers. So, I tried to enter into the second bus (empty seats) but suddenly the bus conductor shouted and behaved rudely with me. He was not allowing me and others (students) to sit inside the bus. He forced me to get out of the bus. Then I questioned him
" Y can't I get in the bus?"
Bus conductor : the bus is not scheduled now, you were allowed after that bus (1st bus) departs, so get off the bus
Me : then y u allowed them ?
He didn't answered
He closed the bus door and not allowed us to enter.
After that bus departed then also he not allowed me.Then I understood his intentions were clear that only passengers with tickets were allowed, Not the ones having bus pass.
After 20mins I sat inside the bus. Again the bus conductor scolded me to get into another bus. I refused again he was scolding. Then, I thought of complaining the concered authorities.
He don't know how to behave with students.
I was really upset with the bus conductor attitude towards me.

With all due respect to Karnataka government and KSRTC officials I request concerned to take up this complaint seriously and provide good service.

Bus no. : KA 09 F 4645
Bus depot : Hunsuru

On 23/11/2021 at about 1210 pm, location was about 10 Kms before Sakleshpur as I was driving on my XUV500 ( KA19MD4023), bus KA21F0154 ( Puttur / BC Road depot) suddenly overtook my vehicle from my right hand side and converged to left side, nearly collided on to my front right mudguard/bonnet area.

If not for my alert response of immediately steering my vehicle to the extreme left of the road, saved the situation of a collision if the bus with my vehicle ( KA19MD4023) .

This was very frightening experience for me & I even observed the said bus passengers were shocked at this.

This sort of reckless driving should be dealt with strictly.

A video of this bus & sample of the driver's driving us attached herewith.

On 23rd at 2;30 PM i was travelling from hassan to channarayapatna in KA19 F0943 bus which was going to bangalore. The conductor in that bus misbehaved with me. So kindly please read my complaint and take a action regarding this. He was trying to touch me. It was kind of harassment. So please take an action related to this.

Today I have took bus on kukke subramanya. At 3 pm conducter told me he will reach majestic at 10 ..

But I have reached majestic at 11.30 due to this I've missed my cab when someone traveling with their why unnecessarily provide false communication. Attached bus number plate as well..

To increase your profit your conducter are giving false promise to passengers this should be rectified.

I am currently thinking take legal action . I have collected the bill and even I've received the my cab cancelation bill as well..

I'm student studying at mysore. Ksrtc bus conductor not allowed student pass. The bus route from nanjanagudu to malemahadeshwara hills (bus number ka10f0501). It is not interstate route bus and my bus pass route from kunthur to ballal circle mysore, route changing place CBS, MBS and have no stage at kunthur befor kunthur mugur is the stage I'm regularly traveling in that bus only every day they allowed student pass and today(23.11.2021) they not allowed pass because he is new conductor for this route and he told that it's your pass route from kunthur to ballal and our stage is not kunthur before that stage is mugur he can able to allow the pass till mugur and he refuse allow and said get down the bus so please take action on bus conductor because students were going to college or return to home they were missing college trimmings and they go late to home and they will not able to study they guess I can reach in time and do work if I went in that bus I can reach at 7.00 pm now I will reach at 8.30pm and it's not only one student problem so kindly tell them to allow rules thank you

Please provide 2 buses at a time of 8am and 8.30am.. Bcoz in this time the most students and employes travel in bus... I am travelling from 2 years.. Always the bus was busy like no place to go from driver seat to door.. So i request to provide two buses at a time or a bus at every 10min in between 8am to 9am from gundlupet to mysore and 3 to 4pm from mysore to gundlupet.. Please understand our situation and a bad experience in our daily life..

After driver came to know about puncter also he was driving the bus this is worst service and he does not even know how to change the tyre

I am writing to express my grievance regarding the pathetic state of washrooms in Hospet bus stand.

I was on route to another place and the bus stopped at Hospet for 5 min washroom break and we got down.

The collector in the front of the washroom was not only rude but he yelled at one of my family members claiming kids weren't allowed to go in for free even though he was paid 10 rupees coin and we pointed that out and he abruptly stated that they don't accept 10 rupee coins.

Ok, fair enough, we assumed it could be due to some reason and paid 20 rupees in cash for party of 4.

When we went in, the first thing that we noticed was the bad smell, our eyes stung at how awful it smelled. My little one started tearing up. We couldn't even breathe, the smell was that bad. We searched for any decent washroom but out of 10 or so stalls only one or two seemed functional.
The one that I was forced to use had a broken water pipe so the stall was pretty much overflowing with water and I was shocked at how much water they were wasting.
The sinks were broken and not functional..it was a complete mess, no sanitation no maintenance no hygiene.

Overall it was the worst washroom I have been to and I have had my own share of run-ins with terrible washrooms.
I wish I had taken my phone along to share some pictures to attach as proof. Unfortunately I was so repulsed I just couldn't bear the thought of going back there to take pictures.

I decided to complain about it all to the collector and ask him why the maintenance was so bad and if they are taking 5 rupees per person the least they can do is keep it clean.

And the collector got extremely verbally abusive and started berating me saying if I don't wanna go, go elsewhere. I mean that's not the point. The point is they have no maintenance but he didn't seem to understand and when I said I would complain to KSRTC he didn't seem to care at all. His behavior was downright attacking abusive and erratic.

I'm writing this hoping something can be done about the maintenance of these washrooms. I'm 99 percent sure I'm never going back there again but I pity the thousands of women who might have to, either on route to someplace or daily.

Now a days it has become Normal that bus conductors are not giving change even though if we are asking. I was traveling from Gauribidanur to Bangalore in KSRTC bus and I departed around 6 AM. I gave 500/- to conductor he gave me 410/- back. The actual ticket price is 88/- he didn't gave me 2/- back. After my destination I was asked him the change he said you gave 500/- then I won't give you in return.
This journey was took place on 12th Nov 2021. And the bus number is KA40.F.12**
I didn't remember the correct bus number but the bus service is from Hindupur to Bangalore. Please take a strong action against conducters on these routes and other routes too.

Thank you,
Abdul Matheen

We are stundents of belgaum collegs ...We are Struggling for buses from long time. Because of lack of buses students are facing lot's of problem... So it's humble request to KSRTC bus service to provide buses regularly (specially in evening time).

On[protected] Bus Number KA 31 F 1367 Karwar to Subramaniya Conductor refused to issue ticket Till Padubidri from Honnavar saying there is no halt in padubidri and said that after Udupi the next stop will be mulki and as far my knowledge all depo buses have halt in padubidri . request you to take action on rude conductor