Hello Sir,
This is with regards to the Bus No KA23F997 (yaragatti -Savadatti- Bangalore). the Bus was supposed to depart by 20:20 PM at Dharwad bus stand. it was almost delayed by more than an hour, the Bus KA23F997 arrived at Dharwad at 21:34 PM. in between passenger seat Number 10 has called to the crew mobile no ([protected]), and crew updated that the bus is on the way and will reach by 20: 45 M, but it didn't . upon checking the crew he updated that there was some village festival and because of this the bus got delayed. we understand the traffic situation. but crew would have updated all the passengers who are boarding from Dharwad saying that bus will be delayed pick up as there is traffic jam, because of his lack of communication from the crew, the passengers waited more than an hour.
so could you please ask the crew person to communicate on time to the passengers if there is any delay in the pickup point. and the crew was not in a position to hear anything from passengers. please guide him on updating the passengers by calling them if there is any delay.
Regards
Raju Aralelimath
[protected]