[Resolved]  Karvy — repeated adhaar address update request rejections by karvy - for "transliteration error in the request field"

Address:Vadodara, Gujarat, 390012
Website:ssup.uidai.gov.in

For the last 1 week I have been trying to update my address on the Adhaar Self-Service Portal and the request goes to Karvy. Every update request has been repeatedly rejected by KARVY for "Transliteration Error in the Request Field".

My latest request to be rejected is the URN Number: [protected]
Reject Reasons : Transliteration Error in the Request Field,

What field has the transliteration error due to which these address update requests are being repeatedly rejected? KARVY does not bother to provide the exact field for which this is being rejected and what the correct transliteration value is. There is absolutely ZERO feedback from KARVY and users are just expected to keep trying to guess what the correct value is What kind of an update system is this?

Please forward my complaint to KARVY to get the transliteration error corrected so that the address on my Adhaar record can be corrected.

Thanks

Ashok Mishra
Ph: [protected]
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Aug 23, 2018
Complaint marked as Resolved 
Karvy customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2018
Karvy Customer Care's response
Dear Sir/Madam,

With reference to the below mail, please share your aadhaar and local language to kcpl.[protected]@karvy.com to enable us to check and get back to you shortly.

Regards
Team Karvy
Complaint comments 

Comments

Always mine and wife's aadhaar address update is getting rejected because of transliteration error. I don't know what to do about that.

Both o[censored]s have to apply for the passport also and just stuck with this.

aadhar number
[protected]

URN no below
0000/00518/53373
For the last three or four times i am trying to update my address in my adhaar but every times i get the transliteration error. Please guide me what to be updated in the fields.

Aadhar no[protected]
Last urns 0000/00518/38238
0000/00518/57207
0000/00518/79310
0000/00518/90078
Dear Karvy Support,

I have already shared my Address Change Acknowledgement receipt with "kcpl.[protected]@karvy.com" yesterday that has all the details that you need.

Please provide details on which field has transliteration error and what the correct transliteration is. This needs to be resolved as soon as possible.

Thanks

Ashok Mishra
There has been no response from Karvy on this complain. Very poor service! Will write to Govt. Authorities regarding this if I dont hear back today.

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