| Address: Lucknow, Uttar Pradesh, 226001 |
| Website: www.kaya.in |
On 20.08.2016, i went for kaya for consulation for my full body laser treatment. And doctor suggested me to go for laser treatment. I paid the 17840/- for whole package. I asked many times that it give any side effects. They always assured me that there will not be any side effects and after 1 hour u will back to normal. I have very bad feedback related to the kaya clinic actually, saturday date 20.08.2016 i went for full arms and upper lips laser treatment laser after this session i got many pimples, swelling, black spots on my body. I then got infection on my arms and upper lips which means i cannot take any more such sittings, i'm still recovering.
Not getting refund more then one year, even after multiple calls. These people told me to called customer care, i called customer care they told me called clinic. When i called up there to get the appointment those people had no clue about it and said they will talk to customer care and come back. I have enrolled on 20.08.2016 for laser treatment and requested for refund on 3rd april and also not used any of your service till date. It has been an entire year since i am following up for refund. There is single feedback from your side. No response received from kaya customer care or the clinictill date.
I had paid 17000 rs for four sittings in advance but could take only two.. I then got infection on my arms and upper lips which means i cannot take any more such sittings, i'm still recovering. How do you people expect me to take the sittings. What is the issue in refunding. Refund my amt otherwise i will go in consumer court or will take legal action. I m not interested to take any more services any more.. Refund my amt asap.. Registered mob no [protected]. You can contact me [protected], email me – [protected]@gmail.com.
As per my telephone conversation.
Therefore i have requested for refund of my money.
Please cancel all my services taken and kindly return the money.
Thank you...
Aug 27, 2017
Complaint marked as Resolved Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2017
Kaya Skin Clinic Customer Care's response Hi Meenu, everyone's skin type is different everyone reacts differently to products and treatments. We apologize for the inconvenience caused. Please can you DM us your contact details and our SQ team will definitely get back to resolve your grievance. We assure you flawless treatment in the future.
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ConsumerComplaints.in › Kaya Skin Clinic › Kaya Skin Clinic — no action for refund of my money for 30k
Kaya Skin Clinic — no action for refund of my money for 30k
1 Review
Pa PavithraHareeshL on Aug 17, 2017
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Team, I visited the Kaya Clinic in Chennai adyar branch on Aug 15th for Laser trail for underarms for rs.85. I really liked the service though it pain for an extent. And the representative there was explaining all the services provided here. I was so much interested and opted for pain free laser for RS.30k and made the payment on the same day. And then the itchiness and red bumps started in my underarms over night. The next day morning it really looked like rashes and I was not comfortable to go thru the laser for full body. I called the center and informed about my uncomfortableness and asked for refund of my amount. They asked me to visit the clinic once again to get a doctor's advice. That was a bad conversation with the doctor. The doctor was not ready to listen to what I was explaining, but he was very much trying to brainwash and asking me to undergo the pain free laser. I denied straight and now waiting for them to open a complaint for me. I am not sure why you people are very much fond of customers until getting money. But after getting the money, when i am not ready and wanted the refund, there is no sign of any steps. That's my hard earned money, please do consider. I need my 100% money back. Please do needful. Don't make me to visit your clinic again and again for no reason. I am not sure if this complaint is going to reach the right wars as well. Team, please do needful, I hope you understand my situation.
Complaint Status
[Aug 17, 2017] Kaya Skin Clinic customer support has been notified about the posted complaint.
Updated by PavithraHareeshL, Aug 17, 2017
Team, I visited the Kaya Clinic in Chennai adyar branch on Aug 15th for Laser trail for underarms for rs.85. I really liked the service though it did pain during the process. And the representative there was explaining all the services provided here. I was so much interested and opted for pain free laser for RS.30k and made the payment on the same day. And then the itchiness and red bumps started in my underarms over night. The next day morning it really looked like rashes and I was not comfortable to go thru the laser for full body. I called the center and informed about my uncomfortableness and asked for refund of my amount. They asked me to visit the clinic once again to get a doctor's advice. That was a bad conversation with the doctor. The doctor was not ready to listen to what I was explaining, but he was very much trying to brainwash and asking me to undergo the pain free laser. I denied straight and now waiting for them to open a complaint for me. I am not sure why you people are very much fond of customers until getting money. But after getting the money, when i am not ready and wanted the refund, there is no sign of any steps. That's my hard earned money, please do consider. I need my 100% money back. Please do needful. Don't make me to visit your clinic again and again for no reason. I am not sure if this complaint is going to reach the right wars as well. Team, please do needful, I hope you understand my situation. Invoice Number:22217