Kaya Skin Clinic Complaints & Reviews

Kaya Skin Clinic is not refunding my money at first they promised they'll refund in 30days tym later dey r giving excuses ..3 months passed i cant wait n am going to sue the company..I wil not visit the company again n i kindly request the money to be put back in my ac or serious action to be taken

Dear Sir/Madam,


My wedding is in next 10 days. I went to Kaya for Pre-Bridal service package which they hype so much & then lured me towards the service for about Rs.6.8K/-. My first session was on 04th Nov'10. The dermatologist gathered all the details, I specifically mentioned at least 5 times that my skin is very sensitive & I just want to get very mild facial done & no experimentation. They reassured me & practiced something called a " LACTIC PEEL" which my skin could not tolerate. I kept telling while taking the treatment that my skin is burning & I cant bear it. But according to them it was a normal phenomenon & burning sensation occurs. I got red rashes first on my face while in clinic to which they responded that it's a positive signal & the skin would reveal better results.
I went back home (it took about 30min.), I looked at mirror & cried in horror, 40% OF MY FACE WAS BURNT COMPLETELY WITH BLACK MARKS ON MY ALREADY FLAWLESS SKIN. It gave me such psychological shock that my state was traumatic. My engagement is next week on Sunday & the wedding 2 days after that, I still have those marks on my face due to which I am not even able to go out, I am under complete trauma & shock for which I am gonna sue this Kaya Skin Clinic. When I went to them 2nd day cos next day was Diwali & they were closed, they themselves were scared & prescribed some medicines. I am under medication now for no fault of mine & I am not gonna spare these fake people. I am completely distressed. They just ruined my happiness & charm of marriage & I'll make sure they face the brunt.
I need a legal advise on this case as I want to file case against Kaya Skin Clinic - Gurgaon. I have taken the pictures of my face with burnt scars on it & have the bills supporting the package they sold me.
Please help me.


Thanks & Regards,
Deepshikha Kant

I am taking laser treatment at kaya Skin clinic for my underarms and upper lip. I am really unhappy with the treatment. Initially i was actually satisfied by the reduction in the growth of the hair but once my package was over i realised i will have to do maintenance once in three months. Maintenance is not less expensive to do once in two months or even three months. Initially while taking the package i was told that i might have to do a maintenance once a year but now it looks like i have to do once in two months for upper lip. My last session was in July and by two months and hair growth is back. I would like to know what should i do. Why do you'll promise something and not offer the same. I ask them this they say each skin type is different for individual, of course i agree but after done with ten settings o[censored]pper lip why should i pay Rs850 once in two months. Is it worth it. Because i took the package i referred my friends and cousins and now no one is happy with Kaya. I would really appreciate if some higher officials at kaya would look into the matter and let me know how to go about this issue.

Once you pay, they are totally unconcerned for the customer:
I was given the appointment for a particular day. They called one day before and confirmed the appointment.But when I went there, they told me that u were not supposed to come today as last time they had used high concentration medicine

Was this the customer's fault?????????? Who is going to pay for my time and travelling for 20kms for reaching the place.

I'm observing this nonsense since i started taking the services.
I enquired for Bridal packages. Dr Kiran, of the said clinic, didnt knew the ABC of the package and started advising me. Myself being a Dr and also I had read everything about the package earlier, i sensed that he is just guessing reading the booklet. Then i asked him to ask some other person. What is his job then, if he is not aware of the packages??????

Another blunder was done - First time i took Everyday radiance, the Dr ( Dr Sireisha - hope spelling is correct) didnt even come near to me and told the assistant to do MDA with fruit pack. Next time when I read the Grid and came to know that this was for some smooth touch. And my initial complaint was tanning !!!!!!!!! For the 2nd session, Dr told that last time you took MDA with pack, so again we'll give that. When i questioned, then only they saw my skin and gave the UV Care pack. What is the need of Drs then???? Any layman can give the treatment.

I 've written to them for this a number of times. No body is bothered to reply as they have got their full money.

Hi all this is to bring your kind attention please don’t trust skin clinics in India specially Kaya skin Clinic HRBR Layout Bangalore as they fool people by convincing them to register for some or the other packages.

I myself is a victim .One day I had walked in to KAYA CLINIC located in HRBR Layout, Bangalore and I was advised to take package of PR Peel (6 sessions) and dark circle reduction treatment (3 sessions), as I...

Hi,

It is very unfortunate for me, I checked the reviews after being a victim. I paid a huge amount in kaya without any benefit. After paying the money nobody bothers for the customer satisfaction. The doctors are not well qualified . They used to give the same recommendations to all. Even I tried to speak to manager at indiranagar clinic but ... she did not look on the issue. I just think I dropped my amount somewhere and lost it. And never suggest anyone to go to kaya. This is not a clinic at all , just a business place to make money. I wrote this to kaya care first but no response. I have taken a package for laser hair removal , I do not see any benefit.
When I went for the consultation, I heard all the good things the hairs will be reduced and very finer and will not be visible easily . I do not see any difference at all. My friends told the same experience about kaya.
Now when I meet the doctor. What I listen -- This the only thing can be done by laser. No one is really bothered whether I got the result or not and according to them "The sessions are over no matter I got benefitted or not". I didn't find any difference however the hairs has grown due to shave during laser treatment. I did research and met some skin doctors and got the outcome this is not how laser treatment works but it has not been done properly.

My family has been going to Kaya for years we have spent a lot on their services! Last week I went to Kaya Alipore and took off a pair of diamond earrings and left them on the counter, it was never to be found again! What is more appalling is that after repeated visits there have still been no actions that have been taken. It is really despicable!!

I am having scars on my face.For that i went to Kaya Skin Clinic. First they suggested me Acne Scar reduction in at Jaipur's Clinic. I Paid for that in Jaipur but i took my session at Noida center.At my first session in Noida they suggested me to go for different treatment which was Dermaroller. I paid seprately for that too. But still i cant see any results.So i will suggest you not to go to Kaya for any skin problem.

I went to Kaya skin clinic for pimples and acne scar reduction ...their doctor suggested me for peal ..they assured me that doctor will do it, but nothing happened like this their satff member used to do it , doctor came only in first session for 2 min.
In 3rd session they burnt my skin ..when i asked just after the peel , they said dead skin will come out in 2-3 days and no scar will be there....but it didnt happen and now i am suffering from burnt spot more than acne scars.
when i went to them again they asked me to go for aqua radiance and acne scar reduction/skin polishing and charged huge sum of money ...poor me i took it thinking that perhapes it will work , but nothing worked out .

now i want them to cure my skin any how ..

I write this mail sincerely requesting you to kindly not go to any skin clinic. particularly KAYA cause they are just a bunch of sales people who are out to cheat you and stick some unworthy products which are of no use to you. I paid Rs.10000/- in advance with a promise that my skin will be normal in 4 months, but no results for a year, and even after that they had the guts to tell me that my sking was not responding and I should continue with the peels. Glycolic peels are nor a solution for acne. Things can be as severe as hormones, which requires a sonography report and solve all your issues.

I have endured months of torture on my skin with no results. Please visit a proper qualified dermatologist like I did, and trust me they are the only ones with a solution.

tell all your friends, family, guys or girls...its necessary to enlighten them before they get cheated. you could be saving a lot of them from being cheated like I was.

I understand that Kaya Training Centre gives appointments based on their requirements, but still there is no tranparency / confirmation once an appointment is confirmed.

I have taken a membership @ Kaya's Training Centre. I was asked to take that so that i can get appointments faster and easily with timings convenient to me between 8am to 9pm.

But unfortunately, leave convenience, its been 3 weeks i have been calling these guys constantly & not even got an appointment for the service.

Now my membership is about to expire on 6th June & i am nowhere as it is difficult for me to leave work on weekdays and spend a full day at Kaya.

Inspite of desperate n no. of follow ups and calls all i get to hear from different voices is " I AM SORRY TO DISAPPOINT YOU MADAM BUT I DO NOT HAVE ANY REQUIREMENT FOR LASER FOR NEXT 2 DAYS. THEY ARE ALL FULL. PLZ GIVE ME YOUR CONTACT NO., I WILL CALL YOU IN THE EVE WHEN A FRESH REQUIREMENT COMES UP"

I do give the no. and as usual no calls comes. Next morning i call again sharp at 9.30 and all i hear again and again is " I AM SORRY TO DISAPPOINT YOU MADAM BUT I DO NOT HAVE ANY REQUIREMENT FOR LASER FOR NEXT TWO DAYS. THEY ARE ALL FULL. PLZ GIVE ME YOUR CONTACT NO., I WILL CALL YOU IN THE EVE WHEN A FRESH REQUIREMENT COMES UP"

Also THRICE it has happened that the timings & dates conveyed to me for my other & lase services were wrong.

Again for laser this week finally when i got an appointment after 3 weeks, I was told that appointment is on Sunday. When i called the centre today morning t confirm the timing as 11 or 11.30, i was told that my appointment was today....


woooooooooowwwwww

Another goo[censored]p of your staff and my another week gone..............................

Now all i have to do is pay again for the services.

I was planning to go for the Kaya Bridal SErvies, but now looking at the way appointments are scheduled am actually scared of going ahead with Kaya since i might end up without any service for my Day and appointments might come later....which is of no use to me.....

hi

Ibeen to kaya for the treatment of my back I use to have sun burn they charged me more then 40000 and said we will fix this and your skin will be normal after few settings they repeated it serval times they gave me medication also .. it still didnt go....I just want my money back..plz help...

It is very unfortunate that I have been driven to a stage where I had to decide to finally lodge a formal complain against the Kaya Clinique [Kolkata, Purna das road branch].

I have had a really bad experience at the Kaya Kolkata Purna Das Road Branch. I am taking services of Salisalic peel, Glycolic peel, Yellow peel, lazers and at times facials too for the past 4 years along with my father who has taken loads of treatments at this centre. But despite being an old customer the services in this centre are not at all appreciable. The management of this centre is going worse from bad. No signs of improvement have been noticed by me in all these years.

The basic problem wih centre is lack of management. Everytime me and my father reach the centre 5 minutes prior to our services to allow time to the centre to get the rooms ready so that they can start the service on time. Being a customer we think of your convinience but the sad part is its not the other way round. Most of the time we had to wait for 20 25 minutes from the scheduled time ,stating the clients who had walked in late are being attended to.
Last year my father walked out from the centre without taking his service as he had to wait for 35 mins and he had an important meeting to attain. Sangeeta was the Centre Manager then, who behaved pretty rudely with him .
Today i.e. on 9th february 2010 i had an appointment at 12.30 pm for yellow peel. I called the centre at 12pm asking them whether they can accomodate me before the scedule time and they confirmed me asking me to come to the clinique. I came to the clinique at 12.15pm and was taken in for my session at 1.05 pm which means i was waiting and waiting for 45 mins. When i asked the client coordinator Tanima she said she didint noticed the fact that all the rooms were full and mistakenly asked me to come to the centre before time. Being a client coordinator such kind of mistakes are done. If then also i take 12.30 pm as my scheduled time then also i had to wait for 35 mins.

I find this behavior highly unethical, with no regard to the existing clients. I cannot point fingers at an individual, citing this to be an individual behavior, this is the behaviour of mostly all from purnadas road kolkata centre.This seems to reflect the mentality of the organization. You must understand that all o[censored]s have a busy life & time is a very important factor today. I have had to reschedule meetings & family time as the time that was reserved for these activities has been taken up so ungraciously by KAYA. All that escapes the staff is an unfelt sorry which holds no meaning since the same this is repeated the next time .

We have spent a huge amount of money in KAYA and has been associated with KAYA since the last 4 years ,but then also we are getting such kinds of behaviour. If such an atitude continues then we have to leave KAYA on a bitter note, which means no references would be made to any family and friends furthur on.


Abhisikta Chakraborty [[protected]]

i had been to kaya skin clinic for a free skin analysis after registering online. but after the analysis i was asked to pay for it though it was free.

My name is Divya Gupta and i wants to file a complaint against Kaya Skin Clinic-Salt Lake, City Center Branch,and Alipore Branch, Kolkata where more than one anda half year back, I was enrolled for permanent unwanted hair removal of my Chin and a package for Acne, Pimple and its spots removal. Its been more than one and a half year I have taken there services but whatever promises they had promissed at the time of taking those packages.Now when I asked them that I have invested around Rs.25,000/- as well as one and a half year time, but i have not got the results which were promissed to me at the time of taking these packages.

Now they are simply not ready to help me after investing so much money and time and infact they want me to buy more other services from them, and when i said that first you give me the result for what I have invested so much of money and time with you. They simply refused to give me further any service.

Kindly help me with same. and let me know what further i can do, to recover the worth of my money and time which I have paid to Kaya Skin Clinic.

Thanks and Regards,
Divya Gupta
[protected]

I went to Kaya skin Clinic -Anna nagar and got the warts removed from my neck and face. The Doctor and the rest of the staff mentioned that the scars will disappear in 10 days. It has been more than 3 months now and the scars are yet to disappear. They are deep and heavily pigmented. When I approached them, they prescribed heavy steroids which are even more harmful. They do not seem to care and the staff who was supposed to call back...

I would like to submit the complaint against KAYA SKIN CLINIC, PUSA ROAD.

The complaint is against the wrong consultation and services I have enrolled at KAYA SKIN CLINIC, PUSA ROAD. I have taken half of the service from there and I m not satisfy with treatment.

The doctor and manager of the clinic has been changed, those has consult me at the time of enrollment.

I have given Rs. 11,850.00 for two treatments. One of the services is of Rs. 4,650.00, which I have already taken, and another of Rs. 7,200.00, which is left and now I don’t want to take (recent doctor is also suggest that I don’t need that).

With first service I have already got more skin problems as extreme dryness and redness. My skin is become more sensitive that now I can’t have any parlor activity.

Now the recent doctor has suggest me that u don’t need further treatment or the treatment I already have.

After having 2-3 consultations with the doctor I still wait for 2 months that might my skin will become better, but it still has the same problem with witch I have started my treatment.

Then I went to the clinic and talk to the manager as I m not satisfy with the service so please refund at least my balance amount and she strictly refuse that she cant’ refund money as its against with the company rule and its already written in the bill.

But the bill I am having is not contains these thing like any clause or any rules.

Then the manger is try forwarding may amount for another treatment but refuse as now I am not interested in having any service from there.

After having so much argument with manager she says that she will discuss this point in the meeting they are having in November first week and call me back.

I would like u to help me in what do I do if she refuse in giving my money back.

Waiting for your reply.

Thanks & regards

It is very unfortunate that I have been driven to a stage where I had to decide to end my association with Kaya at such a bad & bitter note. I have been visiting Kaya (Kalyana Nagar Branch, Bangalore) from December 2007 first for Glycolic Peel treatment (S R S Vitality) along with its maintenance treatment & now I had enrolled for the Pimple Free & Acne Scar Reduction Treatment. The fact that I had continued with Kaya for such a long period goes to show that that the Treatments offered were really good & I saw my skin improving with each passing sitting of the treatment, but here ends the positives of Kaya

I have had a really bad & horrible experience with the staff associated with the Kalyana Nagar Branch. The staff behaves over friendly & sweet (dripping wit honey) as long as the payment has not been made for any treatment for which an interest is shown. There are frequent calls & reminders bordering on being a nuisance (sometimes twice a day) asking you when you would take up the treatment & when the payment will be made for the treatment. As soon as the payment is made there is a complete U turn in behavior, there are no calls confirming/reminding me of the appointments (while this was promised with great sincerity before making the payments). Secondly on reaching the clinic at the scheduled time I am made to wait for 20-30 minutes stating that clients who had walked in impromptu were being attended to. There has also been occasions when I had gone there to pickup the products suggested by the Doctors, the girls are over phone & they seem to be in no mood to put the phone down & attend to the client & I had to wait until the calls are over, when questioned about this I am told that the call was being made to the head office in Mumbai (the conversation made seemed anything but official or professional)

I find this behavior highly unethical, with no regard to the existing clients. The idea seems to be that since the money is out, there is no way to back out & hence will tolerate any shabby & unprofessional treatment meted out. I cannot point fingers at an individual, citing this to be an individual behavior, since I have had to deal with different girls & surprisingly all showing the same behaviour. This seems to reflect the mentality of the organization. You must understand that all o[censored]s have a busy life & time is a very important factor today. I have had to reschedule meetings & also cater to a difficult baby since the time that was reserved for these activities has been taken up so ungraciously by KAYA.All that escapes the staff is an unfelt sorry which holds no meaning since the same this is repeated the next time

Having said this I am no longer interested in pursuing the treatment that I had enrolled my self for & would therefore like my payment to be returned without any issues being created .I feel 1 year 9 months is a long time to endure such indifferent behavior & there are many more organizations out there in the market who are more customer focused & reliable than Kaya. Your treatments are no doubt good, infact they are very good & that was the reason why I was intersted in continuing the treatments suggested by the Doctors at Kaya.I was infact using all the products of kaya suggested by the doctors but I do not think I would want to any longer pursue my association with the clinic

Please instruct the branch to have my payment returned as the treatment has not yet begun. Let not my frequent outbursts at the clinic be a hindrance to the other WALKIN clients who seem to hold greater precedence & importance in the eyes of the organization. I hope this will be carried out with immediate priority & I am looking forward to getting back my money

In response to the mail that I had written below ,I received a total of 3 calls in 2 days from mumbai assuring me that the matter would be looked at & that they would be getting back to be shortly .I thought that finally there was some one who knew there job & the importance on maintaining client & customer satisfaction,but alas,the staff at KAYA seems to lack any kind of professionalism.I has been two weeks since i received the call ,with no further action or response for my complaint as stated below.Can somebody responsible take ownership of the issue & please let me know how i can get back my money which has already got into KAYAs account with no service provided

Hi,

I m one of the fool customer of kaya who had paid all 20,000 but did not get any result. And there doctor says some time result does not come on the skin if they would have told me before taking the payment i would have not pay anything. Now they are not giving my sessions due to there staff has left the company. i have spoken to all the guys of kaya but they are sang same song with me. They have created blunders with me so many times now its too much and i will take my money refund at any cost with compensate. I will take all legal actions against them.

Hi,

I have paid full amount for services but they are not ready to give services. i took from you skin lightning but i did not get any result. And your doctor says its depends on the skin some time result does not come. If the result can not come then why you people do cheating with the customers after paid full amount. Your branch is creating blunder with me third time. If you will noe sort out the issue. I will go to conumer court against cheating and for using bad chemicals on my skin.

Meenakshi Bhatia
[protected]