Kaya Skin Clinic Complaints & Reviews

To begin with, once you are done paying for your packages the team doesn't give a damm about the after services. They will not confirm your appointment and when you call for 1 they are always out of slots. The staff will just hang up on you or start talking with other people around them while you are on hold and then some new person will come over the phone and you are asked to repeat the entire thing to them

. When asked to connect to a manager, you are always told that manager is busy please talk to us.

The tone of talking is by far the most arrogant and rude tone done by customer service company that i have seen.

Kaya skin clicnic (Juhu) doesn't give a damm about your time and money.

Because of their over all bad attitude, i asked them to give me a refund and they deny that too and go like no, we don't do refund, you are free to make a choice. Like literally i've been told that.

In 8 months of getting enrolled with them i have only made upto 2 sessions because they are always booked. What i don't understand. Is that why do they keep enrolling people when they don't even have the space and time to accommodate them.
All they care about is money.

Just waiting to finish my paid sessions at kaya juhu and then never going back to them. And would never recommend any body to go there. Vlcc is so much better with their flexibility and service. My sister choose that. I regret not doing the same

Hi kaya,

My wife suman malhotra purchased a lifetime package and has been availing the services till 2017 at the rajouri garden j block branch. However, now they are denying me the services saying they cant find the records now!

How come all of a sudden details cannot be found? After following up many a times with your customer care ([protected]@kayaindia.net), i was told that as a goodwill gesture kaya can provide me the services only till sept 2019 that too if i sign a loyalty form.

Just to resolve the problem, i am willing to sign this but now kaya tells me that my lifetime package details cannot found and kaya is lying that i had purchased a package for four sessions only. If i had purchased a 4 session package then why on earth was kaya giving me free sessions till 2017? (Your rajouri branch has on record and have confirmed that i have been given free sessions) can you beat this logic or was it charity?

I have seen on this forum that kaya has denied lifetime package to many customers.

Please look and into this. Also i am willing to take the resolution earlier provided by kaya of sessions uptill 2019,. Please get it resolved

I purchased a facial package in 2014 for approx rs. 10, 000 which i was told would never expire. I went to kaya recently and they said that i could not redeem the services remaining in the package.
Why did they lie to me saying the services would not expire?
Either i need my services made available to me, or a refund based on the services i did avail.

As per the above mentioned subject i would like to bring it to your notice that myself shraddha arya is being a lifetime member at kaya skin clinic had taken the body laser pakage with lifetime validity in 2014

Following are the issues i faced :
1. Firstly i had some 15k points which i have been told are no longer valid without any prior information.

2. Five days back i called up kaya to book an appointment for laser, i was shocked to hear from a mgr (Yogesh) at kaya centre in infinity 2 malad that kaya's lifetime services have been stopped and i can avail services linked to my package only till 31st march 2018..

3. I took this package at kaya because of lifetime validity since i am an artist and have a very difficult schedule.

4. My biggest grievance is, if you guys are stopping the service there has been on information displayed on any website or no message has been sent through emails/sms.
The clinic manager just informed me when i called up for an appointment. Aren't you guys suppose to inform your clients well in advance?

I had paid huge amount of money for this lifetime service and while paying for it nobody had informed us that it would be stopped so abruptly. It was infact committed that i can avail it for lifetime

5. The worst of all is that i have been trying to speak to the centre mgr / place various calls at the call centre but no one has been responsive enough to resolve the issue.

I request you to kindly address this issue asap or else we will be forced to take strict legal action and also spread awareness through soical media regarding the kaya's pathetic approach towards customers. Kindly contact me.

Hi,

As per the above mentioned subject i would like to bring it to your notice that myself dipti k shah is being a lifetime member at kaya skin clinic had taken an appointment for laser hair removal on 14th march 2018.

Following are the issues i faced :
1. Firstly i wanted to take an appointment for monday which they refused and gave me an appointment for tuesday. On tuesday again they called up and cancelled my appointment stating that the machines is under maintenance.

2. On wednesday i. Le on 14th march when i reached there for my session the clinic manager is informing me that kaya's lifetime services have been stopped and we can avail it only till sept. 2019. So if i have to avail my service i have to sign a consent form agreeing on the same or else i cannot avail the service,

3. The clinic manager (Ms. Neesha) was very unprofessional and irrresponsible as she informed me the same at very last moment she nevrer informed me while cancelling the appointment. This has caused a lot of inconvenience for me. Fyi i dont even stay in india, i had all the way from hongkong and for a very limited period i stay here in india,

4. My biggest grievance is, if you guys are stopping the service there has been on information displayed on any website or no message has been sent through emails/sms.
The clinic manager just informed me vaguely that we have given it in the newspapers and she had no proof of the same. Aren't you guys suppose to inform your clients well in advance?

I had paid huge amount of money for this lifetime service and while paying for it nobody had informed us that it would be stopped so abruptly.

5. The worst of all i was not allowed to avail the service since i did not agree to sign the consent form. It was an absolute irresponsible attitude of your clinic manager as i wasted so much of time travelling till there. The reason which the clinic manger gave me was very vague and baseless that laser treatments cannot be done lifetime, if this was the case why wasnt this informed while we were making payments. All of sudden now you guys are concerned about the safety? I need an explanation for the same. Kaya skin clinic is only into money making and looting the customers. You guys are absolute frauds.

I also cross checked with few centres, if i pay and avail a new service you guys are ready to give it which proves that you reason is absolutely fake.

I request you to kindly address this issue asap or else we will be forced to take strict legal action and also spread awareness through soical media regarding the kaya's pathetic approach towards customers. Kindly contact me on the following no. As i am not using my personal no. -[protected]

Client name : dipti shah
Registered mobile no.:[protected]

I have taken laser hair reduction service at kaya skin clinic for my upper lip, lower lip and chin. I have gone through more than 17-18 sessions till now but the hair growth is still there. The worst part is now i have hairs in the areas where there were no hairs/fine invisible hairs. All my hormonal tests are normal, there is no internal issue as per the doctors. I wasn't given any hint that laser can increase the hair growth near the areas o[censored]pper lip or chin, it was supposed to be a "hair reduction service". The doctors are not even apologetic about this problem that has been created because of their lasers. I would not recommended anyone to go for any service at any of the kaya clinics. You can spoil your face with hairs on your entire face. This has been my worst experience of life. This has induced hair growth on my face instead of reducing it. Please don't waste your hard earned money on them.

I purchased a glycolic peel package (4 session package) for my mother from kaya green park outlet yesterday (15feb2018). After i made the payment, i was given a 1.5 meter long bill (Only for this one package) neatly folded inside a cover. When i opened it on my way back, i found a line at the end stating "this package is valid till jul15 2018". I was taken aback as all my purchases so far have been for lifetime validity which is the reason i buy them without thinking of when i will use them.
I called up the green park outlet but the number was constantly engaged. So, i called up the outlet again today and asked them about this validity. I was shocked to know that this clause applies to all kaya services which was never the case in the past. Apparently it has been added lately (Probably sometime in the past year or so). Richa (The branch manager, i suppose) agreed that she did not mention this clause to me as she was under the impression that i would know of this. I am certain that i would not have bought this package if this validity had been mentioned to me. So, i feel cheated as a service was sold to me without giving all details about it (Esp the important details that would have significantly influenced my decision to buy). When asked to cancel the purchase, she said she cant do that! No service has been used from the package and the request for cancellation was made just next day of the purchase.

Another related concern is for the services already purchased by me - i have come to know that the q-switch packages that i had purchased have also been put under a limited validity clause and that these packages will expire sometime in june2018! I wonder how can the service terms and conditions be changed suo moto by kaya after sale. As i have already mentioned that i wouldnt have purchased any service had i been told of the validity clause.

It has been over 12 days since my mail to their customer care [protected]@kayaindia.net. Despite 2 reminders since then, i am yet to hear any response from them (Except the auto response stating that they will get back in 3 working days). Planning to approach consumer court. If there are others reeling under the same problem (I can see quite a few complaints on this issue) planning to take this legal recourse, pl respond as it will add weight to our case.

I started availing facility since 2010 and purchased package of edrs in advance but could not avail 4 or 5 edrs and one signature facial and now the kaya staff is saying that the expired services have been stopped by the company and i can't avail the said services. I was not informed prior to stoppage. Plz help how can i avail the services which i purchased earlier. I must be informed by the company...

I had a very bad experience with kaya clinic koregaon park, pune branch on 31st december 2017.

I was being told that there is a therapy which i should enroll for which has an offer ending that very day and was asked to pay the token amount of rs. 90000
Invoice number: inv 29805.
(Some cheap marketing strategy by not letting the customer think about whether she needs to do it or not.)

Never the less, i paid for it and went home. The same day i decided to not go ahead with this service and hence called them up to discontinue and refund me the amount. I tried calling them but the connection dint went through.

I also had some family emergency leading to financial issues the next day and hence i rushed to the clinic and explained them that i don't want to do the treatment for which i was told that i need to fill an application for refund and they will get back to me.

They never get back to the customers.

I tried following up frequently and was told that i will be getting a call from them which i never did. I called them up and then i got another email that they won't refund.

What i don't understand is that how can they not refund for services that the customer has not used. This is not ethically right. First they lure you into enrolling for additional services and each time they have that service with some kind of offer. To me it seems like robbery. I should get the refund if i have not used the service or have not taken any sessions/products for that service.

I wanted to make people aware to not take their services right away as they just lure you by offers. Also, if you change your mind or have some financial emergency they are too in-human to just bluntly say that they wont refund.

Apparently i also saw similar complaints regarding money and hence would like to make people aware of the wrong doings by kaya clinic.

I had a very bad experience with kaya clinic koregaon park, pune branch on 31st december 2017.

I was being told that there is a therapy which i should enroll for which has an offer ending that very day and was asked to pay the token amount of rs. 90000
Invoice number: inv 29805.
(Some cheap marketing strategy by not letting the customer think about whether she needs to do it or not.)

Never the less, i paid for it and went home. The same day i decided to not go ahead with this service and hence called them up to discontinue and refund me the amount. I tried calling them but the connection dint went through.

I also had some family emergency leading to financial issues the next day and hence i rushed to the clinic and explained them that i don't want to do the treatment for which i was told that i need to fill an application for refund and they will get back to me.

They never get back to the customers.

I tried following up frequently and was told that i will be getting a call from them which i never did. I called them up and then i got another email that they won't refund.

What i don't understand is that how can they not refund for services that the customer has not used. This is not ethically right. First they lure you into enrolling for additional services and each time they have that service with some kind of offer. To me it seems like robbery. I should get the refund if i have not used the service or have not taken any sessions/products for that service.

I wanted to make people aware to not take their services right away as they just lure you by offers. Also, if you change your mind or have some financial emergency they are too in-human to just bluntly say that they wont refund.

Apparently i also saw similar complaints regarding money and hence would like to make people aware of the wrong doings by kaya clinic.

I am tabassum nishat,

I am connected with kaya last 2010 and from that days i am taking services from kaya due to heavy work schedule i have not any proof against kaya. This is true that the service was awesome but last two years i am continually calling them to taken my all pending sessions (Details are mention below) but they people ignore me to say that we do not have any proof as they have all thing now computerised, as per my knowledge they used to fill the details of customer at the time of session in the customer detail chart so my authentic information is written on it which proof on paper but they people are denied due to laziness and don't want to explore those customer details chart, now my concern is that i want to take my pending session which i already paid so please help me out for this matter, details of my pending sessions are:
Full back peel - 4 sessions
Skin lightening full face & full neck - 1 session
Kaya glow or skin radiant - 2 session
Meso glow - session was complimentary. When i purchased some products.

I have ordered something from kaya and as it was already ordered for me by my sister. I have cancelled the order, the order number is 81456. However, it was really shocking for me that the amount hasn't been returned to my account. After i called on 14th february... I got to know that i have to write an email for the same. Which i eventually did... However still i haven't received that amount and no one contacted me yet from your end. I never thought you guys are incapable to manage such patty things and will spoil your reputation.

My name is purnima.. I have dark circle so i consult to kaya while having first consultation i initially told doctor that i am here for dark circle treatment nd some spex spots on my nose then he start telling me that i
Have some tanning also. Than he suggest me face peeling they took all the amount 15300 for 6 face peeling but they didn't tell me that this package doesn't contain dark circle treatment and take 2000 extra for products also.. And while giving first session they told me that initially they are removing tan so they cover my eyes... During second session i ask them why they are not treating my dark circle which is my main concern then they told me that this package doesnt includes dark circle treatment when my main concern is dark circle then why they are treating another factors instead of that. Till now they give me two sessions of face peeling and forcing me to switch on dark circle package by paying more 10000 rs

Kaya's main concern is just to extract money from clients no matter customer get positive results or not

Case belongs to civil lines delhi

Hi,

My name is jayasri kandeepan. I am a cfo of a recognised healthcare company in delhi. I went to kaya for acne problems in my face in 2010. By then they have forced me to take so many packages but the results are not what expected. Recently also in the month of oct, i have been forced to take the package of peel of 6 sessions for rs.16000 eventhough the other package (Signature package of 2 sessions) is also parallelly running. Out of 6 sessions, only two sessions are utilised till date. Now they are forcing me to take q-switch package for rs.16, 000. I have requested them to adjust my signature package of 2 sessions (Which i have paid rs.18, 000) for q-switch which is only suitable for my face as recommended by the doctor. They are forcing clients to take so many packages instead of making adjustments in the existing package of the same value. Otherwise they are adjusting with less value so that the clients are always at loss. This also happened to me several times where they have adjusted my so many packages where i was at severe loss and no improvement in the face.

Kaya is extracting money from client by enrolling for various packages without any results to the client. This need to addressed immediately.

Hi,

I had bought a package o[censored]nderarm laser service from kaya, kandivali east center in 2010 and paid full amount.. Post which i got pregnant and had to discontinue the service for few years until i was breast feeding my baby. After many follow ups like more than a year my paper got transfered to powai and i did one sittings. Powai kaya is never reachable for the appointments. Suddenly the clinic tells me that my account has been deactivated and they are not able to book my further appointments. When i was sold the package i was told its a lifetime and without any notification my account got deactivated.

I felt cheated and did number of escalations and complaints. There is no timely response from their customer care either.. They will tell you they will get back to you in 48 hours but you keep waiting for ages but no one will turn up from their side.. After few weeks, i get a call that i can now book my appointment.

Now in powai center, another challenge is getting an appointment. I finally manage to get an appointment and gets a reminder an hours before the appointment. And i go all the way through rains to find the clinic is closed. After this i took another appointment for 05th september and this time i don't get a reminder call nor the clinic is reachable, confusing me whether my appointment is confirmed.. I again called clinic after many attempts i could reach through it and found my account is locked again and i cannot book my appointment. Team is asking me again to check with kandivali center.

I again wrote to the customer care but as usual i didn't get any response.

I am just fed up and realize how the service sucks and there is no customer centricity...

I even mine was the same problem. Yesterday i went to kaya clinic (4th jan) and doctor has suggested me to go for inta skin brilliance and i have payed amount of 10600 rs. Actual cost of that treatment of 16000. But i asked them that can i pay half and later half.. They asked me to pay 10600. And i did. Later i came across few people saying the dermatologist who is going to treat my skin is the same one who spoiled other faces and right now i can see many feedbacks about kaya.. I am 24 yrs and my skin has not much problem. Just a pigmentation problem i have now.. I would like a refund of my money 10600! On my bank account.. Kindly consider my case. As am a young i dont feel like spoiling my face. And i didnt have any session yet.. So kindly return back my money. Please.

[protected]@icloud.com

Hi,

With great disappointment i am narrating the entire incidents, happened at kaya jayanagar, bangalore:

1. I took the service on 16 july 2017, for lightening of skin pigmentation of both my arms (Which they called as "prs body system full arms

3s ocglycolic peel srs deep pigment reduction+ 3s insta clarity laser pkg") for 6 session (3 session of peeling and 3 session of laser).

2. Amount taken as below breakup (Totally= rs. 32, 780):

A. Consultation: rs. 500

B. Service charge: rs. 28, 700

C. Products: 3, 580

3. Cosultation was irrelevant, as the doctor could not tell/explain any cause for the skin conditions. She did not sound like doctor at all. All she said that it will be corrected with 3 peeling and 3 laser treatment of pigmentation reduction. So pocketing of rs. 500 seems like their arrangement of snakcs party for the evening, was made.

4. I didn't notice any results in each of the session. And these things i went on telling the doctors and the staff repeatedly. They assured me to wait until the last session.

5.in the meanwhile the first doctor lefts the clinic, and the second doctor seems to act like "i don't know what the earlier doctor said" and continued the treatment, as it is.

It seems like kaya doesnot take ownership of its own services, meaning it is based on doctor capability (Who though have degree certificates, but dont sound like doctors).in nutshell, kaya doesnot have any brands of quality service, at all

6. Towards the last session, when i completely disagreed to any improvement. Drama starts, few staffs said "waw mam it has improved". When i asked for show me the recorded photos, to check the improvement. They could not trace the records then. It shows how organized kaya clinic is.in the next session, they showed me the first day picture only in their records and not the subsequents one. But strangely the photos are brighter than my actual skin, when i brought my hand next to the monitor screen. While this discussion was going on, the doctor pretended that she is busy and did not come out of the cabin (Whereas she was alone in the cabin - noticed by us when she entered into the cabin), to avoid the situation.


7. Thereupon, the doctor and staff went on persuading to taken additional peelings packages, with 50% discounts with limited offer. Please note this words "50% discounts with limited offer" were told to each and every patient, observed by us in each off the session.

8.in the last session, when i told the doctor to explain the improvement. She is like "it takes time and it will be lightened with additional peeling sessions"... Then what was that when the former doctor assured of lightening of skin pigmentation by end of 6 sessions. To whom to believe then?... What is the quarantee that the additional peeling session will meet the the commitement.

9. I feel cheated. Kaya is fraud, a thief along with all their doctors and staffs. They take the entire amount in the beginning itself, not instalment also. Why so, what makes kaya so restless to take money in beginning itself, if it knows for its better service.

10. Kayas product also did not show any results. Kaya cheats people with false commitments. They are not confident of themselves.

11. With great disappointment, i started taking service with some other doctor.

I wany full refund of my money.

Thanks

I have had kaya facials at chennai at mumbai where in the services provided were much better. The staff was courteous and provided complete information about the facial. Here the staff is trying to sell a higher end facial which is fine but i'm given no information with regards to facial not involving decollate area and neck. So i offered to pay after the service. Yet they took complete payment. They did not provide me change and when i asked they said there is no need to change as you facial involves only the face. This is unacceptable when the norm of all facials is neck and decorate area. If it doesn't involve that then it should be made clear before. Very disappointed with kaya banjara hill. I'd rather get my treatment from naturals salon. Pathetic! I'm surprised in a place like banjara hills you can afford to have such kind of staff! Surprised! Wouldn't want to come again here ever. They are saying they will take 45 days to provide refund.

I am deeply saddened by kaya services. It's unsatisfactory. Firstly they charged like 5k for front laser which included arola cleavage and abdomen line. Now for maintenance they are charging 3.5k. I'm not satisfied with the results too. After having 6 complete session. I find the hard growth near arola has not gone yet. This is not value for money.

I have visited kaya skin clinic rajouri garden for laser treatment, complete body. Their on the basis of the consultation & assurance by your staff members, manager and by skin clinic doctor that minimum (85-90%) my hair will be permanently removed in 6 sessions and remaining (10-15%) get mild and unnoticeable.

I agreed to pay amount 1, 40, 000/- rs for 6 sitting, the amount is bit higher from the standard amount, but for quick results and more better service and i paid it.

In the starting i was told the results and the amount are same from "cutera" and from "pain free". But after 1st sitting, your staff ask me to pay 14000/- more, if i want to shift from cutera to pain free.. And i paid that too.

I didn't notice any results, even after 2nd sittings and i complained but again your staff persuade me and assured me that will get results towards the last sitting.

I only agreed for laser treatment because of (85%-90%) commitment and assurance of permanent removal of hair from dr. And from kaya staff.
Skin burn from 2 places in first sitting by rockson.
Almost all the sittings done but the result is zero.
No difference in hair neither in hair growth.
Total amount paid 1, 54, 625/-
Do confirm your staff about the commitment they do.
Do refund my amount or will take legal help.

Amit madan

Register mobile no. [protected]