Kent RO Complaints & Reviews

Due to fault of technician my product got damaged, so I want compensation otherwise I file a complain against kent ro in consumer forum

I purchased Kent RO in 2019 from reliance digital.

First year service was covered by reliance digital, From second year Kent is servicing. They have been servicing for 2 years. Suddenly in the app the purifiers buy date changed to 2009 and my warrant shows as out of warranty where it is clearly for 4 years. I am showing them the bill but they are not ready to accept it where they can easily track from serial number and my past service history . The customer care shuts the case rudely.

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Dear Customer,

We apologize for the inconvenience caused to you. As we already inform you to share warranty card snapshot so that we can assist you better.

For further assistance kindly contact to our Kent customer care helpline number [protected].

This is final resolution from our side.
Regards,
System Admin Team

Sir,
Please be informed that I have Kent Ro installed at our home.The Kent ro installed at home suddenly started stop functioning and water was choked and also was overflowing .I registered a complain regarding my issue on 22.10.23(Sunday ) and I received a message on 23.10.23 that my issue has been allocated to SAI ji enterprises vide reference no[protected]and technician will visit within hours .But with great apathy and displeasure and agony that none of the concerned bothered to resolve my issue It has been almost 4 days without pure water and I am also having stomach related issues thus non availability of pure water is aggravating my health.I also contacted on what's app group of business account where I was again promised that technician will visit today.But it was again misguided and Hollow promise by the company.Thus I am forwarding my grievance to your good self for early resolution of my issue before I go to next level or consumer forum . Further I demand compensation from company for harassing and giving mental agony to me and my family unnecessarily
With regards
Suresh Kumar([protected], )

Team.

I have my kent water purifier. Four months Back i changed my filters. Service engineer didn't fixed the filter properly.when i raise issue it is told that no proble will arise. After 3 months water lick started. On 22th oct I raise complaint again. Today again same service engineer WASIM-[protected] came, even if we categorically ask call center to send different engineer.
When we ask about the issue. He misbehaved. He returned without service and threatened that he will ensure nobody else will also came for service
He asked us to call support from head office only. I was not expecting such pathetic service and service engineer from such reputed company which is pure service based. Requesting you to do the needful and close my service on priority.

Service request[protected]

My Kent RO Serial No. KR[protected]. Requested for Service. Technician Told that Membrane is Faulty. But the Membrane is in Warranty as per the bill provided by Azad Traders. Now they refuse to accept the Warranty.

Bill Attached Membrane - One Year Warrenty

Thanks & Regards
Gaurav Pathak
Mob. No. [protected]...

I bought the KENT RO 1 year back with alarming system. I am getting free service but need to pay for parts being replaced. Recently after 700 hours o[censored]sage the RO started beeping, Which as per manual is an indication that the filters might need replacement. Now when technician reached, they checked water quality and filter are working as expected! But still they are forcing me to get filter changed! The service technician on my face said we also need to earn something and we will get commission from the parts only which will be replaced. So merely they are playing a scam and forcing me to get the filters changed for their profit.
Spending ~3K each year on service which is not even needed is a big gamble we are being forced into. Really regret my choice o[censored]sing KENT RO, such a big company and doing such stoop actions.

From last one week it showing low minerals and low flow...

I bought a Kent Crystal star water purifier on 5/12/2022 through Aurow Marketing, Chennai sent through Kent under one year warranty.

I used to register a complaint through Kent customer care and got attended for more than 8-9 times right from 10/12/2022 to till date due to two problems mentioned below. Complaining is a ever lasting process.

1. In the 75-150 TDS range, got a smoke smell which we used unhealthy water.

2. If the service person fixes in the 50-75 TDS, within four to five days, it went down to less than 50 which is not healthy and not in the BIS.

3. Mineral level display always shows low mineral.

Because of the above,

1. My family has been facing illness for the last ten months.

2. I have to take leave from my office for servicing

3. The service person got irritated and scolded me for booking a complaint often

4. My family members are also scolding me for having bought this water purifier

5. Spending money on can water even when I have RO

6. Because of the above I am stressed very much

Kent sold faulty machine to me which causes me stress/illness to me and my family.

When I brought the above matter to Email id [protected]@kent.co.in, they replied that I have to coordinate with Aurow marketing boss Mr. Moorthy for refund and when I called Mr. Moorthy, he said that for refund I must contact Kent only. In this scenario, can you please intrude and arrange to take back the machine and refund my money Rs.20500/-(Gpay details enclosed)

Thanks

I bought a Kent Crystal star water purifier on 5/12/2022 under a one year warranty from Aurow Marketing, Chennai through Kent customer care.

I used to register a complaint through Kent customer care and got attended for more than 8-9 times right from 10/12/2022 to till date due to two problems mentioned below.

1. 75-150 TDS range, getting a smoke smell.

2. 50-75 TDS if they fix, within four to...

Dear sir/madam,

I, Poornesh D, has kent ro machine which is out of warranty. I did paid service on 12/09/2023 costed upto 4500/-. Within 3 days machine getting water leakage.
Regarding this i complained the service provider whom attended by looking contact details provided in the non GST bill of 4500/-.

He assured me to send person but he not sent the service engineer and he stopped receiving my phone call or blocked.

So, i again officially booked for service request on 27/09/2023 but ticket was closed without attending the fault.

My humble request to the company please not to sell the products to semi urban/rural areas if the company unable to provide the service on time.

My family has 3 small kids whom facing the issues due to non availability of RO water,

I request the company to take serious measures to service engineer for his negligence.

I purchases kent electric glass kettle on 06.07.2023 through amazon .I called to customer care ([protected] ) on 25.09.2023 for booking complaint for service request, They said that on 26th a technician will come, within 10 minutes i recieved a text message from Kent ( attchments ) . on 27th evening 05.15pm i called the number to technician in the text message mentioned - [protected] Adinarayana, they say iam not come to your place for giving service if you want service you will come to rajahmundry. 100 kilometers from my home town. i request you to sir We want to take appropriate action against this company and do justice to us

I have purchased Kent Maxx on 28th sept 2022, everything was working fine till Aug'23, suddenly there is fungus started forming, and Kent service is avoiding completing and stating that they will come after warranty get over, such shame on you, doing scam with customer hard earn money

I bought kent RO from a local vendor last year. It is out of warranty but i was promised 4 years of free service. I didn't get any warranty card in the box whenever i purchased the product. I have original bill with GST. Whenever i registered first time for free service, they are asking for charges as i have not warranty card. I am asking for first service. How can one deny free service if i have original invoice copy. No other company deny for it. This is clear fraud with the customers. They are asking for money for service & change of filter etc which must be free during 4 years of free service promised. Please look into this matter & take strict action against Kent

I purchased kent RO Supreme alkaline system before 1 month ago but after installation of machine outlets water PH value is same as inlet water (7.0) but as per company Brochure this machine outlet water PH value is near 9 PH value and it's mean it's alkaline water system not working so i create many time service request but service engineer not resolve this matter and then after I call to marketing team but no any one kent company marketing team person visited my home of resolve this issue, and team ask it's not possible because it's for advertising purpose...

After many time following this issue company executive visited my home for verify this issues and they will be changed some part in my system and then after 2 hrs check water quality but no any change in water quality then after I called many time to company executive but they will not given answer and resolve this issue..

In disguise of offering 4 years free service, you are using spurious / sub-standard parts that don't last for long and everytime you charged me for same because they are not covered in warranty or even additional warranty. Their complaint and escalation mechanism also does not work and Mr. Joginder Singh who is the point-of-escalation for Delhi-NCR never responds nor does their customer service team. Kent replaced parts for RO 3 times in a month charging me exorbitant amount each time and pressurised me to buy AMC even though filters and most parts are not covered under AMC. Due to spurious and faulty parts, other parts of my RO got damaged and Kent is not even answering or reverting on emails or calls. Its better to buy any other product because KENT is simply interested in fleecing customers. I am now filing a case with the Consumer Forum and will ensure justice is done. My compliant #[protected].

Request for installation of Kent RO super plus registered on 9/09/23 Saturday. Also request customer care to arrange technician Max to 10/09/23 Sunday as we are working rest of the week days and no one is available at my home for the same . But Whole sanday is gone and no technician visit till time for installation of the product. This is worst service of Kent RO as they don't care about their customer service.

Kent service was done and agent tried to sell some package with higher cost. I denied that and requested to do single time service. The agent named Imran from the agency named Blue Water from Bangalore replaced all parts charging 5k~ and resolved the issue saying no service required for next 6 months at-least. However in the second month after service the machine is not working.

I have done kent service two months back and the service guy replaced all parts with 5k~ charges. But the machine stopped working just in two months. The agent fid not mark the support case as closed and hence I am not able to open a new case. Kent customer service number is redirecting my call to the last agent. The agnet is saying new technician will come to do the service.

In the name of inflation increasing the cost of filters and everything is costly here. A person needs to keep spending 4500 every year

Kent RO (within Warrant period) is neither working properly nor the assigned technician is picking up the call. Kent service center as well as the head office are not prioritizing the CUSTOMERs. Please stop to produce such products.
Date of incident - 29.08.2023 -30.08.2023