KFC India Complaints & Reviews

I have ordered for mingles bucket from kfc on[protected]. My order has not delivered yet but they are telling that i will get a call from store. I have not get a call and moreover when i called the number 33994444 they are hanging off the call after listening my order number. Very worst experience ever from kfc. They made me to wait till 11:15 in night. Finally i have to go to bed with empty stomach. How can you cheat customers kfc?? My order ref 3763932

I had purchased a combo pack of rs. 599/- on 26.07.2017, but a sms from kfc intimated me about transaction failure. The amount was debited from my account and the same has not been refunded since. The same e-mail id and mobile number was used for purchasing the offer. Kindly revert back asap. E-mail - sohom. [protected]@gmail.com
Mobile - [protected]
Name - sohom banerjee

The billing was made at 7:31pm on 26th july 2017 and the total time of the food to be processed was said to be 20 mins.
After waiting for 45 mins, when asked about the position of my order they said that an employee had forgotten about my bill and that they will let us know when it is ready, and still it has been more than 10 mins since that statement has been made by the employee.

Dear rahul sinde

As such u r very well aware about the present market scenarios, whereby every businesses looks at going to an extra mile in getting customer, rather losing them once for all.

Here i wud like to narrate my case for your perusal

1) logged on to kfc india website & ordered for the food as per the availablity @2.49 pm. Within in a minute executive from peenya calls me to enquire the precise location & during briefing vehemently denied for the delivery. Reason cited becoz of area demarkation... However upon speaking finally agreed for the delivery.in the meanwhile i received the email confirmation of order booking & on the website the timer for 30 minutes of delivery shown..
@3.18pm executive calls me saying that the delivery cannot be done & theirby i asked for his superior numbers to be given so that i cud discuss & see if an viable solution could be found. Received call from the store manager @3.32 pm & during my briefing about the initiative that i have taken by contacting the gm office, a total paradigm shift in his approach & assured me that he will look into & come back to me on the order that's been placed.

In the meanwhile i had your secretary calling me & i have briefed the entire episode & assured me to look into & resolve it in 24 hours time.

I wud urge you to look into my grievances & see how kfc india can do things differently than other competitors.. I hope u wud have got my message.

Thanks & regards

Sanjeev soman

I'm a customer! I made an order @ kfc kochi kakkanad and the employee who attended the call to take the order (Gopika) spoke with a negative attitude and mistreated me and also she spoke with a wrong attitude as if she has got no interest in taking the order and also finally when they delivered it wasn't what i actually ordered! I'm a regular customer and this sort of derogatory behaviour ain't expected and appreciable from kfc! I'm disappointed

I had placed an order (Quick book) on 5th july and the order was supposed to be delivered by kfc sector 47 gurugram, haryana. Unfortunately they had some issue on their end so they cancelled my order.
I was told that my money would refund back within 15days. I waited... Waited.. For exact 15 days and then i called them their customer care executive said, "sir i'm raising an complain and within 10-15 minutes a person from same kfc shop will contact you". U know what i did?? I waite for that #g 10-15mins but no one called me. It has been 20days they are not refunding my money. I am attaching screen shot of order details.
Pls help me.. Else i would complain in consumer forum.

[protected]@gmail.com
[protected]

Hi buddy's this is regarding to i was number of times visited at lb nagar kfc restaurant i was number of times facing this problem but not only me everyone feels like only problem is the chicken is not cooked well and taste also not much i was eaten in chennai at skywalks that people was prepared well and taste also awesome at hyderabad restaurants very waste in hyderabad i was visited all branches but that taste is not maintain anywhere in hyd very worrest and very pathetic may be you people are saying simply one thing public that is not a answer this way you people are replaying to customers now way days customer is very very important but your loosing your customers i really hate this is not first time to me every time like only your blaming to customers every time i don't have time that's why am not share any feedback back now i will share this small if wish to improve or not that's yours choice and more thing i forgot at lb nagar kfc that family sitting tables are reparebl that not good condition every time i visit i told that peoples till now like only and kharkana kfc people are speaking to customers very rude and careless. I have all restaurants totall history is their but am not share much more especially hyderabad restaurant's was very worrest due to taste and service & maintenance they are not following asper your standards am also customer only don't think any thing in my life insidances only
I was share this thank you. Am customer of since 9 years but past four years on words in hyd they will not prepared well.

I want to address that double deduction had been done from my debit card on 12 july 2017 at kfc phase 3b2 mohali (Sapphire food pvt ltd) in their account for 489/-, in which once 489/- amount was credited back to mine a/c immediately but the 2nd transaction amt did not come till now, despite i made the full from another card (Below pic is attached and snapshot of mine bank statement).
Kindly check out my debited amount towards your end.

Kfc india — refund of money

I tried to give online order on 11/07/2016 (Tuseday) through my this account. Due to some problem, order was not placed but money (Rs. 387/- only) had been debited from my hdc account (Used hdfc debit card, older reference# 3651764 till date i did not get my money back as order was cancelled automatically. Please help me out from this situation and refund me my amount.

I made a purchase at kfc, keelkattalai branch on july 9th, sunday at 11.30 am, we made the payment of rs.308 via paytm (Order id: 2913d971 / transaction id: [protected]) and the amount was debited from my paytm wallet and paytm confirmed me that the transaction was successful, but kfc kept on saying me that they have not received the amount, we paid additional rs.308 via hdfc credit card and got the items and we left home.

We kept on calling the keelkattalai branch and none picked up the phone, when they picked up the phone, mr. Anbu and mr. Ramesh was least bothered to check the problem and they told us that they were busy and will take time, so far it is more than 3 days and anbu and ramesh showed no interest in getting the amount reversed back to our account.

This is a pathetic and horrible service that we received, we haven't seen any such very bad service from anyone.

Please avoid kfc and be careful.

I have ordered KFC online but they said they don't have delivery on that regions so they cancelled the order and I lost 522 rupees.Its not yet credited in my account. I thought KFC is reputed organisation. Why you people cheating your customers. Please refund my money my order I'd 3568939.

I have ordered 5 pc hot and crispy chicken @ 299 from crossing republik ghaziabad KFC Store
Date : 03 jul 2017
What they given me combination of 5 pc in which 2 pc is chicken wings
I asked the manager why 2 pc wings in 5 pc in hot and crispy, he said we serve 2 pc wing in this bucket.

My query is if this is a bucket @299 then what is the difference in other 15 pc wing bucket, I fely cheated
More...

I visited the KFC city centre sec 12 Dwarka New Delhi ..my invoice no is TI[protected]..firstly the service provided by your employee Mr Aakash was not good as he misguided us about the pieces in the box of Chk N Share and his behaviour towards us was not as good as it should be with their customer..the order took almost more than half an hour to get ready and then the packing was not good as the box was not properly covered and there were no tissues in take away bag plus no sauce packets.i request u to pls take action on this employ and give us proper information about what was wrong that as I am your regular customer and come to Ur restaurant every week and this pathetic service and food..I have never speed from any of your other branches..pls make sure that I must be get about whole information about this

I ordered my meal at 9:30 and didn't recieved my order after that on 1st July 2017. I even called the Kfc delivery centre in Lajpat Nagar 2 thrice and complained them about my order but no action was taken against it. I have a very bad experience from KFC Lajpat Nagar 2. I am a loyal customer of KFC and after such appaling experience I would never order further. Also my Rs 240/- were deducted for the meal I ordered and I want them to be reimbursed immediately.

I bought large popcorn chicken from KFC situated in InOrbit mall whitefield Bangalore. The compliant is that they regularly give less quantity than the container, it is only 3/4 of the container. I notices This after I came back from the restaurant but tried to give complaint to KFC customer care but they said they take compliant only for home deliver issues. This is not the first time, all the KFC franchises are doing this cheap selling. To me this is stealing and a high of irresponsibility and cheapness. Hope you will take action on this soon.

Purchase chk Number: 4494 - 1 st July 1:49 PM

Dear sir i'm very sorry to inform that my credit card was charged rs.773 instead of a invoice of rs.733 made on date 28 june, 2017 at kfc sapprire foods india private ltd, 6&7 scindia house, cp new delhi-110001. The chk number is 2494 date: 28/6/2017, staff: 1014 (Aashish).
The invoice as attached shows an amount of rs.733 but my credit card was charged for rs. 773
I request you to look into the matter urgently and refund the excess amount of rs.40 in my credit card account otherwise i will be forced to take strict legal action in this regard. Looking forward to an early reply. There was rush and person on the counter was in a hurry.
I think it's human error still i want my money back.
Thanking you sudipti
Email address: [protected]@gmail.com

I am a regular consumer of KFC. Never faced such kind of behaviour in any outlet. Went to buy KFC bucket on 24th June 2017, at new market outlet Kolkata, and asked the employee about the 299 offer, though the adds are showing on TV, but not served, so as I asked him 2 times about that, he behaved so rudely which was not expected. The situation taken care by the in charge over there. Kindly train the employees properly to behave.
And whenever I order KFC from this outlet the chickens are not fried welly, so the batter coats r not crispy, its under done.

Hi
Myself Ginse Thomas as a regular customer of KFC Patel Nagar and Kirti Nagar delhi
Yesterday I bought 10 pieces of boneless strips from KFC Patel Nagar and it was a take away order and it costs me ₹ 299 + tax
The total amount was ₹360.
Please let me know the size and weight should I get for this price.
And pleas go through the photos which I uploaded with this complaint. I got 2-3 pieces with size of my index finger. Please take appropriate action for this.
I faced this problem so many times from the store. Some times I asked the staff about this too.
Order number/ bill number 8953 dated 22/06/2017

Hi, i ordered this product on 21 june 2017 at 11.33 am through swiggy from kfc 6 & 7 sciindia house cannaught palace new delhi. The product quality is in very poor quality and quantity is not as promised i. E 18, (We got 12 pcs)
The chckn pcs is smelling very bad and found some fungus likeit is 2-3 days old. When we contact kfc cp store mr. Ashish (Shift store manager) he refused to accept our complaint and denied his responsibility against the order despite o[censored]s giving him a proof (Order invoice and order picture). He is very rude and loud and didnt listen to us.
Our complaint no. With customer care : 26553 by mr. Shumendu.
Any person in this kfc scindia store is not cooperative with us as we spend 2 hours to deal with this matter and still nowhere.
Kindly do the needful and take appropriate action asap.

I placed an order with kfc on 31-05-17 order reference number #3393480 which was not delivered due to store denying delivery and i was told that the amount that i paid online will be refunded in 14 days, i still haven't received my money and it has been 20 days. It has been a terrible experience with first store denying delivery and store people being rude and now me still waiting for my money to be refunded. Tried contacting the call center for support with no help and my call being disconnected on more than one occasion.