KFC India Complaints & Reviews

I have ordered veg rice bowl, chicken rice bowl and chicken popcorn, but i didnt get chicken popcorn inside that.
When i am asking to share the bill for the same to delivery boy, kfc is not sharing the invoice with me.
Complain about incomplete order 3310208.

This is unexpected from any restaurant specially from KFC. If some has paid for a particular thing, why KFC is not delivering the same and whenever i am calling the store, they are not picking up my call.
Please have a look on this on priority.
I have attached the screenshot for my order which i had ordered online.

Regards,
Achin
[protected]

I am regular buyer of kfc, mani square mall, Kolkata. Every time I find that the ordered food item does not match with the delivered item. It is not possible to check every item in the counter. Today I paid for pop corn rice and when I can go.e and opened the package, seen that they have not given this. Every time I am facing this issue and now it seems to me it is intentional by the guys in counter.

Dear kfc ppl,
I would like to complain and enquire that tomato ketchup isn't come along with any order?
Do we have to pay as different bill for tomato ketchup? Isn't the tomato ketchup compliment with the odeer of the items?

The other kfc restaurants i visited in india didn't charge for the tomato ketchup. That is the main reason i am complaining about, it doesn't mean it is too expensive but it is the matter of inconvenient while ordering. So much counter people asked. I agree that you do charged other sauce, like mayonnaise.

Silchar kfc did charged for tomato ketchup and this is nonsense. I am sorry use this word. Please give me the right answer and solutions.

Thanking you

On 7th may 2017, i went to kfc, orion mall, panvel. Its a new outlet of kfc, i ordered chicken rock-in burger. When i opened the rap of burger, i was totally disappointed. It was not properly made, it seems like they are marking it in hurry (Just to serve) (See pic), the chicken & lactose was not fresh. They even don't has soft drink machines. Its good that i didn't ordered much. I don't think that this is kfc standards. I love kfc and i have been to many kfc's (India and europe) but this outlet is worse, i will never go to this place again. I hope kfc management will look into this.

Dear sir,

I have ordered food from your restaurant online on 10/05/2017 at 9:21 PM and made the payment. The order not delivered( I dont know what might be the reason) and didn't receive any refund yet. None of the person from store has called and informed about anything yet. And there is no clue of refund.
order ID is : #3256362
please help me get my money back.

thanks,

I have ordered chicken bucket on 10 may 2017 at 7 30 pm from total mall, madivala, bangalore and i got it at 9 45. Two times i contacted after half an hour and they told me that i will get the product within five minutes because of no response from them i contacted the store and they told me my phone was switched off but it was not and i reordered at 8 30 and after half an hour i contacted them again they told me that they are cooking the chicken at 9 o'clock they called me after it is placed for delivery, as it will take only 10 minutes for delivering because i am also staying in madiwala, at 9 40 the delivering person called me and he is waiting 1km far from my place as he don't know my location, i told him a landmark also, still he was not ready to come to my place then i am forced to get my product from, then gone to him and told him about the pathetic service but hetold me that he don't care about anything .i told him that i going to complaint this, he told me that "you can do whatever you wish ..i don't care ".This is pathetic kind of service and very bad behavior with the delivery person.

Hi, this is santosh kumar. I love kfc and i am regular visitor to your store/s. I have lost my kfc gift card during my last visit to kfc, dr. As rao nagar. Card details are as under:

Card number - [protected]xxxxxx
Expiry date[protected]
Balance amount - 544.44
Gift card rr no[protected]
Last purchage made on[protected]

I request you to issue new card with the currency balance of rs.544.44. The card may please be sent to the following address:

Thanks in advance.

Thanks and regards,
Santosh kumar
#202, ssv residency,
Padmavathi colony, huda layout,
Kushaiguda, ecil post,
Hyderabad - 500 062.
Mobile phone - [protected]

Note: i have sent this mail 4 times on franchisee. [protected]@yum.com and no response.

Respected sir,
I want to bring this unfortunate incident to your notice that today (06/05/2017) when i visited kfc at jmd mall, ludhiana. I place my order including one majito soft drink. When i received my order, while drinking my soft drink i found one bug in my glass. I called the manager. And told him about the incident but manager was having doubt of me. Without my consent he simply put his hand into my glass and try to find that bug. After squeezing that bug in the glass he start asking me that where is the bug. When i tried to stop him he start blaming me that i am telling a lie. When i was about to leave the store he started making comment on me.
The name of the manager is vipin singh.
Pls do the needful. I would like to hear from your side,
My ph no. Is [protected].

I have ordered for food at kfc (velachery) and intimate them to bring swiping machine. Half an hour after the estimated delivery (10 pm) time the food has been delivered. The delivery person simply leaved the food saying he missed swiping machine. I have to wait another half an hour on road till 11 pm for the swiping machine. Meanwhile when I enquired about the delay after several calls I have been provided with manager number( [protected]) who not even atten the call. Customers are not at all cared. Finally at 11 PM, the delivery person brought swiping machine, I returned the food. Since its 11 pm already, I am. Unable to order in other hotels too. Customer care is highly lacking in kfc velachery.

I have ordered in KFC via foodpanda, taste of the products are very worst.
Spicy grilled chicken is not at all fried and small pieces are delivered and taste seems old chicken is used.

Wings are juicy and tasty - good as expected

Veg strips was not at all fried and instead of 8 pieces, i got only 7 pieces

Given feedback, but no reply from the team

[protected] - number used to book

Rs 748 was deducted from me on the 26th of April 2017 for food I had booked via online portal but was denied to be delivered as the delivery was only till somewhere in the middle of Vashi Koparkhaine main road and not till my place for which you'd need to travel some distance inward. It has been days and I have still not received the refund. Earlier, KFC had not delivered item worth 60Rs in December 2016 and had told that they would refund the money but I am still waiting for the refund.

Ordered KFC food for door delivery via call center. (Order no; 3895, Reg Mobile no; [protected]) The packing condition is very worst, the burger is smashed like idly and the bun used is tea bun.

I am a regular customer of KFC, this is the first time, I am seeing this worst door delivery of food.

Ordering food for Rs.900 should be worth of it.

please take the necessary action.

The kfc outlet of hatibagan, kolkata refused to accept a 500 rupee note owing to the fact that a number ('71') was scribbled on it in pencil. I was harrased unecessarily i feel. Please advice me on the legality of the issue. They claim that rbi has made scribbling of any kind nullified the validity of banknotes. Is this claim true? What rational basis does this have if the scribbling is a mere number and that too written in pencil.

I booked an order for a 10 pieces bucket for crispy chicken on 26 april 2017. The order was placed over the phone for mira road branch, thane/mumbai.

The bucket had soggy chicken pieces and was cold. I refused to accept it. The delivery guy then asked me to accept another bucket which was warmer. There was a huge piece at the top of the bucket which was not very crispy but was ok to look at. Later i realised all the pieces underneath were soggy. We were not even given sachets of ketchup with our order.

I called up the customer care number to complain. Every time i chose option 3 to complain, the phone would go blank. I tried to reach the complaint team at least thrice. Then i finally dialled the order team and complained.

The guy on the phone said that the manager from mira road store would call. No call came yesterday or today. An sms did come to me to share a 0 or a 1 to let you guys know if i was dissatisfied. No one has called yet to even acknowledge the complaint yet.

A month ago when we ordered kfc for home delivery, they again did the same thing. They first sent us the wrong order and insisted that we keep it. Then they said they will get us our correct order. Finally, they gave us stale and cold food.

You know kfc its twice that my money was wasted. Im very upset.

I visited the place on 24.04.17 at around 10.30 PM. Made an order for just 3 hot and crispy and 2 chicken rollers. The order was delivered only at around 11.20 and I could see that the cooks were not in their work stations and i think they were just having their dinner. It is fine with me and am usually ok with such delay but then i was having my 6 year old son with me and he was really sleepy and hungry. They delivered orders that were taken after mine and made me wait because i was patiently waiting. Kindly make a review using the cctv footage available there and give necessary instructions to provide a better service.

Dear Sir,

I have placed one order and order no. is[protected]placed on[protected]:08:20) that was expected to get delivered at time is[protected]:40:00 approximately. but even after 30 minutes this is not delivered. This is costing me Rs. 368, you are requested refund this amount immediately.

Even when I contact your store they are very rude. Please do needful. You may contact me at [protected]

I am visiting u r new franchise 4 times in Nellore (Ap). Employee behaviour is pathetic n food also not equivalent to ur other franchise coz I have many times in KFC Like Hyderabad, Vijayawada & Bangalore etc... but in this new store food is not good ... Employee behaving like street food sellers... coz people Will like KFC... pls take a feedback from customers when u opened new franchise. If not have done KFC will lose reputation... I think u never go to visit again...

Sir/Madam
Complaint on The Food Preparation at KFC Restaurant, 6-7 Scindia House, CP, New Delhi
I am Shriya, writing to you to inform you that the services given at your restaurant were not satisfactory.
I have driven to KFC (even when the nearest location was nowhere near my destination) almost every weekend because of the trust in your ESTEEMED FOOD CHAIN. Until yesterday I realized that I’m not buying full meals from you, but I am still a paying customer who likes a product.

On the 12th April 2017 night. I ordered food from your restaurant for my friend to celebrate my friend's birthday. Unfortunately, what I am not satisfied is about the several lacking regarding the preparation of the food.
Surprisingly, there was hair in my fried chicken and besides that, the food served were not delicious. The food delivered was we ordered were rather oil-dripping, stale and unappetizing.
You are legally obliged to serve food which is fit for human consumption under the terms of the contract between restaurant and consumer. Your failure to do so indicates that you are in breach of contract. As a result, we are legally entitled to receive compensation from you for our pain and suffering, loss of earning and out-of-pocket expenses.
As a well-known fast food chain restaurant in this city, you have to take serious in this matters.
If the issues is not resolved within 7days we will seek a legal advice on the extent of our claim and will be in touch with you shortly to advise you of the figure.

I look forward to receive your explanation of these matters. Thank you.

Yours faithfully,
Shriya Tikku
[protected]
[protected]

Hi,

I booked the above order thinking it is home delivery. But this was for pick up order . I could not do so since this store is far from my place. I contacted your customer care they said the amount will be refunded. I have placed order on the KFC shop at bannergatta road same day online and got it delivered home.

Now I would like to know when the refund will happen.

Regards,
Vidyashankar.

Chk 123 dated 12Apl'17 21:30
Item: Hot & Crispy 6 Pcs
Location: Himayatnagar
Cashier: Sai Ram M

Right from beginning this cashier was not customer friendly
While placing Order, requested him for extra Ketchup Sachets.
While delivering he gave deliberately 4 Nos. On again request, gave only 2 nos very reluctantly. 6 sachets will not be sufficient.
Wish to know wither it is instructed by KFC to reduce cost / it is deliberate act by cashier.
Wish you have a glance at CCTV footage for firsthand information of this person.
Also wish to have your feedback regarding action taken report.
Else you are leaving a dissatisfied customer.