KFC India Complaints & Reviews

I am a customer of kfc for years. Today (Feb 12/2017) I ordered online. The branch is merely 15minutes away but they took one and a half hours to deliver. Each time I call the branch (keelkatalai, Chennai) they said they will deliver in 10minutes. And I had been calling again and again and no response from them. Am totally depressed as I was so hungry. I had already paid online if not I wouldn't have paid for it. You should return my cash back. The food was supposed to be hot and it was cold.

I'm Dr. Thomas, , Kolkata..I have been a regular customer of kfc for last 4
years..I like your food and varieties.. The kfc nearest to my hospital is
in hatibagan..I have taken food from there directly and by home delivery..
Last year, I ordered food online and your delivery team delivered it by 2
hours( the distance to be converted was just 2km)..I called again and again
and finally a guy picked up and told they will deliver in next 15 minutes
and it went on and finally I got it delivered in about 2 hours.. Then I
called and shoes at the kfc for late delivery and not to repeat it..a few
days later I called for online order and they were not picking the phone, , ,
when I called from another number, , they took the phone and cut it again as
soon as I told my name... Then they never took a call from both the
numbers.. Finally I called from a third number and asked to connect me to
the manager there.. He talked to me and apologized and told me not to file
a complaint and he will personally make sure the smooth running in further
order...a few days later I ordered again and they gave me for on time, , but
the next day Me and my friend suffered from acute food poisoning..I felt
like they purposefully provided us with stale food in avenge of the
previous happenings.. Then I stopped online ordering.. While I used to
visit other kfcs .. Today again I ordered, , , in fear of giving bad food
again, , I ordered via Zomato.. When they called for address, , when I told my
name only, , they told me the rest of the address, , as if they were waiting
for it.. As expected, , today Ajay I got bad food, , after eating which me
and my friend started having abdominslal discomfort... This day I have
decided to file compliance against the kfc firm in COPRA and wherever I can
till I get justice done

Hi, i placed the order cor bucket chicken hot & crisp 10 pcs at 400 rupees. But i got 12 pcs boneless strips. How you changed my order. My child and wife only like hot & crispy chicken. Why changed. I want replace of the boneless. I keep the balance cbickens in my fridge. I want only bucket chicken. Not boneless strips. How you all not cheking the delivery orders before aending to customer place.

I'm Dr. Thomas, physician, rgkar medical college, Kolkata..I have been a regular customer of kfc for last 4 years..I like your food and varieties.. The kfc nearest to my hospital is in hatibagan..I have taken food from there directly and by home delivery.. Last year, I ordered food online and your delivery team delivered it by 2 hours( the distance to be converted was just 2km)..I called again and again and finally a guy picked up and told they will deliver in next 15 minutes and it went on and finally I got it delivered in about 2 hours.. Then I called and shoes at the kfc for late delivery and not to repeat it..a few days later I called for online order and they were not picking the phone, , , when I called from another number, , they took the phone and cut it again as soon as I told my name... Then they never took a call from both the numbers.. Finally I called from a third number and asked to connect me to the manager there.. He talked to me and apologized and told me not to file a complaint and he will personally make sure the smooth running in further order...a few days later I ordered again and they gave me for on time, , but the next day Me and my friend suffered from acute food poisoning..I felt like they purposefully provided us with stale food in avenge of the previous happenings.. Then I stopped online ordering.. While I used to visit other kfcs .. Today again I ordered, , , in fear of giving bad food again, , I ordered via Zomato.. When they called for address, , when I told my name only, , they told me the rest of the address, , as if they were waiting for it.. As expected, , today Ajay I got bad food, , after eating which me and my friend started having abdominslal discomfort... This day I have decided to file compliance against the kfc firm in COPRA or wherever I can till I get justice done

I have booked one order through kfc app on 03/Jan/17 and paid by debit
card. But the order is not confirm and payment of 532.24 was credited to
KFC MUMBAI BRANCH/OUTLET. Kindly check and reverse my payment.

I have made complaints to KFC India so many times no is answering back.
the phone no given - [protected] is not answering.

Thanks
MRUTYUNJOY
email - [protected]@gmail.com
Mo-[protected]

I ordered in the day of my marriage anniversary of 6 Feb but when delivered fortunate rely I checked the items and found one of the items is missing. I felt very bad. Please instruct your delivery centre at Kalkaji to be very serious about the items of delivery so that customers are not cheated. They should not take it casually where customer is paying their hardship money to entertain for a day or so monthly/yearly depending upon one's status.

Order9513 Ref 426561 - i have been ordering from online from Sep 2016 and ALL ORDERS were delivered from Keelkatalai store. Today even though i opted for 1930 hrs delivery at 1706 hrs i rcvd first SMS that my order has been despatched so i called call centre at [protected] and they confirmed that the order will be delivered at 1930 hrs again at 1724 hrs i rcvd another SMS with the same msg and finally at 1905 hrs one more SMS with the same msg but at 1910 hrs Keelkatalai Shift Manager Ramesh calls me and says i need to call OMR branch to get this order done which i refused stating that it is an issue between KFC braches so it is the job of KFC but at 1918 hrs Call Centre Manager called said the order cannot be delivered from Keelkatalai store and he will arrange from OMR at 1945 hrs again Mr Ramesh called me and said as the both distance same Keelkatalai office will deliver ???? What exactly the issue here ??? At 1949 hrs rcvd a call from[protected] and said he is on the with my order but till now the order was not repeat NOT delivered Why the confusion as this was my fourth order ??? Hope you will investigate and revert

This is my first and worst experience of KFC . I ordered 3 items for home delievery, the order details is attached in the image .. my order number is 16651495 .
out of 3 i got only 2 items .. when i got my order Hot and spicy chicken was missing and the delivery boy left.
I tried calling the helpline number[protected] of Alpha one mall franchise of KFC . it rang 3 times but nobody answered the call.
then i tried to call the other number which takes the home delivery orders. the number is [protected]. I talked with their executive, they told me that i will get my hot and spicy chicken within few minutes but nobody came.
its really an example of poor service and wrong behavior with the customers.
It was my first and i would say last experience of KFC. i am not going to Order anything again. and i ll recommend my friends to not toorder anything from KFC.

I was placing an online order on nov 12 2016 from KFC's website and the money from my account got debited twice.
i just noticed that recently while checking my passbook
rs 672 were debited twice from my account TWICE
today the date is 2nd feb 2017 lol
anyone knows if its possible to get my hard earned money back?????
any advice appreciated
thanks
email- [protected]@yahoo.com

Hi KFC, I had ordered 2 pc hot n crispy chicken pieces on Monday, 30th January, 2017 at 10:25 pm online. After sometime, the website showed that the order had been delivered. But I didn't recieve anything, not even a phonecall. Even the phone number sent to me via email for contact to store was a wrong number. I am very disappointed by your bad service. I want refund of my order. The order details are in the attached image. Please look into this matter.
Regards
Ankit [protected]

An amount of 1088 rupees was deducted from my bank account upon ordering online. However, even after successful payment the order was not registered. I received no confirmation mail or text and the page asked for order confirmation and payment confirmation all over again. I called the KFC customer care number +[protected], and waited long for any executive to pick my call. Now, I have waited for refund for two days. Please address the issue and arrange for a refund.

I visited PacificMall's KFC's outlet at food-court. At billing counter, order-taker was forcibly pushing Fries'-combo., to which v declined. Still on his constant pursuing offer to provide fries @Rs.20/- V finally ordered the same. But later on seeing the bill, we were charged Rs 65/- showing fries n coke combo.!. It wasn't expected of such a reputed chain as yours to go in for such 'pick-pocking-gimmicks".. I wish u to take notice of such unwanted tricky-marketing-push and provide appropriate, satisfying compensation...

I had a kfc meal in KFC Phoenix Mall, Whitefield, Bangalore on 26/11/2016 and the bill amount was 285.14 INR . I had given by debit card ending 6618 to the bill desk guy and he had swiped it twice. The amount of 285.14 was deducted twice from my account and the same had been informed to the Manager George Pothen ( george.[protected]@yum.com, Cell: +91-[protected], +[protected] immediately. He had told me that it will be finalized within 1 week and given me his card. But the problem has not been resolved till today and i have not got my money back. This is highly irresponsible by KFC India and was not expected at all. Please resolve it asap or else i will lodge a case in consumer court against KFC and a case of FRAUD as well. I don't want any delay in it so do your investigation and take proper action against people responsible for this unprofessional attitude.

May name is aturrehman Yesterday I went kfc Pacific mall subhash nagar whith May girl friend and I take order4 pics Nashville chicken whith bonus and 4 pics Nashville chicken boneless and two small red velvet May total amount is 725rs I ate the only one pics this chicken it's so oily and awkward test I fee lots of oil add this chicken this chicken is very harmful for stomach and heart and health after eat this chicken May I get started loose motion I pay 725rs and you give me this type food it's very bad I am regular customer for kfc bicoze kfc is famous for chicken but if you give this type of chicken I never come back kfc I ask also the team member can you refund this order and his say no sir and pay725rs that's way I eat forshly after than I get stomach problem I want May mony back please don't ignore this complaint and take the response... AturRehman

Order no [protected] today time 9:30 pm Somil Chandra [protected]
When I was eating hot and crispy chicken a huge amount of blood was coming in chicken which was shown to concerened person it was horrible what was the quality check done before serving.
I need a compensation from the company it may be a defective chicken which will lead to a desease

Today just now around at 10 PM, i ordered Hot crispy 8pcs and another HC 4 pcs -totally 12 pcs hot & crispy, my order number is : [protected], staff-8160, POS number-T30207 but when delivery boy came, he gave me one box and when i asked its all 12 pcs then he told me yes, everything are packed inside in one package.
So we received and then when i opened it my home it was only 8 pcs and tried to call delivery boy, call not responded and when i tried to reach customer care, got the info only 11AM o 11 PM.I am too disappointing with this order

I'm Parag Deshattiwar, I ordered KFC bucket online, but failure occurred due to unknown reason and money was deducted from my account. Then I called customer service they told it will refunded in 1 week or else they give mail id on which I sended transaction details. But it has been 10 days, money is not refunded. Please help me. I'm attaching picture of mailed transaction details.
Name: Parag Deshattiwar
Contact: [protected]

On 31st December, 2016 I ordered KFC food but for the first time my transaction failed but after several calls & followup it didn't credit back in my account till now(Today 21st Jan, 2017)..

Failed Amount : INR 632.14
Date of the incident : 31st December, 2016
Client No : [protected]
Full Description : Transaction failed due to Merchant's(KFC) failure but amount not credited till today.
This is related to request to refund.

On purchase of 1189 from KFC, Vashi, Orbit Mall, Mumbai, Maharashtra, I was charged twice. I paid via debit card and it was communicated that the payment was not received and thereafter I gave cash. But later I came to know from my bank statement that the amount was already deducted. So in a nutshell on a purchase of 1189, I was charged (2*1189). This is very disappointing and I request you to to take quick action against it.

I ordered for 6+3 fiery grilled chicken and the final cart amt was paid
through Citi credit card of Rs. 542.25 @ 8.42pm on 6th Jan 2017

But the order, was not placed and the amount got debited. I spoke to Mr.
Praveen / Mr. Stephen who confirmed with T.Nagar KFC store that that
particular order was not placed at all and we will get the amount refunded
in some days.

So I had to order again for the same thing again by paying thru CC machine
brought to my home

Mobile No.: [protected]

Request to kindly refund the amount debited of Rs. 542.25 back to the
original payment mode at the earliest.

As per advice provided thru KFC helpline @ +[protected], I have emailed this to hcc.[protected]@sapphirefoods.in

Even after several contact I am yet to receive the refund. Now I am completely not able to reach anyone or getting response