KFC India Complaints & Reviews

I have booked one order through kfc app on 03/Jan/17 and paid by debit
card. But the order is not confirm and payment of 532.24 was credited to
KFC MUMBAI BRANCH/OUTLET. Kindly check and reverse my payment.

I have made complaints to KFC India so many times no is answering back.
the phone no given - [protected] is not answering.

Thanks
MRUTYUNJOY
email - [protected]@gmail.com
Mo-[protected]

I ordered in the day of my marriage anniversary of 6 Feb but when delivered fortunate rely I checked the items and found one of the items is missing. I felt very bad. Please instruct your delivery centre at Kalkaji to be very serious about the items of delivery so that customers are not cheated. They should not take it casually where customer is paying their hardship money to entertain for a day or so monthly/yearly depending upon one's status.

Order9513 Ref 426561 - i have been ordering from online from Sep 2016 and ALL ORDERS were delivered from Keelkatalai store. Today even though i opted for 1930 hrs delivery at 1706 hrs i rcvd first SMS that my order has been despatched so i called call centre at [protected] and they confirmed that the order will be delivered at 1930 hrs again at 1724 hrs i rcvd another SMS with the same msg and finally at 1905 hrs one more SMS with the same msg but at 1910 hrs Keelkatalai Shift Manager Ramesh calls me and says i need to call OMR branch to get this order done which i refused stating that it is an issue between KFC braches so it is the job of KFC but at 1918 hrs Call Centre Manager called said the order cannot be delivered from Keelkatalai store and he will arrange from OMR at 1945 hrs again Mr Ramesh called me and said as the both distance same Keelkatalai office will deliver ???? What exactly the issue here ??? At 1949 hrs rcvd a call from[protected] and said he is on the with my order but till now the order was not repeat NOT delivered Why the confusion as this was my fourth order ??? Hope you will investigate and revert

This is my first and worst experience of KFC . I ordered 3 items for home delievery, the order details is attached in the image .. my order number is 16651495 .
out of 3 i got only 2 items .. when i got my order Hot and spicy chicken was missing and the delivery boy left.
I tried calling the helpline number[protected] of Alpha one mall franchise of KFC . it rang 3 times but nobody answered the call.
then i tried to call the other number which takes the home delivery orders. the number is [protected]. I talked with their executive, they told me that i will get my hot and spicy chicken within few minutes but nobody came.
its really an example of poor service and wrong behavior with the customers.
It was my first and i would say last experience of KFC. i am not going to Order anything again. and i ll recommend my friends to not toorder anything from KFC.

I was placing an online order on nov 12 2016 from KFC's website and the money from my account got debited twice.
i just noticed that recently while checking my passbook
rs 672 were debited twice from my account TWICE
today the date is 2nd feb 2017 lol
anyone knows if its possible to get my hard earned money back?????
any advice appreciated
thanks
email- [protected]@yahoo.com

Hi KFC, I had ordered 2 pc hot n crispy chicken pieces on Monday, 30th January, 2017 at 10:25 pm online. After sometime, the website showed that the order had been delivered. But I didn't recieve anything, not even a phonecall. Even the phone number sent to me via email for contact to store was a wrong number. I am very disappointed by your bad service. I want refund of my order. The order details are in the attached image. Please look into this matter.
Regards
Ankit [protected]

An amount of 1088 rupees was deducted from my bank account upon ordering online. However, even after successful payment the order was not registered. I received no confirmation mail or text and the page asked for order confirmation and payment confirmation all over again. I called the KFC customer care number +[protected], and waited long for any executive to pick my call. Now, I have waited for refund for two days. Please address the issue and arrange for a refund.

I visited PacificMall's KFC's outlet at food-court. At billing counter, order-taker was forcibly pushing Fries'-combo., to which v declined. Still on his constant pursuing offer to provide fries @Rs.20/- V finally ordered the same. But later on seeing the bill, we were charged Rs 65/- showing fries n coke combo.!. It wasn't expected of such a reputed chain as yours to go in for such 'pick-pocking-gimmicks".. I wish u to take notice of such unwanted tricky-marketing-push and provide appropriate, satisfying compensation...

I had a kfc meal in KFC Phoenix Mall, Whitefield, Bangalore on 26/11/2016 and the bill amount was 285.14 INR . I had given by debit card ending 6618 to the bill desk guy and he had swiped it twice. The amount of 285.14 was deducted twice from my account and the same had been informed to the Manager George Pothen ( george.[protected]@yum.com, Cell: +91-[protected], +[protected] immediately. He had told me that it will be finalized within 1 week and given me his card. But the problem has not been resolved till today and i have not got my money back. This is highly irresponsible by KFC India and was not expected at all. Please resolve it asap or else i will lodge a case in consumer court against KFC and a case of FRAUD as well. I don't want any delay in it so do your investigation and take proper action against people responsible for this unprofessional attitude.

May name is aturrehman Yesterday I went kfc Pacific mall subhash nagar whith May girl friend and I take order4 pics Nashville chicken whith bonus and 4 pics Nashville chicken boneless and two small red velvet May total amount is 725rs I ate the only one pics this chicken it's so oily and awkward test I fee lots of oil add this chicken this chicken is very harmful for stomach and heart and health after eat this chicken May I get started loose motion I pay 725rs and you give me this type food it's very bad I am regular customer for kfc bicoze kfc is famous for chicken but if you give this type of chicken I never come back kfc I ask also the team member can you refund this order and his say no sir and pay725rs that's way I eat forshly after than I get stomach problem I want May mony back please don't ignore this complaint and take the response... AturRehman

Order no [protected] today time 9:30 pm Somil Chandra [protected]
When I was eating hot and crispy chicken a huge amount of blood was coming in chicken which was shown to concerened person it was horrible what was the quality check done before serving.
I need a compensation from the company it may be a defective chicken which will lead to a desease

Today just now around at 10 PM, i ordered Hot crispy 8pcs and another HC 4 pcs -totally 12 pcs hot & crispy, my order number is : [protected], staff-8160, POS number-T30207 but when delivery boy came, he gave me one box and when i asked its all 12 pcs then he told me yes, everything are packed inside in one package.
So we received and then when i opened it my home it was only 8 pcs and tried to call delivery boy, call not responded and when i tried to reach customer care, got the info only 11AM o 11 PM.I am too disappointing with this order

I'm Parag Deshattiwar, I ordered KFC bucket online, but failure occurred due to unknown reason and money was deducted from my account. Then I called customer service they told it will refunded in 1 week or else they give mail id on which I sended transaction details. But it has been 10 days, money is not refunded. Please help me. I'm attaching picture of mailed transaction details.
Name: Parag Deshattiwar
Contact: [protected]

On 31st December, 2016 I ordered KFC food but for the first time my transaction failed but after several calls & followup it didn't credit back in my account till now(Today 21st Jan, 2017)..

Failed Amount : INR 632.14
Date of the incident : 31st December, 2016
Client No : [protected]
Full Description : Transaction failed due to Merchant's(KFC) failure but amount not credited till today.
This is related to request to refund.

On purchase of 1189 from KFC, Vashi, Orbit Mall, Mumbai, Maharashtra, I was charged twice. I paid via debit card and it was communicated that the payment was not received and thereafter I gave cash. But later I came to know from my bank statement that the amount was already deducted. So in a nutshell on a purchase of 1189, I was charged (2*1189). This is very disappointing and I request you to to take quick action against it.

I ordered for 6+3 fiery grilled chicken and the final cart amt was paid
through Citi credit card of Rs. 542.25 @ 8.42pm on 6th Jan 2017

But the order, was not placed and the amount got debited. I spoke to Mr.
Praveen / Mr. Stephen who confirmed with T.Nagar KFC store that that
particular order was not placed at all and we will get the amount refunded
in some days.

So I had to order again for the same thing again by paying thru CC machine
brought to my home

Mobile No.: [protected]

Request to kindly refund the amount debited of Rs. 542.25 back to the
original payment mode at the earliest.

As per advice provided thru KFC helpline @ +[protected], I have emailed this to hcc.[protected]@sapphirefoods.in

Even after several contact I am yet to receive the refund. Now I am completely not able to reach anyone or getting response

I ordered food from KFC on 10th jan and they rejected saying that they don't delivery here around my area. Then cancelled the order. And told me I will get the refund in 3 working days. I haven't got the refund yet. Please help.

Location-Bengaluru Hypercity
Order number-Your order no. is[protected]placed on[protected]:08:36)
Delivery time is[protected]:40:00 approximately

Made an order/transaction on 6th of Jan, 2017 of amount 1070.05 rs towards "YUM RESTAURANT INDIA P MUMBAI IN" which got deducted from the credit balance but from the billdesk received an error message stating "due to some error the transaction was not successful", and hence, there was no delivery.
While checking with the bank got confirmed that the merchant has claimed the transaction on 8th of Jan, 2017.
Please act asap.

Today(11th Jan 2017) I took a Take Away from KFC at Total Mall(KempFort), Municipal Co Old Airport Road, Blr- 560017 at 08:13 pm. The order was placed for a 6 pc. Hot Wings amount Rs.129.00, but when I opened the packet at home it contained 4 pieces of Hot wings. I paid for 6 pcs but I got only 4 pieces. I tried calling them on the number given in the invoice[protected], but no body picks the call. This is not done, person asking for take away could get cheated like this and no body answers the call at the store also.

This morning i order for pickup of 10pc hot n crispy chicken through online and my amount debited in my paytm wallet but order wasn't successful the customer care doesn't answering at all they are putting on hold dor a while... There were no toll free nos amount get deduxted doe this call. I confirmed the same with the corresponding outlet they said order wasn't successful they didn't receive anything I contacted paytm they are saying in their end amount was successful contact kfc. I kerpon trying you but un answerable. Kindly initiate my refund. They don't have official mail id tooo pooor website maintanance