Kokilaben Hospital Complaints & Reviews

My brother was in icu post his left lower lobectomy under dr rajesh mistry, admitted on 5/7/20.

He contracted covid 19 in the icu and thus was shifted to covid icu yesterday.

I need to know what is happening; haven't heard from anybody at the hospital as since yesterday 15/7/2020.

Your customer care tells me that the doctor will call but to no avail.

I need immediate resolution on...

I have been to multiple big hospitals but i have never seen such pathetic behavior from a doctor. We went to meet doctor mohit bhatt on appointment taken date and time but the doctor was so adamant and arrogant that he did not even listen to the patient or anyone related to them and in 30 seconds he said that the consultation is over you continue with the same medicine prescribed if he is so much afraid of covid then why is he taking appointment....

This is a complaint about not refunding retention meny by the hospital

I was admitted for surgery by sanjay pande o[censored]rology and was operated on 6th march 2010 and i was in the hospital as in patient ti;ll 9th march 2010
I was discharged on 9th. After i was made tos ettle all the bills.
While discharge the hospital ket 5% of the bill as retention despite paying total bill,
Patient id kh[protected] urologist-05...

Patient name: joan catherine crasto.
Patient id: kh[protected]
Date of admission: 19.03.2020
Date of discharge: 21.03.2020
Bed no: 14048
Dear sir,
I wish to clarify the delay in settling the cashless bill from star health insurance. I was to be discharged on 21.03.2020 after my breast oncology operation. I was kept waiting for almost 8 hrs, till closing time i. E 8 pm, as star health was waiting...

The hospital might be good in treatment but on humanity ground its zero even negative.

Being pregnant i had to wait for 1 hour at the gate and after so much requesting to the guards who is also female, they don't allow to step in and sit.

Feel childish of dreaming to give birth to my baby in this hospital.

Thanks for bring so emotion less in the great india. Which is known for bring emotional.br...

At the very emergency very rude docs who failed to understand the case n traumatised us for coronavirus
It took them more than four hour to admit the patient 81 years
The patient being in icu pls note the pillow cover all holed showed it to one of the docs who was there to make his noting, i will ask them to change,
Forget change it is still the same photo attached
The nurses attending were all new fresh not...

Very bad security system. Seems to be good and tight but practically not compatible for hospital. Today i faced quite foolish security order. One of my friend was admitted yesterday and i along with other necessary colleague had done up and down multiple time from 5 th to ground floor as per requirement but there was no problem and today i wanted to go to meet my friend's brother for emergency requirement at 5th floor but some super genius...

This is to inform that at kokilaben ambani hospital staff service is very very poor, they are good in giving back answers if any new patients once admitted they don't know about hospitals rules and regualtions, they should explain i had a very bad experience while at discharge time, mine was under insurance cashless claim due to that they things which they have not included in my billing that is underpad which cost rs. 1080/-. It's ok but...

On behalf of chabbi barui, a patient of kakilaben dhirubhai hospital is goes through a mild pain and she is under dr yogesh kulkarni.
She ask about his problem and said to doctor to reduce his pain.
But the doctors reply was totally shocked me.
He said that not to talk and he does not listen to patient intested to treat her.
If anything will happen i will see you mr kulkarni, and my brother was a md radiologist,...

My husband met with an accident on 21st jan. Mid night 2, i reached to kokilaben hoping for best, the emergency department was well managed.. And informed everything. Admission has done on the same day.. Consulting plastic surgeon dr. Quazi ahamad who has to come on urgent basis he came by 11o clock in mng.. They left him untreat till evening.. By 6clock on 22nd they took him to ot.
Dr. Ahemad quazi explained me that it may take 2...

Dr falguni parekh is the worst doctor when it comes to manners in talking to a patient.
Her treatment and way of speaking has been horribly bad.

She has a loud voice and she very well uses it for yelling at patience without even knowing the queries of a patient.

Instead of stating the reason for stopping a particular medicine.
She just said "she knows what she is doing and she is not a fool sitting...

We like to highlight challenge faced while processing documentation for tpa at kokilaben hospital, which has led me to write such email on said subject.

We had done submission for pre-authorized approval on 27th dec 2019, at 3:00pm and received approval by 6:10 pm from medi-assist, same day. On 2nd jan my wife mrs. Raji nair had chemotherapy treatment at kokilaben hospital day care and we got discharge summary at 5:30 pm and...

Patient name - mr ramesh mohanlal madhvi - uhid no - kh[protected] to - kokilaben ambai hospital, mumbai contact person - shailesh parmar (Accounts collection) hello with reference to the above my father had undergone with a surgery at kokila ben ambani hospital in the month of august 2018, whereas towards the cashless policy the hospital kept rs. 35000 as amount of deposit. It's been 14 months after settlement of the whole bill and all accounts,...

My aunty's cancer treatment is going on in your respective hospital since 2 yrs.
I have a complaint regarding shortage of staff in hospital.
Also sometimes there are no wheel chairs available.
Now we are waiting since 2hrs for injection as no nurse is available.
Service is very very weak as per hospital standards.
Requesting you to look for the above....

I am still awaiting the refund for the operation conducted more than 4 months back and have not got any update on this. I have been calling the customer helpline every week for this and have repeatedly been told that there is no revert back by the refund department on the query raised. As per policy we should be getting a refund processed within 2 months. It was supposed to be directly credited to my account after i filled the form during...

I was admitted in kdh on 24 april 2019 and got discharged on 28 april 2019. The patient id was kh[protected]. I was told that within 2 month i will get the refund of my excess security deposit. The refund amount was rs 23751/- (Twenty three thousand seven hundred and fifty one rupees only).

We are now completing 4 months but the refund hasn’t been provided. Kindly look into this matter and provided the said refund amount directly...

My wife admitted in icu for more that 20 days.
I found that payment department will not giving proper suggestions.
There treat like us to sale their product not giving proper suggestion to minimize our huge amount bill to minimize.
My wifre initially admitted in twin share after that she admitted in icu and they charging us high charges after i told them i am not able to bear this high charges i want to degrade my plan.br...

Very poor service, hospital staff and nurses are very rude and not courteous, nurses are not responding when called for and also give back when asked for help, they are concerned in over charging to patients and not at all treat patients properly. Doctors are also not replying properly when ask related to it. Also management are least concerned complaint about the service i am highly disappointed. Request you to look into this seriously...

Hi,

Re: patient id kh[protected]

I was admitted in kokilaben hospital at andheri for heart attack and operated by dr. Prashant nair. After discharge i was told that i would get refund from my deposit of rs.50000/- in 2 installments - one within 7 days and another within 2 months.

However, i have not even received my first cheque which was promised within 7 days. I have tried to contact hospital...

Ms. Riddhi of the report collection department lied and told me that I have already collected the report just because she couldn't find me. Till I had not dialled the police helpline she did not give me my report. I have also decided to file a fraud complaint against her and the hospital. They should have a CCTV camera near this place so they know who collected the reports....