Kokilaben Hospital Complaints & Reviews

This Doctor Abhijit Pawar is demeaning the noble profession of medicine by his conduct. I had a very bad personal experience. When I went to show my ailment, I found out that he was only interested in personal talks & no sign of professionalism was there. Absolutely shameful was his behaviour. I found out that his main intention was taking advantage of the situation & not the pain I was going through. Very horrible experience. Beware specially LADIES PATIENTS.

Kindly note my wife neha jhalani admissino date 8 dec bed 15018 has been waiting for 6 hrs for her bed at the emergency. Inspite of paying deposit and bed being allotted she has not been shifted to room for more then 1.5 hrs becoz of lack of staff at emergency . Patient was supposed to undergo blood transfusion but doctor cudnt do it bcoz bed was not allotted in room . Patient deserves better care and that is our right . Complete lack of apathy towards patient and its relatives is pathetic . I hope kokilaben mgmt will do something about it as lot of patients I experienced were very upset bout being stranded . Also all the staff is clueless when we ask bout our bed and behaviour of security staff lacks total courtesy . Regds vishal jhalani husband of the patient [protected]

Had my family member for Angioplasty and could not get the room for 13hrs.
Hospital charges lakhs for the procedure but does not provide DRINKING WATER TO PATIENT OR attende. No food is provided to the over night staying attendant.
Room allocation from ICU takes 13-14 hrs as rooms are not allocated or vacant poor organising or management of patient.
Visiting pass is charged 2000/- compulsory pass for attendant also is 2000/- unnecessarily charges for extremely poor service. Hospital needs major renovations if the bills are so expensive amenities should also. Be provided of top class. PATHETIC SERVICE NO DRINKING WATER FOR PATIENT EVERY BOTTLE WATER IS SO EXPENSIVE. Forcfully being kept unnecessarily in ICU inspite of doctor asking to discharge to room but to increase their bill amount to another lakh my relative was kept in the ICU the whole day saying rooms are not available where in we had booked for the premium deluxe single room package. But was not given the room to increase ICU bill. Angioplasty 1 stent was charged 5lakhs and final bill is still pending do not know what more they will be charging.

My father was admitted for chemo therapy which has been completed by 30/07/2021.
His ID KH[protected] .
I am trying to contact shailesh parmar in depoartment but his number is going on voice recording & even i have mailed to accountskokilabenhospitals.com
but no reponse from there.
my query is regarding refund of security deposit which is still not credited to my acocount.
Kindly send me the details on my mail id [protected]@branch.sharekhan.com
or can contact me on my number [protected]

My 85 year old mother was waiting to get an MRI done. We were told it would be a 5mins wait. Suddenly Abhishek comes with a film star, who looks fit and fine just complained of arm pain. They immediately sent him in while they made an 85year patient in a wheelchair wait for another 15mins. I thought an hospital such as this would serve an elderly patient with a bit more concern and care. Besides we are also paying just like the VIP for the...

I have been trying to get in touch with the Endocirnology department for the last 4 days. No one picks up the call on[protected].
When I called up the customer care number, this lady named Sabrina James, told me that thier lunch time is from 1 to 3 and then started shouting at me for calling between this time. i don't understand, is this really how hospitals are suppose to behave with patients.

Trying for appointment on daycare basis for OGD(Endoscopy) for last 4days.Nobody takes call on given no.[protected].We tried thru Doctors appointments, where they say that we hv to call on above no.only. Everytime after knowing our problem they talked in gastronomy dept.& Informed us that Mr.Rahul will call you(they took my mob.no.)but till now NOBODY CALLED BK.

Hello Team,

My name Aashish Jain, I was working with. Cognizant and my emp I'd is 628113.
I have raise claim for my Dad Bhavarlal K Punamiya in 28 Sep 2019 at Kokilaben hospital Mumbai.
I got call from hospital saying that they not received the ful and final payment for claim number:

20585152

Also we got conformation Medi buddy that they have made the payment but Shailesh Parmar/Nachiket Pandit said that they going to start the refund process on 2nd Sep 2021 but now im not getting any response. kindly look into it.

Iam trying to access online report of patient govind singhania kh [protected], but it seems the password is sent to an unknown no, maybe wronly registered by you..My registered cell phone no should be [protected] & registered email id should be [protected]@gmail.Com.
Please do the needfull asap

Hi on 27th Sep'21 I had to take my wife to hospital due to unbearable pain in back, stomach and abdomen where she was advised for emergency sonography, urine and blood test. In sonography department, nurses instructed not to drink water, while wife was crying with unbearable pain, but the nurses and doctors were just taking patients as per scheduled appointment. We had to remind them numerous times and then finally wife was taken for sonography and within 5 minutes she was taken out of room and was instructed for drinking plenty of water and then come back. We are still waiting for 1 and half hours to take her back for sonography.

Staff do not understand the words emergency or urgent and keep emergency patients waiting with unbearable pain. We had to undergo 2 more tests o[censored]rine and blood but because o[censored]nprofessional behavior of sonography staff we are left with no option rather to bear with pain and controlling o[censored]rine for urine test.

Literally ur entire day is wasted just for 3 hrs procedure.

KDAH is considered one of the best hospitals in the country. The doctors here are very experienced and deliver top notch treatment. When it comes to doctors and OPD, the hospital delivers it’s best. However, if you get admitted here or undergo a surgery, you will realize the hospital is pretty messed up. It’s extremely unorganised and the security and discipline is just a a “show”

Most nurses are confined to English and Malayalam language. They don’t understand Hindi which creates a communication barrier.
The nurses on the inpatient ward floors really don’t pay heeds to the patients admitted, they keep chattering around in the corridors, don’t show up for 30 minutes after the emergency button is pressed by patient, have zero idea about patients history. They are poorly trained on how to truly take care of their patients.

The ICU ward is extremely unorganised and dangerous as well. No shoe covers or head caps/covers are provided for relatives when visiting patients in ICU. It’s a basic hygiene protocol that every good hospital follows. No sanitisation protocols are taken to prevent any infections. The relatives should be allowed to meet only for 10-15 minutes, however they keep sitting in ICU wards for hours which is very unsafe.

I would like to have the contact number of dr dhaval darji from pediatric department contact number since he works and owns a rented hospital in jogehswari named anand hospital....

Highly disturbed and sad with the behaviour of your Dr. Shruti handling patients in Emergency Ward. I personally was having pain in my chest and went to ask her to guide me for which Doctor i should consult for my ailment and she just rudely replied me and told me to call the O P D appointment landline number and take the Appointment ruther then listening to me and checking me as if she was stressed out from her work.

My dad had been operated on the 17th of Feb 2021, on cashless for which the hospital had kept a deposit If rs.22973, which was told will be refunded on the claim settlement, it's been long the claim has been settled with the hospital but I haven't received my deposit yet.
Tried following up with the hospital but not reply on the same. Please look into it.

Patient name:chandrakant sheen markers
Patient id: KH[protected]

My mother was a patient at KDAH. I paid a deposit sum during her checkout which they keep until insurance company pays them. Insurance company paid them on 17th May, 2021.

I am following up with them since then and today is 31st August, 2021 and they have not responded even once about the status of the refund of the deposit.

This behaviour makes me feel as if they are above me and that we are begging for our own money. Totally unexpected from such a professional looking hospital.

Totally dissatisfied & nothing can change my feelings towards this hospital who must be keeping deposit worth lakhs for months, earning interest & stalling the patients like this.

I am admitted in hospital since 12th midnight for my pain near left side of lungs. Firstly hospital did my test xray and blood samples than they did ct scan in ct scan they told me that i have affected from light phnemonia but covid reports wes normal than they did my digital ct scan nxt day from that they told me i am suffering from blood clots but they actually told me about my deases from my past records with hospital. And after 5 day treatment my pain was reduced jst 10% under dr. Sumeet Singhania. And doctors attitude was not able to tolerate. And than finally for Billing mng 10am i got discharge from doctor than also bill was not generate and no discharge summary received till 1.30pm. So i will never ever recommend anyone about this hospital and this dr. Sumeet Singhania.

I vijay desai along with my wife alka desai took second dose of covishield on 14 apr 21 at your hospital, now on downloading final certificate we are getting date of 1st vaccination as 14 apr 21 instead of 2 mar 21, we spoke to cowin helpline and they directed us to speak to the hospital where we have taken second dose, attaching here with certificate for ready ref

Mai ek garib hu aur mera operation karne ke liye dr Sanjay panday ke pass aaya tha unhone mujhse700000 ₹leliye hai aur operation complete nahi kiye hai aur mujhe ghar bhej diye jab mai unke pass aane ko bolta hu to ek sal se bahana bana rahe hai aakhir wo chahte kya hai

Im in hospital but 1) hospital ka 9 floor ka staff petion ko achesr treet nahi karata hai .. unko pata nhi hota hai ki petion ko kya hua hai doctor batate hai pr nursing staff bar bar unko batana padhta hai 2) billing staff ko bolneki tamiz nahi hai ...samnevala petion ke family members ko kya tetion rahti hai unko pata nahi rahta aur billing staf[censored]nse argument karte hai 3) lift ke staff hai wo 5 and 9 floor pe rukate nahi hai rat 9 bajne ke baad khali 1khi lift suru rahti hai use adha ganta rukna padta hai imargency mai bohot problem hota hai

Ham yaha paise sub cizz ke dete hai per upr jaise trit karte mano government hospital mai hai aur yaha complete karne keli kohi manegement nhi hai isli PLZZ request hai upare ki problem ko thik kare

Myself
Wants room single classic
But hospital is offering
Single regular only
For Cashless

Hospital want in writing from HDFC to grant For Cashless in single classic room facilities

No tpa
no customer care
no front desk is replying

How to resolve???
[protected]