Kokilaben Hospital Complaints & Reviews

3 chemo secession for cancer patient Bhuvaneshwari G Rao was carried out on 26.05.22, 09.06.22 and 22.06.22. First was hospitalisation and second and third at day care.
One of the medicine, 5FU 4000, required to be administered for 44 hours, failed to meet time requirement in all three secessions. While the first at the hospital took about 50 hours, second thru Baxter pump was arround 52 hours and third thru Baxter pump completed before time in about 30 hours. Highly obliged to have following clarification:
1. Possible impact on the patient due to not administering the said medicine for 44 hours.
2. Reason for not meeting the time requirement.
3. Expected corrective action in the next three secessions.
Your prompt reply will help reduce the mental stress of the patient.
Regards
G K Rao
Husband.
[protected]

No pillow, no blanket is provided to patient attendor . Room No 11030. I pawan agrawal already a heart patient requested three times at counter . Sister intimated to paintry department but after waiting a long night hope water will not come . Let attender die and no responsibility of hospital management. We are also belonging to corporate sector but such services to be rectified.
Pawan Agrawal
[protected]

It’s over 9 months since my security deposit of Rs. 30972 is held with Kokilaben hospital. There is no communication with the hospital regarding its return.
Patient name: Mr. Upendra Singh
Doctor’ s name: Dr. Mandar Deshpande
Bill date: 14/08/21
Bill no.: IPBL/22026065

The washrooms in the OPD are always extremely dirty with no one around for maintenance. If a hospital is unhygienic, how can we expect other public places to be clean and healthy?! The amounts that they charge are not reflected in the upkeep of the hospital. It is extremely appalling the hygiene is taken so casually at a premier health care institution.

In here medicine was given with mrp rate, same medicine and injection market me 30-40% discount me mil jate h and wo sab high rate k injection hote h
Yaha charg b bahot high h
Normal insan k liye ye hospital kam ki nai h,
Patient k parents ki condition dekh k yaha discount b dena chahiye...
Log majburi me hi aate h hospital so unka fayda nai uthana chahiye
It's my opinion...

My dad was admitted into kokilaben hospital in December 2021 it’s been more than 5 months and I still have not recived my cash deposit refund l. While depositing they said after you r discharged within 2 months your deposited money will be back into your bank account they will transfer it back but still I have not recived it .

Hello
This is Pooja Khandelwal and my father has got his surgery from your Hospital. He is having issues after the surgery but after calling for a month and telling his problems again again finally we got the appointment then too they confirmed the appointment and canceled it and we had already booked our flight tickets from indore but after calling and telling them thn it would be a loss for us the assistant said it’s none of her concern than we wrote a big letter directly to the doctor and the appointment got confirmed.
So today we are here but most of your staff is rude and they have no respect for anyone. They treat people like cats and dogs. My father is having a severe pain and I had got an appointment for 6pm and we have been told that we have to wait just for half n hour 45 min and I already told them my father can’t sit for a long time he is having trouble but they didn’t listen and made us wait for almost 3 hours.
What kind of hospital is this, what services you are giving to your patients you guys are charging bomb from us but you can’t give a proper service. Everyone is trying thr best to get the money and get treated from the best but is this the way your staff should treat a common man. They feel that they owned the hospital and speak rudely.
And they actually don’t care how a patient or there relatives would be feeling . I’m really disappointed with your staff . The treatment might be the good but the amount you are charging us plus we have go through rude behavior of your staff as well is a shame.
I don’t know if you are going to do anything about it or no but u had to write this.
I hope you ll consider this mail.
Thankyou

Hi,

Patient name : Dinesh Shetty.

We have been called for operation of cataract of my father, who is 68, on 29th jan 2022 at 2 pm and its 4pm still we are waiting with no response from the doctors or nurse. Such issue of mismanagement is not expected from kokilaben hospital. Its like our time is not valued at all. Time and date were given by hospital then we were made to suffer. It seems no one cares and attendant has no idea what is going on. Senior member has been made to wait with no proper communication and poor management by the facility. This leaves us with a very bad experience here at Kokilaben, no professionalism at all.

Kindly share the email id as I want to share my complaints to all the top officials of KDAH Andheri West.

Mail id required for Floor managers, Hospital in charge, security head, head of operations, head matron, head of all receptionists and public staff, regional and zonal heads along with Managing director of KDAH.

Saurav Banerji
[protected]

I visited your Andheri West Hospital on 27th Jan 2022 as I was suffering from high Blood Pressure and this was done with the intent to get proper advice and treatment for my future well being. The flow of my experience and money drained is as under:-
On stepping inside the hospital there was a so-called reception area where no one was sitting to guide and on viewing all the corners I found that the reception is actually an illusion and the real reception is at the back where I went and asked information regarding my appointment and was asked to go to the first floor.
I went to the first floor and there I was asked to get the token which I got from the machine "N33" then asked to fill a detailed form.
I filled all the details and gave the same to the lady cashier who told me that the charges are 2200/- rupees which I paid via my credit card. My Patient ID is KH[protected]
I was asked to follow the dark grey line (which was not grey rather a shade of magenta) and I headed towards the cardiac department as I know English but others may not, from here the twist starts
There was no one to guide what to do next.
I found the room of Mr. Pravin Kahale which was closed and the doctor was not there.
I enquired the same to the nurse and she said he is on visit but I was given the appointment of 10:30am and was asked on the day of appointment that I should reach 15 min before the scheduled time and there should not be any delay. I I would have come after a couple of hours from my scheduled time then it would have become a sin and lectures would have started.
Then the lady nurse told me to get my BP checked which she did.
Till 11:30 I waited and asked the receptionist on the first floor as to where the doctor was, then she said "you have to wait as the doctor is on round and will come after some time and the exact reason is not known" . At this point it was more than an hour for me waiting on the floor.
Then the Doctor came and he found his room locked . After a min of waiting he asked me to come to the pathology/nurse room where he started asking things based on my previous doctor prescriptions.
He asked me for my weight, height etc which I answered but why did the hospital not check my weight and height when you are ballooning the charges to 2200 rupees (registration 200 and primary consultation 2000) without doing anything and just using two papers (prescription and bill of supply) as your total investment.
Why was the weight and other important parameters not checked? as it should be part of the checking criterion (weight, height, oxygen level, temperature, BP) in the hospital for each and every patient who walks in.
The security lady at the entrance was too rude and she was thinking as if all are hale and hearty and treated everyone with rude behavior irrespective of one being a patient.
An individual is going to such a reputed hospital to get better health services, care and to be served better rather than being drained from pocked with no effort from the hospital side for the welfare of the patient.
It was a huge waste of time as from around 10 am I was there and till 11:55 am I had moved out of the hospital. When so much amount and time is taken then why proper services are not given to patients who are already suffering from a health and financial point of view. Your motto "Every life matters" does not reflect from the level of services you are providing. Every desk and bench should be properly sprayed, cleaned basis covid protocol which was not happening during my stay of 2 hrs. Only emphasis given by hospital is to show-off rather than to show empathy and care to patients. No email id given on file and on bill of supply or prescription.

My grandfather is admitted in the hospital for haematoma. he was tested for Covid on admittance and was on precautionary basis put in isolation (tested negative and yet in covid ward). the Senior Dr Abhaya P Kumar, treated my father at his worst, yelling on the hospital floor that we are LIARS as the hospital staff kept updating us regarding my grandfather and we said we had no information on anything which was a fact as it was before the surgery that nothing was updated regarding the case not even the date of surgery and health status as the patient was in CoVID ward. after the surgery this changed, the family received updates on daily basis to which doctor calls everyone a LIAR, creating a Public Display against a man of twice his age and stature. I would like to complain again this mistreatment from a Senior Neurosurgeon of a well established institute who treats the family of an 82YO patient with a least humanity he can bear.

I got my mother admitted at 6.30 pm today since then no one has bothered to attend her I requested water for her that too was not given. Her bed number is 1272 we are also unaware what will be future plan of action.
Requesting you to please look into the matter and do the needful.
Thanks
DharmeshRawal
[protected]

This Doctor Abhijit Pawar is demeaning the noble profession of medicine by his conduct. I had a very bad personal experience. When I went to show my ailment, I found out that he was only interested in personal talks & no sign of professionalism was there. Absolutely shameful was his behaviour. I found out that his main intention was taking advantage of the situation & not the pain I was going through. Very horrible experience. Beware specially LADIES PATIENTS.

Kindly note my wife neha jhalani admissino date 8 dec bed 15018 has been waiting for 6 hrs for her bed at the emergency. Inspite of paying deposit and bed being allotted she has not been shifted to room for more then 1.5 hrs becoz of lack of staff at emergency . Patient was supposed to undergo blood transfusion but doctor cudnt do it bcoz bed was not allotted in room . Patient deserves better care and that is our right . Complete lack of apathy towards patient and its relatives is pathetic . I hope kokilaben mgmt will do something about it as lot of patients I experienced were very upset bout being stranded . Also all the staff is clueless when we ask bout our bed and behaviour of security staff lacks total courtesy . Regds vishal jhalani husband of the patient [protected]

Had my family member for Angioplasty and could not get the room for 13hrs.
Hospital charges lakhs for the procedure but does not provide DRINKING WATER TO PATIENT OR attende. No food is provided to the over night staying attendant.
Room allocation from ICU takes 13-14 hrs as rooms are not allocated or vacant poor organising or management of patient.
Visiting pass is charged 2000/- compulsory pass for attendant also is 2000/- unnecessarily charges for extremely poor service. Hospital needs major renovations if the bills are so expensive amenities should also. Be provided of top class. PATHETIC SERVICE NO DRINKING WATER FOR PATIENT EVERY BOTTLE WATER IS SO EXPENSIVE. Forcfully being kept unnecessarily in ICU inspite of doctor asking to discharge to room but to increase their bill amount to another lakh my relative was kept in the ICU the whole day saying rooms are not available where in we had booked for the premium deluxe single room package. But was not given the room to increase ICU bill. Angioplasty 1 stent was charged 5lakhs and final bill is still pending do not know what more they will be charging.

My father was admitted for chemo therapy which has been completed by 30/07/2021.
His ID KH[protected] .
I am trying to contact shailesh parmar in depoartment but his number is going on voice recording & even i have mailed to accountskokilabenhospitals.com
but no reponse from there.
my query is regarding refund of security deposit which is still not credited to my acocount.
Kindly send me the details on my mail id [protected]@branch.sharekhan.com
or can contact me on my number [protected]

I have been trying to get in touch with the Endocirnology department for the last 4 days. No one picks up the call on[protected].
When I called up the customer care number, this lady named Sabrina James, told me that thier lunch time is from 1 to 3 and then started shouting at me for calling between this time. i don't understand, is this really how hospitals are suppose to behave with patients.

Trying for appointment on daycare basis for OGD(Endoscopy) for last 4days.Nobody takes call on given no.[protected].We tried thru Doctors appointments, where they say that we hv to call on above no.only. Everytime after knowing our problem they talked in gastronomy dept.& Informed us that Mr.Rahul will call you(they took my mob.no.)but till now NOBODY CALLED BK.

Hello Team,

My name Aashish Jain, I was working with. Cognizant and my emp I'd is 628113.
I have raise claim for my Dad Bhavarlal K Punamiya in 28 Sep 2019 at Kokilaben hospital Mumbai.
I got call from hospital saying that they not received the ful and final payment for claim number:

20585152

Also we got conformation Medi buddy that they have made the payment but Shailesh Parmar/Nachiket Pandit said that they going to start the refund process on 2nd Sep 2021 but now im not getting any response. kindly look into it.

Iam trying to access online report of patient govind singhania kh [protected], but it seems the password is sent to an unknown no, maybe wronly registered by you..My registered cell phone no should be [protected] & registered email id should be [protected]@gmail.Com.
Please do the needfull asap