KreditBee — money deducted from my account but still it is show as unpaid

Address:Kamrup Metropolitan, Assam

I am writing this because my kreditbee account is still showing that my loan amount is not paid yet. I have paid the loan amount and still it did't reflect in my account. My loan Id is KB190723GFMSM. I have paid an amount of Rs 4345 and the transaction number is[protected]. I have done the payment through google pay. I have attached the screenshot of the payment and my kreditbee account. I am requesting you to kindly solve my problem. I have written many emails even called the customer service several times but there was no reply to my solution. Please help me with the problem.
Thank you.
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I have cleared all the dues of kreditbee but still, it's affecting my cibil score and reflecting as a negative account. The Kreditbee people are not at all responding to the emails and calls.
I HAVE DEPOSIT ALL DUE AMOUNT WITH PENALTY. I RECIVIED CONFARMATION TO COMPANY BY MAIL BUT LOAN ACCOUNT ACTIVE TILL TIME IN CREDIT REPORT
Name:-Lekhraj Kumawat
Mob.[protected]
Pan No. BVCPK7567G
E-Mail:[protected]@gmail.com

I don't know english.
Nenu Kredibee loan theesukunnanu.
Loan theerchesthanu kani konchem late avuthundhi ani cheppina torcher chesthunnaru.

Dear sir my loan account all cibil score app active dika rha hai kredit bee se nivedan hai ki Maine pura loan closed kar diya hai Kripya Mera loan account band karne ki kripa kre Mera loan band Kiya jaaye please please please please please

Dear Customer,

We are really sorry to hear about your unpleasant experience and would like to sincerely apologize for the same. We request you to drop an email to [protected]@kreditbee.in with all the details and our team will check and assist you with your query.

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