Lakme Complaints & Reviews

respected sir,
i underwent per bridal and bridal package at lakme saloon in basaweshwarnagar bangalore and it was completely screwed and even then i paid complete amount the service was pathetic and the saree draping was hopeless and it came out on the way.it was done on 11th feb n pre bridal was done 2 days earlier. the girl was treated was a person by name lakshmi and it comes near modi hospital. pls tak right action els u ll get a bad reputition.
thanking you,
yours sincerely,
preetam

finally i too gave up on lakme salon!! really pathetic... i was actually thinking of doing this long back but cud nt find the time and on the other hand thought it wud be a mistake once because i m not expecting much out of a lakme salon in a town called baroda (though the beauticians r trained ditto every where) but to my shock my marraige day was ruined. completely devastated. i looked like some cheap slumie boss. i was so annoyed that forget the make up they dont even know to drape a saree!! wat a waste was my package and its not a small amount at all... the floral facials they big talk about man..
well i just let go that bec i din want to think about it ... i come to mumbai after getting married and m at a loss of words... i go lakme some where near dadar... looked like some dingy place. i decided to complaint but life goes on for newly weds.. dint bother again..
part 3- comes when i shift to new mumbai and visit lakme at sanpada palm beach road!! wow... what a staff they have boss... they chat and chat n chat trying to get into personal details about the client. they dont pay attn on the work they have been given. worste is they sell themselves overly making u feel so . they manipulate u to go for the most expensive facials n jobs.. and even after u say yes.. u feel sick the way u look.. trust me my facials at home r hundred times better than lakme. i have so much to say about this guys.. i return back after taking an appoint twice for my pedicure . they simply said sorry bec they dint have water?? wow... cud nt they say this at all when i m taking the appt on the phone ? uff... they have a completely vernac staff.. who giggle with fellow staff... they r flirting n making noise. YES DO NOT GO TO LAKME TO GET FLEECED. THE MANAGMENT SHOULD GET PEOPLE LIKE ME TO PUT THEIR STAFF IN ORDER. TEACH THEM THAT PEOP COME TO GET RELAXED TO A PARLOUR NOT TO LISTEN TO THE CHAOS THEY CREATE. .YES THERE IS ONE LAKME SALON WHICH HAS GIVEN ME THE BEST.. AT LOKHANDWALA UNDER THE MANAGEMNT OF A LADY CALLED JYOTI IF I REMEMBER WELL... WAT A TREATMENT... NOW LAKME IS JUST A FALSE DREAM..


I REALLY UNDERSTAND HOW U MIGHT BE FEELING AMRUTA N PREETAM.

i have no bold issues with the services but there is no amount of hospitality when i visited Lakme, Ranjit Avenue, Amritsar . the service providers behave as if they are giving the service for free. i have had to dress up for my brother's wedding and i had it all. i will never make another mistake by going there.

Lakme saloon acharya niketan, khudiram bose marg, delhi, is pathetic. Its owner have no sense that how to talk with customers. After receive advance payment, if any issue to customer that time the owner of this saloon dont behave well and destroy a lady's important day of her life (marriage day) by doint horrible makeup.

Kindly close acharya niketan, khudiram bose, delhi Lakme Saloon as soon as possible.

DEFECTIVE PRODUCT (PRODUCT CODE 22542-8901)

I HAD ORDERD LAKMEYLN- Lakme absolute forever silk blue cosmo eyeliner (PRODUCT CODE[protected] on september 16th 2014.it had received on same september 20th 2014. product was defective.i want replace this product.

Pathetic service

Beware of Lakme Salon. Worst salon with pathetic services. High rates and zero service. Non experienced unmanned staff.

yes this is right msg to every women buy the product doen't ignore expiry date

colorbar — product not delivered

My order no. Is 2310 and i have not gotten my product which i ordered from colorbarcosmetics.com. The product is already paid for and its been 39 days since the date of order. They are not even responding to my emails. I want my money back or atleast a response so that we can sort out the problem.

i agree with you but duration is 30 minutes.the charges are 400 for fruit facial.you should write to rohit.[protected]@unilever.com and make a cc to alpesh.[protected]@unilever.com

I had purchased lakme peach milk moisturiser 5 days back, when i was unknown with the scheme that lakme lip gloss is free with every purchase of moisturiser.The shopkeeper did not gave any hint about this.I want to know whether i will get it or not as per the applicability of the scheme.

This is confirmed that the scheme was applicable at the time of my purchase.

please confirm asap and provide with my free gift.

Rgds
Mansi

similar thing happnd in my case. I got my hair rebonded at Gurgaon-Galleria salon. The guy called Tasleem took only 3 hrs to finish the process (to which i was surprised as it usually takes a lil longer). A day after he washed my hair wt local products whereas he shld have used schwarkpoff since i paid for tht product. After the wash my hair looked ok. but whn i washed my hair at home using Dove (as advised by him) the hair looked damaged. I consulted some professionals frm other salon to whch they said it has got burnt. Now they r not refunding money or taking calls...

I visited the Lakme Beauty Salon on Bellary Road in Sahakarnagar on 29th April 2008 at 1:45 pm to get a hair care treatment called Refresh Indulgence done. At 3:00 pm, after the lady who attended to me had done the treatment she realised that she had my entire chunk of hair entangled so badly that she could not do anything to remove the same. The people at the Salon spent the next 2 hours trying to open up this huge mess which they had done in my hair. Finally I had no other choice but to actually cut my long hair to a very short size. This was as a result of both incompetent personnel as well as chemicals that are below standard which are being used. MY hair which I had groomed over the years had to be destroyed in such a manner that now I am also hindered from going out and meeting people because of the lack of confidence on the same. I still have got the huge ball of hair that was chopped off as a testament to the poor quality of the treatment being metted out. My only fear is to fathom what would have happened if such material and personnel messed up on a facial or other beauty treatments that are to be done on the skin. I would urge strong action to be taken to avoid any further untoward incidents.

Hi,

I am complaining about the service at two Lakme parlors in Hyderabad.

Incident One: Banjara Hills
I went there at 4 pm on a Sunday for a facial. After the facial was completed, I asked if they would be able to also give me a haircut and they said yes. My hair was shampooed and I was told to wait for five minutes before my hair cut begun. There were several other women in the parlor, chief among whom was a pair of women who had come for wedding makeup and had everybody on their toes. Except one or two attendants who were doing facials, etc, for other customers, all the others were dancing to the tune of these two ladies for over an hour. none of the other customers were getting attended to and the owner of the parlor was running around in circles getting bullied by these two women. In the meantime more customers were coming in and the owner was giving them the "five minute" assurance as well.

So anyways, I sat with my wet hair in a towel, waiting for my hair cut for more than 30 minutes. Then I spoke sternly to the owner asking why she was putting all her effort to attending to just two customers while all o[censored]s others were kept awaiting. I also informed her that I have asthma and that the combination of the wet hair along with the air conditioning was already causing me some wheezing and breathing problems. It was only then that my hair was cut- horribly, if I may say so. When I tried to pay with my card I was informed that the card machine was not working, and when climbing down the steep steps I rolled down and fell because there was no light on the tiny landing in front of the parlor.

Incident Two: Begumpet
When the new Lakme parlor opened at Begumpet, I was hopeful that it would be better than the one on Banjara Hills. Accordingly I booked myself for a facial appointment for a weekend. I also took along with me a coupon that had appeared in the Hindu newspaper advertising a 15% discount at select Lakme parlors in Hyderabad if you took the coupon along. Imagine my surprise, therefore, when at the end of my facial I go to pay with the coupon only to be told, "that discount is not for weekends, madam, we only provide it during weekdays."

I was frustrated with the service of these two parlors and searched the internet for an e-mail id or phone number where I could lodge a complaint. I found an e-mail address right at the bottom of this page: http://www.lakmeindia.com/salon_finder/salon_services.asp
([protected]@cbsalon.com) and wrote to her twice (June 09 and June 18) and have not received any response.

well i have also complain tht is lakme salon kukatpally, hyderabad..
Owner of tht franchisee is very shrewed n nt agrreing to any complaints of customers. 1st time i went n did peppermint facial n hair touch up.ths is my 1st visit as jst shifted to hyderabad. trusting name if lakme i went blindly. i told him wht is my original hair color shade wth numbers n they did touch up wth different shade n thts also nt fully grey coverage. moreover i told them that my skin is sensitive so take care n they assured me n convinced me to go for peppermint facial.in evening i got reaction on my face. my cheeks got swelled n rashes on them. got tender n painful. morning it got ok. since i am new to this place n don't know any area i am depndent on my husband to go. so after a week i went there to show tht hair color n not full grey coverage. Staff was nice n tht gal who did admitted her mistake n asked me to caome again. since my husband gets off on weekends only i told them n they got agrreed to come at thah time. when i went again next weekend the staff who did asked me to wait. meanwhile owner of franchisee came n asked wht i want to do. i jst complained about my hir color n she was nt agreeing wth it keep on arguing tht u came after 2 weeks so grey hair will come. thn i told about wrong color applying tht she didnt take much seriously. then when i told about facial she started arguing that ot is impossible tht facial can not create any reaction n i am wromg.. is tht ur fanchisee people are??? people come blindly on your name and is this service. That staff gal said there some problem in hair color to her madam n she said tht to do this time, but nexttime dnt take anyone if nt coming next day. we are busy people and ready to throw money to save our time and good quality. ur salon guys do mistakes n to correct them we have to come at our leisures???? i wanted to launch a complain that time only but staff was good so i didnt do. but after owner's attitude i felt to sue her at that time only. now what action will u take regarding this????

Hi, LAKME

I HAVE A COMLPAINT AGAINST U.LAST WEEK I VISITED UR LAKME BEAUTY SALON IN NORTH DELHI PITAM PURA..
THEIR IS REALLY UNTIEDY STAFF AND SALON..UR STAFF IS NT PRESENTABLE.IT SHOULD BE HYGENIC AND THEIR SHOULD BE GUD LOOKING STUFF(ITS VERY-VERY NECESSARY) .
SO PLZ DO THE NEEDFULL.

Lakme is very popular for its quality. I use Lakme products always. I started visisting Lakme beauty parlour since past few months. I found the following problems:

1) Some of the franchisees of Lakme are not very professional compare to Lakme (Main).

2) We are working women and our office closes by 6 pm. We require min 1 hour to visit any parlours. I had taken an appointment at Lakme beauty parlour, Jayanagar, at 6:50 pm. I reached 5 min. late but I asked my mother to be present till I come. The staff there at Jayanagar Lakme Parlour were rushing to go home. No welcome or not even a mild smile when I entered. Instead they were upset as I reached at 6:55. They were not ready to do eyebrows for me. No body was interested to do any work after 7:00 pm. With great difficulty, one girl agreed and did eyebrows for me. I think this is not the right attitude of attending customers. My strong suggestion is that the timings must be increased atleast till 8 pm.

3) But I appreciate the Lakme parlour at Residency Road. They welcome us with smile and cares with great attention and give us a greater look. Keep it up.

I WANT LEARN HAIR & BEAUTY /SALON CORC. I
M LIVE IN MUMBAI SO PLEASE TELL ME
HOW CAN JOIN YOUR ACADMY?

yes i totally agree...i'm from b'lore and i too visited lakme parlour in j.p.nagar 2nd phase here at b'lore...and had them for a hair cut & the hair cut was a big disaster for me...as i looked like a mad run away from mental hospital after the haircut...& i am still trying to get over it...i pity the people who spend so much money and get the disasterous effect...!!!

The Lakme parlour on Burdwan Road, Kolkata rips people off by not giving correct information or by not advising customers about charges. They suggest additional treatment without informing the customer about the product brand being used or the extra cost involved. I went for root touch-up but was advised to do a little more, with no information about the charges. Since the root touch up is Rs 600/- I presumed this could not be more than Rs. 1000/- but I was presented with a bill for Rs. 1800/- !!! So Lakme has ensured that I will never go back to them.

There were three customers this morning who were unsatisfied by the service.

They also always overcharge, like if I say I want a hair cut, they do and when they bill me they always charge extra saying they also did this that bcos my hair was like this, etc.LAKME, stop all the nonsense and pls earn money in a meaningful way and needless to say they are all very rude!PLS BAN LAKME BEAUTY SALONs, they are not special in any way and there are 100s of salons which are decent and do a good job too, not just the big branded ones!Price is also very high, three times than the normal ones.Usually I go for a haircut only after having headbath on that day but since I use only herbal powders they say they need to shampoo or else they cant do it properly, utterly rubbish speech, they always find ways to overcharge u!PLS BAN THIS SALON!

The matter reached the Karnataka State Commission in appeal where the matter is settled. Mrs.Fadhya Asif has withdrawn the original complaint along with all her allegations against Lakme.. The State Commission has accepted the settlement and disposed the appeal by the order dated 15:7:2009. The terms of the settlement are as hereunder: IN VIEW OF THIS, KINDLY DELETE THE ABOVE COMMENTS FROM THE WEBPAGE.

S.BASAVARAJ,
Advocate,
City Off: 4914, 10th Floor, High Point IV
Palace Road, Bangalore 560 001
Ph: +[protected]
Main Office: 44/4, 4th Main, 16th Cross,
Malleshwaram, Bangalore.
Ph: +[protected] & 41281353
Cel: [protected] & [protected]



BEFORE THE HON’BLE KARNATAKA STATE CONSUMER DISPUTES REDRESSAL COMMISSION

FIRST APPEAL NO. 177 OF 2009

BETWEEN:

1) M/s Lakme Beauty Salon,
Shop at No. 11-10, 1st Floor, Bellary
Main Road, Near Big Market,
Sahakaranagar, Bangalore – 560 092.
Represented by its Managing Director,
Smt. Suma,

2) M/s Hindustan Unilever Ltd.,
Represented by its Authorised Signatory,


3) M/s S.S.Salon Point Pvt Ltd.,
Represented by its Managing Director,
Smt. Suma,
At Shop No. 11 & 12, 1st Floor,
Bellary Main Road, Sahakaranagar,
Bangalore – 560 092. APPELLANTS.

AND:

Mrs. Fadhya Asif @ Dimpy
w/o Mohammad Asif,
aged about 32 years,
R/at No. 1303, Anriya Greinberg,
Allalsandra Layout, Judicial Colony,
Yelahanka, Bangalore– 560 065. RESPONDENT.



MEMORANDUM OF COMPROMISE UNDER ORDER XXIII RULE 1, SECTION 151 OF THE CODE OF CIVIL PROCEDURE READ WITH SECTION 15 OF THE CONSUMER PROTECTION ACT, 1986


1. The appellants have filed the above named this First Appeal against the order dated 16:12:2008 passed in Complaint No. 1289/2008 on the file of the III Additional Bangalore Urban District Consumer Disputes Redressal Forum, Bangalore. The statement of facts in brief and the grounds in support of the appeal stated in the memorandum of appeal my kindly be read as part of this compromise memorandum.

2. This Hon’ble Authority admitted the appeal and stayed the order under challenge. The matter was heard on two occasions. In the meanwhile, the parties to the appeal have reached a settlement of all the issues and arrived at the following consensus.

I. The respondent prays leave of this Hon’ble Authority to withdraw the Consumer Complaint 1289/2008 filed by her before the III Additional Bangalore Urban District Consumer Disputes Redressal Forum, Bangalore.

II. Without prejudice to their contentions, the appellant hereby pays a sum of Rs. 60, 000/- (rupees sixty thousand only) to the respondent as one-time non-committal gesticulation.

II. The respondent hereby withdraws all the allegations made by her against the appellants in the Consumer Complaint 1289/2008; the affidavit of evidence & other documents filed by her before the III Additional Bangalore Urban District Consumer Disputes Redressal Forum, Bangalore.

III. Similarly, the appellants hereby withdraw all the allegations made by them against the respondent in the Consumer Complaint 1289/2008; the affidavit of evidence before the III Additional Bangalore Urban District Consumer Disputes Redressal Forum, Bangalore & also in the present appeal.

IV. Both the appellants and the respondents hereby declare that they have no issues or disputes between them & hereby close the entire subject matter of the Consumer Complaint 1289/2008 and the present appeal everlastingly.

V. The appellants and the respondent pray that this Hon’ble Authority to dispose the present appeal in terms of the compromise arrived at between the parties as indicated in clause I to IV above. Consequently, the parties pray that this Hon’ble Authority be pleased to set aside the order dated 16:12:2008 passed in Complaint No. 1289/2008 on the file of the III Additional Bangalore Urban District Consumer Disputes Redressal Forum, Bangalore, in the interest of justice & equity.


BANGALORE
DATED ADVOCATE FOR APPELLANTS.


ADVOCATE FOR RESPONDENT



APPELLANT 1 & 3



APPELLANT 2


RESPONDENT

Honestly, I think the person above me is acting stupid. Yada, yada. It's not ILLEGAL. But, mister, how would you like it if your wife was exposed to bad service. While it's not illegal, it surely is bad service, and harassment of the customer. Whatever, you blokes are weird.

I visited Lakme beauty Salon in kukatpally, that was the worst experience i ever had . The staff is so unprofessional and untrained . Its high time lakme needs to do something about it before they spoil their reputation further . Pathetic services .

Dear Kat,
as a Lawyer for Lakme it was my duty to inform the Hon'ble Court order to all concerned. There was absolutely no reason to use such words as 'stupid' 'bloke' 'weird'. Please mind your language else I can surely render my legal assistance there...!

I completely disagree. I have patronised their services for the last 17 yrs and dont find any problems. I used to visit their outlet in Bombay earlier.
Particularly the outlet on Bellary road, I am a customer for the last 2 yrs and I am a very happy customer of LAKME..Its indeed a professionaly run place...

Jp service kolkata — misleading students

This company promises to educate(software skills) and give placements,but neither is providing good knowledge about the subject matter nor providing any interview oppurtunities.In the name of providing best training and projects taking huge amount and just conducting fake interviews.some action must be taken regarding this company,also it does not have any experienced trainer.Is just misguiding the aspirants.

Iam surprised, as the Lakme Salon at Sahakarnagar is a great place to be in. The staff there are very polite, cordial and hospitable. I've been their client for the last 2 yrs and i've never had a chance for any complaints.. This is an effort by the competitor to defame the salon and nothing else..
PLEASE DONT BELIEVE THE CRAP BY FADHYA ASIF..

BEAUTY ON THE ROAD — client injury

This company came to my house to give spa services for a group of friends. During the pedicures each woman received pain. One woman acutally bled from cutting the toenail too short. It was a very unprofessional service and when feedback was given a few days later to the owner about her worker she called me a liar. The massage was ok for most but one girl was in pain from the pressure for 3 days afterwards. She was very unprofessional in handling it.

Lakme Fundamentals — poor/irritating packing

the packing bottle of lakme fundamentals peach milk moisturizer is very poor , excessive amount of liquid comes out when use just because of bottle design , i think this is the strategy of the manufacture so that more wastage more sale

I visited lakme salon on bannerghatta road the front office manager by name ROOPA THARA is so unproffessional she hardly smile or greets the customer, she is very rude to her own staff or other beauticians and operators there then how can she be good with us she goes on talking with them in local language where as i am from north India.finally when my bill came around Rs 5000/she did not gave me the service bill.WHAT KIND OF SERVICE ARE THEY OFFERING.it is a serious matter some action has to be taken.

lakme used to manufacture lakme fair perfect creme. suddenly it stopped that.what was the reason for that. that was a very good one . will lakme start it manufacturing again.

finally after d wash my hair texture from straight bcame rougn n curly.in my entire life i never had dry n rough hair.i've always had siky n straight hair only beloew my shoulders my hair wud turn a bit so i got my rebonding done twice.still my hair had n excellent texture d photographs of my last vacation abroad can tell u d truth.also d guy who cuts my hair can tell u d truth that how badly d lakme people damaged my hair forever .when i threw a bit of tantrum so d manager ms.ruhi covinced me that they wud give me spas n massages free till my hair texture comes to normal.in last six months i got only 5 spas free from them n d rest i paid .but 2dy i went to them for a free spa coz my hair still doesn't feel good so they showed me n attitude n no concern for my damaged hair.i will make sure that i will want d newz paper to publish my complaint n will go to d consumer court for this..

hi!!!
I m Manisha n i hav complain of lakme services toooooo...
i think Lakme is just a name now...
there services are not up to the mark. Even small parlours asure of good hair after any treatment.
M saying this is because i hav suffered not only my hair loss but also so much of insult and embbarasment...
m complaining about the lakme franchiseeeee in jalandhar, model town. I took hair Rebonding service from them but they destroyed my hair. On the very 10th day there was wave in my hair and they said i was responsible for this such stupids becoz wat would i get it from it coz i myself had spent around 6000 rupees on it. Moreover the hair dresser insulted me in a way i cant xpress...i went to them on the very 11th day they told me 2 com after 2 months so that they can apply chemical to my hair again but my hair growed till then, i went to them but no one was ready to take any chance of applying chemical again coz my hair is very thin, i was again sent back to cum after 2 months again but that was such a wastage of tim and money...i told them that i will complain but till now there is no action has been taken...one more thing its only 7 mnths and nobody can say that i had taken rebonding in my hair becoz there is nthng left any kind of rebonding in my hair...wat should i do know wanted to complain so posted a comment can u suggesty me sumthng????

Lakme Beauty Salon — poor service

the service is very poor, they even dont know how to do eyebrows .i have done hair spa they have literally destroyed my hair.few are good like a girl named bani and others are dreadful .pavithra is wrost of them.never go to kathrigup lakme salon, prefer other branches of bangalore.

Hi, My name is Nancy and I totally agree with the complaints made in the above column. Lakme being such a big name claiming to provide quality service to the customers should really look into the training of their staff, their state is really disgusting. I went to the Jubilee hills branch opposite to Latitudes, I had already taken an appointment since I am a working lady but when I reached there after waiting for some time a staff member attended but she disappeared in some time without cutting my hair and I kept waiting like a fool. The lady who was supposed to cut my hair was attending a bridal makeup and nobody paid any heed to me irrespective of taking an appointment. I walked out telling the receptionist that their service is pathetic to which the receptionist was indifferent. Atleast I will not advice anyone to go to Lakme now. If Lakme is going to be the last option on earth il think twice. Really pathetic and shameful.

Hi..I also got my hair rebonded from a Lakme salon in mumba-sion east and i am really disappointed with the results.
First of all, my hair has started falling excessivley after the treatment and they are not even straight. They look lifeless now.
When i made a complaint about it, the manager told me that this is normal things and they are not "MAGICIANS" that they can straighten the hair...Damnn these people...they call themselves the hair experts and then after messing up the hair they just give all kinds of illogical excuses. I am going to make to file a case against them in consumer court.

I've been visiting Lakme parlours in bellandur, and HSR. the staff is extremely polite and friendly in both the parlours. Those of you complaining about failed rebonding treatment should understand that rebonding chemicals are very strong and may not suit your hair. Straight therapy is a very good option. I got straight therapy from Lakme twice, and I'm very happy with the results.

I think customers should have good knowledge about the services they request, and should not blindly complain.

I visited the lakme salon at Chennai, Besant nagar.People at the front desk are very unprofessional and irresponsible.They dont know how to treat their customers properly.They should respect their customers and need to be polite and gentle.

Miss Harinigoteti - It is hair expert's job to guide customers on the service which suits them. A customer may not know whats good for their hair. And even if customer have good knowledge, they cannot make out of the treatment is being done properly or not. In my case, the chemical was left my hair fo ra longer duration. Are customers supposed to tell HAIR EXPERTS when to wash it? ? It is haor experts job else they have no right to call them HAIR EXPERTS.

I agree with these complaints. The services offered by Lakme are not carried out properly. They have completely destoyed my hair after rebonding. I suffered a massive hair loss and my hair has become lifeless.

I repent going to LAKME even after reading the negative customer feedback.

I'm just visiting Hyderabad and each time the multitude of so called hair salons (who cannot cut or even blow dry hair properly) amazes me...yet...the price..that's even more than some salons outside India.

Who are they trying to fool?

What do they think..indians like to pay the most expensive for a service -thinking its the best? dream on!
(parlour as known in India!) and they said try a facial, so I asked what kind they brought out a list convenienienty opening ot on the most expensive page -page 3..you know what I chose the 2nd least expensive facial..they were telling me go for xyz Gold, lakme god knows, I chose the most simple one ..and you know what my skin glowed afterwards! All one needs is simple cleansing and relaxtion for a facial...not expensive creams lathered on (we can do that at home!)

Disgusted with Lakme Salon - Dollars colony Bangalore

I have always loved Lakme products and only visit Lakme salons and so far have had only good experiences but recently I visited the one at Dollars colony, Bangalore and it sucks. Its a new one opened and totally lets down the name of Lakme. The staff is inexperienced, hurt you a lot during any service provided and are pretty much high school dropouts who like to point out every flaw in you.Madame you are so dark, please trying our new xyz service, it will make you white. Well, take a hike, I like the way I look.Also they are like unsolicited sales men who keep trying to sell you more and more packages and just cant shut up !

The head of all of them, Rekha or something is another . Talks to everyone in such a patronising manner- no sense of customer service, just a bunch of swindlers. Keep you mouths sht and do what I ask you to.Haircuts are bad, facials cause you allergies, they are not hygenic, its a big let down

Definitely a big thumbs down from me, my friends and I will not be going back there for sure.

Hi, On last sunday, I had my waxing services done from the Lakme, bellandur, Bangalore branch. I must say, that the products used must have been really really SUBSTANDARD, because it left me wid about 20 boils on each of my legs. They were painful white pus filled boils and made my legs look disgusting! After this experience, I decided to call up that branch and tell them what had happened. Leave aside being apologetic, they were least concerned. I was told that I would get a call back from them in about ten minutes; they did not even bother doing that. I was sharing this experience with a friend of mine. She told me that even she had been burnt during waxing over there. Neither me nor any of my friends is ever going back there again. The staff is least concerned about their customers, and their services do not live upto the name of the brand.

Dear Harini,
c, never i have visited any Lakme saloon, nor any of my fellow beings have any experience about the same, even i did my hair rebonding, did touch up even after an year, for me it is going well, i did it with natural's and am pretty satisfied with the service and attitude, iam writing this as i disagree with one comment of yours ; we are not experts to understand about our hair, the saloon people should suggest us what type of hair we are having and if we are going for this particular treatment whether it wil be going gud for us or not, if they can't understand and recommend the same then y they should be called as experts..

i went to lakme salon in ranchi... n i was utterly shocked at their behaviour.. they said they would charge me 300 and when the bill came out they charget 1500!! n that 2 jst for a haircut (trimming) widout any shampoo and conditioning. n when i asked them about this, they simply evaded my question.. tok abt overcharging!! n i would also like to put forward a complaint about the managers.. these two ladies wrent doing a thing apart from gossiping and talking behind the customers' back.. what is this????? they have to at least behave properly if they r running a salon under such a huge brand name.. so kindly look into the matter, , n if possible.. try 2 change the ownership because these 2 ladies have totally repulsed and conned the consumers

i have done rebonding of rs 5730/- on 10th june 2012 and now its just 25th june 2012 and my hair are just looking like original ones
please take some strict action against these people situated at Navjeevan Society Grantroad branch
i need my money back as this is not a small amount for me
dont ever go to Lakhme Saloon again

on 7th nov. i wnt their fr rebndng.. if shocked whn i saw such a poor servc of them..they burn my hair from front..n they have many excuses ..most of them are unhappy from rebondng...i dnt know why lakme members are not takng action.. why r they busy in earning money? did they care abt happiness and satsfctn of custmer..future of lakme will b poor

i have a complaintregarding the skin treatment at lakme salon bareilly.it was a horrible experience for me.i had gone for a skin treatment 1 month before.i asked them for a anti taning treatment, idon't know know what rubish facial or cleansing they have done on my face, after that treatment my skin become worse.it become dull, loose and my face is full of pimples now.they have charged 3000 for that.i am going to complaont about it in consumer court.

i really need your help.becuase i am very dissappointed.as my skin become so worse and bad.i felt very dipressed.the lakme salon bareilly is responsble for that.i just ask them to correct my tanning.Out of my knowledge what they have done on my face i do'nt now.as i am a student and not earning now, still i spent 3000 rupees on that skin treatment.which is not in my budget.but still i was ready to spent that much becuase i was in faith that thei will do some good.but those greedy people just want to earn money.please help me.i really need your help.please put some action against the lakme saloon bareilly.

Hi, I visited Lakme salon in Nagpur for Face Facial (instant glow) for my marriage. Lakme is just a name but inside the parlour don't know proper facial. They charge money high for facial but not take proper treatment. They didn't do ultrasonic m/c on face within a half hour she completed facial. I heard from other Lakme salon that ultrasonic is must if you charging 1, 400 rs for facial. In any facial ultrasonic m/c used.
At least every lakme owner have to check that client service going proper or not. Owner has to provide Feedback form for every customer before leaving Lakme Salon.
Feedback Form will help that customer going from Lakme Salon Happy or not. And after submit the feedback form owner has to check with proper action.

Hi...I belong to lucknow ..i gt my hair cut in Mahanagar Lakme saloon n I m a regular customer..day by day standards r gng down..nw thy treat customer badly..dnt pay attention wht the client z telling..n the worst part z thst they dnt have change..u pay money n thy tell u we dnt hv change n tell us to go out n beg for change from other shopz..ridiculous

One of the worst brand in the world is Lakme, i am from india chandigarh, i booked 2 party make for
05th feb at lakme saloon sector 44c sco- 261 dream world services) i paid Rs 1500 in advance, on 5th feb when i went there, saloon was closed ... all the contact numbers were temp disconnected
Person who took my bookings was Suman / divya ...
such a pathetic service u guys provide, , , , r u guys into such poor state that you are stealing money from customers and closing down your saloon ... i have receipt with me and number is 1333...

Bloody hell ...

mona ...

My experience with Lakme is good. I am their costumer since 2009. Initially I was going to the HSR layout Lakme studio. They were always on time, customer care was too good, they were professionals and I completely enjoyed going there. Now, I visit the Lakme parlour in electronic city and again I am satisfied with their service. I am choosy about the hair dresser and the beautician too and I am so lucky that I have got the best of both. Meena is very friendly and suggest good service and facial treatments. She is in the industry for many years and highly experienced too. Satish is one of the fastest and able hair dresser. He knows his job too well and serves the customers according to their needs. He has wide knowledge about all the hair products and suggest the good one for his customers. Almost all the staffs here in electronic city are very polite and humble.
Yes, bad times do come up and it is how we take it. I am a positive person and I always look things in a positive way. So far, I have enjoyed their service and hope to continue visiting them.

Lavanya, Electronic city

Salons are supposed to be de stressing and making one feel better. But the Lakme salon I visited last week fell way short of this. I had to pop in an Aspirin when I got back from the session.
Worse still the lady who attended to me confused me and eventually I took the treatment I had decided on, which I now regret too.
There was everything wrong with my hair ( so she listed) and all of it could be set right with Lakme Magic.
The constant chatter most irritating and her sales pitch jarring to say the least.

I will not delve into the hair treatment itself since I had opted for it after searching on the net. But please don't make the same mistake of stepping into this parlour in Kolkata on Lansdowne road !! If you are a discerning and well informed individual .

i visited lakme salon on 30 dec for facial but it was not at all satisfactory.the worse part is me being there regular customer they took me for granted.At a time three facials were being attended charges were same but service was bad
Even for medicure pedicure in the month of november the staff was totally un trained .
My friends had cautioned me for the same and finally i had a bad experience
why? we r paying such amount for concerned treatment not for frauds.
DONT PLAY WITH TIME MONEY AND YOUR SKIN, T
THINK THRICE BEFORE U VISIT LAKME SALON PATHANKO

Lakme claims that its cystine treatement is harmless. But i did the hair cystine treatment one year back and i was told that my hair will become smooth and frizz free. I had very long and beautiful hair. The differnce that it made to my hair was very less but i started falling a lot and i regularly feel lot of burning sensation and itchiness in my scalp and my hair have been lost 50%.

Hello All,

I had been to Lakme Salon at Kondapur Hyderabad, for hair touchup on hair bonding. They charged for touchup 6000+ tax amount and two staff members - new to the salon completed the task by burning the scalp and hair. I was not given the bill stating that its too late and she will provide later.. after coming home, i saw a lot of hair fall and they had burned the roots.
I went to them to search for an explanation as I had done straightening for many times in Chennai and never faced such issues. They accepted that it is their fault but I have to take an appointment for treatment for which they are busy. More Horrible is that the lady owner of this franchise blasted that we will see and then treat.. hopeless unprofessional people - only know to loot money and use duplicate products... I found that two other ladies had the same problem of hair damage, an old employee told us that they use duplicate products ... please stop such centers... I have all evidence of this case and will not leave these culprits. I have attached their registration certificate,

I had 1000 loyalty points in my account, and m also a regular customer in lakme prahladnagar, ahmedabad.wen i took a facial service wortj 3500/- they said i have got loyalty points which i cud use within 15 months, but its been only 12 months and they r saying that its validity is over.also in between this period many times it happened that 1 person wud say something else regarding that and other person wud say smthing else...so i got so confused...and now later on all my loyalty points got wasted, also they never send u any message or alert or email on my registered number regarding any such this.i will never visit lakme again, u lost a good customer.

Dear Lakme Staff

The Lakme salon located at Bellandur, Bangalore is the most unethical of all, below are their recent google ratings, please read the responses from the manager threatening to file a cyber crime complaint for telling them how cheap their services are, there is this lady by name Anita who is the worst among all the beauticians from this Lakme Bellandur Salon, she fooled me with the billing and charged me extravagantly, in addition she burn my skin with wax and was least bothered to apologize, even last time I had a very bad experience here, after complaining to the manager about Anita I started getting harassing calls to take the complaint back.

https://www.google.co.in/search?q=lakme+bellandur&rlz=1C1CHBF_enIN815&oq...⇄

I request the Lakme team to look into this issue and cancel the franchise of this salon for not keeping up the brand expectations with their cheap behavior.

poor service, no produts available to much attitutde of the lakme superviser

It's all , even i have 3 nine to five lipsticks, in which one is that fix color one, its all CRAP, of no use, goes away in minutes!!!
GALS plz save ur money and dont but it!

It's all , even i have 3 nine to five lipsticks, in which one is that fix color one, its all CRAP, of no use, goes away in minutes!!! Dam costly and sick in use.
GALS plz save ur money and dont buy it!

I very recently bought the same color no. 42 (satin ruby) of the nine to five range of lakme lipsticks. I rate it EXCELLENT in terms of texture and lasting. I am an office going lady, and I am very happy that I bought this particular lipstick. It stays really really long...for 6-7 hrs. As for other lipsticks I have used till date of other brands, I would have to reapply to keep me looking fresh.

I had pruchased a 8 to 5 eye liner and a lips stick alongwith a compac creme for my wife on the 13th of March, 2010 from Hypercity Mall at In Orbit Mall Vashi.

To my surprise the Eyeliner as well as the Lips stick does not bear any MRP on the package as well as the Box.

I want to take this up with lakme and as well as with hypercity as to why they should not be fined for not printing the MRP as per law.

Best Regards,

melwyn
[protected]

yeah u r right ...there shud be mrp printed on th products..

Hi

I have purchased one Lakme muskara from Kalwa Gift Stationery, Kalwa. When I broken seal of that muskara I found that muskara was totally dry. I enquired about this to shop keeper he refused to take my complaints. First time I use Lakme product and I am disappointed about your product.

Kindly solve this matter and either replace this product or return my money back throu the shop keeper.
mobile number of his is [protected].

Regards

I PURCHASED A LAKME FLAWLESS CREME COMPACT CORAL OF RS.356/- FROM MANI RAM BALWANT RAI FROM LUDHIANAON 16/09/2009. WHAT WHEN I CHECKED THE PAKED DATE ON PRODUCT IT WAS MARCH 2008AND ALSO WRITTEN ON THIS PRODUCT BEST USE BEFORE 18 MONTS FROM THE DATE OF PACKING. SO IT MEANS 18 MONTHS COMPLETE IN AUGUST 2009.
THE SHOPKER SOLD IT VERY TRICKLY PASTED THE PRICE TAG ON BEST USE BEFORE MENTION ON PRODUCT.WHEN I MADE COMPLAINT ABOUT THIS MANI RAM BALWANT RAI CLEARLY SAID I DONT DO ANY THING BECAUSE OUR DEALER OF LAKME AND LAKME COMPANY NOT LISTEN ANY THING OF SOLD PRODUCT. MY WIFE ALSO HAVE ITICHNESS AND PIMPLES ON HER FACE BECAUSE OF THIS PRODUCT . SO NOW TELL ME WHO CAN COMPANSATE ME OR CHANGE THIS PRODUCT.PLEASE REFUND MY MONEY OR CHANGE THE PRODUCT .

please send a mail at rohit.[protected]@unilever.com and cc to alpesh.[protected]@unilever.com

Eye irritation and foul smell

Eye liner- Causing eye irritation and also foul smell.. Being a regular customer for Lakme products, this is unacceptable and worst side of lakme products.