[Resolved] LatestOne — Refund

 
15 Reviews
Hyderabad, Hyderabad District, Andhra Pradesh, India
 bhavik007
I had ordered for Bluetooth Smart Watch on[protected] with COD of Rs 1499.
Order No - SO1764297
When received the product, it was not sealed packed. The box was open.
I had requested for return and refund on 14-04-16. The product was collected on 16-04-16 from my end. I had given the bank details on 23/04/2016 but did not get any response till 10 days.
I had again mailed to the company regarding no step was taken for the refund but even then there was no response. After 12 days i got a reply from the company saying that the refund will be given within 8-9 days. its been 22 days since i had shared the bank details with the company but yet no step has been taken for the refund.

Please take some strict actions against the company.

Thank You

Complaint marked as Resolved Aug 13, 2016

Complaint Status


[May 13, 2016] LatestOne.com customer support has been notified about the posted complaint.
Verified Support
LatestOne.com Customer Care's response, May 14, 2016
Hi Trust you are in receipt of a call back within 48 hours from our executive addressing your concerns raised. Regards, Latestone Team"Note: please do not share bank details / credit card details with anybody over the phone. Thank you
Verified Support
LatestOne.com Customer Care's response, Jun 08, 2016
 Hi, Please share order id, our customer support will surely help on this. Please let us know your convenient time so that we can give you a call. Note: please do not share bank details / credit card details with anybody over the phone. Thank you
Complaint comments  14 Comments     Updated: Share0Tweet0

Comments

Average
Return my amount name Dhatchayani.. Address no.21 vgp salai saidapet
Hi,

I had bought Bluetooth smart watch from LatestOne on 21/03/2016, as I was dissatisfied by the product I raised a request for pick up and refund. Pick up of item was done, however till date I did not receive any refund for same.

I called and mailed LatestOne team multiple times at first they said that the account details provided were itself wrong. Later even after rectification, I did not receive my money. I have mails from them in which they have assured me for refund to be received. However more than stipulated time has passed but I did not receive any refund. Again today on calling them, they said that payment has not been initiated yet - One of the biggest shock. Who is suppose to initiate the payment? Customer itself?

I won't let this go unless I get my money back. Infact LastestOne needs to be charged for harassing customers like this. All they are doing is hoarded customers money. I suspect their actions and will definitely highlight this.

Regards,
Poonam Kadge
LatestOne.com Customer Care's response, Jun 8, 2016
Verified Support

 Hi, Please share order id, our customer support will surely help on this. Please let us know your convenient time so that we can give you a call. Note: please do not share bank details / credit card details with anybody over the phone. Thank you

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 Hi, Please share order id, our customer support will surely help on this. Please let us know your convenient time so that we can give you a call. Note: please do not share bank details / credit card details with anybody over the phone. Thank you

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    LatestOne - Refund