Lenovo Complaints & Reviews

I didn't find my k3 note efficiently working. It's screen stops working sometimes. Ots battery backup sucks weather I am using it or not the battery gets drained. In starting i thought it is because i am not charging it properly, but when i charged it completely the problem remain the same. It gives heating problem too within minutes o[censored]se.And while playing games it starts lagging.

I Purchased lenovo vibek5 through AMAZON and it get delivered to me on[protected]
After one and half months the phone display is totally blank . I visited the authorized service center on[protected] .i submitted my handset to them on the same day
I had a word with the service center and. I am getting same response everyday "spare parts not delivered yet"
I am fed up now[protected].Its very depressing to get the same response
It is an humble request to Lenovo please initiate to refund or replace
details of job sheet:
no :SOIN[protected]
Product model:a6020a46
imei:[protected]
customer compalin code :C0019-poweron/off issues

I bought a Lenovo smartphone 2 months back, there were issues with the brightness of the screen; Initially I ignored it but on 18th Oct the Screen got blank.
I tried to contact the customer care no. from where I didn't got any satisfactory response. Somehow I found the service center and simultaneously I wrote to Mr.Gosh ( the All India head of Lenovo service team), he in turn directed the email to his team but I have still not got any revert from them. Moreover I have been calling to the service center team where I have given my phone for repairing, the only answer I get from them is that my phone will be repaired in another 2-3 days. I am being mentally harassed by the behavior of these people.
Please help.

I bought vibe k5 mobile 4 gb ram 32 gb memory online through flipkart on 5th oct, it was delivered to me on 7th oct. On 16th oct mic stopped working. I called customer care, they helped me to get factory restore but didnt work. I went to service center in delhi rohini, they took phone & said it will take 10-15 days because they don't have its part as its brand new model. Guys, please please don't buy lenovo phones in delhi as there are only 3 service centers moreover they don't have parts for repair brand new mobiles. I felt like i have been scammed spending 13000 inr still have no phone & new phone got mic problem.

I bought a lenovo phone (model :p1ma40) of the Vibe series in the month of February, 2016. After a few months the touch screen started malfunctioning. The lenovo service centre registered my service order on 05/10/2016. They havent replaced the screen even after 3 weeks. Service centre : Fortune service, Merryland square, Thiruthiyad road, Calicut.

Hi..i visited the lenovo centre to get it restored to factory settings. While handing over the laptop i as well was giving charger as well. And the guy refused to take it saying he has it already. An hour later calls me and says wants to re visit the showroom and to handover the carger and i forgot to give them the charger. When i refused rather than compensating for such inconvenience and lies i was asked to come and collect back my laptop. Such inconvenience..such lies..such bad attitude..highly disappointed.

On 19th October my phone got software issue, I visited Lenovo PCMC Service center (Sara Mobile Shope Pune), I waited for 9.30 AM to 2 PM but Sara Mobile Shope people unable to solve phone issue. They said it will take 4-7 days but i was having urgent work at my hometown (Dhule) so i took phone from them and submitted the phone to Dhule service center (Noble Sales And Service) but till 22 October issue not resolved. No one is responding proper not customer care nor dhule nor pune people. Dhule people stuck because Pune service center has not close the job card and in between both of this I am facing irritation.
I have contacted Services_ED they have also given reply and assigned one agent to solve my query. His email id Surendar M7 this guy called me on 20th October but after that he has also not looked the issue, i given continues email to him but no respond from him.

Now you all know smartphone is need and my all work has stopped.
Phone worth Rs 7000 but mental harassment worth Rs 25000.

Sara mobile shop Status No. SOIN[protected].
And IMEI # : [protected].

First of all I suggest I will never by an Lenovo Product specially in Mobile henceforth in my life and would not recommend it to any one . I purchased Lenovo K5 Vibe plus mobile in the month of July 16 all of sudden it stopped working and when I reached Local India customer support they said we have found water drop lets inside and the cost of repair is Rs 4200 and they denied to repair it at minimum cost neither they were ready to provide the proof of water marks inside the device when demanded by Customer . I have escalated this to Service ED and this smart guy looped in the fool from their internal customer support team, seems some offrole team member working on the direction from local Lonevo repair center and finally he denied, last mail from him
“Dear Nadim,

Greetings from Lenovo,
We apologize for the inconvenience that has caused to you.

We are not able to do anything as earlier updated to you that we confirmed with service center. Kindly fix it on chargeable basis.

Thank you for your kind cooperation and support,

Thanks & Regards,
Devendra Kumar
SmartPhone - Lencare India.
Email ID: [protected]@lenovo.com
Operation Timings: 9:30AM to 6:30PM (Business Days)
" To dispose E-waste, write to india.[protected]@simsmm.com"

. Finally I lost the faith and given my mobile for repair to Local vendor and he repaired it in just Rs 200 .. and its working perfectly since last 15 days approximately .. This is my grievances and I don't know how team will take this ahead ... “No to Lenovo Save Money” . This is my motto of Life . God bless .

My email address is mohd.[protected]@gmail.com

I have purchased lenovo laptop idea product and facing major issues. Once they approached me at made my keyboard replacement but then to I am facing the same issues called their customer service care several times then to they are not resolving my problems since last 10 days they are telling you will receive a call from our engineer then to I haven't received it now its high time i am not able to use my laptop.
Soo please do the needful for me.

I have purchase lenovo zuk z1 mobile on 6th June 16 after 10 Day problem was starting, Bettary persentage freezed them mobile swich of i give my mobile many time in Surendranagar _ Gujarat customer care more than 20 time, 01 time Rajkot customer care me bhi diya.
Surendragar care me software lagaya, main board change kiya, Bettary change kar dekha magar problem sole nahu huva. To ajj muje care walo ne bola k esme kuchh nahi ho sakta app ese hi use karo. To jab problem hi sole out nahi kar sakte aur warrenty me he to pic replace nahi kar sakte
[protected]@gmail.com

I have purchased this lenovo A7700 mobile on[protected] from vijay sales and paid full amount in cash. the same day i charged the phone and kept it back in the box, on[protected] i tried to on the phone it didnt start and even didnt show any action on charging, i called vijay sales and they told me to come next day since i was not well, now my phone is with them since[protected] and they are not giving me replacement. how can they do this after recieving full payment? i m without phone since[protected] and yet they are not sure what is wrong with the phone, pls help

I have given my mobile K5 note on 7th Sep'16 to HCL service center in Chennai, whom Lenovo authroised for servicing the mobile. Service is for Out of Warranty parts which they have agreed to replace the same in 10 days. But no one from Lenovo/HCL communicated about the delay in service till date. It is hardly 20days old mobile before it got damaged. Even i asked them to refund the amount still they haven't responded. Copy of the service notice is attached for your reference.

Dear lenovo,
I had problem in incoming call not displaying on screen, after resetting phone prob resolved but for some times only, i have visited to lenovo service center on 19.09.16 they again reset software but after 2 days problem came again. Than they have took my set again for replacing motherboard / display on 23.09.16. They have given time to return set within 10-15 days. But till date 19.10.16 i have not recv my set.. I am not happy at all with services after sales..

I purchased my Lenovo Ideapad 500 AMD A10 6th gen laptop (s/n- MP112JL0) this year on 11.01.16 .Soon after it began slowing down and hanged frequently. I visited (17.05.16) the lenovo service centre in kolkata and after preliminary checking they told the hard disk had crashed. A day later, after they had fixed the problem and i took my laptop back home, it didn't resume its smooth operation as usual. I was a little upset about that but began working on it. Months passed and new problems arised. Right now (October 2016) the battery doesn't last for more than 15-20 mins, excessive heating makes the laptop shut down suddenly in middle of important work which most of the time goes unsaved and the laptop has turned really slow.

Only 10months and so many problems.

Highly disappointed with Lenovo.
Never going for lenovo ever again and would highly suggest all of you reading this to give a thought before getting into such a situation.

Sreya Samanta
email id- [protected]@gmail.com

Service center issue no: soin[protected]

Service center:
Sara mobile shopee
Lenovo service centre, sai plaza building, 1st floor, sai chowk, above channel 5 shop, pune – 411017
Maharashtra
Email: saramobile. [protected]@gmail.com

Mobile was in (Out of warranty) good working condition but was charging very slowly these days, mobile was submitted on 1st oct 2016 to service center. After 18 days they have still not repaired my mobile. I have made multiple visits to service center but now they are saying the mobile is not starting.
I want my mobile back immediately. For how many days a customer has to wait for his mobile to get repair? I also see many other customers getting extremely unhappy with the service provided by this service center.

Dear lenovo,
I have got a lenovo k5 note on 08.08.2016 through Flipkart. The phone is under warranty. The phone is going blank screened with no reason.
This has been happening for the 5th time.
I have reached your service Centre in Chennai. Its is absolutely waste of time.
1st time visit to service centre they told me there is some lose contact.
2nd time - software problem
3rd time - software upgradation
4th time - board replacement
5th time - general service
Its is so upsetting to see such a reputed company to give such a worthless product.
I will appreciate if necessary steps are taken to resolve the issue.
Hope lenovo is customer based company.
Regards,
Giri
[protected]

Mera mobile gum ho gaya hai Maine 10 din pahele e-mail se all details bhej di hai but abhi tak koi mere mobile ke bare me pata nahi chala..

Please mere mobile ke bare me ku6 pata kijiye aur muje bataiye
Maine sab ku6 detail Lenovo care me bhej di hai jaise ki FIR copy Or Emi no.

Contact no :- [protected]
Email :- [protected]@gmail.com

I have lenovo e440 laptop do not charging in battery.
Some follow steps are i try it
1)battery remove after directly connect to charger in laptop
2) Already i have another same model laptop. So laptop battery are change to one laptop another laptop, but issue are not solved, same problem are came.
3)charger change to same model but not battery are charging.

i think so motherboard to battery connect the function are not working.you will call for me, i will talk and tell the issue details.

Laptop Serialnumber: PF-03GZ82
Model : lenovo e440
Phone : [protected](Manickam.D) alternate [protected](Ragavendran.G)
Address : Tvs srichakra, Factory.Vellaripatti.

Respected sir,
I am amit kar roy, residing in santiniketan, bolpur, birbhum district (Wb). I bought lenovo k3 note in 4th august 2016 at 19.02 pm invoice no-1170 from "premier the mobile store in bolpur with the price of rs 9400.00/-
But the within 1 month i noticed that the tower problem. I reported the problem to the mobile store. But they said it is a server problem of the sim company.
But last 15 days i again reported the same problem.
The shop owner of premier mr. Runu received the phone.
I am working as a faculty in allahabad bank rseti in bolpur.

I request you to please took the matter seriously to solve my problem.

Lenovo is a reputed company. Why customer is facing problem in the present networking world.
I need your kind help to solve my problem.
Amit kar roy
Mob-[protected]
[protected]@yahoo.in

I-I updated the software of my lenovo K3 note(IME [protected]) from a company authorised service centre in Palai town, Kottayam district, Kerala state. From then onwards my Reliance Jio sim card is not working. I contac reliance support desk and confirmed that there is nothing wrong with the connection. All apps were working properly. I understand that something went wrong with the phone.