Lenovo Complaints & Reviews

I bought kenobi k4 note online. After 6 months it started developing hardware problems. Proximity sensor, lower volume key not working. Power key fails occasionally. Gurgaon service center says liquid entered phone and demand ₹4800 for repair. Liquid entry claim is not correct. My phone is still under warranty (Purchased on 27.03.16). Give a solution. Service center is not at all customer friendly.

I purchased a lenovo a6000 plus phone through flipkart and have its bill. Last month i had issue with my phone. When i went to the service center with bill they asked for money even though i had warranty for phone. It was problem with phone's software so i could not be blamed for it. They did not do it for free and i had to pay for repair of phone.

Dear sir,

Ten days back i has been purchased one LENOVA K 5 NOTE model in on line unfortunately it has sim card try locked when i insert a sim card so i went lenova service point CEBROS CENTRE IN egmore service persons attend and get the mobile in out of warranty and they will charge Rs.400 because of my mistake i was wrongly insert the try that is O.K but the problem is they said your mobile mother board has been damaged so you have to change the mother board that cost will be around Rs.6500 after that i came back my home and i have tried another sim card it was working so that is not mother board problem that is sim card problem, we are believe and go for Authorized service center but they are doing like this.

I have purchased online one lenovo vibe K4 Note mobile handset from amazon of Rs.11999 on dtd 26.04.2016 bearing Invoice no .KA-BLR[protected]. But after three months it was not functioning. I approached Lenovo service center, Patna then he told that mother board is damage . After charging Rs. 2500/= he repaired the handset on dtd 01.09.2016 & gave warranty of one month.But even before one month again my mobile handset was not functioning. Again i approached Lenovo Service Center, Patna on dtd 21.09.2016 but he refused to repair again stating that its mother board is again damaged
My grievance is that how the mother board of my mobile handset defective within 3 months . It must be manufacturing defect.
So, either replace my mobile handset or refund the amount

As i brought a laptop from vijay sales on 7/8/16 and within a span of 1and half month the laptop has a problem with his display and theri customer support come in and change the led screen of laptop after changing he tell that their is a problem with motherboard not in led while changing led he broke the old one and due to that he has to replace it, which he has done, but my concern is there is lack of knowledge to lenovo customer support and also i want new replacement due to major parts get change within a span of 1and half months. And i got only 1 year warranty.

I had network issue in lenevo k3 note and approached autherised lenevo service centre for issue on 6 sept 2016 and handedover my smart phone. My phone is under warranty with imei no [protected]. But till date i did not get any call or intimation from service centre regarding the the repair.

Every time i call them i get the same answer "we will inform" but alas.
There is no response
Ervice certer name: satyam electronics, chitanya puri, dilsuk nagar, hyderabad
Cont no [protected] my copmplaint reference s. No a 359

Dear sir, mam
I have some problems in my lenovo vibe p1 mobile. Problems continue going on from last 40days 1-receiver speakers (Now ok)
2-hanging problem (After two time software update by service center but problem not short out)
3-mic charging problem (Mic change 30-09-16 but mic ok again charging problem)
In between 40 days i m going to rohtak service center 2-4 time but my problem not solved)

I purchased lenovo vibe s1 from online amazon (seller: cloudtail) store, unfortunately that mobile got an issue with the display, i was contacted to lenovo service centre suggested by lenovo customer care, which is mobi quest in kphp colony hyderabad city, it covers in warranty, i have submitted (25th aug 2016) there, they promised me it will repaired in 10 to 15 days max, but till date not provided eta, and they replied it was getting delay with delivery service centre, i am really frustrated with the lenovo service, they are not giving it back, almost 40 days till now, please help me in this issue, no body responded from service centre or lenovo company side. i have escalated to maximum contacts found in internet, no one given response. please do needful help. this is my contact number [protected]. my email id : [protected]@gmail.com.
Ervice centre address:
Mobi quest no, 14-24-1 p. no 1, mig-1, 1st floor, nyr chamber, kphb colony main road, kukatpally, hyderabad-500072
Telephone:[protected].
Manager: [protected] (ashok)
Reginal manager: [protected] (rammurthy)
Http://servicecentre.co/company/lenovo-mobile-service-centre-kukatpally-hyderaba...⇄
[protected]@gmail.com.
My complain job sheet number: soino[protected]

I was facing slow charging issue with my mobile(which was under warranty), so submitted it to lenovo service center on 27th of aug, on the same day got call saying its a case of liquid damage, so u will be charged 1200 as rearing cost.I gave my approval & waited for a week but didn't get any call so tried calling them after many attempts they picked the call (everyone visiting that service center facing the issue that service center guys hardly picks the call) & told me that we will let u know the status by evening EOD, but did't get any call, same thing happen for next 3 days...so finally i visited service center on 8th sep & I came to know that they have not even stared repairing it so i asked them to return it but instead of returning they stared repairing it & told me to wait for 30min, I waited for next 1hr but they were not done with it So they told them to visit next day...so i visited next day but I was shocked by knowing that they even dont know the repairing status, I was very angry so asked them to return ASAP...they returned it, while checking I came to know that now mobile was not even charging (which was earlier).
So i met with the manger & told him the entire case (Call response & damage)he told me to keep mobile for 2-3days n assured me that he will make sure to repair it or atleast try to bring it to earier condition...& took his mobile no..as Service center's no was of no use...
I called him on monday 12sep he told me that its not yet repaired plz come on Wednesday (I waited till 16th sep but didnt get any call from him either) so visited on 17th, the condition was same..mobile was damaged & no one was taking responsibility ...Finally they returned mobile in dead condition saying we are not responsible for any damage during repairing...
My mobile was in service center for more than 20days but got only 1 call that to on first day & returned my mobile in damaged condition.(It was literally mental harassment)...

side by side i decided to file a complaint against service center to Lenovo ...so shooted mail to '[protected]@lenovo.com" on 12th sep...
Got reply on 14th Saying..
"""Dear Manish,
Greetings from Lenovo.

Firstly, allow me to apologize on behalf of Lenovo and we deeply regret to learn the amount of inconvenience you had to go undergo.

Requesting you to kindly share the copy of your invoice and the service report so that we can further investigate on the issue faced."""
I sent him all document on 18th sep...
but dint get any response from them, I mailed him on 19th for acknowledgement ... there after I mailed him everyday (till today) for the action they are taking...but till date no response from them...

My only concern is their response...Which is literally mental harassment...
plz help me out.

I am a user of lenovo k4 note.
I trusted lenovo for its features and build quality but later i came to know the truth.
I paid 12500 for my phone but it does not even have volte feature.
after updating it the volte feature has gone.Generally update means new features but according to lenovo it means update will reduce the features o[censored]r phone.
I mailed them my issue but the response was none.
There was no response.
I request lenovo to introduce volte feature in lenovo k4 note.
Otherwise i will not recommend it to anyone.i will make them to buy mi phones instead.

Respected sir,
My name is teju yadav and am living in new delhi. I have bought a lenovo mobile phone lenovo vibe k4 note, imei-[protected] on 08 june 2016, and after 2 months the phone gets in problem of hand free jack not working by itself, so i have contacted the authorized service center of lenovo phone, technocare solutions pvt. Ltd. At upper ground floor f-11, janak palace, district center, new delhi-110058 and submitted my phone to the service center on 30 august 2016 (Job sheet attached), and till 03 october they are still making excuses for my phone, they are give me excuse every time when i am visited at service center. Already. So please consider about my problem and help me for getting the my phone or refundable amount of my phone. Thank you

The worst phone and company ever. By mistake my screen broke and these guys gave me an estimate of Rs33000 for a phone worth Rs 32000. When I had a talk to the customer care guy, he told me that your PCB will be changed, does the pcb cost more than a phone? And on to which, my phone was workinv fine before submitting and now it has even stopped working, because I have told them not to repair it.
Worst company

I have purchased lenovo k3 note mobile through e bay site (Flip kart) on 2 Oct 2015 and I am facing problem in mobile of network. I am also visited lenovo care center at Service Center:Mobile Gallery

Address:Shop No-3, Near Hotel Jantagar, Bus Station Road, Bhuj, Kutch-370001

Service Center Support Number:[protected]
Second time I am visited at above mentioned care centre and they told me mobile you leave here for resolve the problem. After 3 days I have received my mobile from care centre as above mentioned but they could not solve my problem and they harassed with my mobile . I am not satisfied with the care centre nor lenovo company
Pse change my mobile immediately
Warranty of mobile remaining 10 Days .
I have also enclosed 3 documents for action please

I have just purchased my new lenovo G50-45 notebook but there is many problem in my laptop.
serial no-PFOEXCOC
Problems :-
1) It work very slow as being recently purchased laptop.
2) Tried updating it but the same result.
3) Webpage do not appear in any web browser.
4) Irrelevant dialog box appear.

what I am looking for:-
1) Replacement
2) Repair
3) Refund

Some touch points on Right hand side are not working.
Message keys like back, p, l
After dialling a call then for extention call when press -point 3.it will not work
Theses points are less sensitive.
Customer care at Bharuch is not ready to attend and understand this problem.
My phone is under warranty.
How can I suggest to anybody for Lenovo.
Roopesh

Hi all, i have purchased this phone a month back from amazon india, it has promised a lot but :

Hanging issue,
Heating up during usage and charge.
No update on marshmallow as of now (Ota)
Many times it does malfunctions, like wise disappearing the icons at desktop, touch screen become non responsive, and finally worst is it would not even wake the screen sometime.

Request you to look into the issues, even every social media, groups, forums have mentioned these issues of zuk z1, so please fix these problems dear lenovo.

Thanks
Nagaraj mm

On 19.09.16 I gave my phone at authorized lenovo service centre Sahid nagar Bhubaneswar, at BMC bhawani mall, as it was getting hanged and also getting on and off repeatedly.
The personnel told that it will take 7 to 10 days and said its a battery problem and took Rs 200/- towards advance.

After 8 days when i went there they had not touched my phone and when asked about it they put a battery and said its done.

while starting my phone there it didn't started and they said its a software problem and updated the software. the problem was not solved and the manager said he will deliver tomorrow. Even though i lost all my data by software update.

Next day when i inquired he said it will take another day and like wise from monday to thursday he didnt deliver.
On thursday evening when i went there he said that its a motherboard problem and it will take another week to solve the problem.

when inquired the manager said that first my complain will be closed for battery and then another complain number will be created.

The gentlemen, who is the manager over there even humiliated me, by saying whether i know the meaning of "corporate" and whether i am aware of their operating procedures.

My humble submission..
Is there any protection available in this country to consumers from such business practices or not.

Hope i will get some help from you.

Debi Prasad Mishra
[protected]

I had purchased this phone 3 months back. It was working well but all of sudden poor network coverage/No network issue came. I had given phone to service center and they replaced android software. But still issue exist. I again given phone to service center and this time they found a small dent at lower left body of the phone so out of warranty. I paid them 1000/- and they told that they have replaced IC. But still problem is coming. I mailed to "Write to Sudipto Ghosh (India Services Executive Director) at [protected]@lenovo.com" but no response from them as well.

I am mentally harassed after purchasing of this phone.

If anyone can help me...let know

Had received an OTA update on the 2nd week of september 2016, the update was successful without any problem. On the very next day the display went off while answering a call, the call was disconnected and phone started heating up all of a sudden, power button was not helping hence i was forced to remove the battery, tried taking it to the service centre, they tried reinstalling the software but failed, said the motherboard needs to be replaced and will cost me Rs.6100 including service charge as i was out of warranty a month ago, well i bought the phone for Rs.6000 and have to pay more than that to get the board replaced. Now when i power up the device the Lenovo logo screen is flickering after that the display goes off, can also hear the music after complete boot up.

The phone had no issues till the update, well the company is responsible for the the failure should not have provided update that was not stable, and they are taking advantage of it by looting customers whose warranty is out. I met many customers with similar issues after update. Lenovo after sale service has let me down.

Those who are thinking of buying this or any other lenovo phone, its not just a6000 owners thats suffering.

Do not buy lenovo phones !

Please get back to me asap i submitted my laptop and they are not getting it done on givien time by them it has been 3 days they are like your part is on the way my first day experience on 27th sep 2016 ma'am your part is on the way it'll come today
if not in the morning in the evening for sure and when i visited the store they told next day morning i again visited on 28th morning they told abi tak nai aaya ma'am ( we have not received your part yet)
again visited in the evening same reason we have not received it yet again visited today morning that is 29th sep 2016
and same answer again that wait for the second half