Lenovo Complaints & Reviews

I have purchased a Lenovo smartphone Model No.-Vibe P1m from flipkart, after using 1 month it has operating system issue.Then I went to the nearest Lenovo smartphone servicing centre named as Global IT Net.They just said me the phone has operating system issue and it only can be repaired by cash(though I show them my cash memo and warranty card).They asked me to pay 250/- for the servicing.I agreed.But now it's 6 days over, I visited 4-5 times, still they did not repair my phone and they don't want to return back my phone, they are saying that if I take back my phone I have to pay them 150/- without any reason.Plz help me.

Hi Sir/Madam,

I have bought Lenovo laptop under BTC offer in 27 July 2016 . I have successfully registered for BTC offer and made p[ayment of 1499 rupees for 2 years extended warranty and 2 yr ADP warranty and 1 TB lenovo hard disk on 29th july.

After lenovo BTC mailed me that they will dispatch my goodies within 21 days after payment received. they provided me extended warranty certificate but I still not received 1 TB lenovo Hard disk.

Now they are not receving any calls and also not replying to any mails send to [protected]@lenovopromo.net
i have tried calling 100 times on [protected] and[protected]
btc offer reg. no . - BTC29588

Hi sir/madam,

I have bought lenovo laptop under btc offer in july 2015. i have successfully registered for btc offer and made p[ayment of 1998 rupees for 3 years extended warranty and 1 tb lenovo hard disk.

After lenovo btc mailed me that they will dispatch my both goodies with 21 days after payment received. they provided me exctended warranty certificate but i still not received 1 tb lenovo hard disk.

Now they are not receving any calls and also not replying to any mails send to [protected]@lenovopromo.net

I have paid payment in time so i must get 1 tb hard disk as per their rules and regulation.

My btc ticket number is := btc38882

Regards,
Tushar

Hi,
When i bought this phone, it was working nice. After using 2 months, it is giving lots of problem.
- Many time Automatically getting switch off while calling (it showing cynogen reboot)
- Hanging issue
Phone bought by online my mobile no [protected]

How to slove this issue. Pls answer sent to my email I'd is l.[protected]@gmail.com
Pls sent how to correct this issue

I, A.BRIHATI of Vijayawada, PH;[protected]. purchased a Lenovo laptop of series no; B50-80, baring no; laptop Lenovo LMIN 13/4/1 TB./DOS- SMP13K6VK WITH INVOICE NO;22472 Dtd 10.09.2016 for Rs 29000 on date 10.9.2016 from Sweta computer park, D.no;40-5-19/9B, Opp;Siddhardha Arts college, Moghalrajpuram, Vijayawada, 520010. I have charged it for 100% and checked for battery and piece performance. I found that battery is draining out approximately...

Dear team,
I have purchase a mobile of lenovo a 7000 dated - 16th of oct-15. Now my phone create a problem in ear phone. I have gone your service center at sanjay place agra. He says that your warranty laps due to screen damage & water problem. But my phone is ok only problem is in ear phone. So request you to please look in to this & resolve the issue. My hand set detail are below mentioned. Contact person of service center mr manoj mob - [protected]
Iemi no-[protected]

Dear Sir, I purchased my laptop from Lenovo with great hopes and quality. but from the day of purchase i am facing problem in product. first I complaint at chromo store from where i purchased, they suggested me to update driver, i updated driver but no solution, then the referred me to lenovo call center where they had communicated to me but still there was no solution after that they referred me local service center, they took my laptop for identification of problem, finally they identified problem, but they are denying for services. and became very rude. what should I do, I am Doctor and scientist. my work is hampered also it is causing mental torture to me since last 6 month.

I bought a phone from e-bay online, after receiving this phone, i got problem in phone .ilogged complaint to ebay but no response given by them.i need exchange or refund of same.please check and respond asap to close the conccern
Claim ID: 2205805
PaisaPay ID: [protected]
Item number:[protected]
Seller ID: einspire
Date claim opened:[protected]

Dear Team,

My Name is Subho Roy, I live at Krishnagar Nadia, 24PGS (N). On[protected] I submitted my Mobile (A6000_16G / IMEI No [protected]) to Air Voice, 374 Belilious Road Near Howrah Maidan, Pin-711101.

Now 12 days gone my mobile yet not ready till date, even I try to call on this no.[protected] no body is pickup my phone. This is my only one set and I facing the so many problems without my hand set.

I requesting you to please resolve the problem on an urgent basis.

Thanking you
Yours sincerely,

Subho Roy
[protected] / [protected]

My Mobile Set Description mention below:
A6000_16G
Job No.: 09130003
Complain Code: C0012

Name: kailash va
Mob no. [protected]
Alt mob no. [protected]
City: mysore
Imei no. [protected]
Model: lenovo vibe k4 note

Dear sir/madam

On 11th on may i have puchased lenovo k4 note on amazon.in for sum of 12k. Phone was till day before yesterday. Suddenly phone started restarting and erased all of my data and erased all imei no. I am not use any sim on my phone every time it started showing invalid imei and wifi is not working. Still again and again every half and hour phone gets restarted. Regarding this issue i called up to lenovo customer care they suggested me to visit service. Has they said i visited service and said my issue. But now they are saying that they will try for android update which they will charge 300/-. If its not possible they need to change motherboard and i need to pay 80% amount of my phone for that. My question is why should i have to pay amount if my phone is on under warranty. The issue which occur its not my problem its lenovo fault. Please i am kindly requesting you to repair my phone under warranty or replace my phone to new phone or return my 85% of my amount. If its not possible non above this i am going to know consumer court to complaint against you...

Hoping for positive answer

Thank you

Sir as i am a user of lenovo smartphone model zuk z1.
Imei : [protected]
complaint no: soin[protected].
Service centre has promised to repair my mobile in 7 days but now it is 20 days and no promise of repairing the phone or when it will be done.
So plz kindly look into these matter as i purchased this model bcoz of company reputation and brand value.
But after sale service is very bad.

On 16 Jan 2016 I have purchased above product online through amazon but since its activation it does not work properly.Now it has gone out of order.This product is within warranty claim as such I request you to either replace it or inform me service centre in Nashik (Maharastra) from where I can get it repaired.I have paid cost of ₹ 1225 for this product but not satisfied with its use.

Start Date of Incident : March-12th 2016
Briefly about the issues faced.
1) Camera defect
2) Key board manufacturing defect
3) Adapter issues
4) Worst service
5) Worst service in customer care center
6) Mother board issue
7)Damage on the laptop( This one i am not sure from which end it was happened, but today got confirmed what ever i have raised a complaint it was the damage from their end.
8)Irresponsible answers from Engineers and false information provided.

As an employee it is mandatory for me to work personally, and i would like to start business and contacted with different clients, motivated people for development work.
because of this laptop faced loss of total business, time, health, got in proper services, they hided complete information, completely false statements provided by Lenovo engineer.

Because of their negligence support i lost my confidence and lost business opportunity, and they damaged my laptop with negligence, and irresponsible support make me cry and they made me in panic state.

I am looking for justice more than the physical damage what they have done, they mentally tortured me like any thing.

Even i have submitted all my evidences to the Lenovo south India head(harsha vardan), even they are saying sorry for the issues happen and they are accepting miss from their end. Kindly do the needful regarding same.

And it should not happen to any other in future.
Even because of my innocence, i have done a mistake and only they are saying that you only accepted it. i am ready to prove their negligence support.

kindly do the needful, regarding this.

I am unable to add the records here because these are audio files, and i can submit all the evidences.

Thanks and Best regards,
Chaitanya.

Hi All,

I am writing this complaint after experiencing the lenovo support which is too bad and frustrating for Laptop ThinkPad E450. They have given 3 years onsite support warranty but they don't know how to contact customers, don't understand critical issues and how to deliver solution in given ETA.

They are working unprofessionally. I have spent two weeks to deliver my laptop info and they are not able to assign any single engineer to provide onsite support yet.

They are not giving direct support, taking services of Wipro. If you know Wipro then you will be definitely aware about there services too.

Don't go for Lenovo Laptops ever.

Thanks

I have raised the complain regards to system is very slow and provide the relevant log and details to respective engineer and call center team in the 1st week of August 2016 .

After doing multiple followup they are routing me to HCL support and Wipro support team and showing attitude and not proving the service

I called call center team more that 50 times and drop an email to respective team more that 20 time and received unnecessary call from all their vendor.

I have purchased Lenovo model is G50-45 on 4th May'16 and this is the 1st complaint and that also not fixed

1. Query:1) i took a phone not even a month ago and its buttons stop working after 10 min of continuous use,
2) application got closed in the middle and return us to home page.
3) phone got hang
4) sometimes no voice comes in you tube then i have to restart the phone.
2. Imei no. / serial no. Hb0mwcsm
3. Complete name : lipi jain
4. City: kota
5. Postal code : 324009
6. Contact no.:[protected]
7. Alternate contact no. : [protected]

I have visited lenevo service centre is jaipur, first time on 25th august. They are not able to solve my problem. They keep saying that issue is resolved but i am still facing the issue and right now also phone with them. I have visited service centre thrice & they dnt test the problem before giving. I am fed up of all this.

This service center is very unprofessional.I m giving my phone to them for repairing it has some touch and software problem they said it need to replace the motherboard I said it fine I gave it almost 12 days before they said to pick your phone after 1 week when I arrive there they said part was not available come after 1 week what's that we are free over here we don't have work and specially the environment was so crowdy there were no systematic way to deal with the customer.now I m trying to call them also the call was not connecting. same thing happen to my uncle too.I just want they change their environment be in some professional or else u shut down this service center because they don't provide any service to us but trouble us badly

Lenovo zuk z1 (Space grey), b01ddp7us8, purchase made on amazon.in on 19.05.2016 vide order id[protected], imei [protected]/[protected]
With vat/tin number[protected] for rs.13498/- (Sbi net banking)
Complaint: the mobile suddenly shutting down and again re-staring. And also become heat within few second while in use. Please do needful.

From:- k ssesharao, inspector posts, bobbili, dist. Vizianagaram, andhrapradesh. Ph.[protected].

Ear Sir/Madam

I purchased my Lenovo Vibe S1 mobile phone on 10th May'16. Till Aug 2nd week, it was working perfectly OK but after that suddenly the phone was dead i.e not switching ON. I went to your service center at Sahara Mall, MG Road Gurgaon. They repaired the phone by replacing display unit & delivered the phone after almost 7 days. Since then the the battery started draining very fast and I had to carry power bank all the time & by the 3rd week of Sep, my mobile started getting switching off automatically even with 60-70% of the battery.

The full charged battery used to last only 1.5 to 2 hrs. Again I went to your same service center on 19th Sep'16, they again took 2 days to repair the phone & delivered to me on 21st Sep'16 citing that the software has been updated. Just after taking the delivery, when I went outside the service center & switched ON the phone it again started switching OFF again & again. Again I went to Service center & complaint regarding the same. Again the phone was deposited in service center for further 3 days.

This is really frustrating & I am really disappointed with the product as well as the service of Lenovo.

This is the worst phone which I have owned in last 15 year & the service experience is also unimaginably unsatisfactory.

Respected sir
I am ramesh chodipilli, (phone no :[protected])
Invoice no: f0cxbrji7-413
Invoice date :[protected],
Order id : [protected],
Cst no : [protected]
Order date :[protected]
Soled by : cyber space a-12 near old passport office, jayanti market, m. i. road jaipure
Online : flipkart
Cost of product :rs 35294 (including all taxs)
Billing addres : national institute of securities markets, nism bhavan, plot no :82, sector 17, vashi navi mumbai
Near vashi railway station,
Navi mumbai-400705 in-mh
Lenovo g g50-80corei3 laptop (imei/srno: [[pf0gj3fd]]

I ordered it from flip-kart
Product quality is worst
I created return request, it has defect in it at the time of deliver. i raised problem to flip-kart but has not resolved problem, even the lenovo company has not resolved the problem of it, i have raised the problem on next couple of day of the deliver of the product and wait till 30 to 40 day they are not going to solve the problem, yesterday around 1:30 they said they are not going solve the problem of the product
I have calles their customer care more than 1 times, they have supported to escalate this upto their level. but outcome there is no resolution yet today. almost more than 1 an half month over.
I have only one way to raised the complaints because i paid 35000 rs to laptop and they gave me defect product to me now they are saying that it is your problem
Defects : battery is not fitting properly, keyboard panel is not in good condition and edges of screen has a problem