Lenovo Complaints & Reviews

I p. Murali krishna my mobile touch doesn't working perfectly i take my mobile to lenovo service center which is located at visakhapatnam at seven hills road upstairs of sangeetha mobiles the person who is working at center was talking rubbish language and vurgal language he is showing his personal ego on members who are coming to service center for complaints... On those members also he is also talking in that way he is not giving minimum respect to the costumers generally those people and i also have an angry on that worker all are suffering from him so please understand my problem and others problem kindly i requested you to give an counselling to the person who is working at lenovo service center

Hi lenovo team,

Please find attached the below details:

Model no: lenovo a5000

​date of purchase : ​09.01.2016.

Rma no: soin[protected]

Customer name: m. Aananth.

Contact no:[protected]

Service center:multiple power systems

Symptom: auto power on/off (While inserting a sim card the device automatically restarts, they reflashed rom image still the problem remains same-repeated issue)

We visit the service center at coimbatore regarding the issue, they told us that they cant able to provide warranty for the device.

They informed us that they cant able to provide warranty for this device because as per their their data available in the website they told me that they cant able to provide warranty for this device.

First of all they provided us the normal manual jobsheet on 30.11.2016.

After i insist them they provided me a computer generated job sheet.

The device is still in service center.

Yesterday when i visit the service center for an update about my device, center incharge mr. Sivanantham told me in a rude manner that "cant you able to think like a human, i cant able to provide warranty for the device, you can do whatever you can" and used some un-parliamentary words which i didn't want to mention in this mail.

He treated a customer worse than a street dog, even when the device is in warranty

I have attached the scanned copy of

manual job sheet

invoice for date of purchase

device back side imei details.

computer generated job sheet with rma no.

—

I contacted with the service center. They said that the warranty has rejected. And they will not provide any service. I have lost money with this problem. So i kindly request u to consider the problem with phone and i hope the problem will solve you as soon as possible.
Date purchased on 22/07/201.

Contact date with the servce cente:15/12/2016

Yours faithfully

Hi i visit the south x service center new delhi my lenovo k 4 note mic not working they said it will take around 7. To 10 days i said it's just a small part what kind warranty you are giving if customers not happy wid your service just a small part.
Can't understand how you people worked.
My contact details [protected].[protected]
Lenovo k4 note mic problem

Laptop serial no:- pfolkr60, i bought a new laptop on dated 3.11.2016,
And apply for additional warranty and bt-500 speaker in 1299/- rs,

I had paid the amount but still i didn't get my speakers yet, it almost 45 day have gone,

I am very tired about to call them and mail them, but all in vain,
O i complaint to you regarding this,

Please solve my problem

I purchases lenova k3 note in march 2016. I am surprised to observe that the battery back up is not lasting even for 5 hours without internet, if internet is on the back up is only for 2 hours. This may be unique with my device or else.
I am giving all the specifications
Lenova k3 note
Details:
K50a40
Android
Build no. K50a40_s121_150813_row

Kindly help me out of this problem.
Y/f
Venkatasai, [protected]

I bought my mobile lenovo vibe p1m june 2016 via flipkart . accidentally my mobile slide my hands and damage small in side corner. my handset in 1 year warranty. So please help me and give a ans my phone warranty or not .i want to repair my mobile handset because my mobile speakers are not working properly. I listen all phone call but who call me dont listene me .hanging so much and not work properly and so many problem are found in my handset please solve my problem and give a sufficient answer to me thanku .

Lenovo a6010 heandset auto restart without any touch 20 times and more times in day and es specially at evening more time restart. We went to service center three time in three different week but problem is running. And not satisfied answer.
Mobile under warranty period (Purchased on may 2016).
Yet no solution so pls my humble request replace for the same with new one.

My email [protected]@gmail.com my mobile no. [protected] the service is soo bad i cant say any thing. My phone is in service center since 25 days and never call n say any thing.. I am wating still now what can i do. I[censored]r not able to make then give my money back. Then i can able to buy better service provider brand... Not lenovo.. Not because of phone bcoz of service center is so bad that they even not know how much day it should take to make a phone... So bad response that i never buy a product of lenovo in life..

I have brought lenovo all in one dextop..
After 1 week of purches, my monitor get white screen. I have called at service center.. the service person came and open my dextop and without doing amythng he gone away. He left all dessemble part are as it is. Very baad service.. ryt nw i cant start my dextop even i cant pack that dextop . When i again call to service station .. he dont dng anytng.. i frusted from last 3 moths by caling lenovo service station.

Vipul chhajed
[protected]

मैंने दिनांक 25/01/2016 को सुर संसार इलेक्ट्रोनिक्स (कोटा )से Lenovo S60-A G.Grey(Invoice No-19774 & IMEI No-[protected]) ख़रीदा था प्रारंभ में तो आपके मोबाइल कि सेवा सही थी लेकिन कुछ समय बाद उसमे समस्या प्रारंभ हो गई और दिनांक 30/11/2016 को मैंने Tuch संबधित समस्या के कारण मैंने कोटा स्थित सर्विस सेंटर (SUPREME ELECTRONICS 349, SHOPPING CENTRE KOTA) में मोबाइल सर्विस के लिए दिया तो मुझे कहा गया कि मेरा मोबाइल एक सप्ताह में सही हो जायेगा किन्तु जब एक सप्ताह बाद मैंने सर्विस सेंटर पर पुनः सम्पर्ककिया तो पहले तो उन्हें मेरा मोबाइल मिला नही फिर जब अगले दिन मैंने उनसे दुबारा संपर्क किया तो उन्होंने मुझे फिर से एक सप्ताह का समय दिया |इस सब बाद जब मैंने आज पुनः सर्विस सेंटर से संपर्क किया तो उनहोंने मुझे पुनः 10 दिन का समय दिया गया |
महोदय इस सब घटना के कारण में बहुत ही तनावग्रस्त और अपमानित महसूस कर रहा हूँ l श्री मान से निवेदन है कि मेरी समस्या का अतिशीघ्र निवारण करने कि कृपा करें |

भवदीय
लोकेश कुमार
मो.न.-[protected]
म.न.- 677 बालाजी नगर कोटा

Dear Sir,
My self Amal Kumar Jana,
I purchase a mobile Lenovo vibe K-5 plus 3GB on dated 28/8/16 through
flipcart. Today I faced a problem that mobile is not working. It screen wad
dead. I inform to Lenovo Customer care but not solved my problem. In this
condition, please help me to solve my problem. Invoice
no#BLR_WFLD[protected]. After that on 24th Oct'16 I visited a
Lenovo
service centre Shakarpur, Luxminagar, Delhi, near of ICICI bank building
first floor. They checked my mobile and they informed me that they will
change display screen but after one day they informed me that the mobile is
not working for battery problem. But as on today, my problem is solving
from this service centre and their contact no-[protected].

I have received my mobile on 28th Oct'16 and checked that battery is not
charging at all at home. Now I faced the same problem again
that the mobile
is not working. I checked that battery of this mobile is not working. Please
resolve my problem as soon as possible.
Again I sent my
mobile on 3rd Nov'16 at Shakarpur service centre to solve my mobile problem.
But as on today I have not received any positive response from this service
centre. I think that battery of this mobile is not working. I called again
and again on mobile-[protected] and another telephone-[protected] to know the
status. Now I am very unhappy about your
smart phone service and I am going
to consumer court to solve this mobile service issue if you are not taking proper action to solve my issues.

With regards
Amal Kumar Jana

[protected]

Hi,

There is one complaint is pending in Lenovo service center banglore for my lenovo vibe k5 Gold screen replacement.
I have visited lots of time to center and they always gives me that part is not aviable and give me different-2 dates.

This is not fair, they should do it with faithfully and repair is with in limited time period.

Contact no [protected]\\\
Regards
Manoj

I've been using this ideapad laptop since 2013 and since then every time and again I had to visit the service center for repairs in both hardware and software.
The basic problem everytime was screen flickering, mother board failure, etc.
But the product failed severely 6 months back when its hard disk got crashed and I lost my entire data. The company guys didn't provide me with the back up nor they gave me permission to retrieve my data from other sources saying that if you open the hard drive the warranty will not sustain. So I had to buy a new hard disk and bare its cost. After that issue, still the screen flickering problem pertains and I again had to take it back to the service centre. I gave my laptop for service on 7th of november, 2016 at Sysnet Global Services Ltd. Surat which is company's authorized service center and according to their analysis my system required a new processor and screen. After communicating with the services head, Mr. Sudipto Ghosh,
I got to know that the part isn't available in India and all the other reasons as such and asked me to wait till the part is arranged at the earliest without giving me a time frame even after asking them so many times. I even mentioned that if you fail to tell me when will i get my part and laptop back, I'll complain to the consumer court and still they were negligent. After 20 days of waiting, I get a call from service center that the part has arrived but due to another system failure, mother board has to be changed which will take 2 days to arrive. But according to service case id : [protected] the part is again not available in india and the company still gives me the same reason that it is being arranged at the earliest and till date I haven't got any reply from their end regarding the arrival of my laptop part. I have been deeply harassed because of this as I'm a college student and My work has been lost because of the system that LENOVO company provided me. Its been over a month and my laptop is still with the service center and I don't know when i'll get it back. So I'm writing to you about the harassment I've been facing and seek compensation for the same. These are the case ID's that were assigned to the system in last one month : [protected], [protected]. I am also attaching my conversations with the company heads during last month for your reference.

I have buyed an lenovo vibe shot in july but the phone has stopped working from yesterday so i went to the nearest service centre foe repairing problem they tol us we will give tommorow means today but today they refused to return back the phone.theu said we have not repaired tll now so we will give next day.and they are just playing with us.your service is very bad. the incident occured yesterday only.and the desirable resolution i want is that you should take the phone return back and refund the money because the product is in gurantee period.

My newly purchased Lenevo vibe K5 note is not supporting GIO 4G sim not even supporting 2G sim, also unable to use internet. Please arrange either Gio 4G sim connectivity or replace my product. Since I unable to use the handset till date.
Order Dt. : 27.11.16
Received Dt. : 30.11.16
Purchased through Flipkart
Order No. : OD[protected]
Register M.No. : [protected]

I have facing problem of my lenovo device
I did complaint of this problem at customer service centre...
They order to me that contact our service centre so i gone there at Z+ mobile(Bharuch) but they only update my device and give me back but what is this my battery performance are bad then before service so i contact again..
But they are denied my complaint...
Really #UNSATISFIED service

I have purchased Lenovo k5 note date 25 September 2016 but 2 months I am phone using automatic phone permanently switch off then I am go to service center I have note down problem fill up customer care form my problem is mobile hang, battery back up problem, android problem, , but service center not my problem properly Lenovo service is very bad at that time my battery backup problem and many time my mobile automatically hang
My mobile no is [protected]
Email id [protected]@gmail.com

The worst service i ever seen is of lenovo..what a rubbish phonea n service centre they r having..i buyed K5 vibe note 6th october n realised that this phone is rubbish..on the second day of delivery of this phone i started facing problem..
1) screen blackout, no button works at that time, after 15 minutes it get restarted by pressing power button continiously
2)overlaying display, when i open menu then the app which was in homepage also displayed by over lapping the menu options
3)many apps are not supported and display popup " ANDROID IS NOT RESPONDING "
By facing this prblem i took the mobile to lenovo service centre situated in BHUBANESHWAR.
They accepted my phone and promissed me that it will bw repaired, 2dats after submitting the phone the aervice centre called me and told that my phone is repaired..though i went to takeback my phone but when started uaing it just to insure that it is repaired...the diaplay and not reapondung problem exist..
After that they tookback the phone to repair and call once again after 5 day..then also i visited..but the problem exist..
They call me 5times in 1 month i went also but they were not able to repair..n told me by saying that " SIR, THIS PROBLEM CAN NOT BE REPAIRED..WE TALKED TO LENOVO COMPANY..AND SAID THAT IT WILL EXIST TILL LAST "
see this is REAL lenovo service..rubbish company
Listen LENOVO just replace or rwplace my phone..if i would not get any solution till 15 th january..aurely i would go to CONSUMER FORUM

I purchased the product Lenovo vibe k5 note, smart phone through online Flipkart. delivered to my address on 2 oct 2016. the new smart phone hardly used for two months stopped charging and the screen switched off. i took up the matter with flipkart but their representative told me to take up the case with Lenovo company. i went to lenovo service centre and deposited the phone on 29 nov 16. however till today nothing have been done to rectify the problems and they have been making an excuse that the spare items are not available with them and it is in transit. its been already 9 day. The new smart phone cost me Rs 13500.
Order Details-
Order ID: OD[protected] Item)
Order Date: 27 September, 2016 10: 27 PM
Amount Paid:
Rs. 13499 through Cash on delivery
Product Details-
Lenovo Vibe K5 Note (Gold, 32 GB)
Color: Gold Qty: 1
Seller: SuperComNet

item delivered on
Sun, 2nd Oct 08:31 am

Everytime i have to call up the service centre but to no avail. its causing me lots of inconvineces. please help me.