Life Insurance Corporation of India [LIC] Complaints & Reviews

Rnewal premium paid on 29.04.2017 but not received renewal premium paid receipt. My policy no is[protected]. Renewal premium paid receipt not send my email. My email is [protected]@gmail.com. Please send renewal primum paid receipt in my email id. I renewal premium paid on 29.04.2017 through axis bank. Payment id 1uti[protected] and lic order no[protected].

I had paid lic premiun today dated 01.05.2017 time 12.19 pm, same time amount had been deducted from my account, for that payment id is:iici[protected] and lic order no is :01471333, amount i paid through net banking is rs.39148, amount had been deducted but inlast i received mesh invalid authentication credentials or authorisation failure. Please do sort out the same and do the needful.

I had taken LIC Home loan ([protected]). and experienced such a bad service and worst response from LIC HFL. They didn't reply to any complaint and pick the phone calls.
1. Whenever they increase the interest rate, they will never intimate us. In the same all private/government banks are intimating.
2. I have submitted my re-write form along with afadivit and check of 1150 rupees to Patna branch. After two month I came to know they have canceled my form . As I need to submit the form same location where i took the loan(Noida).
3. They are not bother to send a mail to intimates this and when I asked about my check and afadivit they told me that chack would be canceled .
4. LICHFL employees don't have character to work, they are busy with chit chat with neighbours, Lunch and ghutka . They don't have value for customers time.
5. All the mails or calls you do they are not bother to reply, They are not providing any receipt.. ... God know how they work.

Kind Regards
Amit Kr MIshra

I had written to your office on indifferent attitude of LIC branch and controlling offices on issue of maturity payment to policy holder. LIC without reading contents of my letter, simply wrote a few lines to me in formality and you closed the complaint lodged with you. There is no use of writing such letter and closure of the case. It is a simple formality . I expect something extraordinary positive from your office which will not only help me but prove to be a boon for all police holders.

Please refer my complaint registered with you a few days ago and take up the matter once again in true spirit. There are some issues which needs drastic change in rules as well as that in attitude of LIC staff.

Highly paid agents of LIC work devotedly at the time of getting new business because they get considerably high amount of commission on premium amount LIC receives. But process of payment on maturiry or on surrender of policy at premature stage is completely left on the mercy of inefficient, unwilled, recalcitrant and indifferent staff.

I bring this matter once again to your attention and hope you will verify the facts and arrange for final payment to me without insisting for visit to issuing Branch. Here it is important to state that when policyholder can deposit premium online by registering all details on LIC portal for so many years without any objection from LIC, why final payment cannot be given online.

Further LIC management should be advised to

A. allow policy holder to apply for payment at place where he lives at the time of maturity.

B. Copy of Necessary annextures and option letter should be made available to policy holder well in advance.

C. Agent or LIC staff should be entrusted the duty to help policy holder in getting payment at their locations as they do at the time of selling a policy.

D. Ever branch must have one or more counter to help policy holders with soft words and due respect which they extend at the time of selling a policy.

E. In the month of March and April when there is big crowd in their branches, number of staff or agent in adequate number should be made available to help policy holders.

F. It is the time that government forms a team of officers to assess and ascertain the standard of services they extend.

G. It should be looked into what market share of LIC us falling year after year and more specifically what LIC is going to do or doing on unclaimed policies and matured policies for convenience of policy holders. Here it is important to say that after 20 or 30 years, great change takes place in physical appearance, signature, location and other inputs of policy holders.

H When banks can allow payment at any branch using CBS tools, why LIC continues to stick to traditional methods for release of payment. And if they cannot serve policy holder to a place other than at issuing Branch, then they should not be permitted to sell a policy to a public servant whole service are subject to transfers. They should be allowed to sell policy to local residents in the command area of branch, say in area of two to five KM radius of branch.

I. Lastly why LIC staff at their branches and particularly in administrative offices are not client friendly?

LIC staff and specially officers who are assigned the duty related yo payment and servicing of various policies should be trained how to serve their clients. As of now, these officers listen to only their agents who give them financial benefits. You may send any person to any branch of LIC to know the ground reality.

I hope you will look into it and arrange for full and final payment of said LI policy not only to me only but make required changes in LIC rules and act to ensure hassle free payment to policy holders.

If LIC does not change in attitude, it will fail as PSU banks are failing slowly, gradually and consistently. LIC is gradually growing weakness due to politically motivated or biased investments .

Achieving target by sacrificing huge amount in form of commission is easy but to earn respectable position in the market is entirely different.

PSU banks became sick only because government of the past during last three decades gave more value to quantity of business than quality of business and this is why they are critically sick now compared to private banks. Infusion of fresh capital by government year after year to ensure survival of PSU banks has become a fashion for eacg government.

Until drastic changes take place from grass root level, periodical surgical operations cannot cure the cancer of LIC or that of PSU banks.

Yours

Danendra

I am reproducing my letters sent in the past

Policy no is

POLICY NO.[protected]

Here I would like to state that I bought the said policy in the year 2004 on motivational logics in favour of policy given by an LIC agent Govind Mishra during my posting at Shaktinagar branch in Sonebhadra district in UP. This policy matures on 28.03.2017 and it is said that it is pension policy under which policy holder can either opt for encashed on maturity or opt for periodical pension.Since my services was subject to transfers, It was told to me that policy can be serviced online from anywhere in the country. I therefore bought the policy and I used to remit premium amount every year online irrespective of my new place of posting. After 13 years police is to mature on 28.03.2017

I wrote nine month ago( 23.05.2016} to LIC shaktinagar to transfer policy documents to Giridih office, but no response came. After much follow up they said that transfer request is accepted only one year before maturity date ( copy of their email of May 2016 is in my record.).

Terms of the policy says that policy holder can demand transfer of policy record at least six month before maturity date. Obviously officer who respinded my letter did not take efoort to know the rule incorporated in police bond .

During last 13 years the said agent left services to LIC and I after facing so many transfers got retired from services and settled at my home town .

I wrote to LIC to surrender the policy at Giridih or Gurgaon office for final payment. I wrote to Zonal office Lucknow and Varanasi too.

Officer from Lucknow office refused to accede to my request and advised to send policy papers with necessary annexture, declaration and ID proofs to issuing office at Shaktinagar either in person for by post. When I talked to them on phone, response was humiliating and disheartening. Mobile number of two officers are with me.

LIC has not sent any information to me during last 13 years, did not send copy of annexture and did not inform list of documents required for payment. Then how policy holder can submit the required documents and option letters.

I approached Giridih branch of LIC but unfortunately none of staff entertained my request. They simply ignored me.

Lastly I with the help of a local friend asked to two staff for copy of annexture, option letter and discharge vouchers etc which are needed for final payment. He informed that the policy is now outdated and they do not have specimen copy of required papers and advised me to go to Shaktinagar Branch.

They further added that none of LIC staff will give you time in the month of March for processing of maturity value or surrender value and after maturity date you cannot ask for full payment and only pension is to be paid to me and that too if I furnish required option letter and other papers. Policy bond does not mention this fact and therefore my demand for full and final payment is justified and their (LIC) denial is arbitrary and whimsical.

Obviously I could not get payment despite all efforts and I will be forced to opt for pension if I visit LIC shaktinagar preferably in the month of May when work of closing is over. Here i would like to add that for medicsl treatment I want full and final payment of policy and not pension as insisted by LIS staff.

It is crystal clear after reading aforesaid story that none of LIC office is ready to listen to request of policy holder when payment is due.

At the time of buying a policy, agent of LIC may give as much time as required for selling a policy and as soon as it is sold, none of the agent will come to rescue of policy holders.

LIC officer from even Zonal office has sent a hard line reply leaving no place for flexibility.

It appears to me that those people who are buying long term policy from LIC for availing tax concessions are actually inviting problem for their old age .

Everyone who desire to buy a LIC policy should stop for a while, consider pros and cons of the policy, honesty and integrity of Agents who show rosy picture of the policy and run away at the time of payment and lastly whether there will be anyone to help you in old age when your policy matures. Or you like to surrender it to meet your financial need or when a death claim arises unfortunately.

My experience says that when you face any problem, none of your known agents will come to your rescue. None of staff working in offices of LIC will give you a patient listening and none of higher officials will help you in any respect. Officers sitting at top posts in fact are same agents and development officers who misguided you in the beginning for getting business from you.. Hundreds of agents will come to you when you intend to buy a policy, but not a single agent will solve your problem if at all it arises in future.

Online payment receipt not received even after 48 hours.
As per lic payments receipt will be sent to email but till now I didn't receive any receipt.
So requesting you to resolve my problem on priority.
I have paid for two policies at same time on official page of LIC but still no receipt received in my email.
Also I'm unable to login into lic as I'm already a registered user but facing login issue

Sir, i (Sita ram yadav s/o ramlakshan yadav) have paid lic premium online for policy no[protected] &[protected] transaction no. 18927121 dated 28.03.2017, rs. 29264/- through www.Licindia.com, but i do not recived any recipt to my email id ([protected]@gmail.com) till date and time. Rs 29264/- debited from my account on same time. Pl do the needful.

Sir, i (Jitendra kumar) have paid lic premium for policy no[protected] dated 25/04/2017 rs. 24519/- through www.Licindia.com, but i do not recived any recipt till date and time. Rs 24519/- debited from my account on same time. Pl do the needful.

Payment id - isbi[protected]
Lic order nö 1168624. Kindly resolve the issue as soon as possible. Thanks and regards

It is requested to inform you that i am not received money back amount of my Lic Policy No.[protected] Table/Term 75-20 which was due on[protected] although of all installment has paid before in due date.

Sir, I also wants to inform you that i have submit two time my bank details along with copy of Aadhar card to LIC Abohar branch But till date i have not received my Money back amount.

I have paid premium amount rs7083.00 for policy no.[protected] through on - line, the collecting branch l. I. C. Eps1 on 23/04/2017 but no receipt against the payment is issued to me though several reminders have posted to official mail (Bo_eps1licindia.com). During payment it was instructed the receipt will be delivered within 24 hrs. So please arrange to issue the money receipt at your end.

I paid before 50 days of loan amount and the policy no.[protected] and the premium amount is rs.1126. But still original policy not returned by manager; lic, chittor, a. P. Further the manager lic, chittor, a. P has not sent /not credited balance maturity amount of my another policy no.[protected]. This policy matured on 20/03/2017. The premium amount is rs.524

Hi,

I have done a premium payment of Rs 51532 on 13th April 2017 to LIC from SCB through transaction iD ISCB[protected], however as informed by LIC the same is not reflecting in their records. I have written mails to the branch mangers email id but the same got bounced, I checked with my LIC Insurance Advicer, he inturn has checked with teh branch records but there is no satisfactory information, my SCB account statement is showing the debit and they have confirmed the transaction id.

Need help in resolving this case please

Ahmed

Please give me current statement of my. Policy no[protected] dated 18 september 2006. Table 181.20.1. As i have taken 1000 unit stock of lic market plus on 18.09.2006. What is the current status of my policy no[protected]. Please provide me. Full details of current status.. What is present rate of one unit of stock presently. Now suggest me what is future of my policy no.

Dear sir,
I am a policy holder of LIC of India saunsar branch(dist Chhindwara) M. P.
There are 3 policy of main and 1 is my mother named sarika Sandeep Garve and my name is shreerang Sandeep Garve. I am a farmer and I had paid my LIC installment for agent but last year your agent not paid my 4 policy he got the payment totally 15000/- by me. My all policy are laps.
Sir I humble request to you please talk with your agent and start my policy once again because this year installment also pending but I am unable to pay due to laps my policy. I had already give application of your sausar branch manegar but he was not took this matter seriously.
Agent Name Digambar Runghe
Agent code: 01031
Kindly do needful for us.
Thanks & Regards
Shreeranga Sandeep Garve
At. Post Berdi the. Sausar dist Chhindwara
M. P. Pin code 480106
Contact no [protected]

I want to complaim regarding the irregularities of the staff at lic office old railway road gurgaon, as here the staff is not working as their is a huge que on one counter and they are not opening the another counter !
And the Time is 10 23 am
Staff need to be here at 10:00 am
As its opening hour their is a huge rush as its going out of the maim gate as well !

Dear sir i am nikas lodhi working as a agent in lic and salary based employee in piplani b sector bhel branch near illabhad bank bhopal. I did not get any payment from starting month of january to the month of march due to behavior of some officers. I am also having an voice recording of them in my cellphone. So sir please take quick action towards them.
Thanking you

I (G v v krishna) have paid the lic premium date18/04/2017.09:16:14.
Payment identification number is :iaxg[protected].
Lic order number:00873581
Life insurance cooperation premium number is ""[protected]""
Instalment premium amount is 27106.
Late fees amount is 429
Service tax amount is 508.
Total amount paid is 28043.20
I want payment receipt. Please solve the problem.

I am writing this to inform that i have availed one lic policy (Policy no.[protected] on 28-mar-2002 which has matured on 28-mar-2017 from jhunjhunu raj.. When i have availed this policy my name "shivam sharma" was written in policy but now in documents and in all my ids and documents my name is "shivam bhardwaj". At the time of maturity i have submitted my all documents original bond, ids and one affidavit (Name declaration) in which i have clearly mentioned that my name is shivam bhardwaj but in policy it was written shivam sharma that was to be corrected. But now for disbursement of my matured policy i am told to bring id of shivam sharma. They will do disbursement to only shivam sharma. Sir for supporting i have also enclosed my parents id and address proof and my cancel cheque of hdfc bank saving a/c. No [protected]. As i talked to lic officer he told me that they have made payment but due to name mismatch it can not be proceed. Sir while i have already given my name declaration, all my documents and my parents documents. Then why the payment is neft to shivam sharma while my cheque and bank details was enclosed. Before doing neft it should have been checked. Now i was told that they can not pay the amount until i brought any id of shivam sharma. Which is not possible.

Kindly help me out and do the needful as soon as possible. Sir i am a salaried person i urgently required the amount, i am struggling to get my own money.

Sir,
I have paid amount rs. 10173.90 on dated 11.03.2017 towards premium of policy no.[protected] through net banking (Payment ID is ISBJ[protected]) till date I have not recd. any receipt regarding above police via mail or post .
we request to you Kindly do needful in above matter & oblige and provide us our premium receipt as soon as.

Sunil Kumar Gupta
+91 [protected]

I am holding home loan with LICHFL. Home loan account detail[protected]. My email id - [protected]@gmail.com, contact number - [protected]. Basicallu unable to login customer portal. Clicked on forgot User ID & password as well, provided all required details like home loan a/c number, sanctioned amount and date of birth. Getting error saying that my account[protected] is not valid.

Please help me to rectify the login issue.

Regards,
Rajesh Singh

Sir, my lic policy no.[protected],[protected],[protected],[protected] is renwal pay before 4 month but no debit amt. in my bank but today i am shoked letter seen by Lic branch chq. dishonur after 4 month
sir, i kindly requst to how many days chq. in office?? my loss is with pay premium with intrest & not seen amt. in tax for 80 C in financial year.. no any citecen chart for this action.?? how many chq. dishonour action at that time after long time 4 month?? no any higer officer on his conntroling..?? do pls, help me & justies me..